Gonzobanker

MARCH 28, 2024

Faced with competition from national banks, challenger banks and fintechs, financial institutions are working to take a portion of matters into their own hands, bringing in strong digital product management, user experience, development and integration capabilities. Choosing a new partner is no small feat.

Digital Banking 134

Digital Banking Customer Experience Strategy Exercises 134

Abrigo

MARCH 15, 2022

Recent research shows that even consumers banking exclusively with banks that have a physical, local location have digital banks on the radar, and they make up 62% of U.S. banking consumers. Three-quarters of these “traditionalist” consumers say they are aware of digital banks.

Online 195

Online Lending Survey Digital Banking 195

PYMNTS

SEPTEMBER 13, 2019

This is just one of the many questions PYMNTS set out to answer in the Consumer-Centric Authentication Study: Transforming The Consumer’s Digital Banking Experience , in collaboration with Entersekt. They also want more control over how their digital banking transactions are authenticated. percent saying so.

Fraud 166

Fraud Mobile Digital Banking Security 166

PYMNTS

JUNE 27, 2018

As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics. But with consumers having too many options to choose from, what’s an FI to do?

Data 129

Data Customer Experience User Experience Innovation 129

Bobsguide

MARCH 23, 2022

With the expertise delivered by senior guest speakers, attendees can expect to discover the strategies, tools, and processes powered by innovation and client-centric values to meet cross-generational needs and thrive in a digital age.

Conference 78

Conference Management Software User Experience 78

NCR

APRIL 16, 2018

.” As brands seek to build up and maintain a loyal customer base in this congested region, one goal that could prove to be more significant than any other (at least as far as customer experience is concerned) is getting digital banking right. Digital demands. Image: mdgomes via iStock.

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

PYMNTS

NOVEMBER 23, 2020

as the technology and use cases have changed from peer-to-peer to B2B, [businesses say they are] willing to pay [for RTP] – but when the rubber meets the road, we've seen that adoption is much slower than the research shows, much to my chagrin.”. Even B2B payments now need to be delivered with a better user experience, and much work remains.

Data 143

Data User Experience Fintech Lending 143

PYMNTS

NOVEMBER 13, 2019

percent of banking customers would be interested in switching their financial institutions (FIs) if their branch experiences do not match their digital banking experiences. A digital-first approach to banking has become critical to survival, in other words. Recent PYMNTS research indicates that 34.8

Regional 109

Regional ATM Report Alabama 109

PYMNTS

APRIL 30, 2018

Digital banks. In an interview in 2013 , Founder and then-CEO Renaud Laplanche boasted that incumbent banks like Chase were “like Blockbuster Video” in a world in which tech and new lending models like LendingClub’s would bury them. Digital Banks. Blockchain. Marketplace lending. Blockchain. Take the blockchain.

Fintech 183

Fintech blockchain Lending Digital Banking 183

PYMNTS

APRIL 2, 2018

Consumers demand easy, digital banking, but this pressure for banks to deliver is also coming from corporate clients. Take mobile banking, which has propelled the introduction of mobile-only banks to meet demand for better services on smaller screens.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

JUNE 21, 2017

It was a plan, Ready noted, that marked the beginning of PayPal’s big shift from being perceived as a payments ecosystem adversary to an ecosystem enabler in digital banking and money transfers, leveraging the reach of PayPal online and via mobile pay for the benefit of card issuers and the consumers they serve. The Power of Ubiquity.

Mobile 134

Mobile Cards Digital Banking User Experience 134

PYMNTS

MARCH 26, 2020

When it comes to what people value most in primary banking relationships, Baird said, it can be distilled into one word: trust. And in the era of open banking and expanded opportunities to leverage data to improve the financial services user experience, being trusted is more important than ever.

Innovation 241

Innovation Fintech Data Examples 241

FICO

MAY 18, 2023

The innovative pay-as-you-go solution allows Dock’s clients, including banks, fintechs, and retailers, to intercept fraudulent transactions and protect their operations, while also improving the user experience. Previously, when the bank called customers the average response rate was 25 percent.

Fraud 52

Fraud Technology social media Innovation 52

PYMNTS

DECEMBER 12, 2018

So at the very least 5G will bring a lightning-fast real-time user experience to mobile devices, so much so that consumers will experience banking and payment transactions instantly on their device. 5G will mean zero waiting time.”.

Fintech 211

Fintech Mobile Analysis Technology 211

PYMNTS

DECEMBER 30, 2020

Companies develop programming connections into the rail and also have to meet certain requirements so The Clearing House will certify them for using the system — a rigorous process, all in all. . While other [payment networks] were extremely prescriptive of what the experience was going to feel like, TCH was almost the antithesis of that.

System 161

System Payments Fintech User Experience 161

Fintech Labs Insights

SEPTEMBER 16, 2016

Alkami Technology , which demoed at FinovateStartup 2009 as iThryv and transitioned to its current incarnation a year later , announced this week that Desert Schools Federal Credit Union will use its ORB (Online Relationship Builder) digital banking platform.

Digital Banking 12

Digital Banking Technology Arizona Texas 12

PYMNTS

FEBRUARY 26, 2020

PSCU’s Lumin Digital has signed the Vermont State Employees Credit Union (VSECU) to a multi-year digital banking and cloud computing agreement, Lumin announced on Wednesday (Feb. Lumin Digital will be the credit union’s digital solution for retail and business banking, as well as bill pay solutions.

Vermont 142

Vermont Digital Banking Tennessee User Experience 142

ZootBlog

MARCH 29, 2016

It is well known that silos have long prevented banks from achieving the ideal customer experience, because they create a fragmented user experience. An executive from Ally Bank made an interesting observation at a recent industry conference. This is an opportunity for banks.”.

Fintech 60

Fintech Customer Experience Mobile Security 60

FirstInternet

JUNE 22, 2020

If you often let your account balance get below a certain amount, you’ll be charged for not meeting the required balance. Maintenance fees: often checking accounts have monthly maintenance fees to keep your account open or if you don’t meet certain criteria, like the minimum balance fee.

ATM 59

ATM Online Meeting Mobile 59

Independent Banker

MAY 26, 2016

Similarly, community banks should constantly evaluate how to reduce friction in their payment offerings by making them easier, faster and more convenient for their customers. Each channel should deliver a consistent user experience across all devices, whether over a personal computer, tablet or smartphone.

Community Bank 70

Community Bank Community Innovation System 70

NCR

JANUARY 13, 2017

Recently, the banking industry has been buzzing about user interaction, particularly around the topic of conversational interactions, or chatbots. Over the last year, chatbots have gained a lot of ground and the implementation will be what’s next in the evolution of digital banking solutions in 2017.

User Experience 40

User Experience Industry Innovation Customer Experience 40

Gonzobanker

AUGUST 28, 2020

When Cornerstone Advisors collected data from banks for its 2019 Cornerstone Performance Report , COVID-19 was an unknown. But even then, the number of median active mobile users reported by mid-size banks had increased nearly 40 percent over Cornerstone’s prior bank study in 2017. Digital Banking is Here to Stay.

How To 158

How To User Experience Resources Strategy 158

Bobsguide

OCTOBER 9, 2022

“We can provide intuitive, easy-to-use access to many products and user journeys through a single platform, reducing complexity and friction for our customers and providing a truly differentiated user experience.”. We look forward to hearing more about how Finastra is enabling banks to provide differentiated user experiences.”.

User Experience 121

User Experience US Lending Meeting 121

NCR

APRIL 5, 2016

The continuous evolution of online and mobile banking has provided consumers with the ability to have this anytime, anywhere experience, but the tradeoff between securing access and providing a positive user experience seems to be at odds. trillion of the financial services industry’s business.

Digital Banking 40

Digital Banking Security User Experience Mobile 40

Javelin Strategy & Research

FEBRUARY 1, 2022

In the course of our ongoing market research, we find certain firms rise to the top — Javelin's scorecard reports and awards recognize these firms for their exceptional quality of product or client experience, ability to meet customer demand, or overall excellence. Bank of America ranked as “Best in Class” over 20 top U.S.

Report 40

Report Digital Banking Fraud Mobile 40

PYMNTS

OCTOBER 2, 2019

Consumers want their digital banking experiences to do more than just provide security, and processes that are not seamless could frustrate them into seeking alternatives. It’s looking at all our experiences to make sure [they] hit the sweet spot for the customers,” Sloper said. “If

Fraud 109

Fraud Security Tools Data 109

Accenture

MARCH 20, 2017

Banks such as HDFC, HSBC, and others are already launching their corporate mobile solutions in areas including cash management, trade services, reconciliation, authentication and operational support. Key features include: Multichannel access, seamless user experience across web, mobile devices and offline channels.

Customer Experience 151

Customer Experience Payments User Experience Innovation 151

Accenture

MARCH 20, 2017

Banks such as HDFC, HSBC, and others are already launching their corporate mobile solutions in areas including cash management, trade services, reconciliation, authentication and operational support. Key features include: Multichannel access, seamless user experience across web, mobile devices and offline channels.

Customer Experience 150

Customer Experience Payments User Experience Innovation 150

FICO

JUNE 16, 2021

What happened next, was an excellent example of a company that has considered the “Unhappy Path” and used analytics to optimize the customer experience. In fact, the user experience of the ‘return goods’ was as good as the journey of buying them in the first place. Digital Consumers Unhappy With What Banks Deliver.

Analytics 52

Analytics Survey Cards Customer Experience 52

PYMNTS

APRIL 25, 2016

They can be the best way to start the contextual conversation,” she explained, noting that as fewer people go to bank branches, that mobile may be the “way to go” for digital banking services today.

Fraud 100

Fraud Cards Branding User Experience 100

PYMNTS

OCTOBER 11, 2018

The Member Experience. What consumers like about using credit unions, as opposed to big banks, is that the service seems more personalized to meet their needs. And when we look at the data and information, we really understand our partners a lot better across channels,” Fagan said. What’s Next .

Fraud 140

Fraud Training Cards Tools 140

William Mills

SEPTEMBER 12, 2017

Digital banking solutions for community banks and credit unions. A turnkey solution incorporating CRM, invoicing and payments into a simple solution for the business delivered through the bank’s digital banking solution. Digital banking is the new core.” MalauzaiMonkeys. Interesting.

Samsung 69

Samsung Mobile User Experience Google 69

PYMNTS

APRIL 23, 2018

That was until Amazon branched out of books and niche players like Etsy provided a different and better product selection with a cleaner user experience less than a decade later. All of these same forces are disrupting banking and lending.

Retail 117

Retail Maine Lending Software 117

Fintech Labs Insights

MAY 25, 2017

“We are still finalizing the development of our solution to provide our future users with the best possible digital banking solution,” Pulikiewicz said, adding “We have come a long way in a short time already and we are tremendously motivated to go even faster and keep ourselves continuously (focused) toward customer success.”

Digital Banking 20

Digital Banking Fintech Groups Analytics 20

William Mills

MAY 9, 2018

Presenter Profile: How they describe themselves: Project Finance was founded on the belief that good spending and saving behavior starts with being confident in your ability to meet future obligations. And finally, do I have enough in my bank account to still have fun? “We are providing a banking platform for FinTech companies.”

Security 40

Security Samsung Strategy San Jose 40

Fintech Labs Insights

JULY 22, 2015

Backbase will talk about its Digital Banking Platform and its Open Banking Marketplace. Fueled by a strong, open API strategy, Backbase’s platform gives FI’s the ultimate freedom and flexibility to work with any core and third party vendor, to create a best-of-breed digital banking offering for their clients.

San Francisco 12

San Francisco Video Fintech Data 12

PYMNTS

JANUARY 19, 2017

Q2 , a developer of online and digital banking solutions based in Austin, recently launched its own data analytics platform specifically geared toward community banks. Anderson said the idea behind the Q2 SMART platform is to help community banks live up to their namesakes by empowering them to build stronger communities. “We

Data 100

Data Community Bank Community Digital Banking 100