Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

Gonzobanker

JULY 8, 2022

However, in order to address this leadership mandate, CIOs must break through the tactical mindset and focus that consumes most hours of their day. Simply taking orders, fulfilling requests, managing outages, and measuring service levels—important responsibilities for sure—will not position the CIO nor the financial institution for success.

Resources 146

Resources Leadership Technology Management 146

Perficient

SEPTEMBER 9, 2020

These channels typically rely on a direct exchange rather than digital, but as customers continue to adopt a digital mindset, you will see a need for internal organizational change. Here is how to implement that change. Giving Your Customers Digital Insights.

Resources 340

Resources System Marketing Strategies Strategy 340

Abrigo

MAY 5, 2022

Thankfully for bank and credit union executives, lenders, risk managers, and Bank Secrecy Act (BSA) Officers, banking podcasts and podcasts for credit unions are plentiful, and options are growing. Listen to the podcast episode, " How To Sleep Easier at Night About Capital and Risk Levels.". keep me informed. Whitepaper. CECL Models.

Community 195

Community Lending Maine Resources 195

Insights on Business

NOVEMBER 16, 2016

Most people who know the name Branch Rickey know him as the president and general manager of the Brooklyn Dodgers who played a key role in helping Jackie Robinson break the Major League Baseball color barrier in 1947. In fact, design is central to our mission of helping wealth management firms innovate in an era of digital disruption.

Innovation 117

Innovation Management User Experience Leadership 117

PYMNTS

OCTOBER 20, 2020

The modular platform allows even smaller retailers to add the tools they need, including sophisticated capabilities such as order management, content management, a product catalog, pricing, offers and more. Masud also held leadership roles at Groupon and eBay. This is not that kind of company.

Retail 238

Retail Branding Technology Tools 238

South State Correspondent

JANUARY 3, 2024

To do this, we teamed up with Jack Hubbard, Managing Partner of the Modern Banker , to bring you our collective favorites. Each book applies to any banker in a management position who faces a customer in the branch or field or any banker thinking about improving organizational performance. Heart Spoken , by Elizabeth Cottrell.

Leadership 370

Leadership Management Strategy How To 370

Cisco

MARCH 26, 2021

Financial institutions are working diligently to capture the opportunity to deliver a better customer experience with greater convenience and operational efficiency. Customer experience and operational efficiency have quickly become how retailers differentiate themselves in a crowded market.

Customer Experience 71

Customer Experience Retail Operations Security 71

Perficient

SEPTEMBER 29, 2020

“Consumer-centric experience” has become a buzzword in healthcare circles. In fact, working with healthcare organizations across the country, I hear from leadership over and over again: I want to create the Amazon experience! Gina receives nurture emails, first around management, then progressing toward a focus on surgery.

social media 294

social media System Retail Online 294

Abrigo

AUGUST 26, 2016

Does senior leadership do a good job of communicating its top priorities? Sageworks Senior Risk Management Consultant Rob Ashbaugh said many financial institutions are focusing on portfolio growth in order to offset the profit-pinching effects of low interest rates and thin margins.

Survey 150

Survey Risk Management Leadership Strategy 150

Gonzobanker

MARCH 22, 2023

Customer Experience – With customers jumpy and nervous, banks cannot afford to allow service lapses or information mistakes that could set off another wave of panic. Reaching out to large depositors with white glove service should also be included in the customer playbook.

social media 78

social media Capital Risk Management Strategy 78

Perficient

OCTOBER 29, 2020

By applying the FBM to the Quibi story, we can learn much about what ailed the platform and how to avoid similar missteps in future product planning. It’s unfair to fault Quibi’s leadership for failing to anticipate a global pandemic. The FBM is made up of three primary factors ­­— Motivation, Ability, and a Prompt (MAP).

US 294

US social media User Experience Digital Strategies 294

FICO

AUGUST 19, 2022

Enterprise intelligence that powers digital customer experiences has never been more advanced — so why are 70% of digital transformations floundering? So, where’s the “intelligence” in today’s “enterprises,” and the digital customer experiences digital transformation promised to deliver? Breaking the 5 Blockers.

Customer Experience 52

Customer Experience Analytics Strategy Management 52

Gonzobanker

MAY 14, 2018

At least one mid-size bank showed up with its entire exec leadership team AND board of directors. It turns out that a conference about storytelling, design, customer experiences, applied data and delivery is a nice team fit. The event included a mix of CLOs, COOs, CEOs and board members, not mainly CMOs anymore.

Branding 127

Branding Industry Apple Marketing 127

PYMNTS

MAY 4, 2018

And then you do need that support — you need that business leadership that understands … your opportunity — [coupled with] finite resources [and] infinite time, with rewards that outweigh risk.”. “There has to be some opportunity that is either underserved or unarticulated that your ingenuity and that opportunity can conceive.

Analysis 117

Analysis Analytics Data Leadership 117

FICO

JANUARY 18, 2023

Industry Leadership in Artificial Intelligence Already Exists. . This year’s study found that the number one benefit of Responsible AI was improving the customer experience; “Delivering better experiences for customers” (74%) was listed as the top benefit of Responsible AI. In the absence of definitive U.S.

Analytics 52

Analytics San Diego Regulation Compliance 52

FICO

JANUARY 24, 2018

Advisen: Barbican Takes a Leadership Stance on Cybersecurity Insurance. There can sometimes be miscommunication between the IT function, which controls the items introducing risks, and the risk management group, which buys insurance cover to protect against these risks. The Goal: Improving Customer Experience.

Conference 55

Conference Customer Experience Maine Exercises 55

Independent Banker

DECEMBER 31, 2022

We recently spoke with community bank CEOs from across the country to gain insights on how they’re proactively positioning to manage risks and take advantage of growth opportunities in the coming year. Q: What will be your community bank’s greatest business challenge in 2023, and how are you preparing for it? Koger Propst.

Community Bank 91

Community Bank Community Tampa North Carolina 91

Independent Banker

MAY 26, 2016

Companies will invest in digital customer experiences to improve experiences for all customers and employees. Overwhelmed with data and unlimited online options to work, learn and explore, people will learn how to streamline their workflows—because they will have to. Digital is its own hypnotic drug.

Trends 70

Trends Innovation Branding System 70

Gonzobanker

DECEMBER 22, 2020

Banks and credit unions had to fundamentally change their delivery, support and relationship management models at scopes and speeds that were unheard of. And how did community banks and credit unions respond to the COVID craziness? Remember that? Then, in 90 days, COVID-19 turned everything on its head. Everything. Drum roll please….

Idaho 181

Idaho Community Industry Strategy 181

Fintech Labs Insights

MAY 3, 2017

I’ve held leadership roles in products, marketing, business support and channel management, and now lead a fantastic Digital and Transformation function at New Zealand’s largest (and best!) This might be simple things like learning to speak up in meetings, how to ask for help and how to be more visible.

Fintech 20

Fintech Examples Industry Leadership 20

Alex Jimenez

FEBRUARY 27, 2019

IBM knows how to throw a party, regardless. Like AI, IBM had an announcement about their new hybrid cloud offering “to help businesses migrate, integrate and manage applications and workloads seamlessly and with security across any public or private cloud and on-premises IT environment.” I can’t fault IBM for either of those.

blockchain 40

blockchain Conference Security Innovation 40

Perficient

MAY 21, 2021

While it was a challenge for her to learn about computers and applications from a developer perspective, her app earned rave reviews from Bright Paths students, Perficient colleagues, and Hackbright leadership. . She is passionate about the ways technology reimagines how we live and empowers human potential.

Milwaukee 348

Milwaukee Software Course Detroit 348

Gonzobanker

MAY 8, 2020

So far, bankers have taken comfort in the soundbite that “this crisis is different” because of the strong capital levels and risk management rigor that has developed since the Great Recession. The problem today is that most banks are not applying a true product management discipline to the debit and credit business. Ready … break! “In

Lending 114

Lending Analytics Analysis Capital 114

PopularBank

FEBRUARY 25, 2020

Trainees receive close mentorship from managers and advisors, participate in leadership and community activities and initiate specific projects and solutions for different business areas of the organization. The exposure to senior management. It provides a great opportunity to understand how a bank functions as a whole.

Puerto Rico 52

Puerto Rico Austin Study Meeting 52

CB Insights

OCTOBER 16, 2018

And nowhere is Bezos’ philosophy of business, technology, and leadership better articulated than in his annual shareholder letters, which he has written every year since the company’s IPO in 1997. When you abstract a task into a process, it’s easy to start managing to the process rather than to the outcome you want.

Customer Experience 78

Customer Experience Innovation Company Technology 78

CB Insights

SEPTEMBER 14, 2017

Waite, a Growth Strategy & Investments Manager at Juniper Networks. Artificial Intelligence (AI) is fundamentally changing how businesses operate across all sectors, including manufacturing, healthcare, IT, and transportation. Google uses its own DeepMind technology to manage data center energy and reduce cooling costs by 40%.

Strategy 78

Strategy Company Training Tools 78

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. Reminded us of how Lee Scott said Walmart would be the banker’s friend last year. Where’s the creativity and product leadership, folks? General Sessions.

Chicago 98

Chicago Retail Branch Design Training 98

Gonzobanker

DECEMBER 19, 2022

There’s nothing more Gonzo than a CEO who simply bleeds the soul of front-line relationship managers, and Brager could write a bestselling book on this topic. It’s hard to understand how Clobes has time in the day to drive her unlimited amount of leadership activities. What an amazing leadership story.

Community 216

Community Fintech Industry Innovation 216

Gonzobanker

DECEMBER 14, 2023

Meanwhile, technology changes continued at a breakneck pace, with generative AI the biggest topic around management tables. Importantly, Huntington has continued to focus on digital investments and its strong legacy of product management to remain a progressive regional bank. Nobody is quite sure which side this seesaw will land on.

Fintech 195

Fintech Community Regional Technology 195

Gonzobanker

DECEMBER 19, 2016

Since Richman and about 100 other bankers from LaSalle Bank in Chicago joined PrivateBancorp nearly a decade ago, the bank has grown to an $18 billion solid niche player with $10 billion in assets under management. Hats off to a decade of strong leadership and hard work. Gonzo Lifetime Leadership Award – John Glenn.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

Since Richman and about 100 other bankers from LaSalle Bank in Chicago joined PrivateBancorp nearly a decade ago, the bank has grown to an $18 billion solid niche player with $10 billion in assets under management. Hats off to a decade of strong leadership and hard work. Gonzo Lifetime Leadership Award – John Glenn.

Utah 60

Utah System Community Marketing 60