PYMNTS

OCTOBER 9, 2020

That’s the current state of play in Southeast Asia where social commerce is growing rapidly as brands try to find new ways to sell during the pandemic. The study also validates the rise of live-selling, or broadcasting of live videos featuring products. Line charges brands for sending messages and livestreaming.

Branding 221

Branding social media Video Strategy 221

PYMNTS

JUNE 5, 2020

With the most recent COVID-19 studies from PYMNTS reinforcing the need for health and safety in the retail world, some retailers are stepping up to accommodate consumers’ concerns. Grocers must, therefore, be ready to adapt innovative tools, both online and in-store, that can help keep that experience seamless for consumers.”.

Study 131

Study Retail Survey Compliance 131

PYMNTS

JANUARY 12, 2021

Salesforce is rolling out a new product to let B2C and B2B companies easily add loyalty programs at a time when the company says online holiday retail sales grew 50 percent to top $1 trillion. consumers have tried new brands since the pandemic began, with 80 percent of them planning to stick with the new products even after the crisis passes.

Online 279

Online Management Retail Study 279

PYMNTS

MARCH 18, 2019

A new study by Marketplace Pulse showed that Amazon-owned private-label brands aren’t as successful as many think, according to a report in Bloomberg. The New York-based eCommerce research firm found shoppers aren’t any more inclined to buy the Amazon brands , even when the company highlights them in search results. “We

Study 108

Study Marketing Branding New York 108

PYMNTS

SEPTEMBER 21, 2020

Consumers have shopped online, via mobile devices and at brick-and-mortar stores in various capacities for years, but the pandemic is dramatically expanding the connections between these channels. Overall digital sales jumped more than 31 percent in a three-month period, according to one recent study , with American consumers spending $211.5

Retail 243

Retail Online social media Mobile 243

PYMNTS

MAY 27, 2020

Unanswered customer complaints is one common example, particularly for companies that are new to amplifying their online channels. A new category is starting to grow around this area of online reputation management, with Lexus one of the latest brand names to embrace it.

Online 151

Online Management social media Branding 151

PYMNTS

MARCH 23, 2020

The first study in the series went into the field on March 6-7 and revealed that the public had moved with greater speed than government health officials by engaging in protective behavior that was more stringent than official guidance in the early weeks. Most consumers said a vaccine — not discounts — would get them traveling again.

Study 150

Study America Millennials Mobile 150

PYMNTS

OCTOBER 15, 2020

Even online merchants who offer customers extended warranties at the time of sale traditionally see about a 4 percent or 5 percent conversion rate. Extend also announced on Thursday new partnerships with Peloton, iRobot, Harman/JBL, Advance Auto Parts and other brands to offer their customers extended warranties.

Online 334

Online Exercises Retail Capital 334

PYMNTS

MAY 18, 2018

Overstock has unveiled 17 exclusive private label furniture brands, featuring more than 16,000 furniture and home décor products. After studying data from the more than 7 million items available on its website, Overstock was able to identify styles and products its consumers were seeking most.

Branding 122

Branding blockchain Retail Trends 122

Bank Innovation

JANUARY 2, 2020

While large banks may not feel threatened by personal finance apps or digital-only challengers, they can learn from them on the digital onboarding front, a recent Gartner study observed. It examined 1,200 data […].

Regional 273

Regional Study Survey National 273

PYMNTS

SEPTEMBER 17, 2020

Online sportsbooks have been beneficiaries of that dictum ever since COVID-19 eradicated most live sports, leaving millions of fans and a great many bettors potentially mired in boredom. Under its Giants deal, DraftKings will receive “premier brand integration across MetLife Stadium during Giants home games,” per the companies’ statement.

Online 168

Online Indiana New York Nevada 168

PYMNTS

MAY 3, 2016

Providing top-notch user experiences online and on mobile isn’t limited to retail categories. According to a new study from app research firm Dynatrace, one brand reigns supreme in this competition – and it might not be the most intuitive winner. percent of the time. However, a slip of just 1.06

Study 100

Study User Experience Apple Branding 100

PYMNTS

APRIL 25, 2019

However, according to the Remote Payments Study conducted by PYMNTS in September 2018, behavior habits are shared by consumers based on income, age and gender. The most popular method of discovery by those who paid using mobile was online (13.9 percent, while branded options like Apple Pay (3.2 mCommerce isn’t one-dimensional.

Study 165

Study Mobile Payments Cards 165

PYMNTS

NOVEMBER 13, 2020

Power research shows that the number of customers doing their credit applications online has kicked into high gear. Consumer Financing Satisfaction Study. Consumers and Banks Both Like Online Auto Loans. Online Sales Are Also Booming. But not surprisingly, online car sellers are thriving this year. Power 2020 U.S.

Online 214

Online San Francisco Trends Marketing Strategies 214

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Online Resale. Sales of counterfeit goods through online marketplaces are expected to hit $1.8 billion per year to fake online sales.

Online 101

Online Fraud Branding social media 101

PYMNTS

FEBRUARY 11, 2019

But since it’s the data point that most use to define the online/physical retail sales split, let’s use it to project, based on historical trends what the world looks line in twenty years. Amazon, of course, owns Whole Foods and operates its own branded book stores and convenience stores. Investor activists think it should be eBay.

Online 197

Online Retail Mobile Branding 197

PYMNTS

OCTOBER 16, 2020

Study Shows Americans Struggling As Savings Dry Up. billion in sales during Prime Day on Amazon’s online marketplace, as eCommerce activity surges in the wake of the coronavirus pandemic, the tech giant reported. Here’s how some really creative D2C brands are using new tech to do that. billion in Prime Day sales. But Sticky.io

Google 146

Google Study North Carolina Nebraska 146

PYMNTS

JULY 20, 2017

Unfortunately, it’s a sign that criminals continually seek to lower barriers to entry, which then put more criminals into the ecosystem and cost card brands, retailers and consumers.

Study 124

Study Online Course Cards 124

PYMNTS

DECEMBER 15, 2020

Merchants must constantly reevaluate their customer-targeting efforts to suit the latest commerce developments, and many are pivoting from brick-and-mortar advertising to focus their outreach online or via social media channels. These trends are in turn ratcheting up the number of customers who are moving to new brands.

Payments 236

Payments social media Branding Study 236

PYMNTS

OCTOBER 16, 2020

What was once a small but meaningful constituency — online shoppers — suddenly seem to be holding all the cards. How consumer packaged goods (CPG) brands and subscription-based businesses respond to this important trend will be make-or-break for many. percent of consumers have bought CPG through these channel.”.

Branding 211

Branding Study Online Retail 211

PYMNTS

DECEMBER 9, 2020

Per the new study , “consumers (81.7 Of respondents to this latest PYMNTS COVID-19 study, “normal” means seeing friends and family in the old familiar places, having a meal, and attending services, cookouts and vacations. In fact, consumers now expect the recovery to take longer than they did before,” per the new study.

Branding 148

Branding Data Study Millennials 148

PYMNTS

APRIL 19, 2018

A recent study says that U.S. By 2022 online retail sales will go beyond $712 billion. According to news from Retail Dive , the study, released this week by Forrester Research, shows that 98 percent of American adults already go online at least once a day. of every dollar spent online, an increase from $0.38

Retail 105

Retail Online US Massachusetts 105

PYMNTS

NOVEMBER 13, 2019

Since an increasing amount of BFCM shopping is comprised of online orders, Clearbanc said it’s important for eCommerce brands “to front-load inventory sourcing for the holiday season.”. Consumers are most concerned with getting good deals around the holiday season, according to a recent study by Deloitte.

Online 105

Online Study Capital Survey 105

PYMNTS

SEPTEMBER 12, 2016

A study by Dotcom Distribution, a logistics and fulfillment firm, found that close to 90 percent of online shoppers consider delivery times central to their decision to shop with an eCommerce brand in the future. In 2015, 60 percent claimed that brand packaging affected their perceptions versus 68 percent in 2016.

Branding 100

Branding Security Survey Retail 100

Perficient

FEBRUARY 9, 2021

This idea underscores the natural forces at work as brands battle to keep pace with customer expectations and stay relevant. A Salesforce study revealed that 88% of companies plan to accelerate digital investments in 2021. Next, you need to size up your offerings against rivals and reference brands.

Meeting 309

Meeting Customer Experience Millennials Branding 309

PYMNTS

JULY 29, 2016

Instagram followers and engagement has skyrocketed among brands and celebrities over the past year, according to a study by ARK Investment Management , illustrating that the photo-sharing social platform “seems to be cementing its position as the ideal platform for premium brand advertising.”. “In

Branding 100

Branding Survey Study Trends 100

PYMNTS

APRIL 28, 2017

The study, which was conducted by Researchscape, reveals that despite a wealth of data about customer behavior and purchasing choices at their disposal, companies have not been effectively using this data to better meet consumer expectations.

Study 148

Study Meeting Company Survey 148

PYMNTS

MAY 23, 2017

A new study has found that more pet owners are shopping for products online and traditional retailers will have to do more than boost their online presence in order to compete. Not only are higher numbers of consumers buying pet goods online, but they are spending more of their pet product dollars online as well.

Online 113

Online Retail Study Training 113

PYMNTS

JULY 18, 2016

This newfound cost consciousness is reshaping the retail industry in everything from spurring the rise of fast fashion at the expense of mall “anchor stores,” to the increasing popularity of off-brands or store brands in the supermarket, to the shift in the apparel business, to off-price retail outlets over full-priced department stores.

Branding 100

Branding Retail Study Portland 100

PYMNTS

NOVEMBER 13, 2019

Since an increasing amount of BFCM shopping is comprised of online orders, Clearbanc said it’s important for eCommerce brands “to front-load inventory sourcing for the holiday season.”. Consumers are most concerned with getting good deals around the holiday season, according to a recent study by Deloitte.

Online 106

Online Study Capital Survey 106

PYMNTS

OCTOBER 10, 2016

As retailers improve their inventory and fulfillment options, the gap between in-store and online commerce appears to be shrinking, at least according to a new report. Brands are making that investment and it really is paying off.”. foot traffic to retail stores saw its largest drop, 9.9 percent, in May, according to RetailNext.

Online 100

Online Boston Retail Mobile 100

PYMNTS

NOVEMBER 12, 2018

In addition, Razer ’s mobile wallet dubbed Razer Pay may come to tens of thousands of point-of-sale (POS) terminals in Singapore , and a Worldpay study has found that consumers in Singapore still prefer to make payments with credit cards over eWallets. At the same time, only 13 percent of adult smartphone users in the U.S.

Branding 128

Branding Study Cards Mobile 128

PYMNTS

APRIL 26, 2016

That’s essentially the finding of a new study by real estate research firm Green Street Advisors. Department stores used to be a great catchall for different brands, but today, many of the brands have stores of their own and shoppers can also find them online,” commented DJ Busch, a senior Green Street analyst.

Study 100

Study Branding Retail Online 100

PYMNTS

MARCH 3, 2017

To show how much eCommerce has impacted shopping, 1010data released its 2016 Online Consumer Packaged Goods (CPG) Industry Report this week. These items sold two times as fast as the total amount of eCommerce sales, which may in part be due to more online retailers providing a two-day delivery option to help expedite growth.

Online 100

Online Report Branding Retail 100

PYMNTS

MAY 17, 2016

The online marketplace is such a ubiquitous part of modern retail that it rarely warrants a detailed look into how the format effects sales. In fact, there’s a chance that the online marketplace might be affecting a subtle change in the consumer mindset that could have not-so-subtle effects on the retailers they shop at.

Online 104

Online Study Retail Branding 104

PYMNTS

JULY 13, 2016

Gen-Z shoppers, defined as those between the age of 14 and 19, are about to become the most coveted demographic in all of retail, according to a study entitled “The Next Generation of Retail” by retail marketing firm Interactions. Other interesting findings of the survey, which involved 2,000 U.S.

Study 100

Study Millennials Retail social media 100

PYMNTS

MARCH 13, 2019

To compete, finance providers should be utilizing data-derived insights to secure their customer base, improve their service and capitalize on their brand strength.” The latest entrants to the market bring agility and a sharp focus on customer service. Cross-selling opportunities were cited by 42 percent of companies.

Study 155

Study Customer Experience Fintech Survey 155