NCR

MAY 4, 2018

For every financial services provider operating today, digital technologies and channels are a key part of the mission to deliver the highest possible standard of customer experience. More than half (53 percent) viewed technological disruption as an opportunity rather than a threat.

Customer Experience 74

Customer Experience Digital Strategies Leadership Technology 74

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. How to improve your customer understanding.

Customer Experience 80

Customer Experience Data Branding social media 80

PYMNTS

NOVEMBER 24, 2020

Sixty-two percent of consumers say they prefer onboarding experiences that put security first and speed second, but this does not mean that businesses and banks can sacrifice the seamless service to which their customers are accustomed. A convenient, yet secure solution could be just a few taps away, however.

Online 272

Online Report Customer Experience Analytics 272

Abrigo

FEBRUARY 23, 2022

A recent survey by Abrigo found that 87 percent of banks surveyed are working to win more small business loans in 2022. According to the ABA report, smaller banks tend to lag in technology adoption for lending, which means they have tremendous opportunity to improve the efficiency and profitability of small business loans.

How To 195

How To Lending Software Survey 195

FICO

MAY 17, 2023

FICO is on a mission to unlock the potential of Applied Intelligence and create a connected end-to-end customer experience. Before the pandemic, Accenture surveyed over 8,000 companies across 20 industries and countries. They wanted to know how investing in technology innovation was affecting growth. Not anymore.

Customer Experience 97

Customer Experience Innovation Trends Strategy 97

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. But the keys to success go beyond technology.

Survey 150

Survey Customer Experience Payments Management 150

Abrigo

FEBRUARY 27, 2020

Abrigo's Business Lending Readiness Survey found many processes stymie those efforts. Digital technology standardizes and automates many of the tasks causing the biggest headaches and delays for lenders and credit analysts. The types of inefficiencies and delays are those that can also result in unhappy customers and staff.

Lending 243

Lending Survey Data System 243

South State Correspondent

MARCH 14, 2024

and about an 80%+ return spent on reducing customer churn, increasing lifetime value and/or helping cross-sell. In comparison, investments in new technology or new business lines pale in comparison to other strategic investments due to the time and effort it takes to get a business line off the ground.

Innovation 195

Innovation Strategy Capital Comparison 195

PYMNTS

MARCH 8, 2019

A full 45 percent of retailers listed it as a priority this year, according to a recent survey, and more restaurants are aiming to get in on the action as they work to maximize productivity, minimize wait times and enhance consumers’ in-store experiences. How Restaurant Operators are Driving mPOS Evolutions.

Samsung 142

Samsung Survey Atlanta Mobile 142

Cisco

APRIL 12, 2022

According to PwC’s 2021 Digital Banking Consumer Survey, two in three customers find branches to be meaningful channel to interact with their bank and 35% say that they would not use a bank that doesn’t have a nearby location. This is where Cisco technology can help. Optimize branch operations. Empower the branch.

America 109

America Customer Experience Operations Survey 109

Abrigo

DECEMBER 22, 2023

You might also like this resource, Abrigo's "2022 Loan Review Benchmark Survey Results." Takeaway 2 The top lending and credit blog posts focused on the benefits of banking technology, interest rate management, and developing risk ratings. But the benefits of automation are a key part of the customer experience.

Lending 221

Lending Risk Management Community Management 221

South State Correspondent

JANUARY 23, 2023

With the capital raised by Elon Musk, Microsoft, and others, this year, banks look to license the technology utilizing a paid professional version and leverage the tool through the Microsoft Office Suite to accomplish a variety of tasks more efficiently. In short, ChatGPT can 10x your current skills.

Tools 370

Tools Examples Analysis Data 370

PYMNTS

SEPTEMBER 24, 2020

In an interview with Karen Webster, John Rainey , chief financial officer and executive vice president of global customer operations at PayPal , noted that CFOs (including himself) have learned to pivot, too, with ground-level, tech-driven insights that move well beyond simply tracking money flows. What’s Important To Merchants.

Analytics 293

Analytics Examples Trends Operations 293

Abrigo

FEBRUARY 3, 2020

Key Takeaways At many financial institutions, a substantial share of the IT budget is tied up in technology infrastructure and maintenance and cannot be used for new initiatives. Technology spending priorities. Banks spend about 7 percent of revenues on information technology, the report’s authors estimate.

Resources 150

Resources Security Customer Experience Fraud 150

PYMNTS

SEPTEMBER 24, 2019

Infosys subsidiary Infosys Finacle has announced the completion of a five-week trial of its trade finance solution using R3 blockchain technology. Two-thirds also agreed that their organizations stand to reduce their trade finance operational costs by at least 20 percent by using blockchain. In a press release Monday (Sept.

blockchain 139

blockchain Customer Experience Survey Operations 139

PYMNTS

JUNE 6, 2017

Thanks to connected technology, consumers’ expectations on the retail experience have changed. As a result, it’s important that merchants refocus their efforts on enhancing the customer experience to achieve retention and maintain loyalty. The retail industry is in the midst of an evolution in the way it does business.

Study 100

Study Retail Austin Customer Experience 100

PYMNTS

APRIL 14, 2017

It’s no surprise that in-store technology is increasingly a priority among brick-and-mortar retailers as a means to boost operations, meeting consumer demand and competing with the growth of Commerce’s market share (especially Amazon). based respondents surveyed identified cost as a barrier. “In

Maine 101

Maine Survey Retail Meeting 101

Accenture

AUGUST 15, 2019

Now, it’s becoming clear that the combined workforce of people and machines is what will help banks capture the most value from technology-enabled back-office change. Evolving the back office will also require new skilling for workers in a shortened time frame, as technology skills can quickly become obsolete.

Operations 150

Operations Survey Strategy Examples 150

FICO

NOVEMBER 16, 2022

Our recent global survey reveals the investment priorities and functionality requirements for enterprise-level fraud solution buyers. In August 2022, we commissioned a survey of 156 global executives and managers from retail banks and retail financial institutions. Enterprise Fraud Solution Buyers Want More Agility, More Data.

Fraud 52

Fraud Data Survey Regional 52

PYMNTS

JANUARY 13, 2021

The prevalence of online commerce opens new doors for digital fraud, however, both from career fraudsters and opportunistic customers. Phishing scams were on the rise all year, while a survey of online shoppers found that 40.3 The onus thus falls on retailers to protect their customers, which said customers agree with wholeheartedly.

Fraud 189

Fraud Analytics Data Retail 189

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

PYMNTS

JANUARY 27, 2021

Banks’ use of such innovations is predicted to expand, too, with 60 percent of FIs saying they aim to gain customers and improve customer experiences using digital channels. Banks must confront numerous fraud threats when they operate digitally, and some of the most pervasive are forms of identity fraud.

Security 213

Security Innovation Fraud Study 213

PYMNTS

MAY 29, 2018

is looking to buy NSO Group, an Israeli company that sells military-grade technology, for around $1 billion. At the time, an NSO spokesman said that NSO doesn’t operate its systems and requires customers to use them lawfully “for the prevention and investigation of crimes.”. software company Verint Systems, Inc.

Groups 164

Groups System San Francisco Software 164

Cisco

AUGUST 11, 2020

The first half of 2020 has demonstrated the remarkable adaptability of the financial services industry in the face of simultaneous disruption to economic, operational, and customer behavior conditions. Impressively, 85% of the companies surveyed rated their institution’s responsiveness as meeting or exceeding expectations.

Innovation 123

Innovation Customer Experience Survey Meeting 123

PYMNTS

MAY 23, 2019

According to a statement , the beverage behemoth has “announced the launch of PepsiCo Foodservice Digital Lab, a first-of-its-kind suite of capabilities built to connect foodservice operators with the companies, services, insights, and solutions best suited for their specific digital and online needs.”. QSR Innovation. Mobile Innovation.

Innovation 148

Innovation Retail Operations Technology 148

FICO

JUNE 21, 2023

Home Blog Feed test See Customers Clearer with Hyper-Personalization at Scale Are you seeing the people behind the data? In fact, Forrester’s 2023 US Banking Customer Experience Index Rankings report found that emotional connection is a bigger driver of customer satisfaction and loyalty than ease or effectiveness.

Customer Experience 52

Customer Experience Analytics Data Technology 52

PYMNTS

NOVEMBER 17, 2020

A European Commission survey from earlier this year revealed that only 21 percent of those who were scammed reported it, and that share rises to 44 percent when stolen amounts exceed €50 ($59 USD). FIs and merchants are rolling out numerous initiatives and technologies to tackle APP fraud. Fighting Back Against APP Fraud.

Fraud 223

Fraud Payments Survey Security 223

Insights on Business

JANUARY 4, 2018

In banking and in financial services generally, we’re seeing new technologies emerge every day, in both customer-facing and operational capabilities. Fintechs were nearly all born in the cloud and they operate with a nimbleness that enables them to serve customers very effectively. Banks want immediate scalability.

Customer Experience 156

Customer Experience Innovation Fintech System 156

Gonzobanker

JULY 8, 2022

A strategic mindset and an updated slate of skills will best position CIOs as successful technology leaders. While experience is a critical ingredient for the top technology role, it’s important to recognize that decades of experience translate to a leader who grew up in the “tactical” era of technology.

Resources 145

Resources Leadership Technology Management 145

Abrigo

OCTOBER 21, 2019

Today, 73% of all consumer interactions with financial institutions are done digitally , according to the 2019 FIS Performance Against Customer Expectations (PACE) report. While many financial institutions are seeing the benefits of digitizing different areas of their bank or credit union, others are still hesitant to invest in technology.

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

Accenture

JULY 8, 2019

As personal banking experiences continue to drive up the expectations of small- and medium-sized (SME) banking customers, many questions are arising for banks in this marketplace. Make the wrong calls, and your RMs may be hamstrung by inappropriate technology—undermining your position in the marketplace.

Tools 150

Tools Management Customer Experience Technology 150

PYMNTS

JUNE 5, 2020

“Kroger is incredibly excited to construct three additional industry-leading customer fulfillment centers across the country in relationship with Ocado to bring fresh food to our customers more conveniently than ever before,” said Robert Clark , a Kroger senior vice president, in a statement.

Regional 131

Regional Online Customer Experience Survey 131

PYMNTS

SEPTEMBER 22, 2020

One recent study estimated that roughly 44 million Americans would tap food delivery apps by the end of this year, up from 38 million in 2019, and another survey predicted that the number of smartphone delivery app users will climb 25.2 It also analyzes how focusing on the customer experience can help prevent such fraud in the first place.

Fraud 255

Fraud Mobile Tools Study 255

PYMNTS

JANUARY 18, 2018

In its Global Banking Outlook 2018 survey , EY assessed 221 financial institutions across 29 markets. Eighty-five percent of executives surveyed said they predict revenue to increase in the next three years; 12 percent said that growth will be in the double-digits in the next year, hitting 31 percent by 2021. Optimism Up.

Regulation 156

Regulation Innovation Fintech Marketing 156

Gonzobanker

JUNE 25, 2021

So hats off to executives at community-based institutions who, according to Cornerstone Advisors’ What’s Going On In Banking 2021 study, said improving customer experience and service delivery was their No. These tips can help executives manage – and keep – the people so critical to customer care. Technology.

Customer Experience 103

Customer Experience Fraud Policies Training 103

Cisco

APRIL 26, 2022

The future of financial services will be shaped by the ability of financial institutions to extract and deliver more customer value from data. The convergence of mobile, cloud, and IoT technologies continues to create new opportunities for institutions to deliver personalized and contextual financial services. Customer Value.

Big Data 148

Big Data Data Analytics Examples 148

PYMNTS

JANUARY 13, 2020

During the session, Karen Webster talked with Amyn Dhala, vice president, global product management, AI Express, Mastercard, about what it will take to get AI into more financial institutions (FIs) and other operations in the coming years. percent of banks in our survey equipped with genuine AI systems. Take just a few data points: 63.6

Fraud 207

Fraud Customer Experience Data Technology 207