PYMNTS

MAY 5, 2020

percent of consumers shop for retail goods online more often than they did on March 6, the first day of our study, and that continues to climb — up 10.5 percent of consumers shop for retail goods online more often than they did on March 6, the first day of our study, and that continues to climb — up 10.5 percent from 35.5

Florida 205

Florida Retail Tampa Customer Experience 205

PYMNTS

FEBRUARY 23, 2018

Touchscreen self-ordering kiosks, a new mobile pay app, dedicated pickup areas for mobile orders, digital menu boards and, yes, in-store WiFi will make up its digital strategy. As a result, the company announced in 2017 that it would be closing hundreds of locations and is now testing new restaurant tech in its stores.

Online 101

Online US Payments Mobile 101

PYMNTS

JANUARY 19, 2021

s first publicly traded neobank, with a branchless digital-first approach to financial services that comes right as the pandemic has forced branches to close, and banking across online platforms is gaining critical mass. In another example, he said that rewards on debit spend could be used to pay down LendingClub loans.

Digital Banking 290

Digital Banking Cards Digital Strategies Survey 290

PYMNTS

JANUARY 20, 2020

“The idea was to convert the entire offline journey of a Future Group consumer into the online world,” founder Kishore Biyani said in 2017 regarding Retail 3.0. By 2018 the company had 500-600 employees developing digital assets for Retail 3.0. Amazon also acquired a 9.5 percent stake in Future Group valued at ?2,500 2,500 crore.

Groups 101

Groups Retail Digital Strategies Analysis 101

PYMNTS

NOVEMBER 20, 2020

PYMNTS research shows that the shift to digital and mobile ordering solutions is especially robust in more populated locations. percent of those living in larger cities have pivoted to ordering online from restaurants that have traditionally offered table service, while 16.3 The study found that 25.8

Mobile 210

Mobile Regional Study Survey 210

PYMNTS

DECEMBER 4, 2020

For example, the digital channel — which had already been growing quickly to take up more of the holiday spending pie in recent years — is exploding as the pandemic has pushed consumers away from shopping in physical stores. The double-digit percentage growth didn’t come as much of a surprise. Step 1: Educate The Members.

Digital Strategies 224

Digital Strategies Strategy Cards How To 224

PYMNTS

JUNE 22, 2020

Expanding into a new market — even one as geographically close as Mexico, for example — would present a number of logistical hurdles that many businesses may not be equipped to handle. For example, so many of Mexico’s consumers who might be interested in purchasing their products may not have credit or debit cards to pay for their purchases.

Strategy 230

Strategy Payments America Examples 230

PYMNTS

MAY 12, 2020

As the general retail scene seems to be headed toward reopening, the PYMNTS COVID-19 tracker shows that the digital shift has been dramatic. percent more consumers shop for retail goods online than they did on March 6, the first day of our study, and that continues to climb – up 10.5 percent from 35.5

Retail 130

Retail How To Branding Strategy 130

PYMNTS

NOVEMBER 30, 2020

He cited American Express’s acquisition three months ago of online lender Kabbage as an example. He uses 1990s Walmart as an example of a dominant global incumbent that went about its business while a startup from Seattle called Amazon exploded into the online retailing scene. We’ve heard that a hundred times.”.

Fintech 211

Fintech Innovation Analytics Seattle 211

PYMNTS

DECEMBER 5, 2019

A convenient and seamless ordering experience from online and mobile channels is essential for restaurant customers. Quick-service restaurants (QSRs) have heard the call for innovative digital ordering capabilities, with several major brands stepping up their investments in this area. About The Tracker.

Innovation 131

Innovation Houston Metro Mobile 131

PYMNTS

MAY 28, 2020

In an interview with PYMNTS, Simon Powley , head of global banking and digital strategy at Diebold Nixdorf , said financial institutions (FIs) are likely to see incremental shifts that combine digital activity with brick-and-mortar visits. In this way, digital transactions will continue to increase.

ATM 174

ATM Examples Digital Strategies Operations 174

Perficient

JUNE 30, 2020

For example, an online shopping experience is as familiar with most shoppers as checking out in a physical store is. For example, some smart electronics and appliances have embedded voice-enabled virtual assistants and connected devices. Trending experiences are those that you and some of your early adopter peers are delivering.

Innovation 348

Innovation Resources Trends Strategy 348

Perficient

NOVEMBER 5, 2020

Is it a threat to large companies who depended on ‘offline’ relationship-based business deals via field sales, for example, to stay on top? Or a way to differentiate those that were quick adopters to digital transformation? Customer service struggles with online orders, not a scalable model in place.

Company 436

Company Customer Experience Groups Data 436

PYMNTS

JUNE 26, 2020

But for many of them, this has also been an opportunity for them to really develop their digital strategies. That relates to storefronts, that relates to collaborating and being able to work remotely, and it also relates to digital payments. We think a lot of these trends that we’re seeing are long-term trends,” Helekar said.

Payments 176

Payments Software Trends Digital Marketing Channels 176

PYMNTS

OCTOBER 19, 2016

” For example, nearly two-thirds of consumers reported having completed at least one BOPIS transaction in the last three months, and of those, 80 percent had picked the product same day (44 percent of those actually grabbed their goods within the first two hours of availability).

Digital Strategies 100

Digital Strategies Retail Mobile Customer Experience 100

Gonzobanker

MARCH 28, 2024

Fiserv has worked to consolidate multiple digital platforms, and after disappointments from previous aspirations of its Corillian, Retail Online Banking and Architect platforms, the company is now working to build credibility with its “Experience Digital” strategy.

Digital Banking 134

Digital Banking Customer Experience Strategy Exercises 134

PYMNTS

DECEMBER 22, 2020

Ordering innovations have been especially useful as more consumers tap digital and mobile channels to select and purchase their desired menu items, So said. Our digital strategy is all about bringing enlightened hospitality to a digital scale and providing a personal, not just personalized, experience for each of our guests,” she said.

Customer Experience 162

Customer Experience Tools New York Strategy 162

PYMNTS

SEPTEMBER 2, 2020

Snider said it’s a broader conversation that’s happening at CUs nationwide as they try to determine how to best serve the needs of a customer base that has migrated online incredibly quickly. But she said CUs have seen the shift in what happens at their branches, how they provide services and how to respond and fine tune a digital strategy.

Payments 223

Payments Innovation Meeting Digital Strategies 223

PYMNTS

MARCH 6, 2020

For example, say you’re in the market for a new car. We have a good digital strategy around social media, YouTube and a couple of other channels. For example, we’re going to have these digital billboards in Vegas. You go to FloatThat.com and see that Infinity has made an SUV available at $38,000.

Hawaii 141

Hawaii social media Innovation Digital Strategies 141

PYMNTS

MAY 27, 2020

We’re still navigating the pandemic — which means doing what we used to do offline, increasingly, through digital means. As PYMNTS found in a recent consumer study, 40 percent of individuals are doing more of their daily retail and transactions online, partly because, well, there’s no other way to do it.

Mobile 280

Mobile Community Bank Cards Community 280

PYMNTS

JUNE 15, 2020

The app is just one aspect of a multipronged digital strategy that grocers such as Sam’s Club are embracing to help customers safely and efficiently shop during the pandemic and its aftermath. The pandemic has triggered a digital shift across the economy over the past few months. Technologies To Aid At-Risk Shoppers.

Innovation 209

Innovation Tools Dallas Mobile 209

FICO

FEBRUARY 9, 2021

The winner of the 2021 FICO Decisions Award for Customer Onboarding & Management used FICO® Origination Manager to create a self-serve online ‘instant mortgage’ service. OCBC has a reputation for innovation,” said Dinesh Suresh, head of digital strategy, consumer secured lending at OCBC Bank.

Digital Strategies 52

Digital Strategies Management Innovation Data 52

Abrigo

MARCH 6, 2017

Following the right people or organizations on Twitter, for example, can generate a steady stream of informative articles and news alerts. 11) @FinancialBrand – The Financial Brand is a digital publication focused on marketing and strategy issues affecting retail banks and credit unions.

social media 150

social media Lending Community Community Bank 150

BankNXT

JULY 29, 2016

Stewart McEwan looks at Digital Risks as a model example of how technology and a flexible digital strategy could benefit other brokers in the SME space. Digital Risks delivers insurtech blueprint for SME brokering on BankNXT.

Digital Strategies 40

Digital Strategies Strategy Examples Technology 40

Independent Banker

OCTOBER 31, 2021

In early 2021, the $490 million-asset community bank launched its Finastra Consumerbot product, which offers online applications for consumer loans for items like boats and vehicles. In order to stay competitive, we thought it was important to have various digital loan offerings available for our customers.”.

Lending 91

Lending Community Bank Community North Dakota 91

Independent Banker

DECEMBER 31, 2021

Anthony Englund, director of digital strategy at MSPC, the content marketing agency in St. For example, if a community bank wants to promote products for first-time homebuyers, the ad creator would select audience characteristics to target. In its simplest form, it expands the reach of a community bank’s content. Paul, Minn.,

Marketing Strategies 91

Marketing Strategies Strategy Marketing social media 91

PYMNTS

APRIL 16, 2019

A survey conducted late last year found that 75 percent of charities had in their employ “very few digitally skilled people,” and that 77 percent of charities rely on boards and other leadership for guidance about how to navigate the expanding world of digital commerce and payments.

Payments 182

Payments Chicago Strategy Digital Strategies 182

PYMNTS

JUNE 15, 2020

Any business, new or old, that hasn’t used the last 12 weeks to rethink its business focus, business model and digital strategy likely won’t make it in the long term — but not because an overnight sensation will emerge in the next few months to eat its lunch. There is, of course, some truth to this.

Innovation 214

Innovation Mobile Capital Operations 214

PYMNTS

DECEMBER 15, 2017

We believe 2018 will be a pivotal year for luxury to embrace digital technology.”. For some, the journey is as rudimentary as introducing a shoppable online presence. Yes, there are still major brands in 2017 that do not have a digital storefront. She doesn’t know what some of the products are for or how to apply them.

Retail 129

Retail Branding Mobile Tools 129

Insights on Business

MAY 3, 2019

For example, digital dictation tools can help advisors quickly debrief a client meeting, highlight insights and takeaways from that meeting, and generate voice or text notes that can be integrated into clients’ CRM records. Learn more about IBM’s digital strategy and transformation consulting practice.

Management 87

Management Data Meeting Branding 87

Perficient

SEPTEMBER 29, 2020

He’s an amazing talent in terms of overall digital strategy and really helping clients develop a vision and, for that matter, drive digital transformation. It’s been a pleasure working with you and bringing some of your ideas to our digital strategies as well. Jim: Thanks, Eric.

Marketing 294

Marketing Branding Data Industry 294

NCR

AUGUST 9, 2017

According to figures from GlobalWebIndex , 15 per cent of internet-connected adults only used a mobile to get online at the end of last year. For banks, this means that having a strong mobile presence isn’t an optional extra – it needs to be fundamental to their digital strategy. million combinations available.

Mobile 72

Mobile Examples ATM Analysis 72

NCR

APRIL 16, 2018

.” As the banking industry in the Gulf continues to evolve during the coming years, customer experiences in the digital space will be defined by various factors. The post Why getting digital banking right could prove vital in the Gulf appeared first on Banking.com. Image: mdgomes via iStock.

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

Gonzobanker

MARCH 24, 2021

Some examples: My colleague Ron Shevlin pointed out in a recent study conducted with StrategyCorps that Chime, the big dog challenger bank, now has nearly 8 million customers who consider it their primary bank. These execs have a very, very large voice in planning. If this is all the same person, she/he also has a bullhorn.

Customer Experience 130

Customer Experience Strategy Community ATM 130

NCR

JUNE 3, 2016

For example, imagine onboarding a new customer for a home equity line of credit (HELOC) in under six minutes. After an initial success, organizations quickly learned that a one-off capability was not a mobile or digital strategy. It’s time to give customers more convenience. Specialize in Banking, not IT.

Mobile 40

Mobile Customer Experience Software Strategy 40

PYMNTS

OCTOBER 14, 2020

The other trend that was already in motion was buying alcohol – wine in particular – online. This has left Brandenberg with a case study in management, as he gears up for what he expects will be continued high levels of the digital-first economy for wine. The online penetration is still much lower than it should be,” he said.

Retail 141

Retail Case Study Apple Exercises 141

Independent Banker

AUGUST 25, 2016

Among the flurry of soft drink, fast food and big-bank online campaigns, financial social media expert Amy McIlwain sees a tremendous opportunity for community banks to have their voice heard. If you’re an online bank or are simply looking for younger, more millennial-type customers, Twitter and Instagram are strong platforms to use.

social media 70

social media Community Bank Community Video 70