Abrigo

AUGUST 3, 2015

The ABA’s 2015 Survey of Bank Compliance Officers , conducted February through March 2015, had participation from more than 450 financial institutions, with almost 80 percent being community banks. ABA president and CEO, Frank Keating, commented that Dodd-Frank has impacted banks, their customers and the communities they serve.

Compliance 150

Compliance Community Bank Community Survey 150

Abrigo

AUGUST 26, 2019

The community bank model is built around customer service, but for many bank and credit union customers, the definition of “good service” has been changing over the last couple of decades. customers than traditional retail banks earned in the firm’s study of retail banking satisfaction.

Conference 150

Conference Lending Oklahoma Alabama 150

Celent Banking

MARCH 16, 2015

This last week the American Banker Retail Banking Conference 2015 was going on in Austin, TX. As expected, it was a great way to read the temperature of the banking industry. The conference was full of community bankers discussing evolving business models and the pressures its placing on their ability to gather deposits.

Conference 100

Conference Retail Community Community Bank 100

ABA Community Banking

MAY 21, 2019

71 percent of consumers consider credit card offerings imperative when choosing financial institution Commercial Customers Cards Community Banking Feature3 Financial Research Feature Financial Trends Retail Banking.

Cards 40

Cards Study Community Bank Community 40

ABA Community Banking

DECEMBER 17, 2018

Banks can grow their share of deposits by as much as 16.5% by improving customer experience Bank Performance Deposit Trends Financial Research Human Resources Feature Management Financial Trends Performance Customers Feature3 Retail Banking Community Banking.

Customer Experience 40

Customer Experience Study Community Bank Resources 40

ABA Community Banking

APRIL 11, 2019

Survey on trends and issues in business banking also finds majority of business owners prefer online account opening and loan applications for business needs Customers Revenue Community Banking Fee Income Profitability Feature3 Feature Financial Research Financial Trends Retail Banking Technology.

Study 40

Study Community Bank Trends Survey 40

ABA Community Banking

JULY 13, 2020

The Consumer Financial Protection Bureau today released a study of the effects of so-called credit-builder loans on credit scores. The post CFPB Study Finds Mixed Results for ‘Credit-Builder’ Loans appeared first on ABA Banking Journal.

Study 81

Study Report Community Bank Community 81

Independent Banker

DECEMBER 31, 2021

Here’s what community banks need to know about these products and how they can take advantage of this model. A Credit Karma/Qualtrics study found that 34% of those who used these services have fallen behind on one or more payments, and 72% had their credit score lowered. BNPL: The community bank play.

How To 91

How To Community Bank Community Lending 91

Celent Banking

JUNE 22, 2017

In retail for example, there have been an abundance of headlines trumpeting the growth of digital commerce alongside struggling same-store sales at brick-and-mortar locations. In retail banking, everyone knows branch footfall has been in decline along with teller transaction volumes – and everyone knows why.

Study 125

Study Community Bank Trends Analysis 125

ABA Community Banking

SEPTEMBER 12, 2018

A Guide to Understanding and Engaging Today’s Financial Services Shoppers Management Retail Banking People Customers Community Banking Big Data Case Studies Feature3.

Case Study 40

Case Study Big Data Community Bank Study 40

PYMNTS

JANUARY 23, 2020

In today’s top news, FedEx officially expanded home delivery to include Sundays, Uber’s CEO believes his company is the most likely ride-hailing service to reach profitability, and the OCC prepares a civil suit against 10 former Wells Fargo executives for their roles in its retail banking scandals.

Fraud 131

Fraud Community Bank Analytics Study 131

PYMNTS

JULY 27, 2016

The edge mid-sized and community banks have historically had on the big guys is that they put a face to banking. Today, though, FinTech has changed the game, and new customer demands could be taking away community banks’ leg-up on their largest peers. Power report on retail banking in the U.S.,

Regional 100

Regional Community Bank Community Study 100

Independent Banker

FEBRUARY 24, 2016

When Richard Bradshaw became president of specialized lending three years ago at United Community Bank in Blairsville, Ga., the bank’s three-person Small Business Administration department was lending about $10 million a year. billion community bank issued $140 million in SBA loan commitments. Marketing tools.

Community Bank 70

Community Bank Lending Community Georgia 70

Jeff For Banks

MARCH 5, 2021

A bank trade association CEO asked me a couple of questions while he was researching an op-ed piece. Shouldn't the CFPB work to address the impediments to starting a bank in LMI markets rather than punish community banks who scrambled to serve their customers when the economy shut down? The edited Q&A is below.

Regulation 78

Regulation Indiana Charlotte Community Bank 78

Independent Banker

OCTOBER 29, 2014

Big-brand megabanks, the Visa and MasterCard networks, and big-box merchants had signed up to become partners with Apple’s universal retail smartphone app that uses Near Field Communication and tokenization technologies. So where do ballyhooed mobile banking and payments developments among the biggest players leave community banks?

Mobile 105

Mobile Community Bank Community Technology 105

CFPB Monitor

AUGUST 22, 2016

The CFPB has announced the appointment of new members to its Consumer Advisory Board, Community Bank Advisory Council, Credit Union Advisory Council, and Academic Research Council. Retail Bank, Citibank, New York, NY. Community Bank Advisory Council Members. Jacksonville, FL. William Howle, Head of U.S.

San Antonio 60

San Antonio Kansas City Groups CA 60

Independent Banker

OCTOBER 29, 2014

Jason Lord, Sunmark Community Bank. SunMark Community Bank. Retail locations: Four. At SunMark Community Bank in Hawkinsville, Ga., There’s really no typical day for Jason Lord, an information security officer at SunMark Community Bank in Hawkinsville, Ga. Photo by Audra Melton.

Community Bank 87

Community Bank Community Training Memphis 87

PYMNTS

FEBRUARY 4, 2019

The report also found that credit cards appear to be the most popular payment medium for online retail, travel bill payments and digital content purchases. . Consumers may find it easy to pull out cards, but this system doesn’t work as well for retailers, who must wait one to three days for those payments to process. . Faster Rails.

Payments 183

Payments System Cards Policies 183

Independent Banker

AUGUST 9, 2016

Community banks should evaluate solutions that align with their service-oriented traditions and bring value to customers throughout their communities. If unable to support in-house marketing teams, community banks should look for a program that offers branded marketing support. The full study can be read here.

Community 70

Community Millennials Community Bank America 70

Cisco

AUGUST 16, 2019

Chase might be the exception, pushing ahead with 123 new banks in the last three years, compared to a more modest 54 from BofA and 45 from Wells Fargo. Even community banks and credit unions keep building slowly, if only one or two branches a year.

ATM 74

ATM Study Community Community Bank 74

Gonzobanker

MARCH 24, 2021

Executives at the financial institution who have responsibility for customer service, digital banking and retail sales have one perspective. Community banks and credit unions, in total, have 56 million. These should be the new targets for mid-size and community institutions.

Customer Experience 130

Customer Experience Strategy Community ATM 130

PYMNTS

DECEMBER 31, 2020

One study from 2019 found that 54 percent of 120 financial executives listed real-time payments as one of the most impactful emerging technologies, for example. Businesses are accustomed to turning to their banks for access to payments services, so financial institutions (FIs) that wish to remain competitive need to be able to meet this need.

Payments 168

Payments Resources Survey Examples 168

Jeff For Banks

JANUARY 11, 2014

According to a 2012 Boston College Center for Retirement Research study , 63% of American males (why only males I do not know) participated exclusively in defined contribution (DC) retirement plans in 2007, up from 47% in 1992. Could this need for personal financial management prove to be a viable niche for community financial institutions?

Boston 86

Boston DC Community Community Bank 86

Independent Banker

JANUARY 26, 2016

Will community bankers be playing with ‘gamification’ soon? Although examples of gamification are still rare in financial services, signs indicate that banks are becoming hip to the concept and its potential. A study titled “Innovation in Retail Banking” by Infosys Ltd., By Elizabeth Judd. Fitbit Inc.,

Maryland 70

Maryland Community Bank Community Technology 70

Jeff For Banks

FEBRUARY 26, 2023

This post is a complement to one that I did a year ago titled, Bank Shareholder Succession Matters. Are our retail shareholders aging? Will they soon want to exit, or pass down their shares to heirs that may or may not be interested in holding a thinly traded bank stock with opaque value?

Conference 78

Conference CA Arizona Case Study 78

Abrigo

MAY 20, 2015

While many bank and credit unions are consistently updating their financial technology behind the scenes to ensure smooth back-end processes, tech upgrades for consumer-facing products and services are increasingly important to customer satisfaction and retention. For community banks and credit unions, this may be more of a challenge.

Apple 150

Apple Comparison Mobile Innovation 150

Independent Banker

MARCH 15, 2015

The Peoples Bank Co. Retail locations: Seven. While out-of-town lenders gave money to customers requiring no down payments to buy overpriced homes that they couldn’t afford, Hartings, the president and CEO of The Peoples Bank Co. Hartings required down payments for the bank’s home mortgage borrowers. By Kelly Pike.

Ohio 70

Ohio Community Bank Community Lending 70

Gonzobanker

MARCH 23, 2020

Retail-oriented banks and credit unions should estimate percentages of customers who will be impacted based on industry codes. Commercial banks need to assess customer cash flow changes and cash on hand. Banks that were once “too big to fail” aggressively used their scale and evolved into “too big to lose.”

Community Bank 122

Community Bank Tools Case Study Online 122

Gonzobanker

JANUARY 17, 2020

Banks are most afraid of big tech, just when these players face regulation. California CCPA), it’s hard to imagine just how far techies will be able to upend the nuts and bolts of the banking industry. Community banks and credit unions do not fear each other. Banking organizations remain over-managed and under-led.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

Jeff For Banks

APRIL 17, 2010

So why can’t we achieve premium pricing in community banking? A response I often receive is that money is a commodity, and one bank’s greenbacks are the same as another’s. And what about “superior customer service” or “access to decision makers” I keep hearing about in community bank strategy sessions?

Branding 60

Branding Management Community Bank Community 60

NCR

FEBRUARY 16, 2016

Study after study shows they expect innovative financial solutions to come from tech startups and leading tech companies like Google, Apple and others, rather than financial institutions themselves. Here are three things to consider: Recognize that you might have retail customers who also operate small businesses.

Millennials 40

Millennials Study Retail Community Bank 40

Gonzobanker

APRIL 14, 2015

Looking around online, the closest competing offers I found were $300 from a couple of regional banks, but none from community banks or credit unions. I also noticed online that OnDeck was alongside Wells Fargo and Bank of America in the Top 5 search rankings for business loans. But, that’s starting to change.

Marketing 60

Marketing Community Bank Branding Community 60

Jeff For Banks

OCTOBER 22, 2011

Today I had a Twitter conversation about how the Durbin Amendment turned out to be a boon for retailers and a bust for financial institutions and consumers. Dick Durbin took to the Senate floor to castigate Bank of America for trying to bridge the revenue gap by charging debit card fees. What did Senator Durbin think would happen?

Community Bank 89

Community Bank Illinois Community Cards 89

NCR

MARCH 7, 2016

No one denies that online and mobile tools—particularly the deluge of apps that banks have developed and released—have changed many customers’ interaction with the local retail outlet. And while it may seem unusual to evaluate the prospects of a study before it’s even been done, it’s also an ideal setting to make predictions.

Study 40

Study Mobile Comparison Online 40

Jeff For Banks

AUGUST 6, 2016

Power 2016 US Retail Banking Satisfaction Study , our satisfaction with big banks rose for the sixth consecutive year. Satisfaction with mid sized banks dropped for the first time since 2010. But the proof, like in airlines, is elusive. According to the J.D. Again, I think the devil is in the details.

Minneapolis 60

Minneapolis US Community Bank Study 60

Banking 2020

OCTOBER 30, 2015

A new study from Business Insider’s BI Intelligence graphically illustrates the erosion in branch banking services. As a result, according to the Campaign for Community Banking Services, 1,500 communities have lost all banks in their town, and more than 800 have only one left.

Community 40

Community United States Survey Millennials 40

Jeff For Banks

OCTOBER 2, 2010

Our house is 2,000 square feet and its value is slightly greater than the average in our community. Given community banks’ propensity to do real estate transactions, why wouldn’t such a fee-based line of business flourish? Community FIs, in general, are not making money with these products.

Taxes 60

Taxes Community Retail Community Bank 60