Perficient

NOVEMBER 19, 2020

If it’s more than 10 minutes for an online/website process or more than five minutes for a mobile process, the abandonment rate impacts account openings as much as 40%. How many clicks does it take to open an online account? What information is easily obtainable via social media, making it less useful for KYC and security purposes?

social media 309

social media Customer Experience Knowledge Base Mobile 309

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Online Resale. Sales of counterfeit goods through online marketplaces are expected to hit $1.8 billion per year to fake online sales.

Online 101

Online Fraud Branding social media 101

PYMNTS

MARCH 16, 2017

Now while Facebook initially launched its Messenger chat service in 2011, it wasn’t a major hit right away and the social media giant continued to refine its offering. million round of funding led by MassMutual Ventures, it hopes to revolutionize the insurance shopping experience with the addition of AI capabilities.

Operations 107

Operations social media Comparison Industry 107

PYMNTS

JANUARY 22, 2020

For instance, 24 percent of Gen Z, 41 percent of millennials and 22 percent of Generation X consumers practice the often-maddening craft (at least from some merchant points of view) of buying online from a different store. Trust Issues.

Retail 137

Retail Millennials New York City social media 137

PYMNTS

DECEMBER 2, 2016

She took to social media this past week to state that the continued use (and pursuit) by Wells to deal with its legal issues in arbitration renders the stated goals of making things right with customers basically a moot point. Elizabeth Warren. The competitive environment has become a lot more promotional.

Retail 100

Retail Taxes Data social media 100

FICO

JANUARY 8, 2021

Transforming the Customer Experience: Telecommunications. Telecommunication providers have access to massive amounts of customer data, which can be leveraged by analytics to drive smarter, more personal customer decisions and offers,” noted Tim VanTassel. Here are our top 5 posts from 2020. #1.

Analytics 52

Analytics Analysis Lending Management 52

PYMNTS

DECEMBER 14, 2018

Amazon — with product reviews, comparison charts, ratings and a guarantee that if it doesn’t work out, the return will be taken without question — takes most of the onerous friction out of the decision-making part of the shopping journey. The Commerce Journey In Context.

social media 132

social media Retail Data Comparison 132