PYMNTS

DECEMBER 5, 2019

A convenient and seamless ordering experience from online and mobile channels is essential for restaurant customers. Quick-service restaurants (QSRs) have heard the call for innovative digital ordering capabilities, with several major brands stepping up their investments in this area. Chipotle Folds AI Into its Digital Offerings.

Innovation 131

Innovation Houston Metro Mobile 131

PYMNTS

DECEMBER 6, 2019

Fast casual chain Chipotle Mexican Grill became one of the first major restaurant brands to pioneer the mobile ordering experience in 2008. The company has since expanded its digital ordering portfolio to include artificial intelligence (AI)-powered phone ordering, drive-thru pickup lanes and a reordering feature through Amazon’s Alexa. .

Strategy 130

Strategy Innovation Digital Strategies System 130

PYMNTS

MAY 17, 2018

digital operations head Edward Achtner said that the bank has been eyeing such efforts as partnerships. He noted that his own firm’s digital strategy has helped customers transfer $1 billion across mobile devices. That latter firm is a digital lender and credit solutions provider.

Fintech 108

Fintech Community Bank Community United States 108

Bobsguide

SEPTEMBER 5, 2022

So how can financial services operators build trust in this digital age? The use of such video has increased access to financial services and provided assistance for customers who perhaps are unable to use ‘self-service’ options in new digital banking spaces. Customers at the core. The way forward.

Video 97

Video Digital Strategies Digital Banking Security 97

PYMNTS

JANUARY 7, 2019

The kiosks are part of Taco Bell’s digital strategy , which is dubbed “All Access” and is geared toward letting diners interact with the company in whatever manner they’d like. As a result, the restaurant chain can help increase security and uptime while lowering operating costs. percent of QSR managers did as well.

Digital Strategies 179

Digital Strategies Strategy Mobile Cards 179

PYMNTS

AUGUST 21, 2018

Increasingly, digital strategy is in the purview of banks and non-bank lenders, who in turn are seeking pairings with FinTechs. Finserve, said Bloomberg, has a license in place that allows the company to operate a virtual mobile network. . As noted in Insurance Business America , U.S. million USD.

Fintech 101

Fintech Lending Groups Digital Strategies 101

PYMNTS

AUGUST 13, 2020

“Historically, that’s been challenging for businesses, because it requires the payor to manage multiple payment methods,” she said. The challenge is being able to do so without burdening the business, and do so in a way that still allows consumers to select and manage their own payment methods based on what works best for them.”.

Cards 202

Cards Strategy Digital Strategies Examples 202

PYMNTS

SEPTEMBER 10, 2019

But it is important that ATMs are embedded in the digital strategy of the bank, too.”. That multi-faceted strategy, he said, embraces services that are necessary not only for individual consumers, but also for small businesses that operate in cash-intense verticals, he told Webster. The Consumer.

ATM 158

ATM Examples Course Strategy 158

PYMNTS

JUNE 15, 2020

Any business, new or old, that hasn’t used the last 12 weeks to rethink its business focus, business model and digital strategy likely won’t make it in the long term — but not because an overnight sensation will emerge in the next few months to eat its lunch. Digital’s 2.0 The digital 1.0

Innovation 214

Innovation Mobile Capital Operations 214

Independent Banker

OCTOBER 31, 2022

It’s critical for community banks to have online loan applications, process automation staff skilled in digitization and more. However, banks should first consider their customers’ needs and the infrastructure and features needed in a lending platform before adopting a new digital strategy. Benefits of digital lending.

Lending 91

Lending Community Bank Community Illinois 91

Celent Banking

JANUARY 25, 2016

Only a couple years ago, as mobile banking was growing rapidly, and the conversation around development strategies was at its height, tablets played a prominent role in channel strategies at the largest and most digitally mature institutions. Tablet is nowhere near dead, but sales have started to level off.

Resources 100

Resources Mobile Strategy Digital Strategies 100

PYMNTS

MARCH 24, 2016

Coupled with internal factors — like pressures from CFOs to reduce operating costs — the CPO today is facing monumental challenges but also the opportunity to rise as a strategic part of the overall enterprise, Umbenhauer explained. Indeed, 74 percent of CPOs surveyed cited cost reduction as their top priority this year.

Innovation 100

Innovation Marketing Digital Strategies social media 100

PYMNTS

OCTOBER 31, 2016

One is the “digital by default strategy” through which issuers are able to auto enroll cardholders through their banking applications, a process that Banga said “drives scale for us.” As part of that strategy, 80 million accounts will be enabled over the next several months, said the executive.

Digital Strategies 100

Digital Strategies Strategy US Cards 100

PYMNTS

JANUARY 21, 2020

Chipotle Vice President of Digital Strategy and Product Management Nicole West said in an announcement at the time, “We always strive to introduce additional access points in the Chipotle ordering experience and overall digital ecosystem. It will also team with Little Caesars Enterprises Inc. locations.

Tampa 134

Tampa Detroit Philadelphia Technology 134

PYMNTS

DECEMBER 6, 2019

We have a deep dive into Colorado’s digital driver’s license effort and news on Alphabet’s new CEO, as well as data on millennial Black Friday spending. UK Digital Bank Monzo Taps Visa Exec as US CEO. Monzo , London’s digital unicorn, has appointed TS Anil to head U.S. operations. Top News .

Millennials 101

Millennials Colorado Google Leadership 101

PYMNTS

JUNE 26, 2020

It’s required lots of on-the-spot innovation as firms had to massively rethink their operations from the ground up. But for many of them, this has also been an opportunity for them to really develop their digital strategies. Many are offering transitional tools to help guide their clients across the digital divide.

Payments 176

Payments Software Trends Digital Marketing Channels 176

Independent Banker

OCTOBER 31, 2021

The pandemic accelerated the adoption of digital lending for both banks and consumers. The transformation has been phenomenal,” says Prabhash Shrestha, ICBA group executive vice president and chief digital strategy officer. Hands down, this is the future, and we are seeing a bigger move to digital lending across the industry.”.

Lending 91

Lending Community Bank Community North Dakota 91

Cisco

APRIL 7, 2019

Mobile-first banking is an immediate driver of digital strategy. With the “new normal” of mobile applications, web-based portals, and declining branch visits, cyber security vulnerabilities continue to grow in both number and complexity. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1.

Trends 64

Trends Cyber Security Big Data Analytics 64

Cisco

APRIL 7, 2019

Mobile-first banking is an immediate driver of digital strategy. With the “new normal” of mobile applications, web-based portals, and declining branch visits, cyber security vulnerabilities continue to grow in both number and complexity. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1.

Trends 48

Trends Cyber Security Big Data Analytics 48

NCR

JULY 5, 2016

The Accenture Banking 2016 report said there are three areas where organizations can focus their digital efforts for maximum effect: Enhanced multichannel experiences. The delivery of a financial/non-financial ecosystem through mobile technology. Key factors in the pursuit of digital transformation include: Management buy-in.

Training 56

Training System Digital Strategies Leadership 56

PYMNTS

NOVEMBER 20, 2020

Digital is the way to go for banks looking to grab deposits and customers — especially here in the States. operations speaks volumes about how (and why) PNC wants to gain scale in banking done in bits and bytes. The recasting of Google’s digital wallet as a super app launched on Wednesday (Nov. PNC Advances $11.6B

Mobile 160

Mobile Strategy Google Innovation 160

PYMNTS

SEPTEMBER 30, 2020

The wave of digitization that has picked up incredible speed in banking over the past half year isn’t strictly a new trend, Randy Piatt , head of product solutions for Ondot Systems , told PYMNTS. But then COVID-19 came along and sent the digitization of financial services into overdrive nearly overnight.

Cards 334

Cards Tools Community Bank System 334

Cisco

MAY 5, 2021

Earlier this year Cisco completed its acquisition of imimobile, adding an enterprise-grade, digital-first client interaction management platform to Cisco’s industry-leading collaboration and contact center solution portfolio. Self-service opportunities include: Rich mobile messaging channels. Futureproof your CX strategy.

Customer Experience 129

Customer Experience Branding Tools Strategy 129

Perficient

SEPTEMBER 29, 2020

I am the Chief Digital Strategist for Perficient. Our focus is on customer experience-oriented strategy and aligning our clients’ technologies, investments, and what their business operations are that deliver a great customer experience. It goes back to something we talk a lot about with digital strategy.

Marketing 294

Marketing Branding Data Industry 294

CB Insights

JANUARY 6, 2019

Key People: Anthony Gregorio, Innovation Lab Senior Manager; Prat Vemana, VP Online; Albert Vita, Director of Strategy Insights. The Home Depot also operates a secondary lab out of Austin called BlackLocus. The CVS innovation center is focused on creating new digital health solutions. Founded: 2015. Founded: 2005.

Innovation 77

Innovation Retail Branding Technology 77

PYMNTS

DECEMBER 15, 2017

The card network is hoping that’s the case, as it rolls out the first use case stemming from its recently launched global prepaid money management platform. Rather, Cozzo said, Mastercard’s research shows they are cobbling together a financial management system across many different platforms and apps. What Millennials Want.

Millennials 134

Millennials Management Cards Security 134

FICO

MAY 13, 2020

And in the case of digital transformation, the best way to achieve this is with a decision management platform. That many centuries ago, the Tower of Babel had a 100% failure rate; but modern-day digital transformation is not far behind, with a surprising 70% failure rate of its own. No Transformation Without Collaboration.

Analytics 52

Analytics Strategy Survey Management 52

PYMNTS

APRIL 7, 2016

Good news for the operators of the diner chain’s Twitter account, to be sure (?) … but the question remains: Even if a brand’s efforts in the realm of social media are held in high esteem by consumers and trend analysts (as in the case of Contently’s staff) alike, can that directly be translated into sales?

social media 100

social media Retail Study Branding 100

Gonzobanker

DECEMBER 22, 2014

With so much buzz around mobile apps with budget bubbles and alerts that only a small group of consumers ever download and try, it’s great to hear about shops like $3B Tinker Federal Credit Union, which has quietly grown to provide financial education to 20,000 people a year. Winner: Check Digit. That’s one helluva move up.

Los Angeles 101

Los Angeles Apple Risk Management California 101

Lex Sokolin

SEPTEMBER 23, 2020

It gets to claim to be a technology-first player and focus on machine learning for its algorithms, rather than thinking about how to manage some investment management pie to have assets hit liabilities. PwC suggests that 70% of all such funding is pointless, falling apart either at the management, technology, or business process level.

Capital 52

Capital Software Lending Apple 52

CB Insights

MAY 15, 2019

Visa’s Innovation Center aims to increase collaboration among teams working on tech solutions spanning tokenization, payment apps, mobile location confirmation, and more. Key people: Annie Ye, Head of DAX, Senior Vice President, DBS Innovation Group; Neal Cross, Managing Director & Chief Innovation Officer. Founded: 2016.

Innovation 78

Innovation blockchain Technology Groups 78