Gonzobanker

APRIL 16, 2020

Amid unprecedented demand for remote support, contact center teams have also needed to adjust operations to conform with social distancing. But huge uncertainty remains surrounding any return to normalcy, and contact center leaders face a slew of additional challenges to keep operations on track. Don’t Forget the Customer.

Policies 88

Policies Leadership Training Technology 88

FICO

JANUARY 24, 2018

Advisen: Barbican Takes a Leadership Stance on Cybersecurity Insurance. By running scans and receiving reports on an ongoing basis, enterprises can ensure that the people, process and technologies they use to protect their data assets are operating at maximum efficacy.”. The Goal: Improving Customer Experience.

Conference 55

Conference Customer Experience Maine Exercises 55

Independent Banker

MARCH 31, 2022

Aiken: Advocacy-wise, I feel as if we are mostly playing defense at present. Bank Operations and Payments chair Alice P. Hartings: ICBA’s ThinkTECH Accelerator brings fintechs and community banks together to enhance bank operations and the customer experience. ICBA standing committee chairs (from left).

Community Bank 239

Community Bank Community Industry Texas 239

Gonzobanker

DECEMBER 17, 2021

Lots of tech and operations to clean up, it appears, but no solid bank is better qualified than the team from Minneapolis. Lifetime Leadership Achievement Awards. Through all this, First Farmers has remained disciplined in performance and squarely focused on customers and community. Acronym of the Year. Has to be M-O-E.

Fintech 143

Fintech Strategy Leadership Lending 143

Gonzobanker

DECEMBER 22, 2020

While institutions wax poetically about spinning up data architectures and leveraging robotics, Citizens CEO David Brager and Chief Operations Officer David Harvey have led the usage of transparent cross-sales data to drive the leading commercial relationship banking culture at CBB. The Best Card Loyalty Reward Goes to ugh… CASH! .”

Idaho 172

Idaho Community Industry Strategy 172

Fintech Labs Insights

JANUARY 12, 2016

Lexmark’s latest innovation in customer onboarding is a voice-driven, customer experience incorporating mobile capture, authentication, workflow, instant decisioning, and digital signature capture. Presenters: Darren Collins, Global Director, Financial Services & Insurance. Register today.

Leadership 12

Leadership Video Customer Experience Mobile 12

Perficient

FEBRUARY 25, 2021

To avoid a fall, first take stock of your firm’s customer experience and digital maturity. This includes knowing how your peers and senior leadership perceive said maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic. Barrier 3: Lack of Alignment.

Meeting 309

Meeting Customer Experience Branding Leadership 309

Cisco

FEBRUARY 15, 2021

The last twelve months have initiated a renaissance in contact center operations. While the modernization of contact centers had been on a steady march, the realities of 2020 suddenly presented a giant forcing function changing the customer engagement landscape in a dramatic fashion. And what should they do in the years ahead?

Customer Experience 104

Customer Experience Leadership Mobile Operations 104

Independent Banker

DECEMBER 31, 2022

It has a lot of automation, AI and workflow built into it, and it will provide a better customer experience and a better lender experience. With technology becoming more affordable and accessible, community banks can more readily onboard solutions to streamline the back office or enhance the customer experience.

Community Bank 91

Community Bank Community Tampa North Carolina 91

CB Insights

FEBRUARY 13, 2020

Leadership and board members. Sigma aims to streamline business operations. Online merchants also face challenges around verifying the buyer’s identity with “card-not-present” transactions. Stripe Atlas (business incorporation tool) and Stripe Sigma (business analytics and reporting) can help simplify business operations.

Online 98

Online Company Retail Payments 98

PYMNTS

FEBRUARY 7, 2020

Within finance and accounting departments, digitization is quickly expanding from encouraging a shift toward electronic documents and adoption of enterprise apps to wielding technology in an effort to optimize operations beyond number-crunching. ” Customer Relationship.

Customer Experience 142

Customer Experience Survey Operations Management 142

Alex Jimenez

FEBRUARY 27, 2019

For four days I listened to all types of presenters, met with IBM and partner representatives, talked to people in all kinds of industries, and finally met in person a fintech-verse friend I have known for many years, Spiros Margaris. As Russian banks don’t have a mandate for Open Banking yet, their main driver was improving operations.

blockchain 40

blockchain Conference Security Innovation 40

Perficient

MAY 21, 2021

As each student presented, the chat was full of encouraging comments and questions and the genuine interest and passion among these ladies were easy to see. . BONUS: Perficient’s Women in Tech ERG Shares Career Growth Experiences with Bright Paths Students. Perficient Proudly Presents the Bright Paths Student Demos.

Milwaukee 348

Milwaukee Software Course Detroit 348

Gonzobanker

NOVEMBER 9, 2015

Brian Mooney, CEO of Merchant Customer Exchange (MCX), also used his stage time to talk about the pilot under way in Columbus, Ohio, with many merchants. Lots of talk about innovation and customer experience. Here’s the type of vision and leadership we’ve been talking about. General session presentation notes.

blockchain 60

blockchain Bitcoin Lending Innovation 60

Gonzobanker

DECEMBER 20, 2019

Its Baldrige-winning tenacity on customer experience is legendary and consistent. Insights from this group are presented monthly and quarterly to the entire organization and quarterly to the board and dialed in systematically into new member experience projects. The bank’s strategy is laser-focused.

Idaho 148

Idaho Conference Data Marketing 148

PopularBank

FEBRUARY 25, 2020

The Popular Bank Associate Trainee Program is a select, 10-month rotational program for top-tier recent college graduates that exposes trainees to the diverse lines of the bank’s businesses, operations, policies and practices. To have the opportunity to present to company executives is rare, so take advantage of it! Meet Austin Parisi.

Puerto Rico 52

Puerto Rico Austin Study Meeting 52

Fintech Labs Insights

APRIL 22, 2016

Matt Mills (Commercial Director) and Dave Excell (Co-Founder & CTO) presenting at FinovateEurope 2016. Dave has over eighteen years’ experience transferring technology into practical business applications. Under his leadership Featurespace has grown from a concept to a commercial success with many blue-chip customers.

Fraud 12

Fraud Analytics System Customer Experience 12

FICO

APRIL 1, 2020

This has exposed me to the most advanced thinking and use of analytics in areas as diverse as using video analytics to identify subspecies activity on CCTV cameras, analyzing the customer experience in call centre interactions and the use of machine learning models for fraud prevention and credit decisioning. .

Analytics 80

Analytics Customer Experience Software Fraud 80

Gonzobanker

MAY 8, 2020

Declines in consumer spending and shifts from high margin (airline, hotel) to low margin (groceries) interchange categories have presented double-digit declines in this revenue for many banks. The “next normal” will not allow for the levels of inefficiency that exist in a legacy banking operation.

Lending 104

Lending Analytics Analysis Capital 104

Gonzobanker

AUGUST 17, 2016

Now, the top challenge organizations face in turning data into an asset is leadership. So, from my experience, here’s the four-point plan for business intelligence leadership. BI = Leadership Tool. Build a common single view of a customer’s relationship so communications across the bank are made in one voice.

Leadership 60

Leadership Tools Big Data Risk Management 60

CB Insights

OCTOBER 16, 2018

And nowhere is Bezos’ philosophy of business, technology, and leadership better articulated than in his annual shareholder letters, which he has written every year since the company’s IPO in 1997. In fact, in 2017, all of Amazon’s operating income came from AWS, a once-risky bet on a “dreamy” business idea.

Customer Experience 78

Customer Experience Innovation Company Technology 78

William Mills

MAY 9, 2018

Presenters: Colby Ross. Presenter Profile: How they describe themselves: Project Finance was founded on the belief that good spending and saving behavior starts with being confident in your ability to meet future obligations. Presenter: Colby Ross (CEO & Co-Founder). Presenters: Sid Probstein. Founded: August 2017.

Security 40

Security Samsung Strategy San Jose 40

Gonzobanker

DECEMBER 19, 2022

As if that wasn’t enough, regulators took a sledgehammer to debit fee income with Reg II changes that will begin reducing card-not-present interchange fees starting in July 2023. In January, we were discussing crypto and the need to formulate customer crypto strategies. Who says banks and credit unions are not customer friendly?

Community 216

Community Fintech Industry Innovation 216

PYMNTS

JUNE 7, 2019

For those keeping score at home tracking Amazon’s various attempts at automating and roboticized its operations, the scoreboard lit up this week an awful lot. The biggest, and most immediately pressing, announcement in the packet was the news that drone delivery is about to step out of the theoretical future into the actual present.

Arkansas 109

Arkansas Training Las Vegas Kansas City 109

CB Insights

SEPTEMBER 14, 2017

Artificial Intelligence (AI) is fundamentally changing how businesses operate across all sectors, including manufacturing, healthcare, IT, and transportation. Advancements in AI over the last decade are presenting opportunities for companies to automate business processes, transform customer experiences, and differentiate products offerings.

Strategy 78

Strategy Company Training Tools 78

Gonzobanker

DECEMBER 14, 2023

You are all aware we have detailed, sophisticated rules and methodologies we use to present these coveted awards – or, well, maybe we don’t. First, the Fed implemented the new Reg II for card not present transactions, costing every issuer of debit cards in the country millions of dollars to the benefit of … MERCHANTS.

Fintech 194

Fintech Community Regional Technology 194

Gonzobanker

DECEMBER 19, 2016

Hats off to a decade of strong leadership and hard work. Be Careful What You Wish for Award – To all those Fintech providers that can now get an official bank charter to operate within the confines of simple regulatory requirements. The Least Common Denominator Award – This one goes to the vendor presenter (you know who you are!)

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

Hats off to a decade of strong leadership and hard work. Be Careful What You Wish for Award – To all those Fintech providers that can now get an official bank charter to operate within the confines of simple regulatory requirements. The Least Common Denominator Award – This one goes to the vendor presenter (you know who you are!)

Utah 60

Utah System Community Marketing 60