PYMNTS

MAY 21, 2020

As eCommerce revenue has risen, so has the need for consumers to return their purchases, sometimes surprising retailers that might not have seen the order scale they’ve seen for April and May. The company combines expertise in eCommerce, supply chain management and customer service to amplify the all-important customer experience.

Retail 224

Retail Customer Experience Branding Online 224

PYMNTS

MAY 5, 2020

Retail reopening events continued to draw light foot traffic on Monday, as Florida joined Texas in allowing non-essential stores to reopen. It showed that consumers are in no hurry to go back to physical shopping, a trend that is accelerating. The retail industry is at a critical juncture. percent from 35.5

Florida 205

Florida Retail Tampa Customer Experience 205

PYMNTS

NOVEMBER 16, 2020

Some retailers are just excellent about telling stories about themselves and about the products that they're selling,” Taylor told PYMNTS. The reason retailers find it easy to use, and the company’s unique value proposition, is that it builds and optimizes online storefronts in a no-code environment.

Retail 226

Retail Regional Branding Tools 226

Accenture

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read more in the full report, Transforming the corporate payments landscape.

Customer Experience 151

Customer Experience Payments User Experience Innovation 151

Accenture

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read more in the full report, Transforming the corporate payments landscape.

Customer Experience 150

Customer Experience Payments User Experience Innovation 150

PYMNTS

NOVEMBER 21, 2018

That means thwarting fraudsters who call in, masquerading as legitimate customers, or who hack into a cell center, as well as blocking any dishonest agents within the center from stealing customer information. They also need to leverage a full set of tools to help them quickly and accurately handle customer requests.

Trends 190

Trends Fraud Customer Experience System 190

PYMNTS

NOVEMBER 9, 2020

Now there are signals that a physical retail rebound is forming up. presidential election in the rearview mirror and 2021 right around the corner, a new shift is underway: the slow but certain move back to shopping inside retail stores — an experience that people still crave for the experiential joy it brings. With the U.S.

Retail 261

Retail Millennials Online Tools 261

Perficient

OCTOBER 23, 2020

Here are three commerce trends you can apply to your business, with little or no effort, to not only help you survive this holiday season but thrive with your customers. That being said, many businesses are still struggling to adapt to this “new normal.” Transparency, Transparency, Transparency.

Trends 515

Trends Analytics Google Online 515

PYMNTS

JUNE 22, 2016

With so much data available, is your organization harnessing it in the most efficient way in order to truly reap all the benefits of big data including driving innovation and improving the customer experience? – Insider perspective on leading industry trends and how using predictive analytics will bring more value to businesses.

Customer Experience 104

Customer Experience Chicago Analytics Big Data 104

PYMNTS

SEPTEMBER 21, 2020

These moves seem logical for consumers who have been barred from visiting brick-and- mortar retailers or who are wary of contact with cashiers or payment terminals due to the potential for viral transmission, but they are also likely to have a dramatic impact on the future of digital and in-store commerce. The rise of omnichannel .

Retail 243

Retail Online social media Mobile 243

PYMNTS

JUNE 17, 2019

Is the store register on its way out in favor of other retail and payments innovation? In case you didn’t hear, Target faced a register outage that lasted for about 90 minutes on Sunday (June 16), which meant the retail chain couldn’t process cards or other forms of payment. That’s the message from a company called LISNR, at least.

Retail 138

Retail Payments Metro Software 138

PYMNTS

JULY 19, 2019

Iconic brick-and-mortar retailers are sometimes reinvented, and return to the world of retail with smaller-format concepts. Tru Kids has entered into a joint venture with the software-powered experiential retailer b8ta to offer a new store experience with curated toys in “highly immersive, smaller-format spaces.”.

Retail 150

Retail US New York United States 150

Payments Dive

DECEMBER 1, 2016

This fall, retail financial services executives from the US and beyond convened at the Bank Customer Experience Summit in Chicago to learn more about the latest banking trends and the customer attitudes driving them. But it wasn't all work, as our highlights video proves.

Retail 150

Retail Chicago Banking Trends Video 150

PYMNTS

OCTOBER 10, 2018

What’s the key to a great customer experience? In the latest Payments Powering Platforms Tracker , PYMNTS explores the latest efforts from industry giants and platform powerhouses around the space to improve their payment experiences and make their offerings more enticing to consumers. How Platform Payments Help The Game Go On.

Trends 148

Trends Payments Customer Experience Cards 148

PYMNTS

JUNE 12, 2019

One example in retail and payments is tech incubators — specifically, those run by specific companies and brands, a trend that shows signs of growing even more in the 2020s (which, let us remind you, are only a few months away). This QR code can lead to a more expensive transaction and a less seamless experience compared to NFC.”.

Innovation 192

Innovation Retail Metro Case Study 192

Perficient

JANUARY 5, 2021

Here are some reasons why retailers were so successful this past holiday shopping period: Preparation at its Finest. Enabling inventory visibility and optimization, and scaling across fulfillment centers helped these retailers to address the surge in online demand and scale appropriately to enhance system performance.

Online 508

Online Retail Trends Technology 508

PYMNTS

MAY 25, 2020

While it’s clear that the digital shift will stick in the retail ecosystem, other elements of the landscape are harder to predict. The reason cuts right through Amazon’s strikezone: The company has always been about the customer experience and customer satisfaction. For instance, it will not buy JCPenney. Be Like Nike.

Retail 161

Retail Strategy Training Customer Experience 161

PYMNTS

DECEMBER 16, 2020

Amid the great digital shift , retailers and financial institutions (FIs) must walk the fine line between challenging transactions and letting the consumer journey proceed frictionless. That’s driven the retailer to require merchandise, risk-driven signatures that can be dynamically altered, said Thompson. The Scope Of The Problem.

Retail 228

Retail Management Fraud Omaha 228

Celent Banking

FEBRUARY 1, 2017

This is the third article in a weekly series highlighting trends and themes from Celent’s Model Bank submission process. Customer experience initiatives are typically the most numerous. Digital banking subsidiaries : Many banks are finding that existing systems are too rigid to accommodate a truly digital experience.

Customer Experience 100

Customer Experience Branding Boston Innovation 100

PYMNTS

AUGUST 23, 2019

Online marketplaces for everything from retail goods to travel services to hospitality need to ensure a quick and easy way for both buyers and sellers to transact with each other— or risk losing both sides to a waiting host of competitors. For more on this and other news in the platform economy, visit the Playbook’s News and Trends section.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

APRIL 16, 2019

Retail apocalypse? Whatever you want to call the decline of brick-and-mortar retail – and it’s getting worse, according to a few recent reports – it’s not good. merchants this year already have said they will shutter nearly 6,000 physical retail locations – that’s more than the nearly 5,900 closings for the entire year of 2018.

Retail 179

Retail Online Training Customer Experience 179

Banking Exchange

APRIL 26, 2021

Brands across all industries need to be prepared for what comes next, especially when it comes to customer experience (CX) Retail Banking Risk Management Feature Financial Trends Lines of Business Feature3 Covid19.

Risk Management 148

Risk Management Customer Experience Trends Branding 148

PYMNTS

JANUARY 10, 2017

New research from Samsung Electronics France revealed that more physical stores in France are opting for digital screens to help enhance the customer experience. According to the study, 60 percent of the 301 physical retailers surveyed said they already has used display screens in-store and another 15 percent expressed plans to do so.

Retail 100

Retail Customer Experience Samsung Study 100

PYMNTS

MARCH 1, 2017

Brian Billingsley, CEO North America at Klarna , joined Karen Webster to discuss those partnerships and the benefits that it believes its more streamlined financing options can bring to the consumer purchasing experience. The Revolving Difference.

Customer Experience 100

Customer Experience Millennials Branding Cards 100

Banking Exchange

JUNE 10, 2021

Banks are having to reconsider the role physical branches play in a world of digitized customer experiences Retail Banking Financial Trends Feature Technology Customers People Performance Revenue Feature3 Tech Management Mobile Online.

Customer Experience 141

Customer Experience Trends Retail Mobile 141

PYMNTS

JULY 3, 2019

That stands as one of the small, but potentially appealing uses of omnichannel technology and processes outside of retail — a growing trend as the digital economy continues to encompass even more products and services, and as consumers come to expect seamless experiences everywhere and depend more heavily on their mobile devices.

Retail 133

Retail Software Mobile Payments 133

Banking Exchange

JUNE 19, 2019

Retail banks need creative ways to excite their workforce and train them for the new banking experience Retail Banking Financial Trends Technology Customers Human Resources Feature Management Feature3 Fintech Mobile Online Tech Management Community Banking.

Customer Experience 60

Customer Experience Training Community Bank Resources 60

Perficient

OCTOBER 20, 2020

In fact, 61% of businesses see an increase in customer loyalty , as well as gain other benefits such as increased revenue and profit margin, and higher inventory turnover levels due to complete supply chain transparency. As a result, the customer experience improved and our client saw record sales numbers during the COVID-19 pandemic.

System 324

System How To Customer Experience Meeting 324

PYMNTS

APRIL 30, 2019

According to Will Byrne, CEO of Worldnet Payments , the kiosks and smart shelves that are gaining traction across any number of commerce and retail settings may even shift the employment picture a bit. This has become an irreversible trend,” he said. The Changing Retail Footprint. For example, in the U.K., percent.

Retail 138

Retail Data Operations Payments 138

PYMNTS

FEBRUARY 21, 2017

Retailers are scrambling to figure out the best ways to provide a more tailored and engaging experience. The study, which surveyed 500 retailers in North America and Canada, was conducted in November and December 2016. Over the next few years, this is a trend that is one to watch.

Retail 109

Retail social media Survey Customer Experience 109

PYMNTS

JANUARY 22, 2020

For retailers, nothing really ever comes easy — and things aren’t getting any easier, at least when it involves gaining and retaining customers. And what they want and expect are what’s going to drive so much of retail and payments in the coming years and decades. Shift Intensity.

Retail 137

Retail Millennials New York City social media 137

PYMNTS

JANUARY 19, 2017

And in the retail world, apparently, that holds as well. Apparently, while it may seem like a no-brainer, consumers are both happy and loyal when brands deliver on what they feel they were promised from a retailer. Retailers need to deliver what they promised consumers. Bottom line?

Retail 100

Retail Customer Experience Study Branding 100

NCR

APRIL 18, 2017

We know that in today’s challenging and competitive market, all businesses are striving to do their best, regardless of the industry, where the key focus is to enhance the customer experience and stay competitive. NCR have put together a whitepaper that explores the future trends in retail banking in the European Market.

Trends 45

Trends Retail Marketing Customer Experience 45

ABA Community Banking

DECEMBER 17, 2018

by improving customer experience Bank Performance Deposit Trends Financial Research Human Resources Feature Management Financial Trends Performance Customers Feature3 Retail Banking Community Banking. Banks can grow their share of deposits by as much as 16.5%

Customer Experience 40

Customer Experience Study Community Bank Resources 40

PYMNTS

MARCH 9, 2017

For years, the retail industry has added more and more locations to help feed the hungry consumer, but the main issue now is whether this has backfired on retailers. One company speaking to this is clothing retailer Urban Outfitters. One company speaking to this is clothing retailer Urban Outfitters.

Retail 101

Retail United States Trends Customer Experience 101

NCR

MAY 4, 2018

For every financial services provider operating today, digital technologies and channels are a key part of the mission to deliver the highest possible standard of customer experience. The post End-to-end digitization – the key to outstanding customer experience? ” Overcoming the obstacles.

Customer Experience 74

Customer Experience Digital Strategies Leadership Technology 74

Independent Banker

AUGUST 31, 2021

consumers have shifted to digital channels for retail product purchases since COVID-19 hit, and close to 16% currently own or have previously owned some form of cryptocurrency, according to PYMNTS.com. Dive into payments trends. Central bank digital currency (CBDC). In fact, 45% of U.S. Cryptocurrency. Faster international payments.

Trends 91

Trends How To Payments Community Bank 91