Independent Banker

DECEMBER 31, 2021

By investing in small businesses and creating jobs, community banks are helping support local economies throughout our nation. As prudent lenders, community bankers make every effort to mitigate risk. All too often, community banks fall prey to the we’ve-always-done-it-that-way mindset. By Charles Potts, ICBA.

Community Bank 91

Community Bank Community Innovation Leadership 91

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. Other banks focused on the customer experience, while others looked at technology that enhanced cross-selling.

Conference 195

Conference Retail Community Bank Technology 195

Independent Banker

JUNE 30, 2022

A new approach to loan protocols is just one way for community banks to grow in new and different directions. Amid changing economic conditions and rising rates, it’s a good time for community banks to re-evaluate their loan strategy with an eye on adaptability. David, Community Bank Consulting Services, Inc.

Lending 103

Lending Strategy Community Bank Community 103

Abrigo

MAY 5, 2022

Other podcasts might be internationally based and of little interest to community financial institutions or credit unions based in the U.S. Main Street Banking: A Podcast for Community Bankers 8. It also examines how community banks are different than other types of financial institutions, along with strategies for optimal operations.

Community 195

Community Lending Maine Resources 195

Gonzobanker

FEBRUARY 8, 2022

Maybe instead of Acquire or Be Acquired, this conference should be called Evolve or Be Acquired,” observed Eric Sprink, CEO of Coastal Community Bank in Everett, Wash., The winners in this next decade will press their advantages going deep with specialized expertise and niches – customer experience and strong talent will be table stakes.

Fintech 166

Fintech Customer Experience Conference Technology 166

Cisco

JANUARY 10, 2023

Whether a community bank or a credit union, regional insurer, or multi-national financial institution, cross-functional engagement with champions, key influencers and ultimate decision-makers also helps to eliminate silos inherent in the financial services industry.

Digital Strategies 174

Digital Strategies Strategy America Innovation 174

PYMNTS

MARCH 3, 2020

And 26 percent of that population has avoided getting help for the problem due to high cost and a demeaning customer experience. Content marketing, he said, has been a strong tactic for getting the word out to the senior community. 2 is the customer support and making sure that we can really give people a great experience. “Of

Payments 176

Payments Customer Experience National Retail 176

PYMNTS

OCTOBER 5, 2020

That meant the company, which has historically stressed the in-store nature of the customer experience through sophisticated technology, had to pivot to a digital-first strategy. Despite its 37 -state footprint, Werder noted that Fleet Feet thinks of itself as both a national brand and a community retailer.

Technology 131

Technology Retail North Carolina National 131

PYMNTS

OCTOBER 15, 2018

. “Today marks an historic milestone for CYBG and Virgin Money , creating the first true national competitor to the status quo in U.K. banking, with a clear ambition to provide customers with the best service in the U.K.,” ” said Duffy in a statement.

Exercises 166

Exercises Branding Customer Experience Course 166

PYMNTS

AUGUST 12, 2020

In a press release , the company announced plans to offer community banks and credit unions (CUs) its banking technology, which can enable these FIs to more adequately compete against larger banks. Recent improvements in the customer experience have made open banking more attractive for Funding Circle, added Jacobs.

North Carolina 193

North Carolina Fintech Technology Community 193

American Banker

FEBRUARY 22, 2016

For all the technology banks have to help them deliver personalized service, the overall customer experience remains a challenge.

Customer Experience 28

Customer Experience Technology Community Bank Regional 28

PYMNTS

NOVEMBER 21, 2018

In addition, many are choosing to go to small businesses because of their unique selection, the money they spend stays in the community and they offer a more personalized customer experience. With strong income growth, increased customer confidence and low unemployment, U.S. holiday sales may top $1 trillion this year.

Survey 135

Survey Retail Online Customer Experience 135

PYMNTS

SEPTEMBER 13, 2016

In one recent case study tied to instant issuance, Entrust Datacard stated that Woodforest National Bank, a community bank operating across 17 U.S. states and 700 branches, sought to enhance customer experience with an instant issuance solution and also needed EMV capability. in the past year.

Case Study 100

Case Study United States Analysis National 100

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Among 300 U.S.

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

PYMNTS

JULY 16, 2019

“One of the challenges regional and community banks and credit unions face is the complexity of physical data integration in their data centers,” said Prasanna Narayan, head of product at Ondot. Ondot already offers the leading card controls and alerts; cloud integration goes further with extensive access to cutting edge services.

Innovation 128

Innovation Compliance User Experience Cards 128

PYMNTS

OCTOBER 31, 2019

“Intellect Digital Core banking suite is a unique combination of product innovation, technology optimization, operations streamlining, transformational customer experience and lower total cost of ownership for the bank,” Saxena continued. will support their vision of becoming an innovative and responsive digital bank.

Innovation 101

Innovation Community Bank Customer Experience Operations 101

BankInovation

JULY 21, 2020

Radius Bank reaches a national customer base through its digital channels and powers banking services for fintechs like Brex and NorthOne. It’s a business plan the former community bank, which was founded in 1987, spent years developing and continues to improve today. “As

Community Bank 59

Community Bank Community National Fintech 59

PYMNTS

NOVEMBER 21, 2018

In addition, many are choosing to go to small businesses because of their unique selection, the money they spend stays in the community and they offer a more personalized customer experience. With strong income growth, increased customer confidence and low unemployment, U.S. holiday sales may top $1 trillion this year.

Survey 100

Survey Retail Online Customer Experience 100

Jeff For Banks

JULY 5, 2022

So banks, even community banks like [bank name] must take a sharp pencil to prune their branch network to compete with the higher interest rates of online banks, make investments in people and technology, and deliver to their shareholders. And what greater meaning can they get than at a community financial institution?

Millennials 78

Millennials Community Pennsylvania Community Bank 78

PYMNTS

JULY 22, 2020

federal government disbursed billions of dollars in relief funds to more than 127 million Americans (and counting), mishaps and delays raised some eyebrows and had many in the financial services community wondering: What went wrong? This can mean a far easier path to achieving speed, security and a positive user experience.

User Experience 141

User Experience Security Technology Data 141

Independent Banker

SEPTEMBER 30, 2021

But for most community banks, building a trustworthy brand isn’t a conscious effort. So first, we’ll look at how two community banks have become trusted pillars of the community through charity work and good old?fashioned fashioned customer service. billion-asset community bank. Build your community.

Community 139

Community Community Bank social media Security 139

PYMNTS

JULY 20, 2018

It houses about 2,500 residents and has community and event spaces as well as a regional landing pad , which is a free and dedicated space that allows regional visitors to have a base in the city for up to three days. A key element in its emerging global reputation is the speedy progress we have made in FinTech in Sydney.”.

Fintech 101

Fintech social media Regional Customer Experience 101

PYMNTS

MAY 27, 2020

With thousands of customer interactions happening each day, we need a solution for our dealerships that is of the highest quality, personal and cost-effective,” said David Telfer , national manager of digital marketing at Lexus, in the announcement.

Online 151

Online Management social media Branding 151

PYMNTS

JUNE 14, 2019

It’s not a stretch, though, to imagine that banks that resonate with customers for courtesy and competence on-site are also attuned to the digital customer experience. Where once mobile strategies were reserved for big national banks, now community banks and credit unions have also adopted mobile offerings.

Retail 103

Retail Study Online Mobile 103

Bobsguide

FEBRUARY 22, 2022

Designed on the Digital First, Cloud First philosophy, TCS BaNCS will help BDB enhance agility, drive superior customer experiences and transform itself to meet the needs of an ever-evolving banking environment,” said Venkateshwaran Srinivasan, Head, TCS Financial Solutions.

Innovation 78

Innovation Customer Experience Strategy Operations 78

PYMNTS

MARCH 11, 2020

The analyst community balked at longer-term questions about the company’s liquidity even though 2019 was the company’s sixth straight year of triple-digit revenue growth with over 177,000 cars delivered and just shy of $4 billion in revenue. “We billion, on an 82 percent increase in retail sales.

Company 130

Company Miami San Antonio Oklahoma City 130

PYMNTS

APRIL 28, 2020

“We are leveraging our experience in China to inform our actions in other markets, including the U.S. China, however, has started to see marked improvement as stores have been reopening since late February and are approaching nearly 100 percent open in the nation. That doesn’t mean there won’t be declines, however.

Innovation 159

Innovation Operations Customer Experience Community 159

Gonzobanker

DECEMBER 22, 2020

And how did community banks and credit unions respond to the COVID craziness? Our clients showed banking at its best – obsessed with customer well-being, good corporate citizenship, and strong community focus. Jill is continually demonstrating just how loud a $300 million community bank can roar! Bravo Brett and team!

Idaho 172

Idaho Community Industry Strategy 172

Independent Banker

FEBRUARY 24, 2016

New inspirations, fresh experiences await at ICBA’s national convention. Welcome to the Crescent City, where the largest educational gathering of community bankers convenes this month. It’s Community Banking LIVE 2016 in New Orleans. Independent Community Bankers of America. romerorainey. John Stossel. JohnStossel.

Community Bank 70

Community Bank Community Innovation Customer Experience 70

ABA Community Banking

MARCH 24, 2021

On the latest episode of the ABA Banking Journal Podcast, ABA Senior Counsel Shaun Kern discusses the OCC's recent proposal to revise its rules on permissible bank premises for national banks and federal thrifts, as well as ABA's call for the agency to withdraw the proposal.

Operations 69

Operations National Branch Design Customer Experience 69

PYMNTS

JANUARY 4, 2019

Everyone’s talking about football these days as teams make their playoff runs — even Alexa and Google Assistant, now that the National Football League has launched its first standalone voice assistant app. The Alexa skill also includes the NFL flash briefing for news that the league had previously launched. and Germany.

Video 123

Video United States Google Customer Experience 123

Abrigo

MAY 20, 2015

Other tech updates in banking aim to make their customers’ experience more personal and convenient. Given that consideration, many of the national and regional institutions are able to invest the funds and resources to keep up with their customers’ tech.

Apple 150

Apple Comparison Mobile Innovation 150

NCR

MAY 9, 2017

As standalone fintech apps became popular, the new customer base for FIs has diminished. Most community banks and credit unions have only one app, their banking transaction app. In addition to branding, tips generated to improve the user’s score direct the user to HNB products, providing in-context customer acquisition.

Fintech 75

Fintech Hawaii Community Bank San Francisco 75

Gonzobanker

DECEMBER 17, 2021

Some interesting finalists would be: M&T and People’s United Old National and First Midwest Webster and Sterling Columbia Bank and Umpqua. Congrats on a brave move and national recognition Jim! Goes to Eric Sprink, Coastal Community Bank , Everett, Wash. Chuck Snyder, chief executive of National Cooperative Bank (NCB).

Fintech 143

Fintech Strategy Leadership Lending 143

Gonzobanker

JUNE 22, 2017

Second, there is no guarantee that a national bank pedigree makes for a good community bank lender (everybody has a story about how a hire like this went off the rails, right?). How often has a vendor added any functionality or capability based on the experience you in particular want your customers to have? Too seldom.

Training 88

Training Lending Customer Experience Tools 88

Gonzobanker

JUNE 18, 2018

According to National Mortgage News , in July 2017 Binh Dang, co-founder and former president of MeridianLink sister company LendingQB, sought a court-ordered dissolution of MeridianLink. CRIF’s ACTion product is its newest platform, currently being pitched to community banks and credit unions. With its investment in Hyland (i.e.,

Lending 60

Lending Leadership Community Bank System 60

PYMNTS

MARCH 29, 2019

That’s as much detail as Foot Locker shared about Greenhouse, but a look at the brand’s recent moves confirms the company, like so many other digital commerce and payments players, is interested in creating customer experiences – something beyond the normal sales and transaction process. Today, the U.S.

Retail 108

Retail Detroit Michigan Branding 108