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Main Street?s Digital Shift, ATM Innovation, PPP Loans Top This Week?s News

PYMNTS

We have deep dives on Main Street’s digital shift, ATM innovation and PPP loans. The pandemic has sped up the digital roadmap for everyone in financial services, providing for more innovation in the last few months than had been seen during several years. Innovating The ATM Beyond Cash. The Flaw In Demonizing Big Tech.

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How Brick-and-Mortar Banks Can Seize The Digital Moment

PYMNTS

Consumers are paying with credit and debit cards more than ever before, and they are increasingly looking to their smartphones to gain greater control over how they spend and manage their money. percent of local and regional FI cardholders that report the availability of this feature. Our research shows that 28.5 Among this group, 31.4

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Selling to Millennials: 4 Ways that Banks are Retooling Their Approach

NCR

Millennial customers are quickly becoming key to the growth strategy of financial institutions, particularly in hyper-competitive markets where customer churn remains high. While millennials tend to judge a bank on the basis of its digital capabilities, they still also expect a human connection to advise them.

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Why AI Could Be Fashion Rental Platforms’ Next Big Thing

PYMNTS

While many of these customers belong to the millennial and Gen Z age groups, and prefer to communicate via text or Messenger, companies in the sharing economy still need to maintain familiar channels, like contact lines, to satisfy older customers. How FashionPass is Innovating Clothing Rentals. About the Playbook.

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Seeking Banking Balance Between Physical And Digital

PYMNTS

But, while closing physical bank branches might appear to be a wise cost-saving measure, the move comes with risks that could hurt banks’ relations with new millennial customers. A separate survey from management consulting firm Bain & Co. It has also meant working in anticipation of the changing needs of millennial users.

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Digital Kiosks Upgrade To Voice Commerce

PYMNTS

The voice commerce category continues to find ways to be innovative. Case in point: Israeli startup Touchless.ai recently introduced a new intuitive voice management solution that turns any interactive kiosk into a touch-free, easy-to-use interface. L’Oréal Speaks Up In APAC.

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Deep Dive: Why Smart Cities Should Get Smart About Digital ID

PYMNTS

Instead of in-person appointments with medical professionals, smart cities could offer citizens access to certain healthcare services from unattended kiosks that could manage tasks like analyzing saliva, drawing blood or filling prescriptions. As the millennial population grows, the implementation of smart city technology will accelerate.