PYMNTS

MARCH 1, 2017

GhostBed customers are now presented with two Klarna financing options at checkout along with the ability to purchase using their existing credit or debit card. Billingsley said this experience provided an opportunity for the company to really tune into the voice of the customer and use that feedback accordingly.

Customer Experience 100

Customer Experience Millennials Branding Cards 100

Perficient

JANUARY 22, 2021

Customers “sell” their data all the time in the form of loyalty and rewards programs. I will tell you my preferred brands, and you and your partner will get the same revenue and purchase history. This idea extends to every piece of customer loyalty. However, rewards or loyalty indicate a much deeper relationship.

Analytics 309

Analytics Industry Chicago Payments 309

Bank Innovation

DECEMBER 13, 2019

In this episode, Suman Bhattacharyya, senior editor, and Angely Mercado, associate editor, discuss the following news developments: Corporate card and financial product startup Brex’s marketing strategy; Inspired Capital’s recent investment in business banking platform Rho; and […].

Strategy 243

Strategy Branding Video Marketing Strategies 243

PYMNTS

APRIL 1, 2020

billion non-prepaid debit card transactions in 2018, solidifying debit as a staple payment type. They insert or swipe their debit cards at stores’ point-of-sale (POS) devices — or key in details online — and maybe enter PINs, but the behind-the-scenes processes through which transactions are routed are kept invisible. shoppers made 72.7

Cards 141

Cards Payments Security Fraud 141

PYMNTS

NOVEMBER 19, 2019

Among the biggest debates is how to construct and operate the best card program possible – a decision that served as the foundation for a new PYMNTS interview with Jim Geeslin, head of strategy for Elan Financial Services , an agent credit card issuer. Do FIs want to navigate card programs through that?”. Near-Term Challenges.

Cards 140

Cards Apple Data Innovation 140

Perficient

JANUARY 16, 2023

Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . I remember when my mother stopped shopping at one department store because they wouldn’t give her a charge card in her own name, but another store would on their private-label charge card.

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

JANUARY 14, 2021

13) between Walgreens , Mastercard and Synchrony is more than a standard co-brand deal. Via Mastercard’s relationship with Synchrony, it will work with Walgreens to launch new credit card products, as well as a pre-paid debit card. But that’s where the standard co-brand partnership ends.

Payments 174

Payments Branding Analytics Data 174

Perficient

SEPTEMBER 15, 2020

You can get started by mapping the customer journey, uncovering pain points and opportunities across their interactions with your brand. Then widen your inquiry to learn from your customers as they interact with brands well outside your industry. How do they address problems like the ones you’re attempting to solve?

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

MAY 2, 2018

Synchrony , the financial services company, announced news on Wednesday (May 2) that customers can now use voice commands to manage their Amazon.com Store Card. In a press release , Synchrony said it is making this happen via a new skill for Alexa, dubbed the Store Card skill.

Cards 134

Cards Customer Experience Retail Tools 134

PYMNTS

SEPTEMBER 29, 2020

The release said doing so is a way to both clear up confusion for customers and also to allow brands a way to establish more presence. With greater digital dependency, having real-time purchase details is critical for consumers, merchants and card issuers alike,” he said, according to the release. “We

Online 243

Online Guidelines Study Fraud 243

Perficient

FEBRUARY 17, 2023

In the first two blogs in this series, Getting Started On Embedded Finance and Embedded Finance: Bolstering Brand Experiences, we defined embedded finance and looked at the goals and strategies that firms should take at the outset of their modern embedded finance journey, as well as how and why firms should consider getting embedded banking.

San Francisco 275

San Francisco Cards Online Payments 275

PYMNTS

MAY 14, 2020

In a recent conversation with PYMNTS’ Karen Webster, Miller discussed the impact of shifting buyer habits on merchants’ digital sales strategies, with optimized back-end payment processes essential to delivering a powerful customer experience on the front end. Brand Loyalty’s Surging Importance.

Payments 169

Payments Branding Customer Experience Strategy 169

PYMNTS

AUGUST 11, 2020

Kount added that this means its business customers “are able to optimize marketing and sales efforts, personalize customer experiences, and reduce the time spent vetting prospects.”. Kount’s products help “insurance companies identify visitors, manage leads, and determine who is shopping for a quote.”.

Fraud 234

Fraud Industry Idaho Customer Experience 234

PYMNTS

FEBRUARY 28, 2020

however, we know that many customers still value some physical presence to provide assurance, advice, and the ability to facilitate and support some transactions. Our goal is to deliver a compelling and optimal customer experience across all channels, not just one.”. Net income CAGR was 8.2

Capital 209

Capital ATM Customer Experience Cards 209

Bank Innovation

AUGUST 20, 2019

Cuentas, a Miami-based prepaid debit card company targeting Spanish-speaking populations, wants to turn convenience stores into financial hubs through Cuentas-branded debit cards and accounts. The cards, which will launch in early September, will be linked to an online bank account from Saturn Bank.

Miami 210

Miami Cards Branding Online 210

PYMNTS

JANUARY 19, 2021

The tie-up provides WEX clients with access to MYOB's business payment technology for vendor payments through WEX virtual credit cards, according to an announcement. Vendors also do not have to make modifications in the way they receive payments. For its part, MYOB offers business and accounting technology to 1.2

Payments 156

Payments Branding Customer Experience Resources 156

PYMNTS

JUNE 22, 2020

Bad actors, are, increasingly, targeting online card applications, using stolen personally identifiable information to apply for credit, leveraging those ill-gotten credit lines to make fraudulent purchases. A poor customer experience can cause FIs and enterprises to lose customers, of course. alone topped $10.2

Fraud 193

Fraud Cards Risk Management Customer Experience 193

Perficient

JANUARY 19, 2021

I recently participated in IBM’s live webinar series, LinkedIn LIVE, where we discuss the uptick in certain trends that have helped retailers adapt return processes to provide an excellent commerce experience. How Brands are Adapting. Keep the Sale for Customer Satisfaction. Partner with Other Brands for Returns.

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Retail Examples Branding Cards 309

Perficient

FEBRUARY 12, 2021

Share the company culture and brand. Companies spend a lot of time and effort in creating core values, traditions, culture and branding. Branding is part of your culture and promoting it new employees can be as simple as mailing a welcome card and swag with company logo before Day 1.

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Conference Video Branding Meeting 340

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OCTOBER 26, 2022

It also supplies firms with deeper insight into their customer base, enabling them to suggest and sell the right products at the right time. Getting rid of overdraft fees and implementing more lenient overdraft policies not only helps save customers money but contributes to higher customer loyalty and improved brand reputation.

Data 275

Data Tools Training Cards 275

Bank Innovation

OCTOBER 29, 2019

Bunq, a digital-only banking brand based in the Netherlands, is on a path to grow its customer base through travel rewards and an underwriting formula for its credit card based on how much money a customer has in their account. The seven-year old company launched in the U.K. this month.

Branding 231

Branding Cards Company Customer Experience 231

Perficient

APRIL 4, 2022

While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. 1) Know Me – Data & Analytics Relevant to the Customer. 3) Tell Me – Authentic, Relevant Brand Messages and Experiences.

Mobile 294

Mobile Survey User Experience Analytics 294

PYMNTS

OCTOBER 18, 2016

In retailing, as a Nobel laureate once wrote (and sort of sang!), “the times they are a-changin” — a sentiment that extends handily to gift cards. No longer confined to being silly (or maybe saccharine) cards tucked into envelopes, gifting can be a quick and painless digital pursuit. Unless retailers make it hard.

Retail 100

Retail Cards Study Customer Experience 100

PYMNTS

JULY 29, 2020

That would be terrific news, Kount Chief Customer Experience Officer Rich Stuppy told PYMNTS in an interview, except for one thing: fraudsters love seeing consumer-centric innovations because those present fresh access points for ill-gotten gains. But he added that fighting fraud isn’t about building the highest possible wall.

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Fraud Branding Customer Experience Security 216

The Financial Brand

NOVEMBER 29, 2023

This article Why Offering BNPL Makes Sense for Banks and Credit Unions appeared first on The Financial Brand. Buy now, pay later can be a complement to credit card programs rather than a competitor. It can enhance the customer experience and appeal to younger generations.

Customer Experience 33

Customer Experience Branding Cards Millennials 33

The Financial Brand

DECEMBER 2, 2023

This article What Makes for a ‘Sticky’ Credit Card Rewards Program? appeared first on The Financial Brand. The more compelling a rewards program is, the more likely consumers are to keep spending on that credit card. This article What Makes for a ‘Sticky’ Credit Card Rewards Program? appeared first on The Financial Brand.

Cards 18

Cards Branding Customer Experience Trends 18

PYMNTS

JANUARY 8, 2019

Luxury department stores like Saks Fifth Avenue , for instance, are still recovering from data breaches that exposed a significant amount of customer data, while others, such as Neiman Marcus , are constantly working to upgrade their fraud protections to counter the efforts of bad actors. credit card losses will exceed $12 billion.

Fraud 166

Fraud Retail Security Branding 166

PYMNTS

JULY 30, 2020

Our new integration with Plaid supports our mission to remove the complexities of payment processing, so our clients can focus on innovation and the customer experience,” Galileo CEO Clay Wilkes said in the company’s announcement of the partnership. businesses paying millions of 1099 or contract workers, Galileo said.

San Francisco 159

San Francisco User Experience Cards Customer Experience 159

PYMNTS

APRIL 15, 2020

The only way the industry can solve this growing and costly problem is through industry-wide collaboration between card issuers, merchants and card brands sharing purchase insight in real time through the channels consumers know and trust,” he added. The solution is now in place at a top five bank in the U.S. and globally. .

Fraud 167

Fraud Cards Tools Online 167

PYMNTS

OCTOBER 24, 2019

Capital One ’s domestic card business provided strong results and continued to pick up momentum, the bank said on Thursday (October 24). The financial institution (FI) said that, as of the end of Q3, the domestic card loans ending balance stood at $104.7 Credit card loans increased 1 percent to $113.7

Capital 101

Capital Cards Conference Customer Experience 101

Perficient

SEPTEMBER 23, 2020

In addition to taking action, App Clips include the ability to pay using Apple Pay instead of asking for credit card info. Apple identifies using NFC Tags, QR Codes, Safari App Banner, Links within messages, and, as we have seen, in Place Cards in Maps. The impact on customer experience can be enormous.

Mobile 322

Mobile Apple Examples Technology 322

PYMNTS

DECEMBER 17, 2020

One report found that there was a 54 percent increase in gift card and loyalty fraud in May compared to the previous month, making promotion fraud prevention a top priority for merchants. Fraudsters are looking to falsify these promotions, however, putting merchants in an untenable situation that requires a brand-new approach to fix.

Fraud 255

Fraud Online Retail Examples 255

PYMNTS

FEBRUARY 17, 2020

There has been no shortage of new takes on card-based loyalty schemes — especially in the last decade as digital has exploded and the competition for customer spend has become increasingly tight. Particularly, in the travel and hospitality sector, co-branded card programs have flourished.

Cards 151

Cards Branding Data Customer Experience 151

PYMNTS

MAY 22, 2019

With the firms partnering up, Canadians will be able to log in to their mobile or online banking services and send funds using the Interac e-Transfer brand. “Financial institutions need cost-effective and trusted solutions to meet their customers’ expectations. . Citing the World Bank, the companies said $25.4

Payments 192

Payments National Branding Customer Experience 192

PYMNTS

AUGUST 7, 2020

With foreign exchange (FX) rates changing from one day to the next, but the rate at the time of purchase will also probably be different from the rate when a transaction actually settles several days later — making for some nasty surprises on consumers’ card statements.

Policies 302

Policies Online Retail Payments 302

PYMNTS

FEBRUARY 20, 2020

billion devices that are screened annually across upwards of 75 business sectors and 50-plus payment providers and card networks. . Many businesses have fraud use cases where zero email age is a strong indicator of risk,” said Rich Stuppy, chief customer experience officer at Kount. “A

Tools 135

Tools Fraud Idaho Branding 135

PYMNTS

JULY 3, 2018

With the completion of the deal, PayPal said it and Synchrony have extended their co-branded consumer credit card program agreement to make Synchrony the exclusive issuer of PayPal’s consumer financing program online in the U.S. Together we can provide an enhanced customer experience for thousands of merchants and consumers.”.

Leadership 101

Leadership Cards Branding Customer Experience 101