PYMNTS

FEBRUARY 25, 2020

Retailers are facing a personalization paradox. Recent studies are showing counter trends right now that are proving the adage that consumers want what they want — even if it’s a contradiction. That’s where brands can use the entire data stream, those digital footprints that their customers are leaving.

Retail 202

Retail social media Study Security 202

PYMNTS

MARCH 17, 2020

eCommerce’s rise has only made designing retail showrooms more complex, however. Digital brands lack brick-and-mortar stores’ advantages — customers cannot feel fabric textures or see electronics’ resolution qualities. Merchants need to bridge this gap as digital connectivity pushes the retail world’s boundaries.

Retail 143

Retail Tools Millennials social media 143

PYMNTS

SEPTEMBER 21, 2020

These moves seem logical for consumers who have been barred from visiting brick-and- mortar retailers or who are wary of contact with cashiers or payment terminals due to the potential for viral transmission, but they are also likely to have a dramatic impact on the future of digital and in-store commerce. The rise of omnichannel .

Retail 243

Retail Online social media Mobile 243

PYMNTS

SEPTEMBER 23, 2016

Amido , a vendor-agnostic technical consulting agency, believes that the majority of big brands are still failing to understand their customers, despite a number of technological solutions designed to help them do so. In most cases, the answer is a hybrid-IT approach to multiple products and some custom build.

Study 100

Study Branding Retail Data 100

PYMNTS

MAY 28, 2020

That turns out to be sage advice as the retail sector sets out to recover from an overall double-digit downturn in consumer spending. Wiese and his team have put together several reports that benchmark the current crisis and show the media opportunity, especially for DTC retail , in the current environment.

Branding 131

Branding Retail Marketing Maine 131

PYMNTS

JUNE 2, 2020

The list of positive retail brand attributes goes on and on, but one new post-pandemic value has become more important than all the others: cleanliness. Fitting rooms have been strictly regulated or even shut down by some retailers. Red Roof isn’t far behind on the branding front with its program, RediClean.

Retail 141

Retail Las Vegas Branding Pennsylvania 141

PYMNTS

NOVEMBER 9, 2020

For retailers, it is a time of reexamination. Digital-first or digital-native retailers made it so. Retail’s own performance reflected that shift. Brands fast-tracked their own direct-to-consumer efforts as stores were no longer the reliable distribution outlets they once were. The Numbers Have It. and Brazil.

Retail 295

Retail Online Branding Data 295

PYMNTS

JULY 6, 2020

If your business touches retail in any way, it might pay to follow a few important breadcrumbs. Last week, Constellation Brands purchased Empathy Wines , a direct-to-consumer (DTC) eCommerce business that sells wines from California vineyards. That quarter, Nike CEO John Donahoe said that digital represented 30 percent of Nike’s sales.

Retail 259

Retail Meeting Branding Maine 259

PYMNTS

MAY 5, 2020

Retail reopening events continued to draw light foot traffic on Monday, as Florida joined Texas in allowing non-essential stores to reopen. percent of consumers shop for retail goods online more often than they did on March 6, the first day of our study, and that continues to climb — up 10.5 percent from 35.5

Florida 205

Florida Retail Tampa Customer Experience 205

PYMNTS

FEBRUARY 25, 2020

While the concept of a brand having a “voice” is not a terribly new idea, before this month it was more metaphorical and mostly a synonym for “style.” As of a few weeks ago, however, Amazon announced that Polly is now taking its offering up a level, and allowing brands the opportunity to customize text-to-speech voices for their Alexa skills.

Branding 161

Branding Google National Study 161

PYMNTS

JULY 28, 2017

From manufacturing to customer service, there have been several parts of today’s workforce that have been automated by some form of smart technology. Over the last few years, chatbots have taken the retail space by storm, helping to automate several key aspects of customer service. What’s the effect of chatbots on the retail industry?

Retail 179

Retail Case Study Customer Experience Technology 179

PYMNTS

APRIL 29, 2020

New developments are focusing on supply chain, government activity and infrastructure to improve the customer experience as post-pandemic retail finds its legs. Retailers that sign up for the new program will receive discounts of up to 40 percent on FedEx Ground and 50 percent on FedEx Express services.

Retail 154

Retail Customer Experience Branding Conference 154

PYMNTS

JANUARY 12, 2021

In today’s top retail news, Dollar Shave Club (DSC)’s board of directors have named a new CEO for the brand, while Albertsons Companies registered a digital sales growth spike in its third quarter fiscal 2020 results. Plus, Salesforce has revealed a new loyalty management platform for companies.

Retail 145

Retail Branding Study Management 145

Independent Banker

JANUARY 1, 2022

To have a true impact on the needs and expectations of today’s consumer, financial institutions must adopt successful practices from retail sectors, such as e-commerce, travel and entertainment that successfully deliver on expectations for consistent, personalized experiences through every stage of the buying journey. Delivering Value.

Retail 103

Retail Community Branding Study 103

PYMNTS

JUNE 12, 2019

One example in retail and payments is tech incubators — specifically, those run by specific companies and brands, a trend that shows signs of growing even more in the 2020s (which, let us remind you, are only a few months away). LISNR Case Study. The basic idea behind LISNR is to send data securely via audio. Customer Journey.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

JUNE 16, 2017

When it comes to the ramifications for the retail industry, a Deloitte study found that 56 cents of every dollar spent in retail stores today is influenced by digital interactions. As such, it would behoove retailers to invest wisely in incorporating social media strategies into their overall marketing campaigns.

Study 119

Study Online social media Retail 119

PYMNTS

OCTOBER 22, 2019

Direct-to-consumer (DTC) brands are aiming to make the chocolate industry more sustainable by cleaning up the supply chain with the help of blockchain technology. In retail, brick-and-mortar merchants and eCommerce firms are striving to offer compelling subscription offerings.

Retail 100

Retail Video Study blockchain 100

PYMNTS

JUNE 12, 2018

Borrowing from the strategy of fast food restaurants, Dine Brands is working on a new order-ahead technology. It’s like converting casual dining to fast food,” Dine Brands CEO Stephen Joyce told The Post. By adding technology, restaurants such as Applebee’s hope to increase spending and bring in younger customers.

Branding 122

Branding New York Technology Study 122

PYMNTS

AUGUST 4, 2020

The next three to five years are going to be defining years for eCommerce technology, and we truly believe we have a shot at building one of the most important companies in the history of commerce.”. It’s not just a specific customer – it’s actually an array of smaller brands that are growing up into the big brands of tomorrow.

Branding 131

Branding social media Case Study Study 131

PYMNTS

FEBRUARY 27, 2020

In this case, it’s the gap between interest and intent, the chasm that lies between consumer awareness of unattended retail and actually taking the plunge in buying at the kiosk and vending machine. At a high level, according to PYMNTS data , unattended retail is reaching only one-tenth of its potential. Hurdles For Larger Merchants.

Retail 131

Retail Comparison Technology Branding 131

PYMNTS

MARCH 12, 2020

Today a customer may walk into a retail location in the midst of a pandemic. In fact, experiential retail does not sleep during a pandemic or any other external event. Technology and attention to detail can extend experience to any corner of the globe or any business vertical. First, retailers need the right mindset,” he said.

Retail 141

Retail Course Study Online 141

PYMNTS

JULY 26, 2016

If you’re a retailer or a brand, it seems as though eCommerce and the rise of smartphones and mobile shopping have made your customers more cost-savvy and price-aware than ever before. Well, the rise of eCommerce and mobile shopping doesn’t have to mean doom and gloom for luxury brands or retailers.

Branding 100

Branding social media Millennials Study 100

PYMNTS

JANUARY 2, 2020

It’s going to be a very vocal year when it comes to retail. Voice is the killer app of the connected commerce experience, according to the How We Will Pay: 2019 Edition study. Houndify is one-of-a-kind in that it is the only platform that allows brands to remain in complete control of their data and their brand.”.

Retail 154

Retail Branding Comparison Data 154

PYMNTS

NOVEMBER 8, 2019

The rise of unattended retail – from yesterday’s vending machines full of candy and soda to today’s upscale self-service conduits where one can get kiosk champagne at a hotel (it’s true!) – all started with digital payments. That growth came as vending and unattended retail firms struggled to compete with big-box retailers.

Retail 108

Retail Michigan Branding Mobile 108

PYMNTS

AUGUST 31, 2017

Retailers trying to bridge the growing gap between the shopping trends of Baby Boomers, Generation Z and every demographic in between may think they have the different generations figured out, but in some cases, operating on assumptions can lead to missed sales. Baby Boomers. These consumers were born between 1946 and 1964, and the U.S.

Retail 147

Retail Millennials Study Trends 147

PYMNTS

OCTOBER 13, 2020

Digging into a captivating worldwide case study on economics meeting chaos theory and what happens when it does, How We Will Pay , a PYMNTS and Visa collaboration, gauges the situation 10 months into the pandemic, as connected commerce coalesces and new patterns solidify.

Millennials 298

Millennials Study Case Study Retail 298

PYMNTS

OCTOBER 16, 2020

Direct-to-consumer (D2C) selling has taken wing with the ascendance of eCommerce to retail’s throne. How consumer packaged goods (CPG) brands and subscription-based businesses respond to this important trend will be make-or-break for many. There are over 1 million brands currently on the platform. Pandenomics’ And D2C Commerce.

Branding 211

Branding Study Online Retail 211

PYMNTS

DECEMBER 12, 2018

According to the PYMNTS Remote Payments Study , connected devices are changing the relationship between shoppers and physical stores. For shoppers who rely on smartphones, the “face” of the modern retailer is becoming its mobile website and app. The study also found that 10.5 About a quarter – or 24.8

Retail 130

Retail Mobile New Jersey Study 130

PYMNTS

AUGUST 17, 2017

It can be argued that some of the toughest buyers to keep in mind when planning out retail strategies are teenagers. With each passing decade, the buying patterns of teens undoubtedly and unequivocally see a shift alongside the advances in technology.

Retail 127

Retail social media Online Mobile 127

PYMNTS

SEPTEMBER 27, 2017

RIP retail. In a recent whitepaper, the firm noted that brick-and-mortar retailers face — and certainly feel — more pressure than ever to keep stores humming as centers of commerce. After all, over 90 percent of retail sales are still done in physical stores. Where Amazon treads, retailers tremble. Or, maybe not.

Retail 104

Retail Branding Online Examples 104

PYMNTS

MARCH 17, 2020

retail economy is unprecedented. What are some of the retailing changes that could last beyond the end of the coronavirus crisis? Contactless payments, however, will fit nicely into what will be a need to have low-touch or no-touch retailing experiences. They want contactless payment technology. So what sticks?

Retail 134

Retail Seattle Comparison Trends 134

PYMNTS

AUGUST 3, 2016

We all know — and keep hearing almost ad nauseam — all about how the rise of online shopping is changing the very face of the retail industry and consumer habits. But what is that “changing face of retail” actually going to look like in a few years? A new study from PricewaterhouseCoopers , entitled “Understanding How U.S.

Retail 100

Retail social media Branding Online 100

PYMNTS

DECEMBER 23, 2016

This holiday season, studies say consumers are holding retailers to a higher standard than in past years. But brands, merchants and retailers are lacking when it comes to keeping pace with those expectations. But brands, merchants and retailers are lacking when it comes to keeping pace with those expectations.

Retail 100

Retail Mobile Branding Customer Experience 100

PYMNTS

NOVEMBER 21, 2018

A new survey of small business owners suggests that small businesses are struggling to find the right targets for their technology investments. 20) found that small businesses are overlooking technologies that their customers want or that may improve their operations, including chatbots and artificial intelligence (AI). ” .

Study 129

Study Survey Leadership Millennials 129

PYMNTS

DECEMBER 11, 2020

The pandemic is proving to be a tough loyalty test for retailers, as they are competing for customers’ attention in an environment where competition is still present in both online and in stores. One recent study found that 51.7 Retaining the loyalty of consumers is an age-old challenge for retailers.

Online 241

Online Payments Retail United States 241

PYMNTS

MAY 15, 2020

Customer loyalty continues to be a recurring theme this week as retailers look to reopen and the latest monthly sales report shows another double-digit plunge. The solution also enables retailers to create marketing campaigns that are triggered whenever repeat customer behavior or presence is detected.

Strategy 140

Strategy Branding Retail Study 140

PYMNTS

JANUARY 14, 2019

It looks like we can finally have a serious conversation about the impending collapse of physical retail in the U.S. All it took was a 160-year old retailer and a $34 billion kick in the stomach to the retail sector to get everyone’s attention. retailer, Sears, which found itself standing at Chapter 7’s front door.

Retail 198

Retail Online Mobile Data 198