Bank Innovation

SEPTEMBER 28, 2017

EXCLUSIVE— With the help of APIs and other technologies, U.S. banks are mastering the use and sharing of data, but the next challenge is going to be even more technical. To move forward, financial institutions are going to have to take a closer look at the user experience, Eric Hazard, CEO for fintech venture capital […].

UX 306

UX User Experience Capital Fintech 306

Bank Innovation

APRIL 8, 2019

Natural-language-processing technology and design and digital user experience, known as UX, were seen as the top ways to drive improved customer experience, according to a recent poll by Bank Innovation. When it comes to customer experience in banking, sights and sounds matter most.

Customer Experience 186

Customer Experience UX User Experience Innovation 186

Perficient

NOVEMBER 30, 2020

Product innovation teams can have a multitude of ideas or designs for products that will forever change the way their client’s businesses work, as well as how consumers interact with them. Follow these steps to ensure your product innovation team knows what it takes to deliver exactly what the client needs.

Innovation 294

Innovation Marketing User Experience Leadership 294

Bank Innovation

MAY 30, 2018

The mobile phone is becoming the preferred method of banking for many customers. Bank of America just crossed the 25 million mark of mobile users, Chase has 30.1 million mobile users, and Wells Fargo has 21.2 million users. So, it’s safe to say that mobile banking is crucial to a bank’s business as well. Features […].

UX 220

UX America Mobile Innovation 220

Bank Innovation

MARCH 27, 2018

A focus on simplicity and UX design that intimately appeals to younger users such as millennials and Gen Z users, fintech investor Ron Suber told Bank Innovation. EXCLUSIVE—What’s behind the growth of personal finance management platform MoneyLion?

Millennials 170

Millennials UX Fintech Innovation 170

Bank Innovation

JULY 2, 2019

As mobile banking encompasses an ever-increasing number of features, banks are navigating how not to lose the customer in the process. Initially, mobile banking was a way for customers to check account balances on their phones, but most banks have added personal finance, investments and check deposit features in recent years.

UX 186

UX Mobile Retail 186

Bank Innovation

JULY 17, 2018

Banking consumers take a middling view of today’s mobile banking applications, according to a study by Bank Innovation. In the survey conducted this month by Bank Innovation, banking consumers gave mobile banking a net promoter score of 12, which is in the bottom 25% to 50% of all NPS scores.

Innovation 210

Innovation Mobile Study Survey 210

PYMNTS

OCTOBER 24, 2016

Importance of nailing UX. As this thinking goes, could the innovative Tesla consumer experience, as a high-profile example, influence the eventual mass adoption of mobile wallets? It plays a key role in terms of engaging customers.”. Stay tuned: It may be a bit of a drive.

UX 100

UX Mobile Apple Trends 100

Bank Innovation

JULY 18, 2016

A major theme that we track on Daily Fintech is the “programmable bank”, how innovation is enabled by APIs that abstract complex layers of utility services so that innovators can focus on “rebundling” (creating new UX based on integrating unbundled best of breed services). We are also big believers in Read More.

UX 150

UX Fintech US Innovation 150

PYMNTS

OCTOBER 21, 2016

Some of the companies leading the omnicommerce charge recently concentrated their efforts on introducing innovative plans to expand both their consumer base and also bolster their payment offerings.

UX 100

UX Mobile Retail Online 100

Bank Innovation

OCTOBER 22, 2019

Peer-to-peer payments network Zelle is growing transaction volume, according to numbers released Tuesday by its bank-owned network operator, Early Warning Services. According to Early Warning data, Zelle users sent $49 billion through the network during the third quarter of 2019, a 58% year-over-year increase.

UX 186

UX Payments Operations Data 186

PYMNTS

NOVEMBER 20, 2020

FIs and their clients and partners need to understand the mindset of both old-hands and newly-minted mobile banking users to get ahead of the innovation they’re already demanding. Many consumers would thus be more eager to use apps if the UX were better.”. Whatever their reasons, the ranks of mobile banking consumers are expanding.

Mobile 235

Mobile UX Report Innovation 235

Bank Innovation

APRIL 17, 2019

Having a "frictionless" user experience (UX) is among the top three qualities that bank customers look for when picking a new bank, right after "security" and "trustworthiness," according to a new report by financial technology provider, FIS.

User Experience 170

User Experience UX Report Financial Technology 170

Let's Talk Payments

DECEMBER 2, 2016

However honestly and passionately entrepreneurs might believe in a disruptive power of their solutions, most of them mistake some sort of innovation (business model, operational, UX, etc.) for a massive.

Innovation 40

Innovation UX Operations US 40

Bank Innovation

SEPTEMBER 28, 2018

The report, released yesterday, took into account convenience, seamless digital offerings, UX, strong checking account […]. Power's annual National Banking Satisfaction Study, beating last year's winner PNC Bank by a few points, but the rest of the contenders stayed in the same place as last year.

UX 150

UX Report Study National 150

Insights on Business

NOVEMBER 28, 2018

This allows for new innovative operating models such as an SLA that says: “run my risk simulation in 4 hours, regardless of the size.” This means that the application developer can focus on the target user and build the UX that drives customer satisfaction without worrying about the underlying analytics and data.

Risk Management 102

Risk Management Innovation Management Resources 102

Perficient

DECEMBER 19, 2023

Leveraging our industry experience, tangible innovations, and proprietary assets like Envision Online , we bring about transformative changes in our clients’ organizations, enhancing experiences for all its users. ” What Does This Mean for Our Clients? .” ” What Does This Mean for Our Clients?

Report 251

Report Customer Experience Innovation Strategy 251

Chris Skinner

MARCH 29, 2016

I’ve talked about open sourcing banking and finance by converting everything to components (APIs) that can be plug and played into any front-end user experience (UX) through apps and devices, supported by data analytics, cloud and blockchain to reduce and automate the back office.

UX 150

UX User Experience Analytics blockchain 150

PYMNTS

FEBRUARY 20, 2020

Using Angular improves the user experience – and for Lucaciu, UX is key to AdoreMe’s success. On the front end, he noted, Angular enables the ability to run several UX experiments and roll out different features to different segments. “It It enables us to monitor sales and create KPIs that help us drive decision-making,” he said.

UX 210

UX Retail Technology Mobile 210

PYMNTS

NOVEMBER 28, 2018

Another enhancement improves the user experience by including fully optimized mobile-first UX, support for retina-display ready devices, and refined API documentation. In addition, its underlying platform provides access to more than 50 network integrations across six markets and an ecosystem of more than 1.6 million end-points.

UX 183

UX User Experience Resources System 183

Insights on Business

DECEMBER 12, 2018

Innovating in the open. These insights have not only driven the investment strategy in our portfolio, but our clients have also been active participants as we reimagined OpenPages with Watson in a process we refer to as “innovating in the open” (IO). Improve performance using a risk lens to enrich decision-making. Risk-aware decisions.

Innovation 111

Innovation Compliance User Experience Regulation 111

Perficient

FEBRUARY 16, 2021

McDonald’s took these recommendations and rolled out innovative digital self-order kiosks, updated dining experiences with an app to order, and then announced they would implement a trial phase for a loyalty program in Arizona in later years. When McDonald’s began to see a decrease in sales, they stepped back and listened to the customer.

Customer Experience 489

Customer Experience Arizona Branding Examples 489

Perficient

SEPTEMBER 21, 2023

When used in the correct way, intelligence automation will enable professional groups to have more time for innovation and increase work efficiencies. Get ready for a future where data-driven AI changes industries and makes our daily lives unbelievably interesting. It all starts with the data. Interested in AI but not sure where to start?

Data 491

Data Tools Customer Experience Security 491

Perficient

MAY 31, 2023

Open Source Is Essential for Modern Development These freedoms, for Stallman and open-source advocates everywhere, are part of what makes open-source a huge driver of innovation. Perficient partners with many open-source companies to deliver innovative, scalable solutions to our clients. Contact one of our strategists today.

Software 251

Software Study User Experience Innovation 251

PYMNTS

OCTOBER 30, 2018

Good UX vs. Security. That said, Oosthuizen noted, those younger developments often tend to focus on “good UX and the consumer experience — in terms of what works. They might want to innovate, but take shortcuts on security.” And that means “old banks need to partner with FinTech to create innovation,” Oosthuizen noted. “If

Mobile 184

Mobile UX Security Fintech 184

PYMNTS

JULY 10, 2019

The tech firms backed by the investment include systems app company OSLabs, speech technology startup Gnani.ai, IoT solutions provider Silvan Innovation Labs and a computer vision startup in its early stages. De noted that Samsung plans to assist these startups with UX support, tech validation and go-to-market.

Samsung 109

Samsung UX Capital Mobile 109

Perficient

FEBRUARY 2, 2021

The SoDA Report is its regular publication that brings together research, thought leadership and case studies from some of the world’s leading digital agencies and technology innovators. See the full report.

Report 496

Report Case Study Leadership Study 496

PYMNTS

JANUARY 14, 2020

Financial services and payments companies today are required to enable and support innovative new ways for customers to conduct financial transactions from any device, and from any location, without exposing themselves or their data to risk,” he said. Greater Security Without Compromising UX.

User Experience 253

User Experience Security Payments Compliance 253

Perficient

APRIL 20, 2023

They want to have meaningful relationships with technology partners who will bring innovative ideas and proven experience to the table. As financial services leaders research personalization technology partners, we recommend the following value-add checklist.

Marketing 294

Marketing Marketing Strategies social media Strategy 294

BankNXT

MARCH 21, 2017

Harnessing innovation through the voice of the customer on BankNXT. The Amazon Echo smart assistant deployed by Visions is using customer interaction to empower the credit union's product research. Story by Glen Sarvady.

Innovation 60

Innovation UX Marketing Technology 60

PYMNTS

MAY 28, 2018

Key learnings around audience segments, engagement rates, consumer preferences, and UX will inform the projects we are creating, and how we improve the ones that are already in the market to fuel future innovation.”. We’ve learned a lot from launching and running Tanda, and then scaling it back.

UX 100

UX United States Groups Tools 100

BankNXT

MARCH 2, 2016

When banks talk about banking innovation, is it for their sake or ours? Innovation and the banking hall pass on BankNXT. Duena Blomstrom explains the difference.

Innovation 40

Innovation Customer Experience UX 40

PYMNTS

NOVEMBER 1, 2018

report: “The rise of digital innovators in financial services presents a significant threat to the traditional business models of retail banks.”. FinTech firms, instead of seeking to break through the banking walls and create a new payments world, are instead “helping to enable many of those innovations for those banks.”

Fintech 191

Fintech UX Mobile FDIC 191

PYMNTS

APRIL 3, 2019

UX, Payments and App Innovation. Costa’s stores have made physical infrastructure changes to mirror the app innovations to reduce pain points such as long lines while adding personalization to the overall experience. Costa needs to innovate continuously. We did a lot of operational testing beforehand.

Mobile 101

Mobile Innovation UX Security 101

PYMNTS

JULY 7, 2020

It also opened the door for a boom of FinTech innovation and a flood of alternative lenders targeting the small- to medium-sized business (SMB) segment. And it may be an opportunity for alt-lenders to once again initiate an innovation boom.

Lending 171

Lending Industry Fintech UX 171

BankNXT

FEBRUARY 24, 2016

Chris Skinner reviews the top 10 trends in banking innovation according to Efma. The top 10 trends in banking innovation on BankNXT.

Trends 40

Trends Innovation User Experience UX 40

Perficient

APRIL 4, 2022

Perficient’s offerings enable insurance companies to innovate and deliver products and services through superior and personalized mobile, online, phone, and in-person experiences. Leveraging technology in a personalized user experience is a critical way we will make this come true.

Mobile 294

Mobile Survey User Experience Analytics 294