FICO

JULY 11, 2018

42 percent of consumers in Australia and 40 percent of consumers in New Zealand indicated they would like to apply for their next automotive loan online. These were the surprising results of our first global survey on consumers’ automotive finance experience. Read the full Australian media release.

Online 45

Online Survey Comparison Lending 45

PYMNTS

NOVEMBER 16, 2020

Taylor said he doesn’t want to read too much into the name, but if a comparison was forced, it would be along the lines of detail. If brands want to get online, and you want to have something that looks bespoke, that’s typically going to mean paying a developer or paying an agency quite a bit of money.

Retail 226

Retail Regional Branding Tools 226

PYMNTS

JUNE 7, 2018

The goal for all retailers is, of course, to deliver an excellent experience, both online and in stores, and to find ways for those disparate experiences to mesh seamlessly with one another. That is, with its labyrinth of a showroom floor and its iconic Swedish meatballs, IKEA has always delivered a unique customer experience.

Retail 122

Retail Customer Experience Branding Comparison 122

PYMNTS

JANUARY 15, 2019

When customers shop online, the retailer can know all kinds of things about them, like what they have bought before, how often they visit, what items they’ve perused during their most recent journey and what items they keep coming back to look at. Mystore-E recently secured $2.2

Retail 124

Retail Ohio Tools Data 124

PYMNTS

MARCH 18, 2020

In that context, Julia Li, director at Baidu Research Institute USA , told Karen Webster, the part for artificial intelligence (AI) to play is obvious: Make the customer experience much smoother and easier than before by stitching all of those discrete actions into something that is a smoother, “one-click” journey.

Training 249

Training Technology Innovation Comparison 249

PYMNTS

NOVEMBER 22, 2019

Raghu Mahadevan, 7-Eleven’s vice president of the digital customer experience, said in an announcement earlier this month, “7Voice takes 7NOW ordering from screen to voice, enabling customers to order in whatever way they prefer that is most convenient to them.”.

Retail 139

Retail Strategy United States Comparison 139

Cisco

DECEMBER 7, 2020

Many financial institutions are recognizing the opportunity to accelerate cross-channel strategies that further enhance digital channels, provide more convenience and flexibility, and improve the overall customer experience. And make no mistake, these goals include improving customer experience in retail branches as well.

Meeting 82

Meeting Video Customer Experience Innovation 82

PYMNTS

JANUARY 26, 2018

Finding a pair that fits her waist comfortably without needing to be hemmed six inches is a nearly impossible task even in a store, where she can try on pair after pair — let alone online, where she essentially has to guess whether the jeans will fit, and then go through the rigmarole of returning them if they don’t. Fashion Tech.

Data 116

Data Las Vegas Branding Online 116

PYMNTS

JANUARY 22, 2020

For instance, 24 percent of Gen Z, 41 percent of millennials and 22 percent of Generation X consumers practice the often-maddening craft (at least from some merchant points of view) of buying online from a different store. Trust Issues.

Retail 137

Retail Millennials New York City social media 137

PYMNTS

NOVEMBER 27, 2018

The next-highest category, consumer-to-business (C2B) cross-border payments, paled in comparison at just $54 billion. Combined with the growing sophistication of online trade, supply chain finance platforms and logistics technologies, large corporate cross-border payments are playing an increasingly prominent role in business operations.

Payments 123

Payments Innovation Comparison Meeting 123

FICO

MARCH 13, 2019

US consumers showed an increasing appetite for online financing—an 8% YoY increase. consumers acquired their most recent auto loan online, compared to only 5% in 2018, representing an 8% YoY increase for online financing. Close any customer experience gaps. 13% of U.S. Keep doing what’s working.

Survey 73

Survey US eBook Online 73

Abrigo

MAY 20, 2015

A recent American Banker article, “ Beyond Apple Watch: Banks Explore Apps for Other 'Things' ,” provided some additional insight to the ways in which banks, credit unions and their vendors are preparing for the day when everything is “smart” and connected online.

Apple 150

Apple Comparison Mobile Innovation 150

NCR

APRIL 20, 2017

By comparison, credit unions had a satisfaction score of 78 percent while large banks scored 61 percent. Online lenders, however, performed poorly, with just 46 percent of respondents saying they were satisfied. It found that small banks offer the most satisfaction, with four-fifths of SMEs (80 percent) viewing these favorably.

Fintech 45

Fintech Comparison New York Online 45

PYMNTS

NOVEMBER 13, 2017

If consumers know what they’re shopping for, why would they get in a car and drive to a store when they could achieve the same objective with much less effort by ordering it online? Shopping online saves consumers time and money, especially if they’re getting free shipping with Amazon Prime or simply by meeting a minimum purchase amount.

Retail 102

Retail New York Branding Online 102

Abrigo

OCTOBER 22, 2019

In recent years, cybercriminals implanted malicious skimming code directly on e-commerce shops and online content management and payment platforms as a way of stealing payment card data at scale. The following is a comparison of several dominant cybercriminals targeting e-commerce merchants: Buyer. The New Frontier on the Dark Web.

Fraud 150

Fraud Cards Data Payments 150

PYMNTS

MARCH 16, 2017

million round of funding led by MassMutual Ventures, it hopes to revolutionize the insurance shopping experience with the addition of AI capabilities. car insurance comparison tool that’s now being made available via Facebook Messenger. Through its $4.6 First up on the company’s growth plan is its U.S.

Operations 107

Operations social media Comparison Industry 107

PYMNTS

AUGUST 16, 2016

million online app reviews from the App Store and Google Play to find out exactly, in customer’s own words, what it takes to “win” with a mobile retail app. Done right, mobile apps enhance customer journeys,” according to ARC’s study. Take, for example, online eCommerce pioneers, like Groupon or LivingSocial. “No

Retail 100

Retail Study Mobile Comparison 100

PYMNTS

JUNE 6, 2017

Restaurants seem antiquated by comparison — but all that’s about to change,” says Rajat Suri, CEO of California-based E La Carte, whose cutting-edge tablets will hit U.K. The fancy drink scanner is an app set to roll out at the City Social bar and restaurant in London. “In restaurants and pubs soon.

System 132

System Technology Comparison California 132

FICO

NOVEMBER 28, 2017

It wasn’t until I saw the final animation for ‘PSD2 and Jenny’s Washing Machine’ that it really dawned on me how exposed payment service providers will be to accusations of poor customer experience, once Payment Initiation Service Providers (PISPs) are up and running.

Analysis 55

Analysis Fraud Comparison Security 55

FICO

SEPTEMBER 3, 2020

We have served lenders in all industries, enhancing decisions with flexible strategies and rules, improving analytic sophistication, maximizing profitability, and delivering relevant, engaging customer experiences. Lenders and service providers must intelligently balance growth, risk, and compliance.

Analytics 52

Analytics Lending Resources Groups 52

PYMNTS

MAY 22, 2017

But that “nameless Seattle-based coffee shop” he goes to every morning makes it easy to make and pay for his order online and then pick up said order as he is driving by — all seamless, all friction free. Giving Customers What They Want. And, bonus, he even tacks on an order of banana bread if he feels so moved. No fuss, no muss.

Online 111

Online Mobile Security Retail 111

PYMNTS

OCTOBER 16, 2018

The Customer Experience. At the same time, the app differs from other online retailers in that it doesn’t have unlimited space to list products. By comparison, his service carefully chooses its selection, as it sells only one item per day.

Branding 169

Branding Online Las Vegas Los Angeles 169

NCR

NOVEMBER 8, 2017

These banks, without the overhead of physical branches and sometimes even without a traditional contact center where customers can speak directly to a human advisor, take advantage of ubiquitous digital technology and the fact people are now more comfortable managing most, if not all, aspects of their life online.

Study 72

Study Survey Comparison US 72

PYMNTS

DECEMBER 13, 2019

The clock is ticking — holiday shipping deadlines are approaching and the last of the holiday shopping procrastinators are either rushing to order online or resigning themselves to a last-minute trip to a crowded mall or shopping center to tough it out in line with all the other procrastinators. billion a year. billion and FedEx 3 billion. “We

New York City 131

New York City New York Retail US 131

NCR

APRIL 4, 2016

Instead the mortgage provider can use an API to access all the relevant data from the customer’s bank account directly. OBWG co-chair and Barclays head of client and customer experience Matt Hammerstein, says: “Banking as a service has long sat at the heart of our economy.

Examples 40

Examples Cards Data Comparison 40

PYMNTS

DECEMBER 2, 2016

By most metrics Black Friday – Cyber Monday was a sizzle for commerce, consumers spent more during the holiday weekend than they did last year, mobile made a strong showing (for digital purchases anyway) and online shopping continued to cement its status as the wave of the future. And also there’s a lot of price-matching going on.”.

Retail 100

Retail Taxes Data social media 100

FICO

JANUARY 8, 2021

Transforming the Customer Experience: Telecommunications. Telecommunication providers have access to massive amounts of customer data, which can be leveraged by analytics to drive smarter, more personal customer decisions and offers,” noted Tim VanTassel. Here are our top 5 posts from 2020. #1.

Analytics 52

Analytics Analysis Lending Management 52

Fintech Labs Insights

MARCH 13, 2017

.” Codó continued, “We focus on three main market needs: user experience, fraud prevention and how to connect digital identity to physical identity.” Over 20 million online ID validations every year. ” Company facts. 30 employees. Turnover increase of 20% every year. Blog with 5,000 readers per month.

User Experience 18

User Experience Fraud Maine Mobile 18

CB Insights

JULY 16, 2017

Allianz-backed Simplesurance , which offers point-of-sale insurance policies via online retailers’ websites, partnered with Munich Re Digital Partners in October 2016 to jointly develop new insurance products. Aviva has targeted four areas for investment: IoT, data & analytics, customer experiences and distribution.

Strategy 28

Strategy Marketing Analytics Innovation 28

CB Insights

JANUARY 24, 2018

Alibaba, meanwhile, has publicly announced a strategy to combine online and offline commerce, dubbed “new retail.” Both companies have a tremendous data advantage as they seek to understand and influence consumer behavior in-store and online. ” — Daniel Zhang, CEO, Alibaba Group.

Retail 65

Retail Online US Technology 65

PYMNTS

OCTOBER 22, 2020

It charged out of the gate to disrupt giant Blockbuster Video’s dominance of rentals by using tech and customer experience: online ordering, shipping DVDs by mail and no late fees. By comparison, The New York Times reported that Netflix had 182.8 There was also their “suggestion” algorithm — a glimpse of the future.

Video 176

Video Apple Comparison New York 176

CB Insights

DECEMBER 5, 2017

In addition, Allianz-backed Simplesurance , which offers point-of-sale insurance policies via online retailers’ websites, partnered with Munich Re Digital Partners in October 2016 to jointly develop new insurance products. Aviva has targeted four areas for investment: IoT, data & analytics, customer experiences and distribution.

Strategy 28

Strategy Marketing Analytics Innovation 28

FICO

JANUARY 11, 2021

But, taken too far, having too many controls makes for a frustrating experience that can drive customers away. How can banks deliver unified experiences across multiple channels, with the right amount of friction, to navigate the fine line between fraud reduction and customer experience?

Fraud 52

Fraud Customer Experience Survey Mobile 52

CB Insights

JULY 24, 2018

Since 2012, retail space occupied by brands that started online has grown by 1,000% in the top 300 malls in America. But other companies are starting from scratch, building a new business model that relies on maintaining a superior customer experience online and transferring it to physical retail.

Retail 49

Retail Online Branding New York 49

PYMNTS

MARCH 5, 2018

Banana Republic , by comparison, was up 1 percent year over year, while growth at its namesake Gap brand remained flat. Nearly all categories comped positively this last year, and, importantly, both stores and online saw strong top-line and bottom-line growth. During its earnings report last Thursday (March 1), Gap Inc. Stores Matter”.

Branding 123

Branding Course Comparison Strategy 123

PYMNTS

OCTOBER 12, 2016

An interesting factoid to keep in mind: If for no other reason, it flies in the face of the most common advice on building customer loyalty. These smaller locations — 20,000 square feet — allow customers to collect online orders and carry a limited range of products for immediate purchase.

Retail 100

Retail Customer Experience US Comparison 100

PYMNTS

JANUARY 25, 2018

23), Breslow told PYMNTS why he refused to listen to this well-meaning (and well-founded) advice, despite seeing the sense in it, and why he’s confident enough to follow up Bolt’s audacious vision with an equally audacious claim: That Bolt is capable of leveling the playing field for online merchants competing with Amazon.

Payments 122

Payments Fraud Tools Data 122