PYMNTS

JUNE 27, 2019

For better authentication, financial institutions (FIs) are experimenting with artificial intelligence (AI) and biometrics, attempting to create security measures that don’t frustrate consumers. In the latest Digital Banking Tracker™ , PYMNTS examines how banks are innovating to address these security vulnerabilities.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

PYMNTS

FEBRUARY 1, 2019

AI-generated fraud alerts that go directly to customers’ smartphones also put them on the front lines of helping their banks fight fraud. . The best person to determine whether there was a [fraudulent activity], for example, on a credit card, is the customer,” he said.

System 123

System Digital Banking Fraud Customer Experience 123

Bank Innovation

FEBRUARY 19, 2020

Level, a digital banking startup based in San Francisco Calif., is trying to hook customers with a 2.1% Level is also offering 1% debit card rewards and paycheck deposits two days early to sweeten the deal for customers. savings account annual percentage yield.

San Francisco 259

San Francisco National Digital Banking Fintech 259

PYMNTS

MAY 15, 2019

Persuading customers to choose one bank over another is never an easy task, and it’s only become more challenging in the saturated digital banking space. Around the Digital Banking World. Other banks are looking to upgrade the way they’ve designed their mobile banking features, including U.S.

Digital Banking 189

Digital Banking Mobile Meeting Fintech 189

PYMNTS

APRIL 28, 2020

He cited contactless cards and wearable devices as ways and means for consumers to continue to shift away from cash. Digital banking will also become more widespread. “As

Digital Banking 248

Digital Banking Online Fraud Customer Experience 248

Celent Banking

APRIL 25, 2016

In Latin America the major milestones in Digital development we had seen were Nubank (Brazil – Market Cap $500M) and Bankaool (Mexico – ~$142M in assets), until March of 2016 when Banco Original (~$1,67Bn in assets) launched in Brazil. The bank has no branches and the interaction is 100% through digital channels and a call center.

America 100

America Digital Banking Strategy Fintech 100

PYMNTS

SEPTEMBER 29, 2020

“With greater digital dependency, having real-time purchase details is critical for consumers, merchants and card issuers alike,” he said, according to the release. “We By enriching transaction details, merchants can alleviate friendly fraud, reduce chargebacks and improve the customer experience.”.

Online 243

Online Guidelines Study Fraud 243

PYMNTS

DECEMBER 10, 2019

“Our team worked in close coordination with the Lumin Digital team to execute a well-orchestrated conversion for our members. We look forward to continued success with Lumin Digital as our trusted digital banking partner.” .

Security 130

Security Illinois User Experience Digital Banking 130

PYMNTS

DECEMBER 10, 2020

The eCards, made in collaboration with FinTech startup Voucher, will have over 200 personalized designs for customers to choose from, including themes like “holiday, but also birthday, graduation, a simple thanks or congratulations ,” among others. The release says the cards are “animated, dynamic and can include a message.”.

US 161

US Cards Customer Experience Trends 161

PYMNTS

FEBRUARY 26, 2020

Digital banking and payments firm i2c is partnering with next-generation commerce firm Sightline Payments to deliver cashless, mobile and omnichannel programs to over 45 gaming resorts, state lotteries, digital gaming and sports betting sites across eight states, i2c announced on Wednesday, Feb.

Oregon 232

Oregon Pennsylvania Innovation Operations 232

PYMNTS

OCTOBER 8, 2020

Berlin's Mambu is partnering with New Zealand digital lending platform Ranqx , which will use Mambu's API-first digital banking platform to provide digital lending experiences, loan origination, decisioning and monitoring for small- to medium-sized businesses (SMBs), according to a press release.

Lending 141

Lending Customer Experience Digital Banking Innovation 141

PYMNTS

FEBRUARY 28, 2020

“We continue to see steady growth in mobile banking, online banking, enhanced ATMs, remote deposit capture, etc., however, we know that many customers still value some physical presence to provide assurance, advice, and the ability to facilitate and support some transactions. Net income CAGR was 8.2

Capital 209

Capital ATM Customer Experience Cards 209

PYMNTS

SEPTEMBER 17, 2019

Banks lost about $4 billion to account takeover (ATO) fraud attempts last year and fraudsters have been reluctant to abandon the scheme as this year progresses. Arou nd the Digital Banking World. Banks in other regions are also dealing with data breaches of their own, such as U.K. digital bank Monzo.

Fraud 196

Fraud Digital Banking Delaware Tools 196

PYMNTS

JUNE 17, 2020

“Since many QSRs offer low-dollar value items on the menu, it is not atypical to fulfill a series of inexpensive purchases,” Rich Stuppy , chief customer experience officer at Kount, told PYMNTS. After one of these attacks, businesses are left with lost product and costly chargebacks when the consumer realizes [her] card was stolen.

Tools 141

Tools social media Fraud Mobile 141

PYMNTS

FEBRUARY 3, 2020

The latest PYMNTS Digital-First Banking Tracker , a collaboration with NCR Corporation , unclouds a blurry picture where 70 percent of consumers in a recent survey reported visiting a bank branch in the past month, and yet foot traffic keeps dropping as digital banking climbs. Solving the Branch Conundrum.

ATM 165

ATM Digital Banking Innovation Video 165

Gonzobanker

JULY 7, 2015

Yet while the demos and screen shots at events like Finovate have provided fascinating fodder regarding the future of digital banking, the FACTS show that these buzz-worthy players have had infinitesimal impact on market share. Bancorp Bank (Simple/PayPal et al) 1,495,558 4,499,959 3,004,401. billion in 2010. What’s Next?

Digital Banking 60

Digital Banking Industry Capital Strategy 60

PYMNTS

FEBRUARY 3, 2020

Every Remitly Passbook customer gets a Visa debit card. Remitly verifies a person’s identity digitally and accepts forms of ID immigrants have — Individual Taxpayer Identification Numbers, passports and foreign government-issued documentation, such as the Matricula Consular ID.

Marketing 137

Marketing Seattle Customer Experience Security 137

Bobsguide

JUNE 3, 2022

Banca Carige Smart, the new intelligent branch model enabled by Auriga #NextGenBranch solutions, combines digitalisation with a human touch for an innovative customer experience. With the Smart branches, Banca Carige can preserve its physical presence, reach its customers locally, and alleviate branch management costs.

Video 78

Video Customer Experience Operations Digital Banking 78

PYMNTS

FEBRUARY 18, 2020

Requiring multifactor authentication (MFA) could add frictions to companies’ payment systems and customer experiences, but such tools are necessary to enable smart authentication and compliance decisions. Banks Bet On Digital Banking .

Fraud 131

Fraud Customer Experience Compliance Survey 131

South State Correspondent

OCTOBER 26, 2023

The catalyst was likely a panel led by the CEO of Taktile (AI Underwriting), a Partner from Bain Capital, a partner for Andreessen Horowitz, the chief data scientist from Branch International (digital banking fintech for India and Africa), and a tech correspondent for CNBC.

Conference 221

Conference Las Vegas Fraud Case Study 221

PYMNTS

JANUARY 11, 2021

license for financial services will enable it to offer banking products “U.K. customers expect from their everyday primary bank account.” . After getting the banking license, Revolut said it would develop a “financial super app.” Nik Storonsky , founder and CEO at Revolut, said in a press release on Monday (Jan.

cryptocurrency 216

cryptocurrency Leadership Bitcoin Fintech 216

FICO

FEBRUARY 16, 2022

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. Survey Findings: Digital Dominates, But Customer Experience Remains Important. How FICO Can Help You Fight Fraud, Including Scams.

Survey 52

Survey Fraud US Customer Experience 52

FICO

FEBRUARY 16, 2022

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. Survey Findings: Digital Dominates, But Customer Experience Remains Important. How FICO Can Help You Fight Fraud, Including Scams.

Survey 52

Survey Fraud US Customer Experience 52

PYMNTS

JANUARY 28, 2020

But that doesn’t mean all the players in payments and financial services have a solid or clear digital strategy. The problem can be especially acute when it comes to financial institutions (FIs), said John Owens, general manager of Elan Credit Card , in a new podcast interview with PYMNTS. The age of personalized service is upon us.

Fintech 169

Fintech Digital Strategies Mobile Resources 169

PYMNTS

NOVEMBER 12, 2020

The funding is being earmarked to launch credit cards-as-a-service in the U.S. The London-headquartered startup is striving to help startups and other firms “prototype, launch and scale financial products within their own customer experience.”. and elsewhere as the BaaS platform grows its global footprint.

US 220

US Capital Leadership Customer Experience 220

Chris Skinner

JULY 19, 2017

Here’s the result: Dronn Agent from Alior Bank Dronn is an intelligent virtual agent designed to communicate with customers verbally and guide them through a personalised conversation in a set of carefully selected use cases.

Innovation 298

Innovation Capital Conference Customer Experience 298

PYMNTS

FEBRUARY 13, 2020

Brown said the company has been working to become a software company, with digital-first banking firmly in the crosshairs. Among the key focal points for NCR looking ahead lies expanding card management and commerce capabilities. It’s really about extending out the capability of your card to the commerce ecosystem,” he said.

Millennials 231

Millennials Digital Banking Mobile Course 231

PYMNTS

JANUARY 30, 2020

“Generally speaking, customer feedback is positive because they no longer have to fill out deposit slips.”. Another improvement is what BMO calls “easy PIN authentication,” in which customers use their debit cards — rather than driver’s licenses or state-issued IDs — to verify their identities.

Operations 152

Operations ATM Cards Case Study 152

PYMNTS

JULY 16, 2019

Banks and credit unions looking for safer and more efficient digital and mobile services for debit and credit cards can now turn to the cloud. This option allows mid-sized and smaller issuers to more quickly and easily launch these services and compete with large national banks on digital customer experience.”.

Innovation 128

Innovation Compliance User Experience Cards 128

Bobsguide

SEPTEMBER 5, 2022

Through the workstations, customers can access all the services of the bank in ‘self-service’ mode, allowing them to conduct transactions and make deposits among other things. Customers are also able to purchase new products – like new cards or open a new account – through these ‘self-service’ workstations.

Video 97

Video Digital Strategies Digital Banking Security 97

PYMNTS

DECEMBER 28, 2018

Pierce said the consumer data shows that 13 percent of credit union members have been a victim of card fraud , and 4 percent have had their identities stolen in the last year alone. In many cases, these mobile payments are backed by the same cards they are using in stores,” Pierce said. “So, They are using cards.

Fraud 131

Fraud Mobile Security Cards 131

Insights on Business

FEBRUARY 27, 2019

The ingredients that will help execute the digital first mission include: Customer experience: Who are the digital-first customers and what do they expect? Customer experience. We need to consider the needs of all types of customers. the bank is still there, but is completely invisible.

Customer Experience 107

Customer Experience Mobile Millennials Examples 107

PYMNTS

SEPTEMBER 17, 2019

Mobile banking apps have already enjoyed mass adoption, but what are consumers using them for? And, perhaps more importantly, what do they want from digital banking apps that they aren’t currently getting? How Consumers Currently Use Mobile Banking Apps. percent) use mobile banking apps to check account balances.

Mobile 187

Mobile Millennials Study Digital Banking 187

Gonzobanker

MAY 14, 2019

If half of an institution’s origination volumes are coming through the digital channel, its origination process better be as smooth as 100-year-old scotch. Access digital banking? Get a debit card? Get back to a customer on a loan approval? Complete the application? Follow up on an abandoned application?

Customer Experience 142

Customer Experience Digital Banking System Strategy 142

PYMNTS

MAY 22, 2020

In a recent conversation with PYMNTS, Diehl noted that FinTechs are in a unique position to compete against traditional lenders, and the pandemic doesn’t take away from their ability to provide what is often a more favorable customer experience than that of a traditional lender. “On They, too, experience tough challenges.”.

Fintech 261

Fintech Lending Tools Risk Management 261

PYMNTS

JULY 31, 2019

They talked about how the payment card network is investing to help accelerate innovation in the FinTech space, and what that could mean for all of kind of companies — upstarts and relatively longer-term players alike — in the realm of digital payments. Whole Ecosystem. “If

Fintech 192

Fintech Innovation US Payments 192

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience.

Customer Experience 127

Customer Experience Fintech Regional Cards 127