Cisco

JANUARY 10, 2023

It’s an excellent way to solidify the optimal operating model mix for hybrid work, digital first engagement, operational excellence and process automation, sustainability, and cybersecurity. To stay competitive, financial institutions are increasingly adopting cloud, mobility and the latest technologies.

Digital Strategies 174

Digital Strategies Strategy America Innovation 174

PYMNTS

MARCH 9, 2020

Aside from the funny name, technically it’s a digital architecture that separates the back end and front end of a retail website to optimize search results, customer experience and the purchase journey. It’s called headless commerce. Technicalities aside, here’s how it works.

Retail 208

Retail User Experience Study UX 208

Perficient

AUGUST 31, 2020

Call deflection and self-service are increasingly important, given longer wait times and more customers looking for similar information due to disruptions in normal business operations. Twilio Flex offers a wide variety of ways to approach call deflection and all of them are likely to result in higher customer satisfaction.

Innovation 369

Innovation Video Strategy Customer Experience 369

Perficient

SEPTEMBER 14, 2020

Now that iOS 14 is available, there has never been a better time to get your app up and running with the latest operating system. With iOS ad option rates so high, at nearly 80% , most users will update their devices once given the opportunity. iOS 14 is expected to work with all mobile devices and iPads that currently run iOS 13.

Apple 473

Apple System Video Mobile 473

Bobsguide

JUNE 3, 2022

WWS solves major industry challenges such as improving self-service security or enhancing the retail banking customer experience of digital self-service banking. Q: What can organisations do to improve the security of the ATM ecosystem and enhance the user experience at ATMs?

Innovation 147

Innovation ATM Software Policies 147

PYMNTS

DECEMBER 28, 2020

But careful examination of what tech is needed — and where — can result in positive ripple effects that improve operations well beyond the corporate treasury department. They’re embedding payments within a specific workflow and have the opportunity to create seamless user experiences around payments.

Payments 215

Payments Innovation Software Fintech 215

PYMNTS

JUNE 5, 2017

In this role, Anwar will help with expand mobile and digital as well as heading up teams building end-to-end eCommerce experiences, enterprise-shared services, infrastructure, field services and functional IT support. Yasir Anwar was internally promoted to Macy’s executive VP and CTO.

Customer Experience 100

Customer Experience User Experience Leadership Retail 100

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. Around the Payments And The Platform E conomy. To learn more, visit the Playbook’s feature story.

Millennials 165

Millennials Trends Meeting social media 165

Insights on Business

APRIL 28, 2017

Recently, new digital technologies – driven by cloud, mobile, social media and analytics – have significantly lowered entry barriers and put customers much more at the center of the banking relationship. Digital processes: High operating costs contributed to the failure of early digital-only pioneers.

Digital Banking 171

Digital Banking User Experience Branding social media 171

Celent Banking

NOVEMBER 12, 2014

GoBank recently announced that it was going to stop allowing account opening via the mobile device. Users will now have to purchase an account opening “kit” from a store, adding significant friction to the process. Banking Retail Banking bluebird digital channels gobank Mobile Moven neo-banks neobanks Omnichannel simple tablet'

social media 232

social media Customer Experience Branding Mobile 232

PYMNTS

APRIL 2, 2018

Take mobile banking, which has propelled the introduction of mobile-only banks to meet demand for better services on smaller screens. There are a few things driving large financial institutions to think about digital transformation, but it starts with customer experience,” he recently told PYMNTS. “In

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

APRIL 2, 2020

In the consumer commerce world, offering customers choice in how they pay for goods and services across channels is an important part of offering an optimal end-user experience. Accelerating Collections.

Payments 160

Payments Cards Customer Experience User Experience 160

NCR

JUNE 3, 2016

In the financial services industry, remote deposit capture first entered the market in the early 2000s, and now according to a recent survey by the American Bankers Association, one in seven Americans use mobile check deposit. For example, imagine onboarding a new customer for a home equity line of credit (HELOC) in under six minutes.

Mobile 40

Mobile Customer Experience Software Strategy 40

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience. The delay has been too long.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

PYMNTS

NOVEMBER 19, 2019

Among the biggest debates is how to construct and operate the best card program possible – a decision that served as the foundation for a new PYMNTS interview with Jim Geeslin, head of strategy for Elan Financial Services , an agent credit card issuer. In fact, their slogan for the card is “Created by Apple, Not a Bank?.”

Cards 140

Cards Apple Data Innovation 140

PYMNTS

MAY 20, 2020

We’re transacting across mobile phones, tablets and laptops, buying everything from toilet paper to meat, and having goods delivered to our doorsteps. Some merchants, operating primarily across offline channels, have had to go digital in a hurry. Triangulating all of that information helps give a holistic view of the customer.

Fraud 208

Fraud Examples Data Tools 208

PYMNTS

JULY 5, 2017

Every brand is going through some type of digital transformation, and there is even greater need now to understand and meet the needs of companies redefining their customer experiences. Applause is massively expanding into helping top enterprises and brands perfect their digital experiences.

Innovation 121

Innovation Customer Experience Mobile Security 121

Perficient

MAY 28, 2020

More on How We’re Working with Pega Technology: Cloud-based business solution streamlines user experience and reduces costs. It’s exciting to be a key member of a project in which the end-solution will ultimately be used by everyone I know, including myself.” — Jeff Schimmel , Lead Business Consultant, Automation Consulting.

Leadership 467

Leadership Groups DC Management 467

Insights on Business

FEBRUARY 4, 2019

Adaption is hampered in business by operating in silos. IBM Enterprise Design Thinking is a framework that allows us to deliver on the idea of innovation, making our customer’s lives better, and providing a competitive advantage to an organization that is seeking bigger opportunities and success. A new mobile application (i.e.

Innovation 79

Innovation Software US Management 79

Insights on Business

JUNE 14, 2018

Today, if banks want to continue to succeed, they must reinvent themselves once again from generalist to specialist by creating new products that enable banks to build better forms of customer experiences. Digital reinvention at its most fundamental level reconceives banking using a customer-first or customer-centric perspective.

Customer Experience 115

Customer Experience cryptocurrency Technology blockchain 115

PYMNTS

JANUARY 16, 2020

Businesses that combine advanced technologies with low-tech weapons like strong customer relationships will better position themselves to not just survive, but thrive in this increasingly competitive market. Trint is operating in a fast-growing, highly competitive field that has drawn in technology giants such as Microsoft and Google.

Customer Experience 131

Customer Experience Fraud Video Security 131

NCR

SEPTEMBER 1, 2017

Many hugely successful companies and globally recognized brands have demonstrated what can be achieved when design is placed at the heart of how a business operates. He said this has been instrumental in the transformation BBVA has undergone in recent years, particularly in mobile banking. The case for design in business.

Customer Experience 100

Customer Experience Strategy Innovation Virginia 100

Accenture

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report. Availability of 24/7, real-time, up-to-date information.

Customer Experience 151

Customer Experience Payments User Experience Innovation 151

Accenture

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report. Availability of 24/7, real-time, up-to-date information.

Customer Experience 150

Customer Experience Payments User Experience Innovation 150

Perficient

OCTOBER 19, 2020

Operational costs associated with PWAs are a fraction of its cost to run and maintain native apps long-term. PWAs are fast and do not request loading new pages for every user interaction. The end-user experience becomes much easier to keep consistent than across a myriad of touchpoint technologies.

User Experience 309

User Experience Technology Software Mobile 309

FICO

DECEMBER 2, 2020

The level of comfort Malaysians have with using apps – given they are predominantly mobile phone apps – is a vital factor for the success of eKYC initiatives. Improved approval time from days to minutes, providing easy-to-use and integrated security across the customer lifecycle. eKYC Malaysia – digital transformation success.

Survey 72

Survey Regional Compliance Fraud 72

PYMNTS

SEPTEMBER 7, 2017

MN: Our innovation agenda derives from our objective, which is to help banking institutions offer payment solutions to their customers and enterprises who provide self-service operations to suppliers through a web portal or mobile apps to be able to detect and stop suspicious activities as soon as possible.

Analytics 116

Analytics Fraud Innovation Industry 116

FICO

APRIL 19, 2018

The innovations are designed to help support lenders with their digital transformations as retail banking continues to be shaped by the forces of mobile, cloud, analytics and big data. “We Improve Customer Communications with AI and the Cloud.

Miami 40

Miami Analytics Florida Management 40

Insights on Business

OCTOBER 12, 2018

By 2021, “at least 50% of global GDP will be digitized” with technologies such as artificial intelligence, blockchain, cloud, and mobile disrupting current ways of working. In the weeks following Sibos last year, IDC published new industry predictions that underscored the urgency to become a digital native enterprise.

Innovation 87

Innovation Strategy Industry Technology 87

PYMNTS

JANUARY 9, 2020

To co-develop next-generation mobile solutions for public transit agencies, Cubic Transportation Systems and Moovit have inked a definitive agreement. Erez also noted, “Riders will be able to plan journeys and pay for them, too, from the ease of a single platform. We look forward to continuing to work with Cubic to reach our shared goals.”.

Mobile 130

Mobile User Experience System Operations 130

FICO

AUGUST 27, 2020

89 percent of UK citizens say they would open a financial account digitally - using a mobile app or on a website - of those 83 percent would open a current account, 70 percent a credit card account and 74 percent would take out a mobile phone contract. Customer experience. Appropriate friction.

Management 52

Management Fraud Security Examples 52

NCR

MARCH 27, 2017

An openness to technology-driven growth and modernization can be the key to unlocking everything from more efficient business processes to a better customer experience. With this technology, customers just need their phone and the right app to take cash out. It contributes to a quicker, easier user experience.

ATM 40

ATM Cards Examples Technology 40

ZootBlog

MARCH 18, 2020

The post Develop Your Digital Strategy for Flexibility & Relevance appeared first on Zoot Solutions.

Digital Strategies 95

Digital Strategies Strategy User Experience Customer Experience 95

Fintech Labs Insights

MARCH 13, 2017

Since then, the company has matured; it now offers five solutions across mobile, web, and desktop to help large financial institutions combat onboarding fraud. ” Codó continued, “We focus on three main market needs: user experience, fraud prevention and how to connect digital identity to physical identity.”

User Experience 18

User Experience Fraud Maine Mobile 18

PYMNTS

OCTOBER 18, 2018

Big investment fuels both of those industries, and expectations are increasing — sometimes cautiously, sometimes aggressively — about how the latest mobile infrastructure technology will boost merchant power and give retail operators more ways to reach more consumers, helping to usher in the next generation of eCommerce.

Retail 122

Retail Mobile Training Video 122

Accenture

SEPTEMBER 30, 2019

Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.

Data 150

Data Customer Experience Analytics Case Study 150

NCR

JULY 26, 2017

We live in an era defined by maximum mobility and service availability for consumers, where great strides in technological innovation have created an expectation for people to be able to access the things they want, when they want them. Consider the impact the likes of Amazon and Apple have had on the retail and music industries.

Mobile 81

Mobile ATM User Experience Meeting 81