PYMNTS

JANUARY 9, 2020

In the webinar, case studies will show how merchants can differentiate themselves by successfully bridging digital and physical retail settings. In the webinar scheduled for Jan. Retooling the Approach. Fraud is always top of mind – and the webinar will address whether the digital age necessarily means higher vulnerability to attacks.

Payments 151

Payments Case Study User Experience Millennials 151

PYMNTS

JANUARY 8, 2021

But for all the challenges thrown up by 2020, the surge of consumers online has forced merchants to raise the level of their digital checkout game, according to the latest edition of the PYMNTS Checkout Conversion Index. percent for online and 1.4 The year 2020 saw the overall index score rise by 2.2 The Classics Still Count .

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

OCTOBER 15, 2018

Both solutions provide increased fraud protection to online transactions made via debit or credit cards. Other studies indicate that mobile and connected banking offerings are most popular among millennials and other young consumers, meaning mobile banking apps’ popularity is likely to continue — and increase — in the coming years.

Fraud 165

Fraud Security Mobile User Experience 165

PYMNTS

JUNE 15, 2020

“With restaurants shifting to takeout only due to the pandemic, it’s more important than ever that guests’ digital experience be on point with the experience they would receive at restaurants,” Scott Lawton , the restaurant’s co-founder, told PYMNTS in a recent interview. Online reviews are vital in today’s restaurant industry.

social media 132

social media Mobile Connecticut Online 132

PYMNTS

OCTOBER 27, 2016

“Once they’re inside your store, they expect the experience to be a seamless one: More than 40 percent of smartphone shoppers want retailers to automatically surface relevant information, such as the location of the item in the store, a special deal or related products,” Google said in an Inside AdWords blog post.

Retail 100

Retail Google User Experience Mobile 100

PYMNTS

JANUARY 14, 2019

That’s because they’ve trained consumers over the last half decade that walking into a store isn’t as nearly as satisfying or productive an experience as shopping online—and not necessarily from those same traditional players. PYMNTS’ study of 2,600 U.S. That won’t be a slam-dunk for traditional retailers. But consider this.

Retail 198

Retail Online Mobile Data 198

PYMNTS

MAY 6, 2019

Particularly popular, according to the report, are Louis Vuitton, Chanel, Gucci, Nike, Fendi and Balenciaga-branded items. And most fake accounts selling counterfeit merchandise usually upload a large quantity of posts every day, resulting in a chaotic and negative user experience,” the report stated. trillion every year.

social media 123

social media Branding Survey Report 123

PYMNTS

MARCH 20, 2020

As the coronavirus got up close and personal during the week of March 2, PYMNTS put a study into the field on March 6 to a census-based panel of approximately 2,128 consumers in the United States. It takes effort to balance seamless-but-fraud-free user experiences. Can The New England Patriots Brand Survive Losing Tom Brady?

Technology 181

Technology Apple New York City social media 181

PYMNTS

MARCH 17, 2020

While many luxury retailers have found themselves needing to slash prices to keep inventory moving, some luxury brands are switching manufacturing to assist in the coronavirus crisis. One study found that 48 percent of luxury shoppers insisted on a refund or a coupon after a single unsatisfactory retail experience.

Branding 146

Branding User Experience Retail Trends 146

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. And when it isn’t? And those abandonment rates?

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

DECEMBER 3, 2019

Small Business Credit Card Satisfaction Study, businesses are twice as likely as consumers to switch credit card brands, with many small businesses serving “relatively low” scores for issuers’ rewards, benefits and services. Power took one key friction point of the small business (SMB) credit card market to task.

Cards 101

Cards Innovation Tools Study 101

NCR

JUNE 29, 2016

Coming of age during the last recession and being subjected to the barrage of headlines about financial executives misbehaving, many Millennials are distrustful of established financial brands and institutions. are in the bottom 10 of the least loved brands by Millennials. Social marketing to remake bank brands. 75% of U.S.

Millennials 45

Millennials social media User Experience Branding 45

PYMNTS

MARCH 7, 2016

Checkout conversion is such an important benchmark because, as Shrauger explained, not only does it represent a better consumer experience, but if the same conversion rates on mobile and online were seen in-store it would be starting – painting a very clear picture for merchants. They’re not our customer.

Mobile 100

Mobile Online User Experience Payments 100

Perficient

AUGUST 30, 2022

Case Study: How We Leveraged Agile To Help a Financial Services Firm Create a Deposit Advance Product. because it would impact the user interface and user experience, and thus, the production process. In the road mapping process, we created user stories that were groomed and refined by the whole team.

Meeting 294

Meeting Examples UX Case Study 294

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. And when it isn’t? And those abandonment rates?

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

OCTOBER 24, 2016

The 23 percent of users trying Apple Pay in June 2016 represents an upward trend instead of the decreasing percentage revealed in the two previous PYMNTS Apple Pay studies. The appeal of design and positive user experience goes on to influence a consumer’s likelihood to complete a transaction.

UX 100

UX Mobile Apple Trends 100

PYMNTS

JANUARY 28, 2019

Once the account fills up with V-bucks, it is then sold through a legitimate vendor like eBay, or on the dark web, for lower rates than the $10 for 1,000 gamers will get in the game or through an authorized online store. And Mastercard wasn’t the only big brand feeling the sting of European regulators wrath. Alphabet Inc.’s

Video 128

Video Data Google Cards 128

Gonzobanker

AUGUST 28, 2020

But even then, the number of median active mobile users reported by mid-size banks had increased nearly 40 percent over Cornerstone’s prior bank study in 2017. Providing a top-notch digital customer experience is critical to an institution’s competitive future. Digital Banking is Here to Stay.

How To 158

How To User Experience Resources Strategy 158

Accenture

SEPTEMBER 30, 2019

Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.

Data 150

Data Customer Experience Analytics Case Study 150

Social Assurance

OCTOBER 13, 2021

Of banks and credit unions surveyed in our 2021 Marketing and Compliance Survey , 12% increased their content marketing budgets this past year, and according to another study from HubSpot, 24% of marketers plan on increasing their content marketing investments. Something to pay attention to as you work on your budget for the new year.

social media 15

social media Strategy Marketing Strategies Marketing 15

PYMNTS

JUNE 27, 2016

Working with our partner, InfoScout, we fielded our latest quarterly consumer study of Apple Pay adoption and usage in early June and just completed our analysis. The only thing Apple didn’t do was require users to wear Apple-branded gear while checking out. This, everyone, is the Apple Pay story, 20 months post-launch. .

Apple 165

Apple Mobile Cards Payments 165

PYMNTS

MAY 5, 2016

Apple has taken the single-channel approach, driving the user experience primarily from its iOS. Android has adopted an open platform approach, which allows brands and the tech-savvy users of the world to customize the payments platform to function within their applications.

Mobile 100

Mobile Samsung Payments Apple 100

PYMNTS

APRIL 23, 2018

Traditional acquirers are being marginalized by technology players that provide solutions — not just payments processing — to software platforms who want more control over the end-to-end payments experience for the merchants with which they do business. Yes, they do. Playing the Digital and Physical Fields.

Retail 117

Retail Maine Lending Software 117

PYMNTS

JANUARY 2, 2017

Winding down the year, the most recent Trackers examined just what it takes to get all those Christmas presents ordered online to loved ones across borders. Prpic noted that these virtual stores could improve on current online shopping setups, which allow customers to easily sort by price and overlook higher-end goods.

Retail 123

Retail Millennials blockchain Mobile 123

CB Insights

OCTOBER 31, 2019

Customer journey: Using chat to get people from online to brick-and-mortar. Chris Messina, inventor of the Twitter hashtag and product designer for Google and Uber, wrote, “[Y]ou and I will be talking to brands and companies over Facebook Messenger, WhatsApp, Telegram, Slack, and elsewhere before year’s end, and will find it normal.”.

Industry 78

Industry Examples Tools Retail 78

FICO

MARCH 6, 2020

They need to build long-lasting brands, create customer trust and satisfaction, and protect their good reputation to safeguard their business. Technology has the power to significantly improve compliance efficiency, reduce costs, add brand value, and increase the customer experience. However, this has changed over time.

Compliance 81

Compliance Technology Fraud Analytics 81

CB Insights

OCTOBER 10, 2017

An explosion of new consumer finance brands is transforming how people save, spend, and manage their money. We studied 7 of the fastest-growing personal finance startups of all time, including Robinhood, and dove into what they did to achieve their massive results. Stash teaches its users how to invest.

Tools 78

Tools Millennials US Maine 78

CB Insights

MAY 15, 2019

Key people: Chris Curtin, Chief Brand & Innovation Marketing Officer; Shiv Singh, Senior Vice President of Innovation & Strategic Partnerships. Working with the lab, the Eyevido team was able to conduct eye-tracking studies of Deutsche Bank’s retail banking websites to help improve the user experience for customers.

Innovation 78

Innovation blockchain Technology Groups 78

PYMNTS

DECEMBER 11, 2017

But why then, you might ask, are so many pure-play eTailers, whose target audience is the millennial — like The RealReal and Rent The Runway , new marketplaces like OfferUp , deal aggregators like Groupon , alt lenders like SoFi and alt lending platforms like LendingTree — buying pricey blocks of airtime on CNN and CNBC to promote their brands?

Millennials 109

Millennials Video Maine Operations 109

PYMNTS

DECEMBER 5, 2016

The driver of this shift is the mobile device, and the competition is the mobile app with the best user experience, regardless of whose name is on the app and the depth and breadth of products they offer. Amazon didn’t just ride the online wave; it created it and inspired a whole generation of online sellers to do the same.

Retail 100

Retail Payments Mobile Innovation 100

CB Insights

APRIL 3, 2018

Consumer channels: online vs in-store. Bridging online and offline retail. E-commerce giants Amazon and Alibaba are may use big data and AI to implement end-to-end solutions that focus on the overall retail experience (both online and offline). Consumer channels: selling online vs in-store. online solutions.

Retail 78

Retail Online Branding Strategy 78

CB Insights

DECEMBER 14, 2017

In the process, these brands, spanning everything from detergent to sneakers, are radically changing consumer preferences and expectations. These well-positioned startups are not just competing with some of the biggest retail brands in mattresses, razors, shoes, and more, by launching their own brands.

Video 78

Video Branding Company Strategy 78