PYMNTS

MARCH 17, 2020

Simply put, the back-office systems are ill-equipped to handle the demands of technological innovation, especially as financial services cross channels. You want to provide your customer with new and differentiated services, but at the same time, there are limitations to systems’ ability to scale without affecting stability or performance.”.

Innovation 228

Innovation Payments System Security 228

Perficient

JANUARY 25, 2021

While Haven was meant to address the sticky web of hospital, insurers, and pharma relationships, the real innovation must come from existent players who have a stake in that web and are already on the field. Demographic Trends are Reshaping Healthcare Now and Forever – and Why That Matters. Care Disparity Addressed.

Community 429

Community System Trends Tools 429

Bobsguide

MARCH 30, 2022

Finastra announced that 27 community bank customers are working with Finastra to upgrade their legacy core banking solutions to Fusion Phoenix. Available in the cloud via Microsoft’s Azure cloud platform, financial institutions have faster access to innovation, transformation at scale and accelerated time to market.

Phoenix 60

Phoenix Community Bank Community System 60

Independent Banker

FEBRUARY 28, 2022

Innovation is a priority for ICBA. That’s why we’ve spent the past three years educating community bankers on the why of innovation: why bankers should be thinking about innovation, why innovation is a top priority in a digital-first environment and why now is the time to act. By Charles Potts, ICBA.

Community Bank 148

Community Bank Community Innovation Tools 148

Insights on Business

JANUARY 10, 2017

They are buying experiences. But leading companies are looking at this trend with great interest and are either planning or already changing strategies to cope with this new marketplace reality. For traditional businesses, adapting to this trend involves fundamentally reinventing strategy, operations and technology.

Customer Experience 87

Customer Experience social media Video Innovation 87

Perficient

SEPTEMBER 15, 2020

Savvy healthcare innovators leverage the power of consumerization by first observing what works in domains outside of their own, and then adapting those successes to address their own challenges. What might you learn from studying emerging innovations used by virtual personal trainers, e-learning platforms, or even credit card companies?

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

JULY 18, 2019

Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. In a PYMNTS interview with Karen Webster, Joe DeRosa, EVP of Global Sales at i2c , discussed the findings of the July 2019 Innovation Readiness Playbook , subtitled “Leveling the Playing Field for Different-Sized FIs.”

Innovation 155

Innovation Study Technology Millennials 155

Abrigo

SEPTEMBER 11, 2023

Takeaway 2 AI can lead to more accurate and consistent outputs or predictions, better risk management, and improved customer experiences. DOWNLOAD Takeaway 1 With generative AI technology improving by the day, the question is not if the banking industry will utilize it, but when.

Risk Management 195

Risk Management Data Technology Fintech 195

Independent Banker

MAY 31, 2022

As ICBA’s chief innovation officer, it’s my job to push the envelope, to make people uncomfortable. Last week, I talked to a community bank president and CEO who faced this challenge head-on. Community bankers can, through their leadership and action, change culture and spark innovation in various ways, including: 1.

Community Bank 120

Community Bank Community Innovation Meeting 120

Abrigo

MAY 5, 2022

Other podcasts might be internationally based and of little interest to community financial institutions or credit unions based in the U.S. Main Street Banking: A Podcast for Community Bankers 8. Weekly episodes highlight innovators and industry players driving innovation in the financial services industry. BankTalk 3.

Community 195

Community Lending Maine Resources 195

Independent Banker

DECEMBER 31, 2021

ICBA has preached the importance of innovation, not as a project or something to silo inside a department but as an inclusive cultural and philosophical endeavor that should be part of an organization’s DNA. By investing in small businesses and creating jobs, community banks are helping support local economies throughout our nation.

Community Bank 91

Community Bank Community Innovation Leadership 91

The Financial Brand

JULY 4, 2021

Traditional strengths still count, yet the ability to innovate and adapt are key. The post How Community Banks Can Stay Relevant in the Face of a Digital Assault appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Asset size does play a role, bankers and others note.

Community Bank 36

Community Bank Community Banking Trends Analysis 36

Gonzobanker

FEBRUARY 8, 2022

While AOBA 2022 had its share of execs wanting to “fake it until they make it” with future innovation, credit is due to the bankers who are pouring real financial investment into new fintech experiments. Yet, credit must be given to bankers who are finally pouring real financial investment and attention into these new experiments.

Fintech 165

Fintech Customer Experience Conference Technology 165

PYMNTS

DECEMBER 26, 2019

One can almost feel it in the bones: the excitement to come in the world of payments in 2020, as innovation sparks new business models and disruption. Furthermore, the lines between financial services, FinTech firms, payment providers and even open-source communities continue to blur as collaboration takes shape.

Software 132

Software Payments ATM Course 132

Insights on Business

JANUARY 18, 2017

I recently participated in an industry roundtable sponsored by IBM and run by “The Banker” to look at the state of innovation in financial services. Paul Taylor, CEO of Thought Machine, a Blockchain innovator in Core Banking. Francisco Lorca, Managing Director of Startupbootcamp FinTech, a London-based financial innovation accelerator.

Innovation 70

Innovation Industry Fintech blockchain 70

Gonzobanker

NOVEMBER 2, 2023

In the throes of managing balance sheets and loan portfolios and at the same time executing daily “run the bank” operations, bankers are faced with the need to continuously develop new customer experiences and scale enterprise capabilities. Once they run buzzwords and innovations through management’s “B.S.

Leadership 154

Leadership Industry Management Resources 154

PYMNTS

DECEMBER 30, 2020

Whether through the use of online marketplaces or proprietary supplier portals, B2B sellers embraced the opportunity to connect with business customers online, while buyers reciprocated by sourcing, procuring and paying for goods the way they do in their personal lives.

Online 302

Online Meeting Payments Fintech 302

Perficient

JULY 31, 2020

First of all, big kudos to first responders such as doctors, nurses, police, front-end-shop staff, and mental health workers for keeping your communities running during these troubling times. At the same time, my heart felt condolences for anyone who has lost a loved ones during this time.

Data 354

Data Analytics Strategy social media 354

South State Correspondent

OCTOBER 28, 2022

Big Idea – Trends. AI, payments, data, and other aspects of innovation are dropping behind the scenes. Any community bank that believes it can keep up and thwart millions of attacks per second is fooling itself. We also saw this trend as Wells Fargo announced at Money 20/20 their partnership with Google’s virtual assistant.

Conference 195

Conference Technology Las Vegas Trends 195

Abrigo

MAY 8, 2024

They can more easily consider how to harness genAI's power to enhance their operations, compliance, risk management, and member or customer experience. GenAI use case for fostering relationship banking Abrigo client BAC Community Bank in Stockton, Calif.

Examples 222

Examples Fraud Resources Risk Management 222

Perficient

NOVEMBER 21, 2023

Beyond this, we also talked about the major trends this independent research firm is tracking, and how those mirror what we’ve seen and heard throughout the past year. Join our team and experience a culture that challenges, champions, and celebrates our people.     Learn more about what it’s like to work at Perficient on our Careers page.

Industry 221

Industry Meeting Conference Maine 221

South State Correspondent

OCTOBER 26, 2023

In this article, we detail our thoughts and the trends we saw last week in Las Vegas from a banking perspective in hopes of giving you the flavor and insight from the conference without you having to walk 10 miles per day and listen to endless vendor pitches. It’s a whirlwind of education, deal-making, eating, and hugging.

Conference 221

Conference Las Vegas Fraud Case Study 221

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Among 300 U.S.

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

The Financial Brand

JANUARY 11, 2022

Innovative minds in other industries have come up with terrific ways to improve customer experience that banks and credit unions can borrow. The post Here Are 8 Inspired Ideas from Other Industries that Banks Should Use Too appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Industry 37

Industry Banking Trends Customer Experience Analysis 37

South State Correspondent

JULY 25, 2022

The Customer Experience: A declining equity market, problems in crypto, decreasing real estate values, and higher rates have now made both consumers and businesses care more about banking and their financial future. Now, more households and businesses are thinking about switching banks, and the customer experience is king.

Trends 195

Trends Lending Marketing Capital 195

PYMNTS

AUGUST 19, 2019

To serve a rising generation of parents who are used to direct-to-consumer (DTC) brands, eCommerce innovators are offering strollers via streamlined checkout and a business built around community. It can be on trend with styles such as leopard prints, camo and beautiful florals. The Design Philosophy.

Payments 116

Payments Branding Innovation Community 116

Perficient

FEBRUARY 19, 2021

Gartner customer experience research shows the value of team engagement: Two-thirds of the drivers of customer satisfaction are due to “feel factors,” or how customers feel during and about their experience. Innovation is one of our Perficient values and we don’t get there by restraints.

Leadership 352

Leadership social media Survey Meeting 352

William Mills

JANUARY 25, 2018

Leading industry analysts, consultants, bankers and financial technology professionals also share commentary and their insights on trends for 2018. Sample findings include: James Van Dyke, CEO of Futurion, says that large Customer Experience (CX) projects take 21.5 Community Banks. Future Innovations. Compliance.

Report 40

Report Technology Innovation Atlanta 40

The Financial Brand

NOVEMBER 16, 2021

Community banking has plenty of innovation potential, but often it takes leaving the traditional banking mindset to find the opportunities. The post Tips & Insights on Creating (or Recreating) Brand Buzz in Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Branding 36

Branding Community Bank Banking Trends Analysis 36

Gonzobanker

MARCH 7, 2024

From panels to keynotes to hallways, here are a few things that caught my attention: AI: Next-gen customer experience? Mary Wisniewski, John Spottiswood, Srinivas Njay, Jerry Ryan Hildebrand The issue of customer service came up on repeat in my panel exploring artificial intelligence and customer engagement.

Las Vegas 145

Las Vegas Fintech Conference San Francisco 145

PYMNTS

JULY 1, 2016

Singapore is on a mission to build up a Smart Nation by utilizing innovation and technology to create opportunities and strengthen communities. Between 2011 and 2015, the government allocated $16 billion to help accelerate Singapore’s research, innovation and enterprise landscape. Innovation On The Rise.

National 133

National Training Bitcoin Samsung 133

Abrigo

MAY 20, 2015

A spokesperson for FIS, the largest vendor of technology to banks, commented in the article that the company is exploring innovations running the gamut from easier ways for a customer to check their bank balance to turning a car into a literal mobile wallet. For community banks and credit unions, this may be more of a challenge.

Apple 150

Apple Comparison Mobile Innovation 150

FICO

NOVEMBER 16, 2022

The data from this survey revealed global trends, along with regional differences, that demonstrate the ongoing commitment that financial institutions have for finding and stopping payments fraud. This ties into an overall trend we’re seeing – namely, having a customer-centric, enterprise fraud framework as a competitive differentiator.

Fraud 52

Fraud Data Survey Regional 52

Gonzobanker

MAY 21, 2019

Acme has doubled its size in the past five years with acquisitions of smaller community banks. There are no visible managerial processes tied to customer experience and learning. Define a “target customer experience” for our first go-live sprint within 120 days. Principle 3: Embrace External Trends.

Customer Experience 112

Customer Experience Analytics Management Operations 112

Gonzobanker

DECEMBER 17, 2021

This is an innovation-seeking franchise that has built a solid brand and never got over its skis in execution. Goes to Eric Sprink, Coastal Community Bank , Everett, Wash. Eric has always been a student of innovation, and now at Coastal, this fearless leader has spearheaded a number of high-profile banking-as-a-service partnerships.

Fintech 142

Fintech Strategy Leadership Lending 142

Celent Banking

MARCH 16, 2015

The conference was full of community bankers discussing evolving business models and the pressures its placing on their ability to gather deposits. Customer centricity is forcing a convergence of traditionally segregated value propositions. How do community banks grow deposits in a climate of shrinking deposit share?

Conference 100

Conference Retail Community Community Bank 100

PYMNTS

OCTOBER 5, 2020

That meant the company, which has historically stressed the in-store nature of the customer experience through sophisticated technology, had to pivot to a digital-first strategy. Despite its 37 -state footprint, Werder noted that Fleet Feet thinks of itself as both a national brand and a community retailer.

Technology 131

Technology Retail North Carolina National 131