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Weekly Wrap: Luge Capital courts early-stage fintechs, as payment providers rustle with UX and data privacy

Bank Innovation

In this episode, Suman Bhattacharyya, deputy editor, and Angely Mercado, associate editor, discuss the following news developments: Canadian venture firm Luge Capital’s approach to fintech investments; How banks are navigating Zelle’s UX as transaction volume grows; and […].

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UX Design is Next Big Hurdle for Banks, Vested Ventures Says

Bank Innovation

To move forward, financial institutions are going to have to take a closer look at the user experience, Eric Hazard, CEO for fintech venture capital […]. EXCLUSIVE— With the help of APIs and other technologies, U.S. banks are mastering the use and sharing of data, but the next challenge is going to be even more technical.

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Mobile Banking Apps Get a Blah Net Promoter Score From Consumers, Bank Innovation Finds

Bank Innovation

Banking consumers take a middling view of today’s mobile banking applications, according to a study by Bank Innovation. In the survey conducted this month by Bank Innovation, banking consumers gave mobile banking a net promoter score of 12, which is in the bottom 25% to 50% of all NPS scores.

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User Experience Is Key to Customer Satisfaction, Report Says

Bank Innovation

Having a "frictionless" user experience (UX) is among the top three qualities that bank customers look for when picking a new bank, right after "security" and "trustworthiness," according to a new report by financial technology provider, FIS.

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AdoreMe: Giving Lingerie A High Tech Touch

PYMNTS

We’re focused on capital efficiency,” he noted. “We Using Angular improves the user experience – and for Lucaciu, UX is key to AdoreMe’s success. On the front end, he noted, Angular enables the ability to run several UX experiments and roll out different features to different segments. “It

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Four Indian Startups Garner $8.5M From Samsung Venture

PYMNTS

The tech firms backed by the investment include systems app company OSLabs, speech technology startup Gnani.ai, IoT solutions provider Silvan Innovation Labs and a computer vision startup in its early stages. De noted that Samsung plans to assist these startups with UX support, tech validation and go-to-market.

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Chase Beats PNC As Top Bank in Customer Service Satisfaction Report

Bank Innovation

The report, released yesterday, took into account convenience, seamless digital offerings, UX, strong checking account […]. Power's annual National Banking Satisfaction Study, beating last year's winner PNC Bank by a few points, but the rest of the contenders stayed in the same place as last year.

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