article thumbnail

UX Design is Next Big Hurdle for Banks, Vested Ventures Says

Bank Innovation

To move forward, financial institutions are going to have to take a closer look at the user experience, Eric Hazard, CEO for fintech venture capital […]. EXCLUSIVE— With the help of APIs and other technologies, U.S. banks are mastering the use and sharing of data, but the next challenge is going to be even more technical.

UX 306
article thumbnail

Payments UX – Zelle confuses

BankNXT

Payments UX – Zelle confuses on BankNXT. Jim Bruene isn't convinced about the new Zelle branding, and bullet points what he thinks is wrong with the user experience.

UX 49
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Mobile Banking Apps Get a Blah Net Promoter Score From Consumers, Bank Innovation Finds

Bank Innovation

Banking consumers take a middling view of today’s mobile banking applications, according to a study by Bank Innovation. In the survey conducted this month by Bank Innovation, banking consumers gave mobile banking a net promoter score of 12, which is in the bottom 25% to 50% of all NPS scores.

article thumbnail

User Experience Is Key to Customer Satisfaction, Report Says

Bank Innovation

Having a "frictionless" user experience (UX) is among the top three qualities that bank customers look for when picking a new bank, right after "security" and "trustworthiness," according to a new report by financial technology provider, FIS.

article thumbnail

Four Indian Startups Garner $8.5M From Samsung Venture

PYMNTS

In terms of the OSLabs investment, De said that its suite of mobile apps are now available in Samsung’s Galaxy Store. De noted that Samsung plans to assist these startups with UX support, tech validation and go-to-market. He also highlighted the importance of investing in the quickly growing deep-tech market.

Samsung 109
article thumbnail

AdoreMe: Giving Lingerie A High Tech Touch

PYMNTS

We’re focused on capital efficiency,” he noted. “We Without getting too deep into the details, Lucaciu has become a fan of Google ’s Angular platform, which allows one set of code to be written for web and mobile. Using Angular improves the user experience – and for Lucaciu, UX is key to AdoreMe’s success.

UX 210
article thumbnail

Chase Beats PNC As Top Bank in Customer Service Satisfaction Report

Bank Innovation

The report, released yesterday, took into account convenience, seamless digital offerings, UX, strong checking account […]. Power's annual National Banking Satisfaction Study, beating last year's winner PNC Bank by a few points, but the rest of the contenders stayed in the same place as last year.

UX 150