Customer Experience Management UX Video 
Perficient
FEBRUARY 15, 2022
59% of millennial investors were most likely to use video chat with their advisor. What infrastructure do you need for data / event / omni-channel management to support client/investor insight? 79% of investors said that the frequency of communication with their advisors increased during the pandemic.
Perficient
FEBRUARY 4, 2021
It helps in other crucial areas of your organization, such as search engine optimization (SEO) and legal risk management. Accessibility design can be led either by a designer or UX specialist who has accessibility knowledge, or it can be an accessibility-specific person. These include motor, cognitive, visual, and hearing disabilities.
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FICO
MARCH 1, 2022
Financial institutions should view this digital transformation surge as an opportunity to embrace intelligent technology that helps enable exceptional customer experiences and valuable outcomes. Financial institutions have access to a lot of data – from customers themselves, third-party organizations, meta data, and many other sources.
Perficient
SEPTEMBER 29, 2020
Gina receives nurture emails, first around management, then progressing toward a focus on surgery. Reputation management. It’s the Google experience. The idea behind “stickiness” is that the user enjoys the brand experience so much, they feel a sense of belonging and loyalty. Gina visits sports medicine.
The Financial Brand
MARCH 18, 2015
Consumers no longer want manage their finances themselves. Customer Experience CX mobile apps mobile banking UX video banking video chat' Instead, they want the one-tap digital banking support from advisors 24/7.
FICO
FEBRUARY 12, 2023
Product teams, business models and customer development strategy were all challenged in the last year as adaptation became the name of the game. The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.
Perficient
JANUARY 29, 2021
Designing a purposeful and responsible user interface (UI) starts with the person on the other end of the experience, and that person may have a disability that is something they’ve lived with for years or are managing in the short term. Manager of User Insights & Research at Perficient. Whom Are We Really Considering?
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