PYMNTS

OCTOBER 29, 2020

“This new practice will advise governments to develop policies to digitize their economies, including their financial systems,” Ybarra stated. “It It will also provide guidance and thought leadership to corporates and financial institutions to transform their businesses and operating models to stay relevant in an increasingly digital world.”.

Leadership 183

Leadership Policies System Strategy 183

PYMNTS

MARCH 11, 2020

Wells Fargo CEO Charlie Scharf appeared before the House Financial Services Committee on Tuesday (March 10) to answer questions regarding past “fake account” scandals at the bank. Scharf, who came on as CEO four months ago, pointed to new leadership and a flatter organizational structure as important elements of the firm’s plans for progress.

Payments 140

Payments Fraud Regional Digital Banking 140

Gonzobanker

JULY 20, 2022

The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital. One of the fatal mistakes many institutions make is viewing digital as falling entirely within the domain of I.T. Own It, Bankers!

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

PYMNTS

JANUARY 22, 2021

In " A Look Forward: What Executives Wish for America and the World in 2021 ," Doug Brown, senior vice president and general manager, NCR Digital Banking , discusses how financial institutions should evolve to remain relevant and build customers' trust. It’s been a year of rapid change.

Innovation 172

Innovation Tools Leadership Customer Experience 172

PYMNTS

JANUARY 11, 2021

He will be tasked with developing the board and leadership team. Revolut was granted a European Union banking license in Lithuania in December 2018 and has begun operations in central Europe. Richard Holmes, previously CEO at Standard Chartered European, joined the Revolut team in October 2020 as a board advisor.

cryptocurrency 216

cryptocurrency Leadership Bitcoin Fintech 216

PYMNTS

JULY 29, 2019

At the time the transaction was announced, the companies said users would benefit from a “highly complementary combination” that offers a range of payments and financial services, spanning account processing and digital banking, integrated payments and the Clover POS system, among other products and services.

Data 185

Data Leadership Taxes System 185

Perficient

AUGUST 9, 2022

Building trust is not limited to overarching company leadership. Mike Randall, a co-founder of Greenwood, wanted to address the specific issue of bank branches being replaced by check cashing places that charge absurdly high-interest rates.

Community 275

Community Customer Experience ATM Examples 275

Cisco

MARCH 26, 2021

Customers are also needing to drive operational efficiencies in their security approach. Financial institutions are working diligently to capture the opportunity to deliver a better customer experience with greater convenience and operational efficiency. What constitutes a next-generation bank branch and how can one be implemented?

Customer Experience 71

Customer Experience Retail Operations Security 71

PYMNTS

MARCH 2, 2016

Google’s Australia and New Zealand managing director, Maile Carnegie, was poached by ANZ Banking Group to act in its newly created group executive digital banking role starting in July, Reuters reported Tuesday (March 1). Data from KPMG estimates that nearly A$27 billion ($19.21

Google 100

Google Massachusetts Groups Leadership 100

Independent Banker

AUGUST 31, 2021

of digital banking customers said they switched to digital banking because of the pandemic. Source: 2021 Provident Bank survey. These days, there’s a lot to contend with as a community bank, from changing consumer behaviors due to the pandemic to uncertainty surrounding the economy and inflation. Quick stat.

Community Bank 170

Community Bank Community Lending Leadership 170

PYMNTS

SEPTEMBER 10, 2019

But, as is the case with so much in banking, technology can make the ATM a potent tool for customer engagement — boosting ROI, too — if financial institutions (FIs) leverage a holistic approach with the machines themselves, with a focus on self-service use cases. The Consumer. Their hours may not easily dovetail with the 9-to-5 workday.

ATM 158

ATM Examples Course Strategy 158

Gonzobanker

MARCH 22, 2023

If running the capital plan numbers indicates that growth needs to slow, banks will need new tactics to drive profitability, and a major focus will return around operating efficiencies. Digital banking uptime, the speed and accuracy of moving money, and the ability to talk to informed bankers are vital right now.

social media 78

social media Capital Risk Management Strategy 78

PYMNTS

OCTOBER 22, 2019

Small community banks often face even tougher prospects in this new and emerging world of payments, given their relatively limited resources, marketing and technological capabilities. Those operations manage and own 50 percent of [U.S. Local business operators “can walk into a branch and ask for help if they need it.”.

Community Bank 116

Community Bank Community Operations Leadership 116

PYMNTS

APRIL 23, 2019

According to a report in The Financial Times , Revolut is making changes — including adding a customer service phone number — as it seeks to become more than a challenger bank, which will require increased funding from investors. The bank has amassed 4.7 The reality is we have never done anything wrong.”

Compliance 168

Compliance Leadership Course Company 168

PYMNTS

SEPTEMBER 27, 2019

s Nationwide Building Society did not disclose how much it invested in BankiFi , but it did say that it’s support to the open banking FinTech comes as Nationwide plans to launch a business current account. The firm operates a platform to automate tax and financial management processes for gig workers, sole traders and contractors.

Payments 149

Payments Capital Taxes Lending 149

Insights on Business

AUGUST 15, 2017

In the world of digital banking, bigger isn’t always necessarily better. Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. A truly agile operating model. UBank evaluated cloud providers and chose to work with IBM.

Leadership 87

Leadership Case Study Innovation Online 87

PYMNTS

DECEMBER 6, 2019

We have a deep dive into Colorado’s digital driver’s license effort and news on Alphabet’s new CEO, as well as data on millennial Black Friday spending. UK Digital Bank Monzo Taps Visa Exec as US CEO. Monzo , London’s digital unicorn, has appointed TS Anil to head U.S. operations. Top News .

Millennials 101

Millennials Colorado Google Leadership 101

Gonzobanker

JUNE 26, 2020

Eighty-one percent of FI executives surveyed by Digital Banking Report believe there will be an even greater remote working opportunity in the future. Meanwhile, bank and credit union customers are learning, by necessity, how to access their accounts, sign critical documents and close on loans without going to a branch.

Survey 158

Survey Exercises Guidelines Operations 158

Insights on Business

AUGUST 15, 2017

In the world of digital banking, bigger isn’t always necessarily better. Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. A truly agile operating model. UBank evaluated cloud providers and chose to work with IBM.

Leadership 79

Leadership Case Study Innovation Online 79

Jeff For Banks

JANUARY 14, 2021

A mid-2020 survey performed by Cornerstone Advisors showed that 51% of retail customers that opened a new bank account within the last three months did so at a large, national bank. Eighteen percent of that group opened an account at a digital bank. Two percent opened an account at a community bank.

Community Bank 130

Community Bank Community FDIC Strategy 130

Gonzobanker

DECEMBER 22, 2020

There have been many come-and-go digital banks. For a digital bank, Axos has a net interest margin twice that of Wells and BoA with an expense ratio under 2% – that helps drive a 15.5% The Data Award Goes to Citizens Business Bank , Ontario, Calif. Axos is proving some staying power in difficult times.

Idaho 181

Idaho Community Industry Strategy 181

Gonzobanker

SEPTEMBER 10, 2019

This deal looks good for Temenos, Kony and the banking industry clients of both firms. The digital banking market continues a long burn—this time like the smoke of a Texas summer barbecue. Geneva-based Temenos’ announced the acquisition of Austin, Texas-based digital application provider Kony in a deal totaling $580 million.

United States 89

United States Texas Austin Kansas City 89

Alex Jimenez

NOVEMBER 30, 2018

Alex Jimenez is vice president and senior strategist for program planning, strategy and standards, Enterprise Technology and Operations at Zions Bancorporation. After a 10-year career in safety consulting, I received an MBA and moved to banking. He told Efma’s Boris Plantier about his life and work.

Strategy 40

Strategy US Operations Digital Banking 40

Gonzobanker

DECEMBER 17, 2021

Union has been a stalwart of the California marketplace since the ’50s, and this gives Andy Cecere and team a great expansion into the Golden State and also some nice wholesale banking business. Lots of tech and operations to clean up, it appears, but no solid bank is better qualified than the team from Minneapolis.

Fintech 147

Fintech Strategy Leadership Lending 147

NCR

MAY 4, 2017

These ‘legacy’ issues also extend to business culture, with entrenched leadership styles, skills and behaviors possibly holding businesses back from genuine innovation and evolution. What is the future of in-person, branch banking, and how does this marry up with the development of digital banking?

Strategy 83

Strategy Customer Experience Regional Retail 83

FICO

JANUARY 24, 2018

Two of today’s hottest tech topics — cybersecurity insurance and artificial intelligence (AI) — were well represented at recent conferences in insurance and banking, respectively: Advisen Cyber Risks Insights Conference and Bank AI Expo. Advisen: Barbican Takes a Leadership Stance on Cybersecurity Insurance. Here’s my take.

Conference 55

Conference Customer Experience Maine Exercises 55

NCR

JUNE 12, 2017

Any bank embarking on a journey towards omni-channel service delivery will have many questions to answer and challenges to overcome along the way, as I explore in this whitepaper. One of the key stages of an omni-channel transformation is assessing your existing operating model and looking for ways it can be improved.

Operations 82

Operations ATM Customer Experience Examples 82

Gonzobanker

DECEMBER 19, 2017

Best Bank Sale of the Year – Although it was early in the year, the Bank of North Carolina’s (BNC Bancorp) sale to Pinnacle Financial wins. BNC shareholders got a terrific premium, a 47% dividend increase, and a continued leadership role for Richard D. Rick” Callicutt II, BNC’s CEO.

Conference 101

Conference Industry Community Bank Community 101

CB Insights

FEBRUARY 13, 2020

Leadership and board members. Sigma aims to streamline business operations. Stripe Atlas (business incorporation tool) and Stripe Sigma (business analytics and reporting) can help simplify business operations. Company Leadership & Board Members. Stripe has assembled a leadership team with several industry veterans.

Online 98

Online Company Retail Payments 98

Independent Banker

DECEMBER 31, 2022

West: We have a major initiative to significantly improve our digital delivery system. On the heels of that, we’re going to build a new digital banking platform and data warehouse. It’s a major undertaking for a bank of our size. So our attention will be getting our whole organization ready for that new digital system.

Community Bank 91

Community Bank Community Tampa North Carolina 91

Gonzobanker

JULY 11, 2019

New leadership could mean renewed energy and competitive spirit at NCR. The digital banking system market is as hot as summer in Atlanta as witnessed by NCR ’s acquisition of D3 Technology last week. For D3 clients: Sources tell us that D3’s operating model and team will stay with clients retaining sway.

Atlanta 137

Atlanta Digital Banking Analytics Leadership 137

PYMNTS

OCTOBER 29, 2018

Facebook leadership underestimated the role that platform governance plays in keeping platforms alive and thriving – and it may be too little, much too late to turn things around. Meanwhile, operating system upgrades give consumers the benefits of new features on older handsets – for free.

Payments 196

Payments Google Apple Innovation 196

Alex Jimenez

FEBRUARY 27, 2019

Admittedly, I’ve been away from directly managing digital banking and haven’t kept up with IBM Trusteer. They pointed out that 32% of customer say mobile banking is the most important deciding factor when switching banks but security is the main inhibitor to adoption. I’ve known Trusteer since before their IBM days.

blockchain 40

blockchain Conference Security Innovation 40

PYMNTS

FEBRUARY 8, 2019

Internal revenues, defined in supplemental materials offered by the company, which excluded the impact on acquired or disposed operations, gained 4.5 Referring to the collaboration with First Data, Yabuki said “early client reaction has been extremely positive … the model is compelling, with leadership positions across multiple solutions.”

Data 145

Data Payments Digital Banking New York 145

PYMNTS

JULY 17, 2020

Today, the evidence of the cloud’s benefits for bank operations is well-understood — and yet the digital migration remains stalled. “It’s not a lack of evidence” that’s holding banks back, said Kassam. “I think it’s more a lack of conviction and leadership.

Strategy 241

Strategy Google Fintech Operations 241

Gonzobanker

DECEMBER 20, 2019

The Ecosystem Award – Goes to Partners Credit Union for its collaborative member experience work with digital banking vendor Kony (now part of Temenos). The digital banking provider helped implement digital competitiveness against big banks that Partners sought. It’s game on.

Idaho 148

Idaho Conference Data Marketing 148

Gonzobanker

MAY 8, 2020

The “next normal” will not allow for the levels of inefficiency that exist in a legacy banking operation. It is time to reimagine bank performance using data as the guide. With COVID-19, banks have just taken every single customer and employee through a crash course in digital disruption and remote delivery.

Lending 114

Lending Analytics Analysis Capital 114