PYMNTS

NOVEMBER 13, 2019

One of the key customer touchpoints ripe for disruption are ATMs. The bank recently partnered with technology company NCR Corporation for its self-service ATM, which uses real-time customer data to analyze interactions for a more personalized user experience. About The Tracker.

Regional 109

Regional ATM Report Alabama 109

Bank Innovation

APRIL 13, 2020

Rapidly deployed automation technologies are helping community and regional banks keep up with the deluge of applications. The Small Business Administration launched its Paycheck Protection Program loans more than a week ago and banks have been racing to keep up with the volume ever since.

Innovation 370

Innovation Regional Community Technology 370

FICO

SEPTEMBER 28, 2020

I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry. If that technology description sounds daunting, don’t be put off. Our panel of experts will break it down for you.

Customer Experience 59

Customer Experience Fraud Strategy Compliance 59

Perficient

SEPTEMBER 19, 2023

And our team of industry experts is excited to connect, collaborate, and address the most pressing business needs of national and regional carriers. By exploring the cutting edge of technology, combined with deep business insights, we’re poised to deliver breakthrough results and keep Perficient and our clients at the forefront of innovation.

Conference 221

Conference Strategy Innovation Industry 221

NCR

FEBRUARY 7, 2018

Creating a strong customer experience needs to be a priority for all financial institutions in today’s environment. This is according to a new report which warned maturity levels for omni-channel efforts in this part of the world remain low, which results in customers having to deal with inconsistent experiences.

Customer Experience 49

Customer Experience Regional Meeting Strategy 49

PYMNTS

MARCH 26, 2019

Innovators are seeing the potential to shape the way consumers place their orders at quick-service restaurants (QSRs) through digital technology. The company is targeting both regional and national businesses with a minimum of 10 locations. The employee or wait staff wouldn’t know the difference between a voice or an online order.

Technology 121

Technology Maine Study Google 121

ABA Community Banking

JANUARY 8, 2020

As banking becomes ever more technology-driven, many banks are shifting from a mindset that puts big tech projects off to one side to one that embraces ongoing innovation, development and deployment. Regions Bank exemplifies the latter mindset.

Regional 52

Regional Innovation Technology Customer Experience 52

PYMNTS

JANUARY 30, 2020

Farfetch, a luxury technology platform, has raised $250 million from Tencent and Dragoneer through the sale of convertible senior notes, according to a release. Tencent is a global technology company based in Shenzhen, China, and Dragoneer is an investment firm based in San Francisco.

San Francisco 228

San Francisco Leadership Technology Branding 228

Perficient

JANUARY 20, 2021

Creating personas representing different racial, ethnic, national, regional, age, or gender audiences will help you to better target and increase your reach. India, for example, is the second-largest region in the world of smartphone users. Importance of Device Type. Globally, over 50% of all web traffic is via mobile.

Marketing Strategies 496

Marketing Strategies Strategy Regional Marketing 496

Gonzobanker

FEBRUARY 8, 2022

Rather, the difference could be seen in just how significantly technology disruption has slammed its way into bankers’ discussions regarding shareholder value. The winners in this next decade will press their advantages going deep with specialized expertise and niches – customer experience and strong talent will be table stakes.

Fintech 167

Fintech Customer Experience Conference Technology 167

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. In recent years, product selection, advisory, technology, and a commitment to help support growth have jumped up in importance.

Conference 195

Conference Retail Community Bank Technology 195

PYMNTS

AUGUST 11, 2020

“The focus on customer experience and the need to have very high levels of regulatory oversight and efficient onboarding is what we do best. In April, Currencycloud set about helping regional banks add new FX program capabilities.

Customer Experience 245

Customer Experience Regional Payments Marketing 245

Accenture

JANUARY 5, 2021

This thought leadership piece looks at Instant Payments in the Middle East – how this innovative trend being implemented in the region and elsewhere is changing the payments landscape, and what banks should do to fully leverage its value.

Payments 299

Payments Leadership Regional Trends 299

Accenture

APRIL 6, 2021

Subsequent pieces will focus on the business case for banks in the region and lay out the actions they need to take…. This is the first in a series of in-depth thought leadership pieces on Open Banking in the Middle East. This one explains Open Banking and outlines key considerations for the Open Banking journey.

Leadership 285

Leadership Regional Customer Experience Banking Trends 285

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

PYMNTS

JULY 1, 2020

Banks are spending approximately 15 percent of their yearly operating budgets on technology upgrades, according to one study, and there has been an increase in partnerships between third-party cloud technology providers and global FIs eager to enhance their online platforms.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

NOVEMBER 16, 2020

When he first came up with the idea for an eCommerce technology company, Co-founder and CEO Finbarr Taylor was in the process of plowing through this story of medieval Japan. Shogun the company makes the details of running an eCommerce site easy enough for its users to live and profit from despite the deep technology that powers it.

Retail 226

Retail Regional Branding Tools 226

Cisco

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

Digital Strategies 174

Digital Strategies Strategy America Innovation 174

Accenture

JUNE 17, 2019

For banks to take full advantage of the opportunities brought by Open Banking—from monetizing data to banking-as-a-platform—to grow their business, they will need to embrace and infuse Open Banking technologies into their operations. That’s the route that a mid-sized regional US bank took. Read the report.

Customer Experience 153

Customer Experience Operations System Software 153

PYMNTS

MAY 4, 2020

Reducing friction is the domain of payment orchestration platforms (POPs), “…that can help businesses tailor their purchasing experiences to each market’s local preferences. As even SMBs add increasingly cloud-based technologies, management of data and tools themselves becomes a bear for many organizations.

Payments 130

Payments Customer Experience Regional Online 130

PYMNTS

OCTOBER 9, 2018

“This partnership signals a deep collaboration with Microsoft on an array of technology projects, including big data and artificial intelligence, that will transform the delivery of everyday services and mobility solutions in Southeast Asia,” said Ming Maa, president of Grab, in the press release. “As

Regional 150

Regional Big Data Mobile Customer Experience 150

NCR

SEPTEMBER 14, 2016

Advanced customer engagement platforms: Moving towards more self-service technologies in branch and off site brings considerable advantages in the efficient operation, of consumer friendly transaction service offers. And technology is making it easier than ever to do that. Image Credit: iStockphoto/AzmanL.

Customer Experience 40

Customer Experience Strategy Training Operations 40

PYMNTS

OCTOBER 19, 2020

GPS's technology helps brands by allowing them to provide customized experiences put squarely in the cardholders' hands, the release says, having previously supported FinTechs, digital banks, and eWallets on their various journeys. Last year, GPS partnered with the U.K.

Study 174

Study Innovation Fintech Customer Experience 174

Abrigo

OCTOBER 21, 2019

Today, 73% of all consumer interactions with financial institutions are done digitally , according to the 2019 FIS Performance Against Customer Expectations (PACE) report. While many financial institutions are seeing the benefits of digitizing different areas of their bank or credit union, others are still hesitant to invest in technology.

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

PYMNTS

OCTOBER 23, 2019

As more retailers try to get more shoppers into their stores – not everything is about eCommerce, after all – new technologies are playing a big role. That technology promises to play a bigger role this holiday shopping season, according to an analysis. And retailers are making bigger bets on [ omnichannel ] technology.”.

Innovation 101

Innovation Mobile Retail Regional 101

American Banker

FEBRUARY 22, 2016

For all the technology banks have to help them deliver personalized service, the overall customer experience remains a challenge.

Customer Experience 28

Customer Experience Technology Community Bank Regional 28

American Banker

MAY 17, 2016

Technology leader BBVA Compass has been ahead of the pack in real-time payments, neobanking and fintech investing. Manolo Sanchez shares his vision for next steps: the bank's developing API marketplace and "Uberized" digital banking.

Customer Experience 50

Customer Experience Digital Banking Fintech Technology 50

PYMNTS

OCTOBER 22, 2019

ODX ‘s technology allows banks to wield an array of data from the small business applicant and third parties to enhance underwriting, and process credit and security information, the companies noted. Funds can be disbursed into their Investors Bank account within minutes.

Lending 101

Lending New Jersey Online Customer Experience 101

PYMNTS

APRIL 9, 2018

With Amazon , Kroger and other large retailers in the grocery business introducing digital technology, such as mobile self-checkout, how do smaller regional grocers compete? GrocerKey primarily works with mid- to large-sized independent and regional chains. Still, Neren is focused on large independent and regional grocers.

Retail 147

Retail Regional Mobile Seattle 147

CB Insights

AUGUST 25, 2022

As digital lending services continue to gain traction, lenders are prioritizing technology solutions for automated underwriting, fraud prevention, loan application, and credit risk analysis. The purpose of the analysis is to provide technology buyers with an overview of the technology landscape and its market participants.

Company 36

Company Analysis Fraud Customer Experience 36

PYMNTS

MARCH 3, 2020

Banks looking to make the most out of these rare visits must use the latest technologies. Technologies such as predictive analytics and target marketing enable employees to help more customers per hour, and advanced self-service stations equipped with touchscreens may eliminate the need for customers to interact with human bankers.

ATM 151

ATM Fraud Study Regional 151

PYMNTS

MARCH 24, 2020

Not surprisingly, there’s been an evolution over the past several years as the roster of providers and technologies has changed. Alternatively, perhaps these software firms and marketplaces might opt to partner with a provider that offers payments technology — or outsource that functionality altogether to an acquiring partner.

Innovation 141

Innovation Payments Software Customer Experience 141

PYMNTS

DECEMBER 17, 2020

These rising levels of fraud have prompted merchants, payment providers and banks to devote vast sums to security efforts such as advanced technologies and customer education initiatives. Fraudsters are looking to falsify these promotions, however, putting merchants in an untenable situation that requires a brand-new approach to fix.

Fraud 255

Fraud Online Retail Examples 255

PYMNTS

OCTOBER 21, 2016

What’s more, the report found managed services are considered crucial, as they are directly related with customer experience; companies cannot afford to compromise on this factor as it helps them sustain their position in the market. Manufacturing is expected to have the largest market size this year.

Management 100

Management Marketing Regional System 100

Insights on Business

FEBRUARY 21, 2019

In the financial services industry today, industry leaders are focused on leading their organizations into the future: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Financial firms are in the process of moving new and legacy customer-facing applications to the cloud.

Innovation 79

Innovation Seattle blockchain Customer Experience 79

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. But the keys to success go beyond technology.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

AUGUST 11, 2020

Distinguishing between legitimate and illegitimate customers is critical, and these companies, therefore, need to verify new users’ names, addresses and payment methods in shorter timeframes than ever to both attract new customers and keep fraudsters out. Around The Digital Onboarding World.

Report 247

Report Guam Hawaii Security 247