PYMNTS

DECEMBER 22, 2020

It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. The past year has proved to be challenging and at times perilous for QSRs as they work to take all facets of their operations digital.

Customer Experience 162

Customer Experience Tools New York Strategy 162

PYMNTS

MAY 16, 2019

Death, taxes and data breaches – those are perhaps the only sure things in life, and new evidence is emerging that hackers are finding increasing profit in targeting online retailers. The news comes amid yet another online retail cyberattack, this one targeting Japan’s Fast Retailing, the company that owns the Uniqlo retail chain.

Retail 218

Retail Online Cards Data 218

PYMNTS

FEBRUARY 6, 2020

Canadian global point-of-sale (POS) and eCommerce firm Lightspeed is teaming up with Silicon Valley payments platform Stripe to advance in-store and online payments for retailers and restaurants in the U.S. and Canada, the companies announced on Thursday (Feb. Last month , Lightspeed announced the launch of Lightspeed Payments for U.S.

Retail 184

Retail Payments Online Customer Experience 184

PYMNTS

JULY 19, 2019

Iconic brick-and-mortar retailers are sometimes reinvented, and return to the world of retail with smaller-format concepts. Tru Kids has entered into a joint venture with the software-powered experiential retailer b8ta to offer a new store experience with curated toys in “highly immersive, smaller-format spaces.”.

Retail 150

Retail US New York United States 150

PYMNTS

JULY 24, 2020

When Indochino launched in 2007, the company wasn’t out to create a new template for the entire retail sector, just a better product with better prices and a better buying experience. The pandemic pushed Indochino to add virtual shopping guides to its online channel, something the chain’s data revealed customers really wanted.

Retail 225

Retail Training Customer Experience System 225

FICO

SEPTEMBER 28, 2020

I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry. Jason has been with Citizens for three years, leading the Fraud Detection and Claims Operations teams since 2016.

Customer Experience 59

Customer Experience Fraud Strategy Compliance 59

Perficient

SEPTEMBER 29, 2022

Embedded finance is the “embedding” of payment or banking software into non-financial services companies’ operations. Uber is one of the most prominent examples of a company reaping the benefits of the convenience posed through embedded finance experiences. Use Cases . The Technology Behind Embedded Finance .

Customer Experience 294

Customer Experience Software Cards Data 294

PYMNTS

OCTOBER 18, 2019

WHSmith has revealed it will acquire Marshall Retail Group (MRG) in an effort to boost its presence in U.S. company will buy Las Vegas-based MRG from Brentwood Associates for $400 million. Founded in 1792, WHSmith has operations in over 100 airports across 30 countries outside the U.K. airports, according to Financial Times.

Groups 101

Groups Retail Las Vegas United States 101

PYMNTS

DECEMBER 11, 2019

Kroger and Walgreens are expanding their partnership to create a new group purchasing organization (GPO) called the Retail Procurement Alliance, which will pool resources to cut costs and advance innovation, the companies said in a press release on Wednesday (Dec. and reinvent critical components of our sourcing practices.”

Resources 132

Resources Retail Kentucky Tennessee 132

PYMNTS

APRIL 27, 2020

But after that initial download, retailers and purchase aggregators pretty much let users run the course of their screens, never thinking that advanced applications would someday become important. Some companies have been trying to bring retailers into the new world of “necessary” location-based app technology for mobile retailing.

Retail 160

Retail Mobile Examples Technology 160

PYMNTS

JUNE 22, 2016

But what if the way companies are going about big data and analytics is wrong? With so much data available, is your organization harnessing it in the most efficient way in order to truly reap all the benefits of big data including driving innovation and improving the customer experience?

Customer Experience 104

Customer Experience Chicago Analytics Big Data 104

PYMNTS

DECEMBER 11, 2019

The nearly universal need for medication and other remedies is driving retail innovation via the pharmacy sector — and that includes the area of customer experience. One of the keys of the commerce game these days is providing a deeper customer experience, and that holds true when it comes to healthcare retail.

Retail 132

Retail Innovation Houston Customer Experience 132

PYMNTS

JULY 28, 2017

Over the last few years, chatbots have taken the retail space by storm, helping to automate several key aspects of customer service. As such, it’s important to explore whether or not integrating chatbots into companies is having a positive or negative effect on its operations. Are they helping or hindering?

Retail 179

Retail Case Study Customer Experience Technology 179

PYMNTS

APRIL 30, 2019

According to Will Byrne, CEO of Worldnet Payments , the kiosks and smart shelves that are gaining traction across any number of commerce and retail settings may even shift the employment picture a bit. The Changing Retail Footprint. As unattended retail notches an increasing footprint, said Byrne, other use cases will also emerge.

Retail 138

Retail Data Operations Payments 138

Perficient

OCTOBER 20, 2020

While this may seem like an ideal solution, there are automated supply chain methods companies can implement that benefit both businesses and consumers. When companies fail to manage inventory properly, delivery times can be extended which can jeopardize customer relationships.

System 324

System How To Customer Experience Meeting 324

PYMNTS

JUNE 12, 2019

One example in retail and payments is tech incubators — specifically, those run by specific companies and brands, a trend that shows signs of growing even more in the 2020s (which, let us remind you, are only a few months away). This QR code can lead to a more expensive transaction and a less seamless experience compared to NFC.”.

Innovation 192

Innovation Retail Metro Case Study 192

Perficient

FEBRUARY 24, 2021

In a world where retail has changed and consumers remain at home, how do brands reimagine the task of getting products to customers? Always choosing to go against the grain, Jon Bostock has consistently succeeded at the toughest challenges presented by companies both large and small. In Episode 4 of the What If?

Branding 441

Branding Case Study Digital Strategies Strategy 441

PYMNTS

SEPTEMBER 24, 2019

Brick-and-mortar retail can get a bad rap these days, as its considered old-fashioned and on the decline. But recent developments show that innovation in commerce does indeed happen in this area of retail. That’s why [the] brick-and-mortar retailer isn’t going anywhere. You cannot replace that experience (online).”

Retail 125

Retail Innovation Technology Mobile 125

PYMNTS

JULY 11, 2019

Innovation takes many flavors and paths, and that’s especially true when it comes to merchants who sell retail products and companies that sell retail services. And payments plays a big role in all those efforts — even though many companies don’t yet to seem to realize how to get the most from transactions.

Innovation 147

Innovation Retail System Course 147

Perficient

FEBRUARY 2, 2023

Security/Biometric Payments With the widespread popularity of digital payments continuing to grow, security remains at the forefront of concern for payment companies and their vendor partners. For example, many companies have reaped the benefits of using Instagram’s shopping capabilities. million this year and 94.4 million in 2024.

Industry 471

Industry Trends social media Payments 471

FICO

JUNE 2, 2020

As a fraud professional, I am passionate about fighting financial crime — yet, at the same time, I tout the importance of balancing security with the customer experience. The frustrating treatment I received illustrates some lessons for a more positive customer experience. Lesson 1: Believe Your Customer.

Customer Experience 52

Customer Experience Fraud Handbook Management 52

Bobsguide

AUGUST 7, 2022

London, UK – August 3, 2022 – Finastra announced today that The Co-operative Bank has selected Finastra Kondor in the cloud, available via Microsoft Azure, to upgrade its treasury infrastructure and automate manual reporting and processes.

Operations 68

Operations Strategy Innovation Policies 68

PYMNTS

SEPTEMBER 17, 2019

The future of retail is playing out in multiple places, not the least of which is the open road. It is based on the operating system that runs on phones and tablets, but was modified to work with cars. That’s where the connected vehicle ecosystem is being built.

Google 171

Google Retail Customer Experience System 171

PYMNTS

JULY 11, 2018

He also worked with two QVC vendors to aid in ripping off the company. CNBC said The Steinberg Group , which operates under the name dOMAIN, and a production management company in New York City agreed to submit altered invoices and bills to hide the scam. The fraud happened from 2008 until he was fired in 2013, noted the report.

Company 102

Company New York City Fraud Retail 102

PYMNTS

NOVEMBER 9, 2018

The ascent of eCommerce and the digital tools that support it have made it easier — in both theory and practice — for retailers to not only see how consumers browse and what they buy (to analyze the entire path to purchase), but to get to know them in the same ways as those old-time general store operators who served small towns.

Innovation 174

Innovation Retail Maine Security 174

NCR

MAY 4, 2018

For every financial services provider operating today, digital technologies and channels are a key part of the mission to deliver the highest possible standard of customer experience. The post End-to-end digitization – the key to outstanding customer experience? ” Overcoming the obstacles.

Customer Experience 74

Customer Experience Digital Strategies Leadership Technology 74

PYMNTS

APRIL 30, 2018

Consumers may have only two to three shopping apps on their phones – even though there is a whole universe of eCommerce companies with mobile apps. Brands and retailers face a dilemma then: How do companies reach consumers through their phones? They may also want to know the location of the brand or retailer’s nearest store.

Retail 118

Retail Branding Customer Experience Knowledge Base 118

PYMNTS

OCTOBER 5, 2020

“The pandemic seems to have had a strong positive impact on participation in the entire sport of running,” Fleet Feet’s Director of Retail Experience Matt Werder told PYMNTS. Even now that its stores are open, the retailer has discovered that its eCommerce, curbside pickup and virtual fitting services remain popular with customers.

Technology 131

Technology Retail North Carolina National 131

PYMNTS

MARCH 29, 2019

You’ve probably gotten the memo already, but in case you missed the message, here you go: Mere retail is boring. Mere retail is not enough. What works today – or, at least, what is supposed to work – are commerce and payments experiences. Incubator Aims. Take the Walmart example.

Retail 108

Retail Detroit Michigan Branding 108

PYMNTS

AUGUST 12, 2019

Subscription commerce is attractive to entertainment platforms as well as retail businesses because it locks in revenue streams, and customer data can help with planning and forecasting. The downsides are that the subscription model is subject to customer churn and high acquisition costs.

Retail 118

Retail Video Security Software 118

PYMNTS

NOVEMBER 22, 2019

Retailers are tapping into voice technology to help consumers order their favorite products such as restaurant takeout as they expand their artificial intelligence (AI) strategies. According to the company, the process is as easy as asking, “Alexa, tell Chipotle to reorder my favorite for delivery.” In Other Brick-and-Mortar News.

Retail 139

Retail Strategy United States Comparison 139

PYMNTS

DECEMBER 11, 2018

Retailers are doubling down on toys amid a gap in the market left by the bankruptcy of Toys R Us. toy retailer Hamleys , for instance, is eyeing a potential New York City location for a flagship store. The atmosphere comes as brick-and-mortar retailers have to differentiate themselves from their eCommerce counterparts.

Retail 166

Retail US New York City Los Angeles 166

PYMNTS

NOVEMBER 20, 2019

Providing a top consumer experience is becoming more important and is a rising trend in retail, and that will almost certainly increase in the 2020s. Physical Retail Efforts. Even as eCommerce keeps growing, physical retail is evolving to better reflect consumers’ desire for deeper experiences. That’s not all.

Retail 109

Retail New York City Minneapolis Branding 109

PYMNTS

DECEMBER 18, 2019

You can count on at least one thing for retail in 2020: Things will get much more personal. There, Dynamic Yield , the artificial intelligence (AI)-powered personalization platform operator, is being absorbed by fast-food chain McDonald’s. Many retailers are relying on AI to enhance personalization. Sonic Move. That’s not all.

Retail 131

Retail Tools User Experience Technology 131

PYMNTS

DECEMBER 26, 2019

This year, apps aimed to make it easier and more convenient for consumers to order their favorite foods and sundries, with restaurants and other retailers tapping into delivery. To help bring these options to more consumers, retailers and technology companies decided to join forces. and Chicago.

Retail 134

Retail New York City Los Angeles New York 134

PYMNTS

MARCH 11, 2020

Wall Street is a tough master, especially for eCommerce companies. billion, on an 82 percent increase in retail sales. That is the most organic growth of any automotive retailer ever in the U.S. Just ask Carvana, the leading online automotive seller and a major force in changing the way people buy cars.

Company 130

Company Miami San Antonio Oklahoma City 130

PYMNTS

OCTOBER 20, 2020

Fabric, a new headless commerce platform startup for retailers, came out of the gate with a head of steam on Tuesday (Aug. The product is a cloud-native platform that enables retailers to deliver digital commerce experiences without having to rely on expensive engineering resources. Shopify and BigCommerce have a new competitor.

Retail 238

Retail Branding Technology Tools 238