PYMNTS

JUNE 16, 2017

When it comes to the ramifications for the retail industry, a Deloitte study found that 56 cents of every dollar spent in retail stores today is influenced by digital interactions. Unveiled at Asia’s CES event last week, the Consumer Technology Assn.’s The Consumer Technology Assn.’s

Study 119

Study Online social media Retail 119

PYMNTS

JUNE 6, 2017

Thanks to connected technology, consumers’ expectations on the retail experience have changed. Upon surveying more than 100 retail operations leaders across 250 store locations, the study revealed barriers blocking growth and the key performance indicators being used for measurement.

Study 100

Study Retail Austin Customer Experience 100

BankInovation

JUNE 26, 2020

This week, MLBM released its 2020 Brand Intimacy Study. Citizens Bank, meanwhile, is transforming its technology core through a data-driven personalization engine. Financial services ranked 11th out of 15 industries when it comes to emotionally connecting with customers.

Branding 64

Branding Study Data Industry 64

PYMNTS

MARCH 24, 2017

A new study from Oracle revealed that consumers are more willing to engage with brands that offer new retail technology if they are able to exert control over their experience. This signals brands to focus on building a strong foundation to win trust.

Retail 101

Retail Technology Study Branding 101

Chris Skinner

JUNE 8, 2017

Even today he claims they have achieved double digit … The post A brand new Clearing Bank for Britain appeared first on Chris Skinner's blog. Here’s the overview: Built with Microsoft Azure, the bank offers a simple API plugin to any third party to get access to the full UK clearing system.

Branding 206

Branding Meeting System Regulation 206

PYMNTS

MARCH 20, 2020

We have deep dives into in-house restaurant ordering apps and cloud technology, as well as a report on banks running short on large bills amid the coronavirus crisis. Can The New England Patriots Brand Survive Losing Tom Brady? NYC Bank Runs Short Of Big Bills As Customers Hoard Cash. Uber CEO Sees Cash Position As Downturn Defense.

Technology 181

Technology Apple New York City social media 181

PYMNTS

MARCH 26, 2019

Innovators are seeing the potential to shape the way consumers place their orders at quick-service restaurants (QSRs) through digital technology. The company has conducted timed studies, finding that it can take over a minute to make a repeat order through a mobile app, while it takes only about 15 seconds through its service.

Technology 121

Technology Maine Study Google 121

PYMNTS

NOVEMBER 21, 2018

A new survey of small business owners suggests that small businesses are struggling to find the right targets for their technology investments. 20) found that small businesses are overlooking technologies that their customers want or that may improve their operations, including chatbots and artificial intelligence (AI). ” .

Study 129

Study Survey Leadership Millennials 129

PYMNTS

OCTOBER 21, 2016

The movement toward mobile payments has been a strong one, but brands and retailers have been slow to adopt to that change, according to a recent report, NewStore’s eponymous and inaugural NewStore 2016 Mobile Retail Report. All categories were judged on technology implementation.

Study 100

Study Retail Mobile New York City 100

Perficient

MAY 9, 2022

We all get high-level behavioral segmentation studies and marketing personas, but they don’t get us closer to the actual customer. You can do this by leveraging data and intelligence to be data-enabled and driven as well as platforms and technology to deliver real-time connected experiences and frictionless services.

Strategy 294

Strategy Study Survey US 294

PYMNTS

DECEMBER 29, 2020

The biggest brands in the U.S. Corporates that could quickly invest in new technology also benefited from the fast, unexpected pivot to living, working and learning online. Manyika added that there was a gaping digital divide between technologically-savvy firms and those less inclined to tap new tech. A record $2.5

Report 251

Report Branding Analysis America 251

Perficient

FEBRUARY 4, 2021

An accessible site can bring in additional customers and provide brand differentiation from your competitors. An accessible site can also tie in and reinforce your company’s brand values. Designing with accessibility in mind creates a better site/experience for all users. Using text instead of images when possible.

UX 531

UX Guidelines Compliance Study 531

PYMNTS

DECEMBER 6, 2017

According to PYMNTS research, most brands in the QSR space are losing the innovation race. PYMNTS recently caught up with Mark Berinato, vice president of digital experience and design for Panera Bread, to talk about changing consumer expectations and the future of mobile-enabled technology in the QSR industry. .

Innovation 120

Innovation Study St. Louis Google 120

Perficient

FEBRUARY 18, 2021

I presented on this topic, along with my colleague Scott Albahary – Chief Strategist for Financial Services here at Perficient and Jim Marous – Co-Publisher of The Financial Brand , to approximately 500 financial services industry folks. You can view the webinar on-demand by going to The Financial Brand site at this location.

Digital Strategies 383

Digital Strategies Strategy Industry Case Study 383

PYMNTS

OCTOBER 16, 2020

How consumer packaged goods (CPG) brands and subscription-based businesses respond to this important trend will be make-or-break for many. The D2C And The New Brand Loyalty Opportunity study contains telling statistics on the growth of D2C, and only a few are needed to show the trend. Pandenomics’ And D2C Commerce.

Branding 211

Branding Study Online Retail 211

PYMNTS

MARCH 13, 2019

To compete, finance providers should be utilizing data-derived insights to secure their customer base, improve their service and capitalize on their brand strength.” The latest entrants to the market bring agility and a sharp focus on customer service. Cross-selling opportunities were cited by 42 percent of companies.

Study 155

Study Customer Experience Fintech Survey 155

The Financial Brand

DECEMBER 21, 2023

Here Are Three Case Studies appeared first on The Financial Brand. Here Are Three Case Studies appeared first on The Financial Brand. This article Wondering Where to Invest in Banking Tech? Here's how one bank, one credit union and one fintech made tech upgrades that improved employee and customer experience.

Case Study 20

Case Study Study Customer Experience Branding 20

Perficient

DECEMBER 9, 2020

Providing a quality commerce experience is table stakes in these unprecedented times, and brands across all industries are racing to sell through digital channels. However, every industry is unique and requires a variety of different services, technologies, and assets for successful omnichannel delivery.

Report 572

Report Industry Strategy Branding 572

PYMNTS

AUGUST 24, 2020

PYMNTS’ latest research report, Mastering Multichannel Commerce Playbook: The New Retail Reality , in collaboration with Citi , examines these technological and consumer behavioral shifts and looks at three emerging channels: direct-to-consumer (D2C), subscription and digital business-to-business (B2B) commerce platforms. billion in 2020.

Retail 216

Retail Report Case Study Study 216

Perficient

DECEMBER 21, 2020

The Visionaries: Can tell a great story about their target prospect, what they should see, and how they should interact with the brand but struggle to execute on their vision. With data being such a vital part of successful businesses, it’s alarming that a recent study found data quality to be severely lacking.

Strategy 322

Strategy Data Guidelines System 322

PYMNTS

SEPTEMBER 29, 2020

Mastercard, through its collaborative fraud and dispute resolution technology Ethoca , will now offer a new version of online statements with added logos and clear business names for each transaction. The release said doing so is a way to both clear up confusion for customers and also to allow brands a way to establish more presence.

Online 243

Online Guidelines Study Fraud 243

PYMNTS

MARCH 22, 2017

Within banking, SolarisBank garnered $28 million, with venture capital provided by Arvato Financial Solutions, among others, which will be taken to expand the European technology platform, furthering geographic reach. Cannabis Dispensary Software-as-a-Service Provider Baker Technologies Raises $3.5M. Hint: It grew rapidly.)

Technology 119

Technology Colorado Tools Denver 119

ABA Community Banking

MARCH 18, 2019

Bank Performance The Economy Financial Research Feature Financial Trends Technology People Performance Customers Branch Technology/ATMs Tech Management Mobile Online Community Banking Profitability Fintech Feature3.

Study 40

Study Branding ATM Community Bank 40

Perficient

APRIL 14, 2022

The connection between technology and consumers in the insurance industry has never been more relevant. Although the insurance industry was already facing rising competition and customer expectations, the global pandemic forced our industry to take legacy processes and technologies, and transition to “digital” seemingly overnight. .

Strategy 332

Strategy Tools Industry Customer Experience 332

PYMNTS

MAY 15, 2020

While some of the news around the topic stresses the importance of media opportunities to seal customer retention, one of the newest loyalty tactics uses emerging technology to promote in-store data capture. That ability to reach out is critical for brands, according to a new study from NCSolutions.

Strategy 140

Strategy Branding Retail Study 140

Insights on Business

FEBRUARY 6, 2019

The financial services industry is one of the fastest adopters of this technology. –> Read the Bradesco case study to learn more. The IBM Watson Assistant team has been busy in the past year helping clients implement state-of-the-art chatbots. IBM scores at the top in analyst ratings for chatbots.

Technology 144

Technology Video social media Case Study 144

Perficient

SEPTEMBER 15, 2020

Consumers expect technology to work intuitively, regardless of its underlying complexity. You can get started by mapping the customer journey, uncovering pain points and opportunities across their interactions with your brand. Then widen your inquiry to learn from your customers as they interact with brands well outside your industry.

User Experience 427

User Experience Innovation Branding Customer Experience 427

Perficient

JULY 2, 2020

I recently delivered a webinar , in which I discussed the CTMS migration approaches taken across several case studies. This may include current active studies as well as historical data in our legacy systems. You’ll come away with an understanding of: Pros and cons of each CTMS migration method.

Study 332

Study System Data Training 332

PYMNTS

SEPTEMBER 1, 2016

Walmart and the Dr Pepper Snapple Group helped each other solve an interesting conundrum recently: In an increasingly digital- and mobile-focused retail age, the two partnered together to help bridge the gap between brands and retailers to benefit consumers. We’ve seen a wave of technology starting to influence buyers in new ways.

Branding 101

Branding Retail Groups social media 101

PYMNTS

MAY 20, 2020

The upgrade and innovation centered around its flagship Tmall Genie smart speaker will use proprietary technologies that combine AI and the Internet of Things (IoT). The Tmall Genie smart speakers were introduced by Alibaba three years ago and link to more than 270 million devices from 1,100 brands in China, according to Ku.

Kentucky 253

Kentucky Study Conference Innovation 253

PYMNTS

DECEMBER 11, 2020

One recent study found that 51.7 percent of United States consumers have made at least one purchase with new brands since the start of the global health crisis, for example, driven to try out new merchants due to either lower prices or the expectation of a more convenient experience. About The Playbook.

Online 241

Online Payments Retail United States 241

Perficient

DECEMBER 2, 2020

Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. We were prepping for our webinar, “ Digital Strategy Lessons Financial Institutions Can Learn From Top Brands in Other Industries ,” which we’re co-hosting with him on December 8th.

Data 294

Data Customer Experience Case Study Branding 294

PYMNTS

MARCH 17, 2020

Digital brands lack brick-and-mortar stores’ advantages — customers cannot feel fabric textures or see electronics’ resolution qualities. Visual search technologies could help eCommerce brands gain the edge they need to engage customers and — more importantly — make purchases.

Retail 143

Retail Millennials Tools social media 143

PYMNTS

DECEMBER 7, 2017

A new study has revealed that Alexa users are buying more, which means that its voice technology is turning into a major marketing platform for consumer brands. CNBC reported that the study, conducted by Linc Global, found that Amazon Echo owners increased their purchases of consumer products, such as diapers, by 13.5

Study 102

Study Branding Examples Retail 102

PYMNTS

SEPTEMBER 23, 2020

As merchants attempt to fulfill the demands of customers for expediency and less person-to-person contact, Dunkin’ and sports venue hospitality stands are experimenting with a new Mastercard checkout-free payment technology, The Wall Street Journal (WSJ) reported. percent because of temporary and for-good closures due to COVID-19.

Delaware 150

Delaware System Mobile California 150

Perficient

APRIL 4, 2022

3) Tell Me – Authentic, Relevant Brand Messages and Experiences. Personalization is but one key element of this, enabled by technology and implemented using design thinking. Leveraging technology in a personalized user experience is a critical way we will make this come true.

Mobile 294

Mobile Survey User Experience Analytics 294

Perficient

MARCH 8, 2023

In fact, a 2021 study by BNY Mellon showed there would be an extra $3.22 Gone are the days when a company could just add some (traditionally) feminine branding and call its efforts toward gender inclusivity sufficient. Consider women more mindfully in marketing efforts. households.

Innovation Strategies 275

Innovation Strategies Study Marketing Leadership 275