The Financial Brand

DECEMBER 3, 2020

Satisfaction drops among a key customer segment stressed out by COVID. The post Cranky Business Customers Sound Off on Credit Card Features & Apps appeared first on The Financial Brand. Online and mobile tools come up short. Better communication would help.

Cards 22

Cards Tools Branding Mobile 22

Gonzobanker

JUNE 25, 2021

As providers like Amazon, Netflix, and Instacart showed consumers that they could easily conduct business from the comfort of their living rooms, it fell on financial institutions to step up their game and deliver virtual services that are consistently quick, simple, and personalized to customer preferences. Customer Experience.

Customer Experience 105

Customer Experience Fraud Policies Training 105

PYMNTS

JULY 13, 2020

Those that cannot adequately detect and thwart ATOs cannot safely serve the many consumers who need smooth financial support during the pandemic- related economic downturn, and attempted attacks can be deeply damaging to consumers and banks’ brands alike. Understanding ATOs.

Security 147

Security Fraud Survey Customer Experience 147

Gonzobanker

DECEMBER 22, 2020

A few trillion in deposit growth in the banking industry and closed bars, sports centers, concerts, restaurants and retail had a wee bit of impact on this critical revenue item. Best Use of Card Rewards for Seat Upgrades We saw a Great Dane in the Comfort Plus section of the plane. There have been many come-and-go digital banks.

Idaho 181

Idaho Community Industry Strategy 181

The Financial Brand

JANUARY 10, 2022

Co-branded GM card, with unique e-commerce potential, is latest foray into banking. The post What’s Next for Goldman’s Marcus Banking Strategy? appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Meanwhile, the industry awaits launch of Marcus checking.

Strategy 25

Strategy Banking Trends Analysis Branding 25

PYMNTS

SEPTEMBER 15, 2017

Banks adapt the KAI bots and assistants to fit their brand, but Oren said the one thing that stays the same across the board is KAI’s trustworthy, authoritative persona — and the carefully crafted sense of the bot being not “just a bot,” but also a customer advocate. Did the customer just make a major purchase at Best Buy?

Cards 111

Cards Data Branding Management 111

CB Insights

AUGUST 23, 2018

Learn about the playbooks of today’s top banks as they digitally re-position their consumer products. Today, JPMorgan (JPM) is using its capital and scale to build an entirely digital bank. JPM continues to improve its existing apps while also focusing on developing new ones (such as Finn) for future customers.

Cards 76

Cards Mobile Strategy Branding 76

NCR

APRIL 4, 2017

The rise of digital banking has led to fewer opportunities for person-to-person interactions with customers, and banks are setting the bar high for their non-human ambassadors. When it comes to this highly desirable segment, nearly two-thirds expect greater recognition and reward from banks for their loyalty.

Training 61

Training Branding Customer Experience Data 61

FICO

JUNE 15, 2023

Gone are the days of reaching into my pocket for a wallet , counting out bills or wiggling a credit card free or (if you can even remember these days) finding a checkbook and filling out a paper check. But if this deluge gives cover to fake new banks to shoulder up next to the legit ones – and I think it can – it is worrisome.

Fraud 52

Fraud South Carolina Survey Management 52

PYMNTS

OCTOBER 4, 2019

With the recent launch of the Apple Card , Apple has sent a signal that they seek to offer a better user experience than banks. In fact, their slogan for the card is “Created by Apple, Not a Bank?.” And the card is no longer just a payment instrument; it’s more than the card itself.”.

Apple 198

Apple Cards User Experience Examples 198

NCR

FEBRUARY 17, 2017

Multichannel is about offering as many customer touchpoints as possible and can involve different strategies for different channels. Omnichannel is more focused on unifying the customer experience across all channels. Both approaches recognize the importance of consumer choice. Why the ATM is key to omnichannel.

ATM 85

ATM Mobile Strategy Fraud 85

Celent Banking

MAY 5, 2017

It seems like almost weekly I’m hearing something about a new challenger or digital-only bank brand. It had outages with its third party card processor, and then a few days later customers reported not being able to properly view their balances or display transactions. It reminds me of The Fermi Paradox.

UX 125

UX Technology Groups US 125

The Financial Brand

JULY 20, 2021

A battle of titans is building between Apple and Google over the future of banking. The post Why Apple Pay + Buy Now Pay Later Will Drive Banks to Google Plex appeared first on The Financial Brand - Banking Trends, Analysis & Insights. At stake are data and checking account revenue.

Google 43

Google Apple Banking Trends Analysis 43

The Financial Brand

AUGUST 17, 2020

MoneyLion, with six million members, sports a new banking app and digital money-management features suited to COVID-impacted consumers. The post Financial Wellness Tools Propel Fintech Deeper into Banking Space appeared first on The Financial Brand.

Tools 43

Tools Fintech Branding Management 43

Gonzobanker

DECEMBER 17, 2021

Huntington and TCF merge to create the $170 billion Midwest dynamo and vault them into one of the top 10 banks in the country. This is an innovation-seeking franchise that has built a solid brand and never got over its skis in execution. Goes to Larry Mazza and the crew at MVB Bank in West Virginia. Enough said?

Fintech 147

Fintech Strategy Leadership Lending 147

Gonzobanker

DECEMBER 20, 2019

Second Curve analyst Zack Maxfield opened a TD Bank checking account on his phone in nine minutes while he waited to speak with a teller at one of the bank’s branches, but waited an hour to fund the account and order a debit card. The bank’s strategy is laser-focused. So many miles to go, retail bankers! Well done, sir!

Idaho 148

Idaho Conference Data Marketing 148

NCR

SEPTEMBER 28, 2016

Much like the way people shop and digest content has changed, so has the way in which they bank. With endless options at consumers’ fingertips, encouraging brand loyalty can become the next big challenge for financial services. In turn, this enhances the customer experience. Personalization.

Mobile 40

Mobile Online Survey Video 40

FICO

APRIL 24, 2023

Trust acquired 100,000 customers in just ten days after it launched in September 2022 and exceeded 450,000, equivalent to 9 percent of the Singapore market, within just five months. You can read more about this digital customer onboarding story in the full media release. FICO Platform helps us to deliver that edge.”

Risk Management 52

Risk Management Digital Banking Customer Experience Management 52

PYMNTS

JULY 14, 2016

Large, prominent banks typically have more resources, bigger customer bases and more experience working with consumers and financial markets. But big banks don’t hold all the cards when it comes to the new digital landscape. The L-word and a banking app? Then he took it slightly further. “I

User Experience 100

User Experience Digital Banking Customer Experience Innovation 100

William Mills

SEPTEMBER 9, 2016

Now showing how Avoka can integrate with a ton of apps in a matter of days with your company’s brand. Small banks just want a list of those that maybe leaving, which IBM can provide with an export. Larger banks want an API and dig-down. You can look at life events such as marriage, credit card, new job, etc.

social media 40

social media ATM Mobile Customer Experience 40

NCR

NOVEMBER 15, 2017

For providers looking for new ways to engage with their customers and build positive relationships, simplicity could be a key guiding principle. Tim Sloan, Wells Fargo president and chief executive officer, said: “Customers currently have their payment information stored in numerous places online. Image credit: iStock/Kerkez.

Customer Experience 59

Customer Experience Mobile Digital Banking Millennials 59

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. Worst practice of the sessions: “It’s an interesting time to be a bank and digital banking is part of an entire ecosystem.”

Chicago 98

Chicago Retail Branch Design Training 98

PYMNTS

OCTOBER 23, 2018

The consumer needs to complete the transaction — and the job of the FI serving the consumer, both men agreed, is to make it possible for the customer to fit that transaction into their full commerce journey. Banks are no longer functioning as transactional spaces in markets like the Netherlands, he pointed out.

Retail 186

Retail Online Data Mobile 186

Tech and Finance

OCTOBER 18, 2016

ING, the Dutch bank that had to withdraw from retail banking in several foreign markets during the financial crisis, is re-entering the UK retail market with an app called Yolt which lets users manage their finances with different banks for different financial services in one place.

Strategy 28

Strategy Customer Experience Innovation Digital Banking 28

Gonzobanker

DECEMBER 19, 2022

Financial institutions that relied on mortgage banking fee income as a key earnings component have been left to make big adjustments. As if that wasn’t enough, regulators took a sledgehammer to debit fee income with Reg II changes that will begin reducing card-not-present interchange fees starting in July 2023. Goes to Sen.

Community 216

Community Fintech Industry Innovation 216

Gonzobanker

DECEMBER 14, 2023

Under Stuart’s leadership over the past 17 years, OnPoint has gone from under $2 billion in assets to knocking on the door of $10 billion, all while becoming the most recognized financial brand in the Portland market and achieving some of the industry’s best profitability in 2023. The Bank Regulator Working for Merchants Award!

Fintech 195

Fintech Community Regional Technology 195

FICO

JANUARY 9, 2019

In fact, more than half (55%) of bankers plan to increase spending on customer experience initiatives [CSI], and nearly 80% consider it important to deliver guidance to customers in real-time [The Financial Brand]. 3 Deliver Data-Driven, Highly Personalized Customer Experiences.

Analytics 40

Analytics Fraud Training Data 40

William Mills

MAY 9, 2018

Our Actionable Intelligence Management solutions help banks and mortgage companies streamline and automate manual processes, seize new business opportunities and manage compliance, all while transforming the customer experience. Key Partnerships & Customers. We license the technology to HW vendors and brands.

Security 40

Security Samsung Strategy San Jose 40

William Mills

SEPTEMBER 7, 2016

Customer Action Center that eliminates screen hopping and allows associate to be more effective for customers. 20% of customer interactions are assisted. With CRMnext, replacing a lost card or request a new pin is a one button process. Great for the associate and the customer. Drag and drop functionality.

Mobile 40

Mobile Cards Fraud Data 40

Fintech Labs Insights

JULY 22, 2015

Developers will learn how they can resolve their customers’ pain-points with a simple-to-use REST API. Backbase will talk about its Digital Banking Platform and its Open Banking Marketplace. Build one-to-one and many-to-many video communication into your banking apps with the Linqto APCs.

San Francisco 12

San Francisco Video Fintech Data 12

Fintech Labs Insights

AUGUST 1, 2016

brandCrowder has developed an alternative investment platform focusing on branded franchises. It leverages 45+ years of franchise operations experience to help retail investors finance franchises, helping to bring them to market quicker. ebankIT’s platform offers financial institution clients an omnichannel experience.

How To 12

How To Analytics Millennials Data 12

Fintech Labs Insights

NOVEMBER 18, 2015

Avoka’s digital commerce platform helps banks, insurance and wealth management institutions overcome the challenge of “selling” financial products by offering a frictionless, omni-channel customer experience.

Company 12

Company Comparison Customer Experience Management 12

FICO

MARCH 11, 2021

The company selected FICO to monitor transactions across credit, debit and prepaid cards and digital accounts. Our investment, scale and expertise allow us to offer fraud prevention services with the best tool on the market, operated by our specialists using a cost-per-transaction model, which our customers like”.

Fraud 52

Fraud Analysis Cards Payments 52

CB Insights

JUNE 17, 2020

Customer service: Customer experience goes virtual with conversational AI. Finance: Demand for contactless options accelerates digital adoption. Meanwhile, brands that were already virtual-first have seen dramatic increases in adoption during the crisis. Industrial automation & robotics. Online grocery.

Industry 101

Industry Technology Online Video 101

CB Insights

MAY 15, 2019

Key people: Chris Curtin, Chief Brand & Innovation Marketing Officer; Shiv Singh, Senior Vice President of Innovation & Strategic Partnerships. It is also looking at integrating banking solutions into wearables and how the internet of things (IoT) could improve the customer experience. Visa — One Market Center.

Innovation 78

Innovation blockchain Technology Groups 78

Lex Sokolin

AUGUST 19, 2020

The first was a dissatisfaction with British banks, whose customer experiences were poor and expensive (while being seen as prestigious). People just might switch phone brands for Facebook. Currently, the neobanks generate about GBP 20 per user across all three brands. Neobanks grew up out of three themes.

Comparison 52

Comparison Fintech Lending Analysis 52

Gonzobanker

DECEMBER 19, 2016

While this deal was announced late last year, the heavy lifting was done in 2016 as BBCN Bancorp and Wilshire Bancorp came together under a new brand to create the largest Korean American bank. A “Get Your Act Together” Statistic if There Ever Was One – Non-banks will account for over half of mortgage production in 2016.

Utah 60

Utah System Community Marketing 60