TRENDING: Call Centers Push With Biometrics As Fraud Soars
PYMNTS
NOVEMBER 21, 2018
The rate of contact center fraud has skyrocketed recently, growing by 350 percent during the past four years. That means thwarting fraudsters who call in, masquerading as legitimate customers, or who hack into a cell center, as well as blocking any dishonest agents within the center from stealing customer information.
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