Perficient

NOVEMBER 10, 2020

Mr. Hernandez provides a lot of good information about his take on how customers are adjusting to the new “reality” of managing the virus. I won’t go into all the data, but one chart, in particular, struck me.

Customer Experience 348

Customer Experience Meeting Study Maine 348

PYMNTS

JUNE 26, 2020

It’s required lots of on-the-spot innovation as firms had to massively rethink their operations from the ground up. But for many of them, this has also been an opportunity for them to really develop their digital strategies. Many are offering transitional tools to help guide their clients across the digital divide.

Payments 176

Payments Software Trends Digital Marketing Channels 176

Gonzobanker

JULY 6, 2021

It has become crystal clear that digital transformation is now the largest technology initiative for regional and community financial institutions. Maybe this is the new reality for community bankers, but Cornerstone Advisors is seeing little evidence that they’re serious about implementing a comprehensive digital strategy.

Strategy 158

Strategy System Risk Management Technology 158

PYMNTS

NOVEMBER 22, 2019

We always strive to introduce additional access points in the Chipotle ordering experience and overall digital ecosystem,” Chipotle Vice President of Digital Strategy and Product Management Nicole West said in an announcement. In addition to Alexa, the restaurant chain is also turning to other digital innovations.

Retail 139

Retail Strategy United States Comparison 139

PYMNTS

JUNE 15, 2020

And you better do it right now, they add, since digital shifts wait for no one. Innovators with better tech will appear and — literally overnight — snatch your customers out of your calcified incumbent arms and build scale, they say. For those companies, making the quantum leap to digital is, literally, a bridge too far.

Innovation 214

Innovation Mobile Capital Operations 214

Independent Banker

OCTOBER 31, 2022

However, banks should first consider their customers’ needs and the infrastructure and features needed in a lending platform before adopting a new digital strategy. Benefits of digital lending. There are numerous reasons to support a digital lending solution,” says Michael Haedrich, a senior product manager at Finastra.

Lending 91

Lending Community Bank Community Illinois 91

PYMNTS

APRIL 18, 2017

And those same digital capabilities will be essential to creating the growth they’ll need to achieve high performance.”. Technologies like the cloud, mobile, Big Data, robotics and other innovations are key focuses for businesses across all industries. Further, UPS has made several investments in innovation, while the U.K.’s

Big Data 100

Big Data Survey social media Industry 100

Perficient

DECEMBER 10, 2020

Making relevant information easy to find (63%). Here are other interesting data points that Pega describes as Critical Components of CX: Enabling elegant, painless interactions (66%). Providing speedy service (66%). Ensuring that customers feel understood (65%). Being consistent and connected across channels (63%).

Customer Experience 340

Customer Experience Leadership Study Groups 340

PYMNTS

JUNE 22, 2020

This system of cash-based eCommerce purchases — “Boleto” in Portuguese-speaking Brazil and “Boleta” in Spanish-speaking South American countries — allows consumers to pay for goods purchased online by printing out their payment information and submitting cash payments to their local general stores, bank branches or other brick-and-mortar locations.

Strategy 230

Strategy Payments America Examples 230

Gonzobanker

NOVEMBER 26, 2018

In recent years, technology and digital strategy have become integral parts of the bank shareholder value discussion, yet for the 90 or so banks in the $10 billion to $50 billion asset size range, core providers remain ill-equipped to assist regional banks in enabling the execution of their technology strategies.

Regional 101

Regional Strategy Technology Innovation 101

Gonzobanker

SEPTEMBER 4, 2018

Customers love digital self-service—right up until they don’t, and then they want a live person. In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center. Phone menus dead-end.

Technology 117

Technology Resources Fraud Strategy 117

PYMNTS

DECEMBER 6, 2019

He will be the executive responsible and accountable for leading Google, and managing Alphabet’s investment in our portfolio of Other Bets.” . Visa is working with four global finance firms to help FinTechs issue digital and plastic payments. New Visa Alliances Help FinTechs Launch Payments Solutions. Curing the $2.4T

Millennials 101

Millennials Colorado Google Leadership 101

CB Insights

JANUARY 6, 2019

But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Learn about the technologies, innovations, and strategies that retailers can leverage this holiday season. Founded: 2015.

Innovation 77

Innovation Retail Branding Technology 77

PYMNTS

AUGUST 8, 2018

Making the move from analog to digital in governments around the world could save an estimated $3.5 s Government Digital Service, according to the report. Government Digital Service said. They may not expect the content in the PDF to change and might not check the website to get the latest information. Digital Strategies.

New York City 101

New York City Hawaii Survey United States 101

CB Insights

MAY 10, 2018

Before BCG and McKinsey and Bain, most business people dismissed “strategy” as something for generals and political campaigns. State of Innovation Report. Get exclusive access to our survey of 677 corporate strategy executives. Many are still in wide usage today. According to estimates, McKinsey makes about $8.8B

Strategy 78

Strategy Management Analytics Tools 78

NCR

AUGUST 16, 2016

In the last decade, changing consumer demands have required financial institutions, like many industries, to invest in and develop digital strategies and embrace innovation. Digital services are now a priority for any financial institution that wants to be competitive and grow today.

social media 40

social media Examples Strategy Digital Banking 40

Perficient

NOVEMBER 20, 2020

As you learn more about their unique needs and preferences through marketing and sales interactions – things like intended product use, location, preferred color and desired customizations – you can add that information to the customer’s profile, further refining their experiences with customized content, and then nurture them toward purchasing.

Video 322

Video Tools Digital Strategies Marketing 322

Perficient

FEBRUARY 25, 2021

When management disagree on CX goals, priorities or projected impact, delivery teams are left holding the bag. This can result in large technical overhead and laggy information flow. Perficient: Digital Strategy Experts. Barrier 3: Lack of Alignment. Resources are stretched thin, triggering frustration. Heels dug in.

Meeting 309

Meeting Customer Experience Branding Leadership 309

Perficient

SEPTEMBER 29, 2020

He’s an amazing talent in terms of overall digital strategy and really helping clients develop a vision and, for that matter, drive digital transformation. It’s been a pleasure working with you and bringing some of your ideas to our digital strategies as well. Jim: Thanks, Eric.

Marketing 294

Marketing Branding Data Industry 294

PYMNTS

NOVEMBER 20, 2020

Karen Webster says it’s time for policymakers and payments innovators to get creative – and to educate and incent consumers in order to put COVID in our rear view. The recasting of Google’s digital wallet as a super app launched on Wednesday (Nov. FTC, Lawmakers Turn Sour on M&A: Could Innovation Suffer? 18) in the U.S.

Mobile 160

Mobile Strategy Google Innovation 160

Insights on Business

JULY 1, 2019

The former was the domain of customer care professionals, contact center managers, marketing leaders and digital strategy teams with the goal of helping streamline and simplify products and services, as well as ensure proper resolution of customer issues post-purchase. Siloed information hides systemic risk.

Compliance 96

Compliance Customer Experience Analysis Data 96

PYMNTS

DECEMBER 15, 2017

The card network is hoping that’s the case, as it rolls out the first use case stemming from its recently launched global prepaid money management platform. Rather, Cozzo said, Mastercard’s research shows they are cobbling together a financial management system across many different platforms and apps. What Millennials Want.

Millennials 134

Millennials Management Cards Security 134

FICO

MAY 13, 2020

And in the case of digital transformation, the best way to achieve this is with a decision management platform. That many centuries ago, the Tower of Babel had a 100% failure rate; but modern-day digital transformation is not far behind, with a surprising 70% failure rate of its own. No Transformation Without Collaboration.

Analytics 52

Analytics Strategy Survey Management 52

Lex Sokolin

SEPTEMBER 23, 2020

It gets to claim to be a technology-first player and focus on machine learning for its algorithms, rather than thinking about how to manage some investment management pie to have assets hit liabilities. Equilibria are equilibria, and they reflect information. have a tough time hitting the innovation agenda. Of course not.

Capital 52

Capital Software Lending Apple 52

CB Insights

MAY 15, 2019

One popular approach: in-house financial innovation labs. We’ve created a list of finance innovation labs from some of the biggest names in the industry, as well as from newcomers looking to make a name through tech. We’ve written about corporate innovation theater before — and how sometimes corporate innovation goes wrong.

Innovation 78

Innovation blockchain Technology Groups 78

Gonzobanker

DECEMBER 22, 2014

Rise of the Analytics Organization in a Dog-Eat-Dog World – Brush off your resumes Gonzoanalysts, at our client roundtables we heard about analytics organizations being formed and analysts and managers being hired to head them. Today the check digit is the root cause of inefficient loan origination processes. EVP: Hell no.

Los Angeles 101

Los Angeles Apple Risk Management California 101