Perficient

JULY 19, 2023

By harnessing the power of AI, regional insurance carriers can streamline their operations, enhance customer experience, and make more informed decisions. By automating these processes, carriers can significantly reduce operational costs and improve efficiency.

Regional 221

Regional Customer Experience Strategy Policies 221

PYMNTS

DECEMBER 22, 2020

It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. The past year has proved to be challenging and at times perilous for QSRs as they work to take all facets of their operations digital.

Customer Experience 162

Customer Experience Tools New York Strategy 162

Celent Banking

SEPTEMBER 30, 2015

Customer Stories. Experience Recovery. These are a handful of the topics discussed at this week’s Customer Experience for Financial Services (CXFS) Conference, organized by Worldwide Business Research in Charlotte, NC. This enables firms to mine and analyze the data to inform customer-centric innovation.

Customer Experience 100

Customer Experience social media Charlotte Conference 100

PYMNTS

JUNE 19, 2020

QSRs’ first steps when reopening their locations have been upgrading dine-in areas and stepping up employee safety measures to reassure customers, explained Ray Wiley , CEO at Dayton, Ohio-based Hot Head Burritos. The Mexican food chain operates 77 locations in eight states as well as 35 Rapid Fired Pizza restaurants.

Customer Experience 141

Customer Experience social media Ohio Operations 141

Perficient

FEBRUARY 9, 2021

Understanding the technology systems the enable these fulfillment methods are important for successfully driving positive, enhanced customer experiences, and retailers need to rely on omnichannel fulfillment as a main source of delivery for seamless customer buying experiences, even in post-COVID-19.

Retail 506

Retail Customer Experience Strategy Maine 506

PYMNTS

JANUARY 30, 2020

The banking industry is increasingly favoring self-service, as customers making transactions grow to prefer tellerless ATM and kiosk interactions. BMO Harris Bank , originally founded in 1817 as the first bank in Canada, is one such example. These new functionalities have provided several benefits for BMO’s in-branch operations.

Operations 152

Operations ATM Cards Case Study 152

Perficient

AUGUST 9, 2022

The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Interested in discussing how you can improve your financial institution’s customer experience?

Community 275

Community Customer Experience ATM Examples 275

Perficient

JANUARY 25, 2023

2023 has commenced, and rates are climbing, inflation is bubbling, and banking customers are continuing to demand hyper-personalized products and experiences from their institutions. Banks are focused on efficiency initiatives to optimize their operations and lower costs. Another example is Eno , Capital One’s virtual assistant.

Banking Trends 474

Banking Trends Trends United States FDIC 474

NCR

APRIL 28, 2017

With the landscape shifting rapidly for the financial services industry – thanks to the rise of digital and changing consumer expectations – being able to provide a strong customer experience (CX) can be a key differentiator that helps banks stand out in a crowded and increasingly competitive market.

Customer Experience 91

Customer Experience Analytics Community User Experience 91

Perficient

SEPTEMBER 29, 2022

Embedded finance is the “embedding” of payment or banking software into non-financial services companies’ operations. Uber is one of the most prominent examples of a company reaping the benefits of the convenience posed through embedded finance experiences. Use Cases . Interested in learning more?

Customer Experience 294

Customer Experience Software Cards Data 294

Insights on Business

JANUARY 10, 2017

Examples are manifold. For traditional businesses, adapting to this trend involves fundamentally reinventing strategy, operations and technology. Strategically, digitally reinvented businesses maintain an overarching focus on experience rather than production. Unfortunately, greater priority often is placed on structured data.

Customer Experience 87

Customer Experience social media Video Innovation 87

FICO

MAY 27, 2021

For example, we can consider mRNA vaccines for Covid-19 as a platform. Decisioning platforms operate with the same logic. Using artificial intelligence (AI) to analyze large volumes of data allows us to make any type of decision - granting credit, optimizing operations, authorizing card transactions, communicating with customers.

Customer Experience 52

Customer Experience Guidelines Operations Analysis 52

Gonzobanker

MARCH 6, 2020

Addressing common loan and deposit operations process inefficiencies can help financial institutions deliver optimized value to customers and stockholders. In recent years, many financial institutions have been focused on improving their digital delivery capabilities, often at the expense of their operational groups.

Operations 93

Operations System Groups Technology 93

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. Image credit: iStock/Jirsak.

Customer Experience 80

Customer Experience Data Branding social media 80

FICO

MARCH 30, 2022

Improving customer outcomes. ?eská itelna, the Czech Republic’s oldest and largest bank, has modernized its operations by optimizing its decisions around customers in early collections. itelna improved the customer experience by avoiding over-collecting on low-risk customers, while proactively addressing credit risk.

Operations 52

Operations Analytics Resources Strategy 52

Perficient

OCTOBER 20, 2020

In fact, 61% of businesses see an increase in customer loyalty , as well as gain other benefits such as increased revenue and profit margin, and higher inventory turnover levels due to complete supply chain transparency. As a result, the customer experience improved and our client saw record sales numbers during the COVID-19 pandemic.

System 324

System How To Customer Experience Meeting 324

Perficient

FEBRUARY 2, 2023

Vendor and payment companies alike are seeking and creating solutions to provide their customers with the most secure digital payment experiences possible. One example of this effort, which we expect to see more of in 2023, is biometric payments.

Industry 471

Industry Trends social media Payments 471

Perficient

APRIL 2, 2021

Personalization of Customer Services. AI technologies, such as voice recognition and natural language processing (NLP), are being used to improve customer experience and to gain operational efficiencies. AI is being leveraged at call centers to process and triage customer calls to provide improved customized service.

Regulation 309

Regulation Industry Risk Management Analysis 309

NCR

MAY 2, 2017

Unencumbered by legacy systems and powered by new, agile technologies, smaller providers have been able to focus on delivering bespoke, tailored services that are all about the customer. Atom is placing a big emphasis on delivering a service that is uniquely suited to each individual customer. Tailored and contextual.

Customer Experience 75

Customer Experience Industry Operations Technology 75

South State Correspondent

JANUARY 23, 2023

ChatGPT is a powerful language model that can understand a variety of languages, including emojis, that can assist banks with increasing the productivity of bankers, improving their customer experience, automating repetitive tasks, and providing personalized financial advice to customers.

Tools 370

Tools Examples Analysis Data 370

Perficient

SEPTEMBER 28, 2020

We believe that there tends to be a gap in strategy when a business strategy meets the operational elements. Iterate: Dive deeper, engage both customers and a range of employees in your organization, map capabilities to what you are trying to achieve. What experience will employees need to make that experience?

Strategy 309

Strategy Tools Operations Customer Experience 309

Accenture

JULY 15, 2019

Guest bloggers Ben Lopez and Charlie Arthy examine the evolving role of the COO in post three of their series on achieving simplified, future-ready bank operations. The focus for bank COOs is expanding beyond a pure cost perspective to include customer experience. 1 Accenture North America Banking Operations Survey 2018.

Customer Experience 150

Customer Experience Operations Survey Technology 150

BankInovation

APRIL 4, 2023

Financial institutions are working to fill the gaps brought to light by the failure of Silicon Valley Bank, bringing to market new deposit diversification solutions, treasury management tools and customer experience offerings. For example, […]

Customer Experience 52

Customer Experience Tools Examples Operations 52

PYMNTS

MAY 2, 2017

Mastercard today announced the appointment of CIO Ed McLaughlin to president, Operations and Technology. In this space, customer experience is more important than ever. Everyone likes to talk about the T in operations and technology,” McLaughlin said. India, for example, is a huge market for Mastercard.

Operations 109

Operations Technology Examples Mobile 109

Perficient

MARCH 9, 2021

A functional, seamless user experience is critical for businesses operating in digital spaces. For example, an ecommerce business might choose to monitor a shopping cart abandonment metric. In this case, the site operator may choose a proactive metric measurement approach, such as prompting users to complete a short survey.

UX 520

UX User Experience System Survey 520

FICO

OCTOBER 19, 2020

What most do not fully appreciate or haven’t seen in operation is how an optimization tool can truly enhance a collection program to increase revenue, make better use of staff, and simultaneously increase the customer experience. Most large collection operations use predictive models. SMS or email).

Operations 52

Operations Resources Strategy Tools 52

PYMNTS

MARCH 16, 2017

She said, “Our Facebook Messenger virtual agent experience is faster than any website or mobile app and easier to use than any online form. It’s a powerful example of how our technology will work on all other messaging services.

Operations 107

Operations social media Comparison Industry 107

FICO

MARCH 20, 2018

Communications Service Providers are competing on customer experience powered by data, advanced analytics and connected decisions. In this second article of my series, we’ll look at customer experience scenarios that can be improved by advanced analytics and how CSPs could and should take a more customer-led approach.

Customer Experience 40

Customer Experience Analytics User Experience Data 40

Accenture

JUNE 17, 2019

Guest bloggers Ben Lopez and Charlie Arthy continue their series on achieving simplified, future-ready bank operations. . To optimize and simplify their operations for agility to capture opportunities driven by market change. To optimize and simplify their operations for agility to capture opportunities driven by market change.

Customer Experience 154

Customer Experience Operations System Software 154

Cisco

NOVEMBER 23, 2020

Providing reliable, secure connectivity while turning data into intelligent insights about how your branch infrastructure is operating—and how it can operate better—is critical. This includes improving your customer experience and engaging with them in new ways from the moment they enter the branch. They allow you to: .

Customer Experience 149

Customer Experience Analytics Video Resources 149

PYMNTS

SEPTEMBER 24, 2020

In an interview with Karen Webster, John Rainey , chief financial officer and executive vice president of global customer operations at PayPal , noted that CFOs (including himself) have learned to pivot, too, with ground-level, tech-driven insights that move well beyond simply tracking money flows. Everybody’s got to work from home.’”.

Analytics 293

Analytics Examples Trends Operations 293

FICO

JULY 13, 2020

Two months ago, I posted about why it is important for collections operations to adopt a forward-looking approach to debt management – basically the importance of having a clear and compelling vision. New guidelines from the FCA that call for operational resilience in collections reinforce this point. The Expectation for Resilience.

Meeting 52

Meeting Operations Customer Experience Technology 52

Perficient

MAY 5, 2022

Two-plus years later, banks and credit unions continue to feel the pressure to transform their credit and lending operations. Fortunately, at Perficient, we quickly realized the dire economic situation and the challenges financial institutions and their customers faced. And for good.

Lending 354

Lending Strategy Marketing Big Data 354

FICO

OCTOBER 19, 2020

What most do not fully appreciate or haven’t seen in operation is how an optimization tool can truly enhance a collection program to increase revenue, make better use of staff, and simultaneously increase the customer experience. Most large collection operations use predictive models. SMS or email).

Operations 40

Operations Resources Strategy Tools 40

Perficient

FEBRUARY 18, 2022

Hi everyone, my name is Byron Gifford, and I’m a part of the team at Perficient that specializes in helping financial services organizations transform their credit and lending operations. The sales agent or advisor is trained to focus on “connecting,” “relating,” and finding the right loan solution to support customers and their families.

Lending 294

Lending Training Operations Video 294

Perficient

FEBRUARY 18, 2022

Hi everyone, my name is Byron Gifford, and I’m a part of the team at Perficient that specializes in helping financial services organizations transform their credit and lending operations. The sales agent or advisor is trained to focus on “connecting,” “relating,” and finding the right loan solution to support customers and their families.

Lending 294

Lending Training Operations Video 294

South State Correspondent

MAY 25, 2022

It is no surprise that these banks not only have higher customer experience performance but have a higher return on equity numbers. A better customer experience means less churn, a longer account life, more repurchases, more cross-sell, lower operating cost, greater trust, and more forgiveness.

Customer Experience 195

Customer Experience Survey Examples Branding 195