Perficient
JUNE 5, 2020
After working with many customers in migrating contact centers to Amazon Connect, our team wanted to create a solution that assists in managing custom-developed modules from a unified web-based interface. Updates to custom-developed Amazon Connect components. IVR Prompts Management Module.
Bank Innovation
MARCH 23, 2020
As customers practice social distancing and financial institutions close branches, banks and credit unions are increasingly helping consumers via video chats. “We We can do anything over video that a branch can do except handle cash and coin,” said Tracey Miller, senior vice president of operations at Pioneer Federal Credit Union.
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Bank Innovation
MAY 1, 2020
Whether its Happy State Bank pushing out video teller machines or TSB Bank launching a virtual assistant in five days, banks are trying to find new ways to connect with customers during times of social distancing. Banks are accelerating their technology projects in light of the coronavirus pandemic. Legacy banks in the U.S.
Perficient
FEBRUARY 15, 2022
59% of millennial investors were most likely to use video chat with their advisor. What infrastructure do you need for data / event / omni-channel management to support client/investor insight? 79% of investors said that the frequency of communication with their advisors increased during the pandemic.
PYMNTS
OCTOBER 8, 2020
This is the decoupling of front-end user experience from the back-end commerce capabilities, like product management, pricing, management payments, etc.,” Instead, Tran said a set of application programming interfaces ( APIs ) that work across channels manage the back end, giving brands speed of execution. . she said.
FICO
FEBRUARY 2, 2022
Many enterprises have succumbed to the inclination to digitize everything, which by default leads to cold, clinical experiences. It’s difficult, but embracing new technology means that we have the opportunity – nay, the imperative – to focus on humanizing the customer experience. Omnichannel is customer-led.
Jeff For Banks
JANUARY 30, 2021
In this video blog, I discuss my thoughts on community financial institutions upping their project management game. The ones that create the greatest value in terms of reducing resources needed to run the bank, or improve your most valuable customers' experiences. First, be selective in the projects you undertake.
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