PYMNTS

JANUARY 9, 2020

In the webinar, case studies will show how merchants can differentiate themselves by successfully bridging digital and physical retail settings. In the webinar scheduled for Jan. Fraud is always top of mind – and the webinar will address whether the digital age necessarily means higher vulnerability to attacks.

Payments 151

Payments Case Study User Experience Millennials 151

PYMNTS

NOVEMBER 23, 2020

Advanced AI means reducing chargebacks, saving inventory, maintaining brand loyalty and spending more time managing the lunch rush than worrying about fraud.”. Smart machine algorithms have allowed food delivery times to be accelerated, while AI-enabled voice assistants are helping restaurants rapidly fulfill orders.

Mobile 289

Mobile Boston Fraud Colorado 289

PYMNTS

JULY 18, 2019

Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. As noted in the study, larger financial institutions outpace smaller brethren when it comes to grabbing market share, largely through the competitive advantage of hefty IT budgets that get new products to market with haste.

Innovation 155

Innovation Study Technology Millennials 155

PYMNTS

OCTOBER 15, 2018

Other studies indicate that mobile and connected banking offerings are most popular among millennials and other young consumers, meaning mobile banking apps’ popularity is likely to continue — and increase — in the coming years. encourages brand loyalty and is easy to use, it still leaves merchants vulnerable to chargebacks.

Fraud 165

Fraud Security Mobile User Experience 165

PYMNTS

JUNE 17, 2016

It’s a question that USA Technologies, a leader in digitizing payments for unattended retail , wanted answered with respect to the use of mobile payments to buy goodies in vending machines. USA Tech’s study proves the power of advertising a particular brand, at the exclusion of others, to influence consumers to change their behavior. “We

Apple 100

Apple Retail Study Louisiana 100

PYMNTS

DECEMBER 3, 2019

Small Business Credit Card Satisfaction Study, businesses are twice as likely as consumers to switch credit card brands, with many small businesses serving “relatively low” scores for issuers’ rewards, benefits and services. Power took one key friction point of the small business (SMB) credit card market to task.

Cards 101

Cards Innovation Tools Study 101

Perficient

AUGUST 30, 2022

Once the Roadmap and team objectives are established, stakeholders should work with information technology partners to identify high-level solutions. Preferred technologies (UI/UX technologies, backend technologies like Java,Net, ETL Informatica, etc.) Once these decisions were made, the project was deemed “ready.”

Meeting 294

Meeting Examples UX Case Study 294

NCR

JUNE 29, 2016

Coming of age during the last recession and being subjected to the barrage of headlines about financial executives misbehaving, many Millennials are distrustful of established financial brands and institutions. are in the bottom 10 of the least loved brands by Millennials. Technology, with an emphasis on Mobile.

Millennials 45

Millennials social media User Experience Branding 45

Perficient

NOVEMBER 6, 2020

It takes deliberate, thoughtful planning to orchestrate the right people, processes, products, and, yes, technologies to do it well and to do it consistently. This is especially true for digital experiences where the user experience will dominate the customer experience more than any single factor.

Customer Experience 427

Customer Experience UX User Experience Branding 427

PYMNTS

JANUARY 14, 2019

PYMNTS’ study of 2,600 U.S. PYMNTS’ study of 1,000 consumers, which we did the day after Black Friday 2018 , reported that 40 percent of the consumers who shopped on Black Friday said they did so from their couches. And it did so via a channel that was not at all conducive to a digital shopping experience. But consider this.

Retail 198

Retail Online Mobile Data 198

Filene

APRIL 28, 2017

It creates clouds of social interactions to see who is connected to who and find out the influencers among your membership to target or prioritize a connection with that may help you tell the story to others in their circle and become your brand ambassadors.

social media 28

social media Big Data Case Study Analytics 28

South State Correspondent

APRIL 24, 2023

Just when you were getting your bank’s head around how you will operationalize ChatGPT (our breakdown HERE ), AutoGPT, an application built on top of ChatGPT, gets released and takes the technology to a new level. Content Production – Where ChatGPT can create copy, AutoGPT can add graphics, format the copy, and brand it.

social media 195

social media Data Marketing Technology 195

FICO

MARCH 6, 2020

In our experience these technologies can increase the number of SARs by 20% while at the same time producing efficiency gains of 30% in alert investigation and case management. They need to build long-lasting brands, create customer trust and satisfaction, and protect their good reputation to safeguard their business.

Compliance 81

Compliance Technology Fraud Analytics 81

PYMNTS

JUNE 27, 2016

Working with our partner, InfoScout, we fielded our latest quarterly consumer study of Apple Pay adoption and usage in early June and just completed our analysis. The only thing Apple didn’t do was require users to wear Apple-branded gear while checking out. This, everyone, is the Apple Pay story, 20 months post-launch. .

Apple 165

Apple Mobile Cards Payments 165

Gonzobanker

AUGUST 28, 2020

But even then, the number of median active mobile users reported by mid-size banks had increased nearly 40 percent over Cornerstone’s prior bank study in 2017. Providing a top-notch digital customer experience is critical to an institution’s competitive future. Digital Banking is Here to Stay.

How To 158

How To User Experience Resources Strategy 158

Gonzobanker

NOVEMBER 16, 2023

population will soon be comprised of what’s known as “digital natives,” those born after 1989 who have lived their whole lives immersed in technology. By providing visitors a way to directly interact through comments, “likes,” re-posts and more, an institution can deliver a more personal and credible user experience.

social media 97

social media Marketing Millennials Trends 97

CB Insights

JANUARY 8, 2019

In this report, we analyze Apple’s ongoing impact on clinical research and studies, its strategy in building a personal health record, and where the company’s going next in healthcare. Various existing healthcare players have notoriously terrible brand and customer experience, which has been Apple’s focus as a company.

Apple 78

Apple Data Industry Study 78

Accenture

SEPTEMBER 30, 2019

Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.

Data 150

Data Customer Experience Analytics Case Study 150

PYMNTS

MAY 5, 2016

But while the payments and mobile industries themselves are eager to get their technology into the hands of consumers, those consumers seem reluctant to adopt the new platforms. Like any hotbed of technological innovation, many competitors have emerged and crowded the marketplace with options. So, what’s the disconnect?

Mobile 100

Mobile Samsung Payments Apple 100

FICO

JUNE 27, 2022

Banking and insurance companies have a customer experience problem: despite spending hundreds of millions of dollars trying to optimize their clients’ customer experiences through digital transformation – spending that totaled more than $1.3 Yet only 49% of U.S. Yet only 49% of U.S.

Customer Experience 52

Customer Experience Analytics Strategy Management 52

PYMNTS

JANUARY 2, 2017

It was a busy year throughout the world of payments, with plenty of new technology making headlines along the way. Prpic and his team are hoping to use VR technology to transform luxury and high-end retail as we know it. McDowell said that he was not surprised to see such big names readily invest in the technology.

Retail 123

Retail Millennials blockchain Mobile 123

PYMNTS

APRIL 23, 2018

Physical retail is being disintermediated by a host of new players using digital technologies and data that further erode their relevance. The retailer became the category leader by moving yard and garage sales online and later by expanding into selling new branded products. Digital swamped physical. Software swamped hardware.

Retail 117

Retail Maine Lending Software 117

CB Insights

OCTOBER 31, 2019

Mentions of chatbots in earnings calls and press releases skyrocketed, and for many, it seemed that chatbots might be the next big disruptive technology. The important chatbots of 2019 aren’t all-knowing virtual butlers; they’re highly targeted applications of conversational technology. Table of Contents. Get the full report.

Industry 78

Industry Examples Tools Retail 78

CB Insights

MAY 15, 2019

Key people: Chris Curtin, Chief Brand & Innovation Marketing Officer; Shiv Singh, Senior Vice President of Innovation & Strategic Partnerships. Fidelity — Fidelity Center for Applied Technology (FCAT) and Fidelity Labs. Visa — One Market Center. Founded: 2013. Founded: 1999 and 2005.

Innovation 78

Innovation blockchain Technology Groups 78

PYMNTS

DECEMBER 11, 2017

But why then, you might ask, are so many pure-play eTailers, whose target audience is the millennial — like The RealReal and Rent The Runway , new marketplaces like OfferUp , deal aggregators like Groupon , alt lenders like SoFi and alt lending platforms like LendingTree — buying pricey blocks of airtime on CNN and CNBC to promote their brands?

Millennials 109

Millennials Video Maine Operations 109

PYMNTS

DECEMBER 5, 2016

But mobile and other connected devices, the cloud, software platforms, new technologies, data, near-ubiquitous wireless internet and the imaginations of innovators have changed all of that. Like retail, technology alone isn’t the savior but an enabler for incumbents and innovators alike. The Commoditization Of Retail.

Retail 100

Retail Payments Mobile Innovation 100

CB Insights

APRIL 3, 2018

Below, we analyze how AI, machine learning, and computer vision-based technologies — including robots used for heavy lifting, navigation, and assembly tasks — are impacting all parts of the retail chain, from the manufacturing of goods all the way to their distribution. Using CB Insights data, we dug into the changing retail landscape.

Retail 78

Retail Online Branding Strategy 78

CB Insights

DECEMBER 14, 2017

In the process, these brands, spanning everything from detergent to sneakers, are radically changing consumer preferences and expectations. These well-positioned startups are not just competing with some of the biggest retail brands in mattresses, razors, shoes, and more, by launching their own brands.

Video 78

Video Branding Company Strategy 78