PYMNTS

JANUARY 30, 2020

Farfetch, a luxury technology platform, has raised $250 million from Tencent and Dragoneer through the sale of convertible senior notes, according to a release. Tencent is a global technology company based in Shenzhen, China, and Dragoneer is an investment firm based in San Francisco.

San Francisco 228

San Francisco Leadership Technology Branding 228

PYMNTS

MARCH 26, 2019

Innovators are seeing the potential to shape the way consumers place their orders at quick-service restaurants (QSRs) through digital technology. The Voice AI Market. Xiao noted the company is excited about where the drive-thru market is headed in general.

Technology 121

Technology Maine Study Google 121

PYMNTS

OCTOBER 21, 2016

The fleet management market is estimated to grow from $9.54 According to MarketsandMarkets, the increasing need for operational efficiency is expected to be the primary driver for the fleet management market during the forecast period. When it comes to fleet management, the market is segmented into various industries.

Management 100

Management Marketing Regional System 100

PYMNTS

AUGUST 11, 2020

Sokin’s service offers cheap transfer costs for customers across all markets and currencies without extra costs. “Currencycloud provides easy to integrate cloud-based services, which can seamlessly support our operations in all the markets we want to offer a service.”

Customer Experience 245

Customer Experience Regional Payments Marketing 245

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. In recent years, product selection, advisory, technology, and a commitment to help support growth have jumped up in importance.

Conference 195

Conference Retail Community Bank Technology 195

ABA Community Banking

JANUARY 8, 2020

As banking becomes ever more technology-driven, many banks are shifting from a mindset that puts big tech projects off to one side to one that embraces ongoing innovation, development and deployment. Regions Bank exemplifies the latter mindset.

Regional 52

Regional Innovation Technology Customer Experience 52

Gonzobanker

FEBRUARY 8, 2022

Rather, the difference could be seen in just how significantly technology disruption has slammed its way into bankers’ discussions regarding shareholder value. At the same time, Michaud shared compelling data concerning just how big players like PayPal and Square have become relative to the market caps of traditional banks.

Fintech 166

Fintech Customer Experience Conference Technology 166

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

PYMNTS

JANUARY 18, 2018

But according to a new report from EY, it would be unfair to say that regulation is the only driving force behind large banks’ changing market strategies. In its Global Banking Outlook 2018 survey , EY assessed 221 financial institutions across 29 markets. Optimism Up. North American banks are among the most optimistic, EY found.

Regulation 156

Regulation Innovation Fintech Marketing 156

PYMNTS

MAY 4, 2020

The inaugural edition of the Payments Powering the Platform Economy Report , a collaboration of PYMNTS and Payoneer , offers an in-depth examination of how tailoring payments to geographic markets helps online sellers connect customers with goods during periods of upheaval, or in the regular course of business.

Payments 130

Payments Customer Experience Regional Online 130

PYMNTS

NOVEMBER 16, 2020

When he first came up with the idea for an eCommerce technology company, Co-founder and CEO Finbarr Taylor was in the process of plowing through this story of medieval Japan. Shogun the company makes the details of running an eCommerce site easy enough for its users to live and profit from despite the deep technology that powers it.

Retail 226

Retail Regional Branding Tools 226

Accenture

JUNE 17, 2019

For banks to take full advantage of the opportunities brought by Open Banking—from monetizing data to banking-as-a-platform—to grow their business, they will need to embrace and infuse Open Banking technologies into their operations. To optimize and simplify their operations for agility to capture opportunities driven by market change.

Customer Experience 153

Customer Experience Operations System Software 153

PYMNTS

JULY 1, 2020

Banks are spending approximately 15 percent of their yearly operating budgets on technology upgrades, according to one study, and there has been an increase in partnerships between third-party cloud technology providers and global FIs eager to enhance their online platforms.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

OCTOBER 23, 2019

As more retailers try to get more shoppers into their stores – not everything is about eCommerce, after all – new technologies are playing a big role. That technology promises to play a bigger role this holiday shopping season, according to an analysis. The market is growing and will reach some $10.2 That includes beacons.

Innovation 101

Innovation Mobile Retail Regional 101

Abrigo

OCTOBER 21, 2019

Today, 73% of all consumer interactions with financial institutions are done digitally , according to the 2019 FIS Performance Against Customer Expectations (PACE) report. While many financial institutions are seeing the benefits of digitizing different areas of their bank or credit union, others are still hesitant to invest in technology.

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

CB Insights

AUGUST 25, 2022

As digital lending services continue to gain traction, lenders are prioritizing technology solutions for automated underwriting, fraud prevention, loan application, and credit risk analysis. The purpose of the analysis is to provide technology buyers with an overview of the technology landscape and its market participants.

Company 36

Company Analysis Fraud Customer Experience 36

Gonzobanker

NOVEMBER 2, 2023

In the throes of managing balance sheets and loan portfolios and at the same time executing daily “run the bank” operations, bankers are faced with the need to continuously develop new customer experiences and scale enterprise capabilities. When business lines must continuously collaborate with marketing, I.T.,

Leadership 155

Leadership Industry Management Resources 155

PYMNTS

MARCH 24, 2020

Not surprisingly, there’s been an evolution over the past several years as the roster of providers and technologies has changed. Alternatively, perhaps these software firms and marketplaces might opt to partner with a provider that offers payments technology — or outsource that functionality altogether to an acquiring partner.

Innovation 141

Innovation Payments Software Customer Experience 141

PYMNTS

JULY 30, 2020

Hoffmann also said Dunkin’ has committed to an increase in digital marketing as more of its restaurants open. “We Our marketing leadership team continues to create, assess and refine a phased approach for relaunching our brand responsibly at the right time. He will join the company on Aug. 10 and will oversee a new Dunkin’ U.S.

Las Vegas 156

Las Vegas Branding Leadership Marketing 156

PYMNTS

OCTOBER 22, 2019

21), outlining an alliance that sees Investors Bancorp subsidiary Investors Bank collaborating with OnDeck Capital subsidiary ODX to digitize the bank’s loan origination platform for digital loan services in select markets. The companies announced their collaboration in a press release Monday (Oct.

Lending 101

Lending New Jersey Online Customer Experience 101

PYMNTS

MARCH 3, 2020

Banks looking to make the most out of these rare visits must use the latest technologies. This gap represents a significant segment of the banking market that could be captured with personalized banking services. BMO Harris is one bank enjoying the improved efficiencies that come with digital-first banking.

ATM 151

ATM Fraud Study Regional 151

Insights on Business

FEBRUARY 21, 2019

In the financial services industry today, industry leaders are focused on leading their organizations into the future: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Financial firms are in the process of moving new and legacy customer-facing applications to the cloud.

Innovation 79

Innovation Seattle blockchain Customer Experience 79

PYMNTS

MAY 10, 2018

In a survey by Zynstra , some 65 percent of retailers said they pegged mobile payments as their top priority for in-store technology, Chain Store Age reported. In addition, mPOS systems can provide smoother customer experiences and allow retailers to make better staffing decisions, according to the PYMNTS May mPOS Tracker.

America 114

America Regional Mobile Cards 114

PYMNTS

APRIL 9, 2018

With Amazon , Kroger and other large retailers in the grocery business introducing digital technology, such as mobile self-checkout, how do smaller regional grocers compete? The Market. GrocerKey primarily works with mid- to large-sized independent and regional chains. Mobile Self-Checkout. Neren said.

Retail 147

Retail Regional Mobile Seattle 147

PYMNTS

FEBRUARY 11, 2019

“It is our strategic direction to enhance our digital technology capability, to deliver a better customer experience,” said Thanachart Bank EVP of Retail and Small Business Banking Anuwat Luengtawekul in a statement. The trade finance gap across Asia is also a key opportunity for the firm.

Fintech 109

Fintech Tools Customer Experience Regional 109

PYMNTS

MAY 21, 2019

retailer Iceland has seen encouraging results from a mobile wallet technology pilot during a marketing campaign. And, in Europe, banking service Monese now offers Apple Pay through 13 countries in the region, according to reports. Users who reside in Belgium, the U.K., And in the U.K.,

Apple 108

Apple Retail Mobile National 108

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. But the keys to success go beyond technology.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

JANUARY 7, 2021

Wholesale clubs and Trader Joe’s themselves have proven there is a huge market for brands that don’t check all of the boxes for a standard supermarket trip. We're proud of the product mix and shopping experience we provide in our stores and online. We did a comprehensive evaluation of the market before selecting Manthan-RichRelevance.

California 203

California CA Analytics Branding 203

PYMNTS

AUGUST 11, 2020

Distinguishing between legitimate and illegitimate customers is critical, and these companies, therefore, need to verify new users’ names, addresses and payment methods in shorter timeframes than ever to both attract new customers and keep fraudsters out. Around The Digital Onboarding World.

Report 247

Report Guam Hawaii Security 247

PYMNTS

SEPTEMBER 17, 2019

ATO and other fraud methods that rely on using stolen credit card numbers or other personal information are becoming decidedly popular with bad actors, who are employing increasingly sophisticated technologies to execute their scams. Banks in other regions are also dealing with data breaches of their own, such as U.K. market debut.

Fraud 196

Fraud Digital Banking Delaware Tools 196

Gonzobanker

JANUARY 17, 2020

Year one of the Tech Decade in Banking will bring no shortage of tension between technology investments and earnings targets. New regional banks will struggle with operational maturity and customer experience. We are in the infant stages of integrating digital marketing and online origination.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

PYMNTS

AUGUST 20, 2018

Automation, bots, blockchain — the deluge of technologies flooding the enterprise today can be overwhelming. Ninety-eight percent year-over-year growth in online searches for “machine learning” signals a pressing need for organizations to quickly educate themselves and adopt the technology, according to O’Reilly Research.

blockchain 103

blockchain Survey cryptocurrency Technology 103

PYMNTS

AUGUST 15, 2019

Automation promises many benefits in retail, including the potential to reduce costs and improve the customer experience. So far, the results have been mixed; in China, the market appears to be deflating, while in the U.K. Customers can use credit cards or cash or go completely cashierless with Grabango’s payment app.

San Francisco 128

San Francisco Retail Minnesota Regional 128

PYMNTS

AUGUST 10, 2017

From user interface technology to security and risk management, the only constant in the financial space is that nothing stays the same for long. percent share of the global money transfer market and puts the company at No. Today, we cover more than 150 markets and handle close to $30 billion in transfers. That’s a 6.75

How To 136

How To Risk Management Technology US 136

PYMNTS

DECEMBER 12, 2019

Players in the sharing economy must contend with an increasingly complex online payments ecosystem as they move into new regions and attract participants to their platforms. This requires payment innovation that matches both owners’ and renters’ market-specific needs. I view [Outdoorsy] as the sharing economy 2.0.

Payments 137

Payments Fraud Regulation Innovation 137

PYMNTS

JANUARY 9, 2020

The app will be available on the App Store for iPhones in Q2 of 2020, and additional accessibility and regional availability will come in the future. Credit Card Satisfaction Study , benefits and rewards often drive customer satisfaction with cards, but only about a third of credit card holders understand all the benefits available to them.

Cards 131

Cards Examples Regional Apple 131

FICO

NOVEMBER 16, 2022

The data from this survey revealed global trends, along with regional differences, that demonstrate the ongoing commitment that financial institutions have for finding and stopping payments fraud. Pain Points in Fraud Management Vary by Region. Investing in Fraud Prevention and Detection.

Fraud 52

Fraud Data Survey Regional 52