PYMNTS

FEBRUARY 1, 2021

This, despite the fact that consumers are not only accustomed to modern, seamless payments in almost every aspect of their lives, but studies show 1 in 4 patients say they’d switch to another provider or doctor that offered more payment options and a better patient experience. The prescription for the patient experience malaise? “If

System 267

System Payments Study Cards 267

PYMNTS

OCTOBER 6, 2020

For example, Chime CEO Chris Britt recently said that unlike traditional banks that earn money off of fees and interest from loans, his company’s profits come mostly from card usage. To be fair, it’s not as if banks have been ignoring the technological shift. On Monday (Oct. 5) NCR Corp.

Digital Banking 256

Digital Banking ATM Mobile Atlanta 256

PYMNTS

SEPTEMBER 15, 2020

In the September Digital Identity Tracker® , PYMNTS explores how sharing economy providers are investing in digital identity verification technologies to protect their users and why trust begins with a seamless onboarding experience. Around The Digital Identity Ecosystem.

Report 206

Report Los Angeles Fraud Utah 206

PYMNTS

JANUARY 9, 2020

For merchants, it’s imperative to take stock of the existing (and evolving) payment preferences that can be markedly different across generations – but delivering a seamless experience is a way to cement loyalty and drive repeat purchases. Bringing consumers and merchants together used to be a fairly straightforward process.

Payments 151

Payments Case Study User Experience Millennials 151

PYMNTS

SEPTEMBER 19, 2019

Digital payments volume is increasing as emerging technologies enable more seamless online transaction experiences for consumers and businesses. The following Deep Dive examines how AI technology is being deployed on the anti-fraud front lines. . A recent study found that 60.8 The latter successfully made off with $4.2

Fraud 128

Fraud Security System Data 128

PYMNTS

NOVEMBER 23, 2020

As the Mobile Order-Ahead Tracker® states, “AI can be leveraged to analyze and tally credit card transactions similar to how banking transactions are examined. Smart machine algorithms have allowed food delivery times to be accelerated, while AI-enabled voice assistants are helping restaurants rapidly fulfill orders.

Mobile 289

Mobile Boston Fraud Colorado 289

PYMNTS

APRIL 4, 2019

According to a recent study by Citibank , 31 percent of consumers use their mobile banking app more than any other — placing mobile banking behind only social media and weather for most frequented mobile destinations. It might mean incorporating innovative payment experiences like Zelle directly into their mobile offerings.

Mobile 169

Mobile Study Security social media 169

PYMNTS

JUNE 11, 2019

In fact, a recent study found that cell phone numbers were the fifth-most-important part of respondents’ identities, following Social Security numbers, driver’s licenses, dates of birth and home addresses. Mobile wallets have become popular vehicles for storing and accessing credit card information, plane tickets and other documents.

Online 145

Online blockchain social media Security 145

Independent Banker

DECEMBER 31, 2021

Consumers are increasingly interested in buy now, pay later products, which are cutting into credit card usage. of buy now, pay later users experience credit score degradation. It may be easier to use a credit card if a consumer isn’t certain that they will keep the product.”. “It By Colleen Morrison. Quick Stat.

How To 91

How To Community Bank Community Lending 91

PYMNTS

OCTOBER 15, 2018

Both solutions provide increased fraud protection to online transactions made via debit or credit cards. Other studies indicate that mobile and connected banking offerings are most popular among millennials and other young consumers, meaning mobile banking apps’ popularity is likely to continue — and increase — in the coming years.

Fraud 165

Fraud Security Mobile User Experience 165

PYMNTS

JULY 24, 2019

Conventional wisdom seems to hold that challenger banks will eat traditional financial institutions’ collective lunch in the race for deposits, for checking, even for credit cards. Big Tech is good at promoting, designing and improving the user experience, he said. But legacy FIs, he said, do have a significant weapon at hand.

Digital Banking 160

Digital Banking UX Online Innovation 160

PYMNTS

JANUARY 31, 2018

The survey from that identity assurance provider, conducted across 2,000 individuals, found that when it comes to applying for financial products at a financial institution (FI) — from checking accounts to credit cards — 40 percent of those online applications are never finished. And the frustration level has grown.

Online 153

Online Security Course Mobile 153

PYMNTS

AUGUST 15, 2019

They are eager participants in modern eCommerce, and Japanese firms were literally on the ground floor of the development of mobile payments since Japanese firms invented the two key cashless payments technologies that power the vast majority of mobile payments done today. credit card and 10 percent with other types of credit cards.

Mobile 154

Mobile Payments National Marketing 154

PYMNTS

JANUARY 10, 2020

It’s about user experiences,” Boyle told Webster when describing the ongoing evolution of the connected vehicle ecosystem. “It It can’t be technology for technology’s sake. It has to be a consumer experience that works for people.”. It has to solve a problem for consumers.

Las Vegas 170

Las Vegas Software Payments User Experience 170

Gonzobanker

JANUARY 17, 2020

Year one of the Tech Decade in Banking will bring no shortage of tension between technology investments and earnings targets. While the whizzes in finance and credit can scale fast, the worlds of operations, information technology (IT) and digital cannot. Banks are most afraid of big tech, just when these players face regulation.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

PYMNTS

NOVEMBER 12, 2019

consumers had their PII compromised in 2018 alone, and half of all consumers can find their birthdates, passwords, credit card details or even their Social Security numbers floating on the dark web. The study also found that 80 percent of analysts’ time is spent discovering and preparing data. Is Automation the Answer?

Fraud 100

Fraud Data Tools User Experience 100

PYMNTS

MAY 11, 2017

The app, called Undutchly, is a video game in the spirit of “credit card roulette,” intended to help a group settle a restaurant bill. Instead of a roulette wheel, users’ card data is tokenized and tucked away in one of several hiding places on the screen. I think it’s hard to learn just by studying,” Venturo said.

Innovation 143

Innovation Mobile ATM Tools 143

PYMNTS

JUNE 27, 2016

Working with our partner, InfoScout, we fielded our latest quarterly consumer study of Apple Pay adoption and usage in early June and just completed our analysis. People who haven’t tried Apple Pay say they’re satisfied with what they’re using today – which in the day and age of EMV chip cards and dipping and waiting, is, frankly, surprising.

Apple 165

Apple Mobile Cards Payments 165

NCR

JUNE 3, 2016

Financial institutions can apply two lessons from the introduction and deployment of mobile check deposit as they look to digitally transform how they interact with customers: 1) Customers are willing to adopt new technology if it adds convenience; 2) Time to market can mean the difference between being a leader or a follower. Delightful, no.

Mobile 40

Mobile Customer Experience Software Strategy 40

Tomorrow's Transactions

APRIL 29, 2015

So I had to enter my sort code, account number and name and then use my bank’s 2FA dongle with my chip and PIN card to get a security code to enter in to the web site to log in to create a new payee and then send the money. The key is to provide enhanced security against hackers while improving the overall user experience.

Security 30

Security Fraud User Experience Online 30

Gonzobanker

NOVEMBER 16, 2023

population will soon be comprised of what’s known as “digital natives,” those born after 1989 who have lived their whole lives immersed in technology. By providing visitors a way to directly interact through comments, “likes,” re-posts and more, an institution can deliver a more personal and credible user experience.

social media 97

social media Marketing Millennials Trends 97

PYMNTS

APRIL 25, 2019

The ECB has found that TIPS is encountering stiff competition from major tech companies’ digital contactless payment services, and that its user experience issues impede TIPS adoption. Companies that pay international partners must typically turn to slow-settling credit cards, account-to-account transfers or expensive wire transfers.

System 122

System Resources Payments User Experience 122

PYMNTS

JANUARY 10, 2020

percent of them according to the same study, are already transacting while they go, and are on the lookout for better methods of doing so. Moreover, as the most recent edition of the PYMNTS Visa How We Will Pay study reveals, those commuting consumers are also increasingly transacting consumers. And of those consumers, 51.2

Mobile 138

Mobile Study User Experience Report 138

PYMNTS

MAY 5, 2016

But while the payments and mobile industries themselves are eager to get their technology into the hands of consumers, those consumers seem reluctant to adopt the new platforms. Like any hotbed of technological innovation, many competitors have emerged and crowded the marketplace with options. So, what’s the disconnect?

Mobile 100

Mobile Samsung Payments Apple 100

FICO

JUNE 27, 2022

Banking and insurance companies have a customer experience problem: despite spending hundreds of millions of dollars trying to optimize their clients’ customer experiences through digital transformation – spending that totaled more than $1.3 credit cards for 27% of all transactions with average credit card debt of $3352.

Customer Experience 52

Customer Experience Analytics Strategy Management 52

PYMNTS

JANUARY 2, 2017

It was a busy year throughout the world of payments, with plenty of new technology making headlines along the way. Prpic and his team are hoping to use VR technology to transform luxury and high-end retail as we know it. McDowell said that he was not surprised to see such big names readily invest in the technology.

Retail 123

Retail Millennials blockchain Mobile 123

PYMNTS

APRIL 23, 2018

Physical retail is being disintermediated by a host of new players using digital technologies and data that further erode their relevance. That was until Amazon branched out of books and niche players like Etsy provided a different and better product selection with a cleaner user experience less than a decade later.

Retail 117

Retail Maine Lending Software 117

CB Insights

OCTOBER 31, 2019

Mentions of chatbots in earnings calls and press releases skyrocketed, and for many, it seemed that chatbots might be the next big disruptive technology. The important chatbots of 2019 aren’t all-knowing virtual butlers; they’re highly targeted applications of conversational technology. Table of Contents. Get the full report.

Industry 78

Industry Examples Tools Retail 78

PYMNTS

JUNE 17, 2016

One, however, would logically expect that larger merchants would have the time, people, money and bandwidth to do something about it – namely, perfect an experience that’s consistent with what consumers now expect when they let their mobile devices do the shopping. There is no swipe. There is, instead, a lot of keystrokes needed to “checkout.”

Retail 100

Retail Online System Strategy 100

CB Insights

MAY 15, 2019

DBS launched its Singapore innovation lab to break out of its “traditional banking mindset to think, behave, and deliver more like a technology company,” according to Neal Cross, chief innovation officer. Fidelity — Fidelity Center for Applied Technology (FCAT) and Fidelity Labs. Founded: 1999 and 2005. Founded: 2015.

Innovation 78

Innovation blockchain Technology Groups 78

PYMNTS

DECEMBER 11, 2017

And why do card networks and banks continue to hire actors and spokespeople to blanket the airways with clever ads that tout the merits of using their products? In a new study of ad-supported media and the attention economy written by economist and author (and PYMNTS chairman) Dr. David S. But that’s not even the best part.

Millennials 109

Millennials Video Maine Operations 109

PYMNTS

DECEMBER 5, 2016

But mobile and other connected devices, the cloud, software platforms, new technologies, data, near-ubiquitous wireless internet and the imaginations of innovators have changed all of that. The general purpose credit card, which became increasingly widely held after the start of Mastercard and Visa 50 years ago, changed all of that.

Retail 100

Retail Payments Mobile Innovation 100

PYMNTS

OCTOBER 1, 2018

Ten years after Amazon launched, it was nearing 70 million users and had just launched Amazon Prime. Ten years after Visa and Mastercard launched, they had each licensed their tech to thousands of banks that had cards in the hands of millions of consumers, who were using them to buy things at millions of merchants.

Bitcoin 214

Bitcoin blockchain cryptocurrency Innovation 214

CB Insights

OCTOBER 31, 2017

The Pivot : We came up with a fresh take on the plethora of AR-style apps that create visual effects based on face detection and tracking… [Poor user experience] had a big impact on our retention metrics. The feedback was eye-opening and generally the same: “Really great technology and vision. Product: AOptix Technologies.

Company 78

Company US San Francisco Capital 78

CB Insights

DECEMBER 14, 2017

Most of the D2C companies that we studied focus on selling only a handful of different products, and many started out with just one. And most of the top D2C companies that we studied for this piece did just that when they got started. Today, the world’s dominant retailers are all online. The long-tail playbook has won.

Video 78

Video Branding Company Strategy 78