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Weekly Wrap: Luge Capital courts early-stage fintechs, as payment providers rustle with UX and data privacy

Bank Innovation

In this episode, Suman Bhattacharyya, deputy editor, and Angely Mercado, associate editor, discuss the following news developments: Canadian venture firm Luge Capital’s approach to fintech investments; How banks are navigating Zelle’s UX as transaction volume grows; and […].

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Should your bank acquire a UX design firm?

Celent Banking

I was very intrigued and excited when I heard about Capital One’s acquisition of Adaptive Path. I think it’s a great idea for several reasons: Design and user experience (UX) are critical to digital AND brick and mortar banking. UX becomes embedded in projects and in thinking. Labs and UX go hand in hand.

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UX Design is Next Big Hurdle for Banks, Vested Ventures Says

Bank Innovation

To move forward, financial institutions are going to have to take a closer look at the user experience, Eric Hazard, CEO for fintech venture capital […]. EXCLUSIVE— With the help of APIs and other technologies, U.S. banks are mastering the use and sharing of data, but the next challenge is going to be even more technical.

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Payments UX – Zelle confuses

BankNXT

Payments UX – Zelle confuses on BankNXT. Jim Bruene isn't convinced about the new Zelle branding, and bullet points what he thinks is wrong with the user experience.

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User Experience Is Key to Customer Satisfaction, Report Says

Bank Innovation

Having a "frictionless" user experience (UX) is among the top three qualities that bank customers look for when picking a new bank, right after "security" and "trustworthiness," according to a new report by financial technology provider, FIS.

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Chase Beats PNC As Top Bank in Customer Service Satisfaction Report

Bank Innovation

The report, released yesterday, took into account convenience, seamless digital offerings, UX, strong checking account […]. Power's annual National Banking Satisfaction Study, beating last year's winner PNC Bank by a few points, but the rest of the contenders stayed in the same place as last year.

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Four Indian Startups Garner $8.5M From Samsung Venture

PYMNTS

De noted that Samsung plans to assist these startups with UX support, tech validation and go-to-market. Samsung Venture made headlines earlier this year when Montreal-based mobile payment platform Mobeewave announced that the venture capital firm had joined its investment ranks, bring their year-to-date investment total to nearly $20 million.

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