NCR

MAY 2, 2017

Unencumbered by legacy systems and powered by new, agile technologies, smaller providers have been able to focus on delivering bespoke, tailored services that are all about the customer. Atom is placing a big emphasis on delivering a service that is uniquely suited to each individual customer. Tailored and contextual.

Customer Experience 75

Customer Experience Industry Operations Technology 75

South State Correspondent

JANUARY 23, 2023

ChatGPT is a powerful language model that can understand a variety of languages, including emojis, that can assist banks with increasing the productivity of bankers, improving their customer experience, automating repetitive tasks, and providing personalized financial advice to customers.

Tools 370

Tools Examples Analysis Data 370

PYMNTS

MAY 14, 2020

In a recent conversation with PYMNTS’ Karen Webster, Miller discussed the impact of shifting buyer habits on merchants’ digital sales strategies, with optimized back-end payment processes essential to delivering a powerful customer experience on the front end. Brand Loyalty’s Surging Importance.

Payments 169

Payments Branding Customer Experience Strategy 169

Perficient

NOVEMBER 17, 2020

At the same time, Covid-19 presents opportunities for business leaders in the banking industry and beyond to develop strategies and branding that will define their future, as distinct market forces and customer behaviors will certainly emerge in the “new normal.”

Mobile 294

Mobile Online Conference Customer Experience 294

PYMNTS

JANUARY 27, 2021

The friction inherent in the basic operations of many healthcare services — from complex payment processing methods to inconsistent appointment management practices — became more salient against the backdrop of the pandemic. Patients have begun to see their entire healthcare experience through the eyes of a paying customer.

Payments 263

Payments Data Survey Report 263

South State Correspondent

MAY 25, 2022

It is no surprise that these banks not only have higher customer experience performance but have a higher return on equity numbers. A better customer experience means less churn, a longer account life, more repurchases, more cross-sell, lower operating cost, greater trust, and more forgiveness.

Customer Experience 195

Customer Experience Survey Examples Branding 195

PYMNTS

MARCH 11, 2020

We’ve seen consolidation within verticals, with software platforms coming together to create brands within, say, health and fitness, while maintaining the individual brand of the SaaS platform itself,” he told PYMNTS. Connor offered the example of a salon owner who may have 10 different stations.

Payments 132

Payments Software United States Branding 132

Perficient

FEBRUARY 17, 2023

In the first two blogs in this series, Getting Started On Embedded Finance and Embedded Finance: Bolstering Brand Experiences, we defined embedded finance and looked at the goals and strategies that firms should take at the outset of their modern embedded finance journey, as well as how and why firms should consider getting embedded banking.

San Francisco 275

San Francisco Cards Online Payments 275

PYMNTS

DECEMBER 27, 2016

These tools, offered through our Enova Decisions™ real-time predictive analytics service brand, help Enova’s consumer and small business brands make data-driven operations decisions, instantly and at scale, in order to meet customer expectations for instant answers and exceptional service.

Analytics 110

Analytics Innovation Payments eBook 110

Perficient

JULY 27, 2020

People – Do you have the dedicated employees to staff a B2C operation? Customer experiences will be lacking, your employees will struggle, and your technology won’t be able to support this new business venture. Can current employees act as resources, or do you need to look at hiring new ones?

Analytics 332

Analytics Technology Strategy Taxes 332

PYMNTS

APRIL 30, 2018

Brands and retailers face a dilemma then: How do companies reach consumers through their phones? As a result, Kolacz is rolling out technology for brands and retailers to connect with customers through messaging platforms such as Facebook Messenger, WeChat , Viber and WhatsApp. The Platform. The Road Ahead.

Retail 118

Retail Branding Customer Experience Knowledge Base 118

PYMNTS

SEPTEMBER 21, 2020

Mobile ordering is at the center of business operations for Blaze Pizza and many fast casual dining chains today. Companies are therefore investing in solutions and strategizing how to better distinguish between legitimate customers and fraudsters taking advantage of the higher volumes of digital activity. Pandemic-Driven Pivots.

Fraud 177

Fraud Mobile social media Customer Experience 177

PYMNTS

MAY 5, 2020

For example shipping specialist Optoro announced a strategic partnership this morning with Returnly , which focuses on digital return experiences and post-purchase payments. Essentially merchants are operating in South-east Asia on a number of channels — retail, marketplaces, DTC websites.

Florida 205

Florida Retail Tampa Customer Experience 205

South State Correspondent

OCTOBER 12, 2022

The Problem with Measuring Customer Service. Of course, some banks do define customer service and do measure it. If done right, it can not only be a proxy for the customer experience but can provide insight into where to improve. Which customer service activities increase loyalty, and which don’t?

Study 195

Study Examples Branding Survey 195

Bobsguide

DECEMBER 25, 2017

Chat, SMS, social media…there are so many channels these days for customer service. But is it really necessary for your brand to use them all? Not only do customers have their preferred channels, but they are also expecting you to deliver the best service possible on these channels at all times. In short, absolutely.

social media 111

social media Survey Branding Software 111

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. Many banks were looking to install more automation to lower operating costs. However, banks differed in how to get there.

Conference 195

Conference Retail Community Bank Technology 195

PYMNTS

SEPTEMBER 18, 2019

The idea, as explained in a new PYMNTS interview with Adam Levene, founder of a retail technology company called Hero , is to plug the physical store, so to speak, into the larger digital and mobile worlds where consumers are increasingly operating. One recent example? Transforming Retail. Forever 21 is mulling bankruptcy.

How To 176

How To New York City Retail Mobile 176

Insights on Business

FEBRUARY 13, 2019

Next is a digital bank, completely disassociated from the Bradesco brand. They use the Bradesco infrastructure, but they operate in parallel. Instead of departments like IT, they’ve created departments that correspond to a customer’s journey. For example, there are teams focusing on: Onboarding and Enchantment.

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

PYMNTS

DECEMBER 27, 2016

is currently using chatbots to enhance their customer experience interactions. This is indicative of the self-serve, mobile-enabled and conversational customer experiences that individuals want from banks,” said Horton at Synechron. Burberry was the first luxury retail brand to launch a chatbot experience.

Customer Experience 153

Customer Experience Branding Retail Strategy 153

Cisco

JANUARY 26, 2022

Incumbent financial institutions continue to build trust- based relationships through the expertise of their financial professionals while pursuing digitization to optimize customer experience and improve operational efficiency. Along this journey, institutions should focus on three guiding principles: Focus on Convenience.

Meeting 100

Meeting Customer Experience Study Tools 100

PYMNTS

SEPTEMBER 17, 2019

One of the latest examples of that comes from General Motors, which plans to add Google apps capability to its cars in 2021, according to a report. It is based on the operating system that runs on phones and tablets, but was modified to work with cars. That’s where the connected vehicle ecosystem is being built. Google Play.

Google 171

Google Retail Customer Experience System 171

Gonzobanker

FEBRUARY 23, 2022

However, if BaaS is ever going to enhance shareholder value, bankers need to ensure they have the strategic focus, operational savvy, and execution commitment to do it right. As an example, PNC closed shop on its BBVA Open after acquiring BBVA’s U.S. assets, citing high NIE. Bankers need to move quickly as the BaaS gold rush ensues.

Community Bank 130

Community Bank Strategy Risk Management Fintech 130

Insights on Business

FEBRUARY 27, 2019

The ingredients that will help execute the digital first mission include: Customer experience: Who are the digital-first customers and what do they expect? Customer experience. We need to consider the needs of all types of customers. These customers may be satisfied for the present.

Customer Experience 107

Customer Experience Mobile Millennials Examples 107

PYMNTS

MARCH 29, 2019

What works today – or, at least, what is supposed to work – are commerce and payments experiences. The thing is, someone, or some organization, has to give birth to those experiences and the ecosystems that support them. Take the Walmart example. Incubator Aims. Today, the U.S.

Retail 108

Retail Detroit Michigan Branding 108

Celent Banking

NOVEMBER 12, 2014

The promise of these new start-ups was a drastic improvement on customer experience, ditching traditionally stale financial services with improved digital offerings, social media integration, and a familiar/casual communication style. Indeed some of them have already begun offering digital services through a separate digital brand.

social media 232

social media Customer Experience Branding Mobile 232

PYMNTS

JUNE 12, 2019

One example in retail and payments is tech incubators — specifically, those run by specific companies and brands, a trend that shows signs of growing even more in the 2020s (which, let us remind you, are only a few months away). This QR code can lead to a more expensive transaction and a less seamless experience compared to NFC.”.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

AUGUST 20, 2019

20) that the Amazon returns program is a significant initiative and a “great example of our innovative spirit.” (As Gass also noted that the company expects the Amazon returns program to make a positive contribution to operating income in 2019. Curation and Rewards. The department store retailer reported net sales of $4.17

Branding 116

Branding Retail Strategy Conference 116

PYMNTS

AUGUST 7, 2020

While operating in a faraway location won’t deter an online shopper from making a purchase with a retailer selling across borders, a lackluster checkout and payments experience could. .” Nixing confusion around FX is an increasingly important component of that effort.

Policies 302

Policies Online Retail Payments 302

PYMNTS

DECEMBER 27, 2018

These are just some examples of how restaurant technology innovations powered convenient restaurant experiences this year: Online Ordering Expansions. Brands’ Pizza Hut unit announced that it would acquire online ordering software and service provider QuikOrder. And an even higher share of QSR customers — 83.6

Innovation 157

Innovation Branding Online Technology 157

PYMNTS

APRIL 1, 2020

Merchants pay payment processing fees and banks pay for permission to issue cards stamped with providers’ brands, but the network over which payments are ultimately sent lies with individual merchants. billion debit purchases that year, for example, and merchants paid $0.44 Issuers took in $16 billion worth of interchange fees on 37.9

Cards 141

Cards Payments Security Fraud 141

Perficient

SEPTEMBER 7, 2020

Patient-centric care is largely clinician-driven – how clinical and operational services can better serve patients. But here are two concrete examples relevant to healthcare marketers: Adherence to medical protocols – To heal from a health issue or to manage a chronic condition isn’t always about knowing the facts.

System 332

System Marketing Retail Branding 332

FICO

MAY 15, 2023

“With the pandemic, the world underwent rapid changes, and we realized that customers were seeking out digital experiences that were tailored to their needs and offered convenience,” said Steven Horbury, credit and affordability head of customer operations at AGL. “As

Payments 52

Payments Video Customer Experience social media 52

PYMNTS

APRIL 16, 2019

Among the latest dim figures about brick and mortar (or, if you prefer, the latest bright news for eCommerce operators)? As she wrote, anyone who wants to operate a physical store must convince consumers it’s worth their time to go there to shop – but that won’t be a slam-dunk for traditional retailers. Customer Experiences.

Retail 179

Retail Online Training Customer Experience 179

PYMNTS

JUNE 7, 2018

market, the need to focus on digital channels isn’t news; instead, they are beginning to realize that they must also differentiate themselves in terms of brick-and-mortar customer experiences, something IKEA has always done well. IKEA’s business model depends on customers being able to see room designs and dimensions in person.

Retail 122

Retail Customer Experience Branding Comparison 122

PYMNTS

MARCH 8, 2018

We continue to improve the customer experience with ongoing investments in loyalty programs, stores, direct-to-consumer and omnichannel capabilities,” Abercrombie & Fitch CEO Fran Horowitz said in an announcement. “A

Retail 100

Retail Marketing Strategies Customer Experience Groups 100

Perficient

JANUARY 7, 2021

I recently interviewed Gary Johnson, a delivery director at Perficient who has worked with various automotive brands. They had to change the way they operate with new social distancing guidelines. They also found that the customer experience is often just as good, if not better. No one knew what to make of it.

Marketing 309

Marketing Industry Mobile Massachusetts 309

Perficient

AUGUST 30, 2022

Agility not only offers institutions a path toward expedited change but a way to simplify complex operations. For example, if a two-week sprint is 80 hours of work, a team should plan for 60 hours of power work per engineer. because it would impact the user interface and user experience, and thus, the production process.

Meeting 294

Meeting Examples UX Case Study 294