The Financial Brand

DECEMBER 21, 2023

Here Are Three Case Studies appeared first on The Financial Brand. Here's how one bank, one credit union and one fintech made tech upgrades that improved employee and customer experience. Here Are Three Case Studies appeared first on The Financial Brand. This article Wondering Where to Invest in Banking Tech?

Case Study 21

Case Study Study Customer Experience Branding 21

PYMNTS

OCTOBER 19, 2020

GPS's technology helps brands by allowing them to provide customized experiences put squarely in the cardholders' hands, the release says, having previously supported FinTechs, digital banks, and eWallets on their various journeys. The study found that cash had been used only a fraction as much as it used to be.

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Study Innovation Fintech Customer Experience 174

PYMNTS

DECEMBER 5, 2018

T-Mobile executives had to allocate time and resources to protecting the brand. This is particularly true as open banking initiatives encourage bank collaboration with third-party FinTech firms and facilitate the movement of data between platforms. Rather, a hack at its credit reporting vendor Experian led to the data breach.

Security 192

Security Fintech Risk Management Strategy 192

ABA Community Banking

MARCH 18, 2019

Bank Performance The Economy Financial Research Feature Financial Trends Technology People Performance Customers Branch Technology/ATMs Tech Management Mobile Online Community Banking Profitability Fintech Feature3.

Study 40

Study Branding ATM Community Bank 40

PYMNTS

NOVEMBER 3, 2020

Eighty-one percent of consumers in one recent study said that trusting brands was a major factor in determining whether they would interact with them, for example. doubled to more than 2 million during the six months preceding the study. Another study found a 35 percent increase in downloads for such apps during Q2.

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Study Data Regulation Digital Banking 192

Chris Skinner

FEBRUARY 21, 2017

After studying law at Oxford, he went back to business and is now Co-Founder and CEO of digital bank Monzo. 11:FS CEO David Brear talks to him about why ‘Monzonauts’ are so crazy devoted to the brand. [You I think the word FinTech wasn’t yet around. That opened up the world of the internet, as well as entrepreneurship, for him.

Study 283

Study Training Fintech Digital Banking 283

Digital Growth Institute

JULY 13, 2023

Whether you're a bank, credit union, or FinTech, your goal is not merely to sell financial products but to offer solutions that address people's problems. However, many financial brand websites fail to reflect this truth, as revealed by digital secret shopping studies.

User Experience 15

User Experience Branding Study Tools 15

PYMNTS

OCTOBER 6, 2020

Who ever imagined that the ways in which we pay would become so enmeshed in feelings of customer satisfaction, brand loyalty, and the profound commercial affinities now achievable? Nearly 80 percent of FI executives believe these innovations will help them differentiate themselves and compete, the study showed.”.

Innovation 161

Innovation Study System Fintech 161

The Financial Brand

APRIL 27, 2021

The post Study: Banks’ Mobile Apps Could Leak People’s Private Financial Data appeared first on The Financial Brand. Digital access became a mainstay during Covid, but the price going forward is more care by financial institutions (and app users).

Study 37

Study Mobile Data Branding 37

PYMNTS

SEPTEMBER 27, 2019

Visa Partner Launch Eyes $17T Digital Payments Opportunity For FinTechs. More than half of these delivery orders are projected to come from restaurant branded apps or websites. For all the progress that’s been made on digital payments , the world still has 1.7 How Payment Plans Remove The Risk From Booking Adventure Travel.

Fraud 116

Fraud Fintech District of Columbia Payments 116

PYMNTS

OCTOBER 2, 2020

I have a history of working with big, splashy brands. I want Dave to be the biggest, splashiest, most aspirational and accessible fintech brand in the U.S,” Mildenhall said, according to a Wall Street Journal report. Payroll Processor Debuts Gusto Wallet.

Marketing 130

Marketing cryptocurrency Cards Branding 130

PYMNTS

MARCH 17, 2020

The annual benchmarking study conducted by PYMNTS combines a survey of nearly 4,000 U.S. consumers with over 200 CU and FinTech executives. Our study shows that 42.1 percent of non-CU members say they’d “consider banking with a theoretical PayPal-branded challenger bank.”. Competitive Threats. Challengers vs. CUs.

Innovation 159

Innovation Study Operations Examples 159

PYMNTS

SEPTEMBER 20, 2019

“One in five prospective international students said they would be discouraged from studying in Britain if we leave the EU. Products such as ours are crucial in ensuring that the country remains an attractive and welcoming place to study, whether we leave the EU this year or not.”.

Study 100

Study Groups Branding Fintech 100

CB Insights

AUGUST 2, 2018

One of the biggest trends in fintech today is the rise of digital banking products like mobile checking accounts and new debit cards. From Square to Paypal, a host of fintechs are creating products that let consumers spend money directly out of digital accounts using a physical card. get the 86-page fintech report.

Cards 71

Cards Fintech UX Strategy 71

South State Correspondent

AUGUST 15, 2022

Not understanding your customer can lead to a brand and products misaligned with the customer’s needs resulting in an erosion of a bank’s competitive position. Study Customers. Conduct an Ethnography Study. The customer experience is horrible for many bank processes. Review Qualitative Data. Shop the Competition.

Customer Experience 195

Customer Experience Training Strategy social media 195

South State Correspondent

AUGUST 15, 2022

Not understanding your customer can lead to a brand and products misaligned with the customer’s needs resulting in an erosion of a bank’s competitive position. Study Customers. Conduct an Ethnography Study. The customer experience is horrible for many bank processes. Review Qualitative Data. Shop the Competition.

Customer Experience 195

Customer Experience Training Strategy social media 195

PYMNTS

NOVEMBER 25, 2020

For Lee Barnes, head of data insights at FinTech Paytronix, there’s a three-step process to loyalty in the new dining. Second, focus on the brand benefits that make sense,” Barnes told PYMNTS. “The First, identify key market segments and understand their motivations. The research revealed that 38.7

Survey 211

Survey Study Online Mobile 211

PYMNTS

SEPTEMBER 16, 2019

The group’s connected commerce behaviors are well-documented in the annual PYMNTS/Visa How We Will Pay 2019 study released just today. This study, the third in our annual series, identifies marked shifts in the attitudes, behaviors and expectations for the role devices, apps and purchasing channels play in how U.S.

Millennials 222

Millennials Study Course Trends 222

NCR

AUGUST 31, 2017

This is according to a report from the World Economic Forum, which noted that while fintech startups have achieved success in driving innovation, their ability to disrupt the competitive landscape and gain market share has been lower than expected.

Fintech 55

Fintech Innovation Big Data Customer Experience 55

PYMNTS

NOVEMBER 4, 2020

doubled to more than two million during the six months preceding the study, for example. This figure includes new users of online banking platforms or money management FinTechs, services that are covered under U.K. “A September report found that the number of open banking users in the U.K. Artisanal APIs Derive From Deep Merchant Data.

US 171

US Boston Regulation Data 171

PYMNTS

FEBRUARY 19, 2019

The Index Score across all of the banks in the study — nearly 300 of them — declined by 7 percent; that of the Top Performers dropped by 16 percent. The FinTech on the Corner . By the numbers this year, it seems that most aren’t thinking about FinTechs as the up-and-coming competitors that could take all of their market share away.

Innovation 160

Innovation Fintech Marketing Study 160

PYMNTS

FEBRUARY 25, 2020

Banks and legacy financial institutions (FIs) might be wise to study what disruptive technologies recently did to the print publishing industry, taxi cabs, network TV, and a host of other businesses that were disintermediated with little to no warning in recent years. And in surveys at least, they don’t exhibit much loyalty to FIs.

Mobile 153

Mobile Cards social media Survey 153

Social Assurance

NOVEMBER 16, 2021

Financial brands are uniquely positioned to remedy this pain with a key competitive advantage: their financial literacy programs. To leave your mark on your community, here are a few ways your brand can maximize its financial literacy program. There is a lot of competition vying for the attention of financial brand customers.

Branding 15

Branding Resources Community social media 15

PYMNTS

DECEMBER 16, 2020

But he predicted that the ability for brands to “create and deliver stunning content and interactive experiences in record time” will become the bedrock of modern auto marketing. A study released this month projects that the global automotive AI market will experience exponential growth over the next decade, expanding from $2.5

Louisiana 242

Louisiana Arkansas Online Retail 242

Chris Skinner

JULY 15, 2017

I remember flying into Singapore’s brand spanking new Changi Airport … Globalizing finance through FinTech I got to thinking about yesterday’s post on humanity in part due to a discussion of global banking. Obviously, the internet and mobile and global connectivity, but also the homogeneity of globalisation. What did Jack Ma say?

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Case Study Meeting Maine America 164

Cisco

JANUARY 26, 2022

A recent Cornerstone Advisors study conducted in Q2 2021 concluded that today’s consumers – including younger age groups – desire both human interactions and improved digital experiences in their financial lives. The extreme circumstances of the COVID-19 pandemic do not appear to have changed the desire for financial relationships.

Meeting 100

Meeting Customer Experience Study Tools 100

South State Correspondent

MARCH 1, 2022

A recent study of ACH transactions by FISERV (below) of almost 200 banks showed that the number of banks that have customers moving money to the crypto channels is at least 91% and likely closer to 100%. This doesn’t count fintechs such as Paypal and Robinhood that have at least a material amount of funds being transferred into crypto.

cryptocurrency 195

cryptocurrency blockchain Survey Bitcoin 195

Chris Skinner

OCTOBER 21, 2019

It’s obviously easier to launch a brand new bank, fresh with no legacy and open to everything, isn’t it? Banks are control freaks. I’ve blogged about that often. I’ve also blogged often about how they need to move to be open and partnering. That’s not easy. Not necessarily so.

Branding 185

Branding Case Study Study Digital Banking 185

PYMNTS

AUGUST 31, 2020

It wasn’t brand-name banks that took instant payments to the next level, and they haven’t exactly been leading the way when it comes to modernizing disbursements. Those numbers speak volumes about the work that remains to be done in disbursements. Overcoming Flawed Perceptions. That’s changing.

Cards 151

Cards Payments Study Survey 151

South State Correspondent

SEPTEMBER 20, 2022

Most banks will target around 6% of revenues next year for their marketing budget, and banks with strong brands and marketing programs target above 7%. All involved in any marketing effort should understand if it is about branding, sales funnel acquisition, funnel movement, conversion, or retention.

Conference 195

Conference Marketing social media Data 195

NCR

MARCH 12, 2018

Some of the most significant recent trends in financial services – such as the ongoing growth of the mobile channel and the expansion of the fintech market – have demonstrated that the evolution of the industry is being driven by technology. Image: chombosan via iStock.

Analytics 75

Analytics Digital Banking Analysis Branding 75

PYMNTS

DECEMBER 30, 2019

Calling workers “America’s Invisible Bank,” Conferma’s study found that close to 40 percent of the U.S. FinTechs are busy partnering up with financial institutions (FIs) to field true end-to-end corporate travel solutions. It’s an excellent question, and one that virtual payments outfit Conferma took to answering.

Management 130

Management Policies Cards Software 130

PYMNTS

OCTOBER 21, 2020

Finaxar , a Singaporean FinTech, has rolled out its Flex by Finaxar initiative that will work with Visa to assist small- to medium-sized businesses (SMBs) in harmonizing expenditures, receivables and payables. The news comes as an SAP Concur study determined that the Asia Pacific region could encounter as much as $21.5

Cards 130

Cards Innovation Management Fraud 130

PYMNTS

DECEMBER 4, 2017

As companies grow, they often acquire other companies, get acquired by companies or branch off into sub-brands serving various functions in different places. Those sub-brands may need to file separate reports and show entity-specific data during audits. Jewel Paymentech.

Payments 112

Payments Risk Management Data Branding 112

PYMNTS

JULY 28, 2020

Consumers are also changing how they pay for their purchases, with a recent study finding that debit card spend was up 11.7 FinTech Galileo recently announced a debit card-issuing solution that its financial institution (FI) clients can use to supply cards to their own business customers. percent of U.S. percent by May 23.

Cards 212

Cards Rhode Island Payments Online 212

PYMNTS

SEPTEMBER 16, 2020

A study conducted jointly by PayPal and PYMNTS revealed that roughly 40 percent are shopping more digitally than physically. He said that means the task facing PayPal and the FinTech and financial services ecosystem is making it possible for businesses to thrive through this transition.

Survey 233

Survey Maine Meeting Payments 233

NCR

JUNE 29, 2016

Coming of age during the last recession and being subjected to the barrage of headlines about financial executives misbehaving, many Millennials are distrustful of established financial brands and institutions. are in the bottom 10 of the least loved brands by Millennials. Social marketing to remake bank brands.

Millennials 45

Millennials social media User Experience Branding 45