Celent Banking

SEPTEMBER 30, 2015

Customer Stories. Experience Recovery. These are a handful of the topics discussed at this week’s Customer Experience for Financial Services (CXFS) Conference, organized by Worldwide Business Research in Charlotte, NC. This enables firms to mine and analyze the data to inform customer-centric innovation.

Customer Experience 100

Customer Experience social media Charlotte Conference 100

PYMNTS

MAY 16, 2019

Death, taxes and data breaches – those are perhaps the only sure things in life, and new evidence is emerging that hackers are finding increasing profit in targeting online retailers. The news comes amid yet another online retail cyberattack, this one targeting Japan’s Fast Retailing, the company that owns the Uniqlo retail chain.

Retail 218

Retail Online Cards Data 218

PYMNTS

NOVEMBER 24, 2020

Businesses and financial institutions (FIs) are constantly examining ways to make their customers’ accounts more secure, especially as more consumers go online to make purchases and transact during the ongoing COVID-19 pandemic. It also found that just 16 percent of U.S. About The Tracker.

Online 272

Online Report Customer Experience Analytics 272

Perficient

MAY 28, 2020

Oracle Utilities has long been a leader in industry applications for operations at power generation companies. Oracle’s suite of enterprise applications; ERP, SCM, EPM, and Data & Analytics all lead the industry to new fond levels of efficiency and innovation with special focus on the four desired areas of business outcome below; I.

Analytics 340

Analytics Customer Experience Risk Management Innovation 340

Perficient

AUGUST 9, 2022

The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Accessibility. . Education and advocacy.

Community 275

Community Customer Experience ATM Examples 275

PYMNTS

JANUARY 13, 2021

Experts predicted that up to $190 billion would be spent online this year, a 35.8 The prevalence of online commerce opens new doors for digital fraud, however, both from career fraudsters and opportunistic customers. Phishing scams were on the rise all year, while a survey of online shoppers found that 40.3

Fraud 189

Fraud Analytics Data Retail 189

Perficient

OCTOBER 20, 2020

Working within outdated, limited supply chain models can cause suboptimal inventory management due to a lack of data correlation and system integrations between suppliers, carriers, and consumers. With the increase of online shopping due to COVID-19, the need to fulfill against extreme demand becomes more important than ever.

System 324

System How To Customer Experience Meeting 324

PYMNTS

JANUARY 16, 2019

Bebe, eCommerce, online store, loyalty program, clubbebe, website, online shopping, women’s fashion, women’s clothing, retail, news. The retailer bebe has launched a new online store and an enhanced customer loyalty program, partnering with Branded Online on both projects.

Online 113

Online Branding Retail Customer Experience 113

PYMNTS

JULY 25, 2017

Within the retail industry specifically, artificial intelligence (AI) is moving the ball for a lot of merchants looking to not only streamline their business operations but provide a more personalized experience for consumers. In 2016, online financial fraud hit 15.4

Fraud 196

Fraud Online Retail Maine 196

PYMNTS

DECEMBER 12, 2019

It’s been said that the holy grail of commerce is data. Even that holy grail has a holy grail — where data is accessible and usable in real time. Payments are becoming increasingly invisible, embedded in the consumer experience offered by merchants. On another level, they can serve merchant partners’ needs. The Tipping Point.

Data 149

Data Payments Software Course 149

PYMNTS

JANUARY 22, 2021

One PYMNTS survey revealed up to 84 percent of consumers are choosing businesses that customize their engagement efforts to their needs. Andrew Cuomo launched the second phase of a digital initiative in which the state partnered with commission-free online ordering system Ritual to offer its platform, Ritual One, for free through April.

Data 144

Data Customer Experience United States Policies 144

PYMNTS

JANUARY 27, 2021

The friction inherent in the basic operations of many healthcare services — from complex payment processing methods to inconsistent appointment management practices — became more salient against the backdrop of the pandemic.

Payments 263

Payments Data Survey Report 263

PYMNTS

JANUARY 15, 2021

The January 2021 Digital Consumer Onboarding Tracker® done in collaboration with Melissa informs on issues of the moment around how location data is making financial transactions safer and more accurate. Faulty data, on the other hand, can result in botched deliveries, inefficient operations and poor communication with customers.”.

Data 139

Data Los Angeles Study Fraud 139

Perficient

FEBRUARY 27, 2023

This change will force impacted stakeholders to reconsider their services, products, and operational procedures, thus generating new opportunities for automation. Because real-time payments run on the ISO 20022 data standard, a revision or remapping of existing automation schemes to accommodate the new data standard may be required.

North Carolina 275

North Carolina Charlotte Payments US 275

PYMNTS

JANUARY 20, 2020

To get a better sense of what happened during the recent holiday commerce season, Karen Webster of PYMNTS recently caught up with Glenn Fodor, senior vice president of data and analytics at Fiserv ( First Data ). Data from Fiserv supports that point: Brick-and-mortar retail growth during the 2019 holiday season stood at 1.4

Data 147

Data Retail Mobile Iowa 147

Perficient

APRIL 4, 2022

1) Know Me – Data & Analytics Relevant to the Customer. 3) Tell Me – Authentic, Relevant Brand Messages and Experiences. By integrating driver data, app usage will increase, and the carriers have even more opportunity to promote personalized recommendations through this expanded traffic.

Mobile 294

Mobile Survey User Experience Analytics 294

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Online Resale. Sales of counterfeit goods through online marketplaces are expected to hit $1.8 billion per year to fake online sales.

Online 101

Online Fraud Branding social media 101

Accenture

JUNE 17, 2019

Guest bloggers Ben Lopez and Charlie Arthy continue their series on achieving simplified, future-ready bank operations. . To optimize and simplify their operations for agility to capture opportunities driven by market change. Banks can then respond to market changes with greater speed, efficiency, scale and confidence.

Customer Experience 153

Customer Experience Operations System Software 153

PYMNTS

FEBRUARY 26, 2020

Its client roster includes MGM Resorts, Caesars Resorts, and Hard Rock Hotel and Casino; the Oregon and Pennsylvania state lotteries; Churchill Downs; Golden Nugget online; and DraftKings, FanDuel, William Hill, and Rush Street sports, among others. Going cashless also aids cost-cutting by way of more efficient operations.

Oregon 232

Oregon Pennsylvania Innovation Operations 232

South State Correspondent

JANUARY 23, 2023

ChatGPT is a powerful language model that can understand a variety of languages, including emojis, that can assist banks with increasing the productivity of bankers, improving their customer experience, automating repetitive tasks, and providing personalized financial advice to customers. How Good Is It?

Tools 370

Tools Examples Analysis Data 370

PYMNTS

SEPTEMBER 17, 2018

For airlines and hotels, catering to customers from around the world means dealing with a long list of complications, including accepting payments in a host of local currencies, complying with national and international regulations, and finding ways to afford or offset the high price of processing fees. The Future Of Travel Payments.

Data 122

Data Analytics Security Payments 122

PYMNTS

JANUARY 22, 2020

Marshalling The Data . If one looks back at the recent history of GDPR , McLain said, in the early days, there was a knee-jerk reaction to try to tie down data, and keep it in-house as a protective measure. The friction in the consumer experience, McLain said, is a relevant — but often overstated — concern in the process.

Data 141

Data Guidelines Regulation Compliance 141

PYMNTS

OCTOBER 10, 2018

If data is the new oil, then it could be said that retailers are sitting on data gushers. After all, they have terabytes of data flowing across their various retail channels — and then use the insights that come from it to build better consumer experiences. It sounds elegant and obvious.

Retail 109

Retail Data Branding Customer Experience 109

PYMNTS

MARCH 16, 2017

She said, “Our Facebook Messenger virtual agent experience is faster than any website or mobile app and easier to use than any online form. Our vision is to continue to enhance the artificial intelligence and data integrations behind our virtual agent and train the algorithms to pass the insurance licensing exam.”.

Operations 107

Operations social media Comparison Industry 107

PYMNTS

MAY 14, 2020

The pandemic required full-on digitization for many businesses to keep revenue flowing, but simply setting up shop online is no longer enough to keep customers happy. Indeed, according to Laura Miller , president of JPMorgan Merchant Services , customer loyalty is now more important than ever.

Payments 169

Payments Branding Customer Experience Strategy 169

FICO

SEPTEMBER 29, 2022

Delivering Trust for Risk-Aware Telcos - Using Data and Analytics. Pre-screened, right-sized offers and the efficient use of ‘just-in-time’ data are helping telcos win, retain and safeguard more customers – regardless of age or credit profile. Pre-Emptive Risk-Aware Product Offers Informed By The Most Accurate Data Sets.

Analytics 52

Analytics Data Risk Management Customer Experience 52

PYMNTS

SEPTEMBER 24, 2020

In an interview with Karen Webster, John Rainey , chief financial officer and executive vice president of global customer operations at PayPal , noted that CFOs (including himself) have learned to pivot, too, with ground-level, tech-driven insights that move well beyond simply tracking money flows.

Analytics 293

Analytics Examples Trends Operations 293

PYMNTS

MAY 30, 2018

The industry is booming, and consumers who shop for beauty products have no shortage of brand options in stores and online. In a recent interview, Lord explained how NARS is working to carve out its niche by investing in data and personalization tools for both online and offline customers. Beauty Buyers Go Digital.

Data 110

Data Branding social media Online 110

PYMNTS

MARCH 20, 2020

Bad actors are tapping into personally identifiable information (PII) gathered from previous hacks to orchestrate their increasingly sophisticated efforts, including data purchased from the dark web to hide their tracks or pieces cobbled together from several victims to create difficult-to-detect synthetic identities.

Industry 225

Industry Fraud social media Security 225

PYMNTS

APRIL 28, 2020

The ongoing coronavirus pandemic is disrupting financial services, as consumers pull back on spending, raise cash to deal with emergencies and take to ordering, well, everything online. Corporate clients may look for new ways to gird against the financial shocks tied to supply chain disruption.

Digital Banking 248

Digital Banking Online Fraud Customer Experience 248

PYMNTS

JULY 1, 2020

Or that, on average, 15 percent of an FI’s annual operating costs go toward maintaining core banking systems that are outmoded? That’s increasingly true as the pandemic exposes weaknesses in core banking systems, particularly an inability to parse decisioning data for greater customer-centricity. “AI It’s true, but not for long.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

MAY 5, 2020

percent of consumers shop for retail goods online more often than they did on March 6, the first day of our study, and that continues to climb — up 10.5 Essentially merchants are operating in South-east Asia on a number of channels — retail, marketplaces, DTC websites. percent from 35.5 percent in just the last two weeks.

Florida 205

Florida Retail Tampa Customer Experience 205

PYMNTS

JULY 18, 2016

Big Data can present big rewards or big headaches for retailers. A recent whitepaper by Synchrony Financial titled “Taming Big Data” found that efficient, targeted data collection can result in customized experience, which, in turn, leads to a better return on investment. What to do with all of this data?

Data 100

Data Big Data Analytics social media 100

PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

MAY 4, 2020

The inaugural edition of the Payments Powering the Platform Economy Report , a collaboration of PYMNTS and Payoneer , offers an in-depth examination of how tailoring payments to geographic markets helps online sellers connect customers with goods during periods of upheaval, or in the regular course of business.

Payments 130

Payments Customer Experience Regional Online 130

PYMNTS

MARCH 26, 2020

If a retailer has been focused on an excellent customer experience, that should drive messaging to all three groups. Also think through the details about how you will operate as a digital enterprise. Dive into new data, he says. You also want to extend clarity regarding closings and when you expect to be open.

Branding 145

Branding Retail social media Customer Experience 145

PYMNTS

SEPTEMBER 22, 2020

QSRs that offer mobile order-ahead options as well as convenient online ordering methods are expanding their sales significantly through these digital channels during the pandemic. It also analyzes how focusing on the customer experience can help prevent such fraud in the first place. That total is predicted to decline to 44.1

Fraud 255

Fraud Mobile Tools Study 255