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Mobile Banking Apps Get a Blah Net Promoter Score From Consumers, Bank Innovation Finds

Bank Innovation

Banking consumers take a middling view of today’s mobile banking applications, according to a study by Bank Innovation. In the survey conducted this month by Bank Innovation, banking consumers gave mobile banking a net promoter score of 12, which is in the bottom 25% to 50% of all NPS scores.

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UX Design is Next Big Hurdle for Banks, Vested Ventures Says

Bank Innovation

To move forward, financial institutions are going to have to take a closer look at the user experience, Eric Hazard, CEO for fintech venture capital […]. EXCLUSIVE— With the help of APIs and other technologies, U.S. banks are mastering the use and sharing of data, but the next challenge is going to be even more technical.

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AdoreMe: Giving Lingerie A High Tech Touch

PYMNTS

We’re focused on capital efficiency,” he noted. “We Without getting too deep into the details, Lucaciu has become a fan of Google ’s Angular platform, which allows one set of code to be written for web and mobile. Using Angular improves the user experience – and for Lucaciu, UX is key to AdoreMe’s success.

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Four Indian Startups Garner $8.5M From Samsung Venture

PYMNTS

The tech firms backed by the investment include systems app company OSLabs, speech technology startup Gnani.ai, IoT solutions provider Silvan Innovation Labs and a computer vision startup in its early stages. In terms of the OSLabs investment, De said that its suite of mobile apps are now available in Samsung’s Galaxy Store.

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User Experience Is Key to Customer Satisfaction, Report Says

Bank Innovation

Having a "frictionless" user experience (UX) is among the top three qualities that bank customers look for when picking a new bank, right after "security" and "trustworthiness," according to a new report by financial technology provider, FIS.

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Chase Beats PNC As Top Bank in Customer Service Satisfaction Report

Bank Innovation

The report, released yesterday, took into account convenience, seamless digital offerings, UX, strong checking account […]. Power's annual National Banking Satisfaction Study, beating last year's winner PNC Bank by a few points, but the rest of the contenders stayed in the same place as last year.

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Mobile UX: A First Look at “Second Look” Transaction Alerts from Capital One

Fintech Labs Insights

One of the paradoxes of the early digital banking era (1995 to 2007) was why Capital One was a laggard? As recently as 2010 they were the last major bank to launch a native mobile banking app. As recently as 2010 they were the last major bank to launch a native mobile banking app. Its latest innovation?

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