PYMNTS

OCTOBER 11, 2018

Consumers expect fast, efficient service that barely requires them to look up from their smartphones, and the modern QSR needs to innovate accordingly. Winning over that crowd can mean working with third-party services, changing loyalty models and making sure the digital experience is just as quick and easy as it is in a physical store.

Innovation 158

Innovation Mobile Online Customer Experience 158

Insights on Business

OCTOBER 3, 2018

IBM RegTech Innovations. Mounting pressures on financial institutions to drive out costs, improve customer experience, complete with emerging players, and comply with new regulation mean that adopting advanced technologies will not be optional. Key Areas for Digital Disruption within Financial Services.

Industry 155

Industry Innovation blockchain Compliance 155

Perficient

JANUARY 26, 2021

They make time to answer questions and help me understand why something was built a certain way so that I can better explain it to a client, or train them on how to use what we’ve built.” — Jim Petillo , Technical Consultant, and Sitecore Ambassador MVP. Learn more about how we cultivate customer-centered business with Sitecore.

Training 322

Training Community Leadership Strategy 322

South State Correspondent

MARCH 7, 2023

Last week, we convened a group of 30 bankers to train on ChatGPT and ideate around new banking products related to the enterprise version. Type a prompt into ChatGPT, and it searches its training data (information on the internet up to 2021), matches patterns and then generates your answer based on these recognized patterns.

Training 195

Training Video Tools US 195

South State Correspondent

JANUARY 23, 2023

Our innovation working group, called Spark, has been playing with the tool for the past several months, and this article details how we use it to jump our productivity by 20%. How Bankers Will Use This Amazing Tool Bankers can use ChatGPT in various ways to improve their productivity, operations, and customer experience.

Tools 370

Tools Examples Analysis Data 370

South State Correspondent

OCTOBER 20, 2022

While these rules were derived from improving time-on-task, they can enhance bank performance no matter what metrics a bank uses for customer, employee, or total experience (the combination of employee and customer experience). Design or pick the fastest customer experience. The result?

Policies 195

Policies Training Customer Experience Examples 195

PYMNTS

JULY 15, 2019

Both firms are human resources Software-as-a-Service (SaaS) providers specializing in compliance and training, but the firms pointed to Mammoth HR’s strength in the payroll and human capital management spaces as key additions to the combined company. ThinkHR, meanwhile, contributes its expertise in the insurance market, the firms noted.

Resources 100

Resources Software Training Capital 100

PYMNTS

MARCH 18, 2020

In that context, Julia Li, director at Baidu Research Institute USA , told Karen Webster, the part for artificial intelligence (AI) to play is obvious: Make the customer experience much smoother and easier than before by stitching all of those discrete actions into something that is a smoother, “one-click” journey.

Training 249

Training Technology Innovation Comparison 249

PYMNTS

NOVEMBER 19, 2019

Trying on clothes in the store can really be an experience of fashion out of context — a problem that MIT graduate Salvador Nissi Vilcovsky decided to formally take on in 2013 when he and MemoMi Co-Founder Ofer Saban launched a product that had heretofore never been seen in the market: a smart mirror. We’re like a chameleon.

Retail 102

Retail Innovation Training Video 102

PYMNTS

APRIL 28, 2017

The launch follows the release of the company’s Omnichannel Analytics Cloud solution in February, which enables marketers to identify the digital channels driving inbound phone calls, informing how media spend should be allocated across site, search, social media, display and video accordingly.

Analytics 134

Analytics social media Innovation Training 134

PYMNTS

NOVEMBER 3, 2020

The automotive market is surging during the pandemic, and companies like Carvana are reaping the benefits. The company reported a stellar third quarter last week, as used cars and contactless delivery are driving the market. By the numbers, in Q3 the company sold 64,414 units, an increase of 39 percent.

Training 132

Training Customer Experience Maine Marketing 132

Abrigo

MAY 5, 2022

or largely focused on the domestic banking market. If you have an interesting podcast to share, please send it to marketing@abrigo.com. Weekly episodes highlight innovators and industry players driving innovation in the financial services industry. Check them all out in our Knowledge Center. keep me informed.

Community 195

Community Lending Maine Resources 195

South State Correspondent

MAY 18, 2023

The Start of Our Generative AI Journey “Tate,” a contraction of SouthS tate, was a brainchild of our Spark Innovation group, a team of 35 employees from various sections of the Bank brainstormed a use case, created personas, outlined a user journey, and then developed an action plan. In these sessions, you can dream.

US 195

US Training Examples Data 195

Insights on Business

MAY 25, 2018

Core to the discussion was how we build platforms: how we make fundamental shifts in our technology, processes, people and ultimately our markets to deliver better customer experiences, build skilled workforces, and solve industry-wide challenges. Invest in your culture — training, onboarding, and engagement.

Technology 93

Technology Training Customer Experience blockchain 93

PYMNTS

AUGUST 8, 2019

Loyalty can be even trickier when consumer demand is well ahead of FI innovation — as is the case for credit unions, as documented by the Credit Union Innovation Playbook from PYMNTS. percent of CUs actively invested in loyalty and rewards innovations during the past three years. Customer Experience. Yet, only 29.4

Fraud 124

Fraud Innovation Customer Experience Branding 124

FICO

FEBRUARY 2, 2023

Sure, it's exciting to find a meaningful pattern in the data; it's fun to build and train the models, but nothing screams success like a noticeable movement of the needle. Part 2 – The Big Pivot: How Innovators Turn the Corner with AI Can you feel the changes underfoot? Business processes are getting streamlined.

Customer Experience 52

Customer Experience Management Training Analytics 52

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Why Ownership Matters.

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

PYMNTS

JULY 1, 2016

Singapore is on a mission to build up a Smart Nation by utilizing innovation and technology to create opportunities and strengthen communities. Between 2011 and 2015, the government allocated $16 billion to help accelerate Singapore’s research, innovation and enterprise landscape. Innovation On The Rise. A Knack For Mobile.

National 133

National Training Bitcoin Samsung 133

PYMNTS

SEPTEMBER 5, 2019

trillion in one recent count, innovators are tapping into the subscription business model to offer products and services aimed at keeping consumers in good shape (and good spirits). The offering also provides users with access to the company’s growing certified nutritionist team who serve as a resource to customers.

Video 103

Video Innovation Retail Online 103

PYMNTS

MARCH 26, 2019

Innovators are seeing the potential to shape the way consumers place their orders at quick-service restaurants (QSRs) through digital technology. The Voice AI Market. Xiao noted the company is excited about where the drive-thru market is headed in general.

Technology 121

Technology Maine Study Google 121

PYMNTS

DECEMBER 15, 2016

“We are excited about our continued growth in key markets across North America,” Brian Amkraut, senior vice president of real estate, strategy and initiatives, explained. We are able to reach more pet parents by expanding in new growth markets and providing more convenient locations and options to our pet parents.”.

Puerto Rico 100

Puerto Rico Retail America New York 100

Gonzobanker

JULY 8, 2022

In today’s talent market, there are plenty of job postings and headhunters seeking “experienced CIOs.” While experience is a critical ingredient for the top technology role, it’s important to recognize that decades of experience translate to a leader who grew up in the “tactical” era of technology. Innovation Leader.

Resources 146

Resources Leadership Technology Management 146

PYMNTS

OCTOBER 5, 2020

That meant the company, which has historically stressed the in-store nature of the customer experience through sophisticated technology, had to pivot to a digital-first strategy. The company’s marketing philosophy is "hyperlocal at scale,” he said, and that concept is also reflected at a national level.

Technology 131

Technology Retail North Carolina National 131

PYMNTS

AUGUST 20, 2018

The business training and technology company also witnessed increases in searches for terms related to artificial intelligence (AI) and deep learning. Chong said it is “critical” for small businesses take advantage of innovations to expand into new markets and improve customer experience.

blockchain 103

blockchain Survey cryptocurrency Technology 103

PYMNTS

JULY 28, 2016

The New York Times published a short takedown of several online-only brands that have matured alongside a market that’s grown a greater capacity to house and support these very businesses. For some online brands, the benefit gained over their traditional competitors comes from the way they market themselves to targeted shoppers.

Branding 100

Branding Online New York Training 100

PYMNTS

AUGUST 15, 2018

B2B payments continues to enjoy its moment in the innovation spotlight, but the industry still has a long way to go if it’s going to beat the race against paper and manual processes. Behind that support of data sharing is service providers’ pursuit of usability for corporate customers.

Payments 100

Payments Innovation Industry Data 100

PYMNTS

DECEMBER 14, 2018

To ensure that their customers can find a server when they want a second round of drinks or another menu item, restaurants and hospitality concepts are turning to new innovations. When customers press the buttons, waiters are notified via smartwatches. The Customer Experience. The Call Button Market.

Technology 151

Technology Training Customer Experience US 151

Accenture

AUGUST 15, 2019

We see this people evolution occurring across three main elements: new roles, new ways of working and innovative learning. Yet, doing so necessitates that a bank’s back-office workforce also evolves in ways that significantly influence the outcome of large-scale change. Roles reinvented by AI. Read the report.

Operations 150

Operations Survey Strategy Examples 150

PYMNTS

JUNE 5, 2017

When the discount department store exploded on the market in the 1990s, three decades after its inception by Sam Walton, it played a major role in shaping the retail market for many years to follow. At 30 Walmart Academy training centers, new employees are learning their job from a virtual reality headset.

Strategy 109

Strategy Analytics Arkansas New Jersey 109

NCR

FEBRUARY 24, 2017

In the future, we can expect to see this channel expanding its functionality to include things like loading funds onto prepaid cards and buying train, flight or event tickets. Banks should also remember the business benefits that can be gained from more innovative uses of the ATM. ” New customer experiences.

ATM 85

ATM Customer Experience Examples Innovation 85

Insights on Business

NOVEMBER 19, 2018

Both fintech firms and traditional enterprises are on the brink of significant disruption as companies leverage the rapid insights generated by AI in banking to drive demonstrable outcomes in customer experience, risk management and cost efficiency. The caveat: There are winners and losers in this forward-thinking revolution.

Compliance 177

Compliance Regional blockchain Technology 177

PYMNTS

MARCH 16, 2017

One surprising industry that’s entering this market is insurance. Once thought of as a stodgy industry that rarely sees innovation, there is a company that’s looking to change that perception. Infusing chat into the customer experience aspect of businesses is likely to help elevate the quality of service provided.

Operations 107

Operations social media Comparison Industry 107

Gonzobanker

DECEMBER 22, 2020

This is a classic bank deal – one acronym buys another at a good price and plans to cut the hell out of cost while adding markets. During a busy year we saw Jill supporting her local community, blogging with Mark Cuban, spinning up new PPP technology and innovating with things like curbside banking. Market cap in January: $19B.

Idaho 181

Idaho Community Industry Strategy 181

PYMNTS

JANUARY 3, 2019

This is a situation that Chief Marketing Officer Devon Watson at Diebold Nixdorf calls the “constant stream of commerce,” which means consumers are bombarded with content of all kinds from brands and merchants, all constantly vying for their attention. These personalized attempts at targeting aren’t necessarily complex. “We

ATM 154

ATM Data Examples Training 154

PYMNTS

DECEMBER 30, 2016

This year has been big for retail — big on change, innovation and some surprises along the way. market development, to get both a domestic and worldwide perspective on the current retail landscape. “In Cyr and Chion highlighted that a unifying factor in all of the trends is customer experience. There’s no doubt about it.

Retail 123

Retail Online Customer Experience Trends 123

FICO

JANUARY 18, 2023

Today, FICO released its highly anticipated third annual State of Responsible Artificial Intelligence (AI) in Financial Services report, developed in collaboration with market intelligence firm Corinium. Wed, 01/18/2023 - 22:50. In the absence of definitive U.S. It’s All about Trust. .

Analytics 52

Analytics San Diego Regulation Compliance 52

South State Correspondent

MAY 9, 2022

The most significant problem with bank innovation is that bankers see or hear about a sexy piece of technology at a conference or at another bank and then acquire it. Does the Bank Technology Improve the Customer Experience Across the Bank’s Platform? How Will My Employees Access the Bank Technology?

Technology 195

Technology Customer Experience Data Training 195