Bank Innovation

DECEMBER 13, 2019

In this episode, Suman Bhattacharyya, senior editor, and Angely Mercado, associate editor, discuss the following news developments: Corporate card and financial product startup Brex’s marketing strategy; Inspired Capital’s recent investment in business banking platform Rho; and […].

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Strategy Branding Video Marketing Strategies 243

PYMNTS

JULY 5, 2017

Innovation is both genesis and lifeblood for companies, especially within the payments space. PYMNTS: How would you define Applause’s approach to innovation? PYMNTS: How would you define Applause’s approach to innovation? Our approach to innovation is two-fold. First and foremost, we’re focused on the needs of customers.

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PYMNTS

JANUARY 14, 2021

13) between Walgreens , Mastercard and Synchrony is more than a standard co-brand deal. Via Mastercard’s relationship with Synchrony, it will work with Walgreens to launch new credit card products, as well as a pre-paid debit card. But that’s where the standard co-brand partnership ends.

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Payments Branding Analytics Data 174

PYMNTS

NOVEMBER 5, 2019

And it might not go so far in payments and commerce in the coming decade, at least going by the results of a new Mastercard collaboration with Harvard Business Review Analytics on what really works when it comes to innovation, companies and executives. 2020 Innovation Sparks. The report, released Tuesday (Nov.

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Perficient

JANUARY 16, 2023

Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . I remember when my mother stopped shopping at one department store because they wouldn’t give her a charge card in her own name, but another store would on their private-label charge card.

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blockchain Software Customer Experience Strategy 275

PYMNTS

MARCH 24, 2020

The answers, as Payrix has discovered, may differ depending on whether a merchant customer is looking at payments from a monetization perspective or whether they are focused on payments from a customer experience standpoint. Consider the case of Uber, where, as Butler said, payments themselves are part of the product.

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Innovation Payments Software Customer Experience 141

PYMNTS

AUGUST 11, 2020

Kount added that this means its business customers “are able to optimize marketing and sales efforts, personalize customer experiences, and reduce the time spent vetting prospects.”. Due to the pandemic, many companies have rolled out new online portals that are convenient to their customers.

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Fraud Industry Idaho Customer Experience 234

PYMNTS

MAY 6, 2019

To create more convenient ordering experiences and build loyalty, quick-service restaurants (QSRs) are innovating with the help of digital and mobile technologies. From Starbucks to Dunkin’ and Chipotle Mexican Grill , QSRs are working to enhance their customers’ experiences through technology. stores over the quarter.

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Perficient

APRIL 4, 2022

While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. 1) Know Me – Data & Analytics Relevant to the Customer. 3) Tell Me – Authentic, Relevant Brand Messages and Experiences.

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Mobile Survey User Experience Analytics 294

Cisco

NOVEMBER 15, 2022

Venmo solved a problem of an individual wanting to pay another individual (or even small business) without having to use cash, check or even debit/credit card. It is about opening up information to spur innovation of third-party providers to build new, added-value offerings. Open banking made this possible. Open banking happened.

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Bank Innovation

AUGUST 20, 2019

Cuentas, a Miami-based prepaid debit card company targeting Spanish-speaking populations, wants to turn convenience stores into financial hubs through Cuentas-branded debit cards and accounts. The cards, which will launch in early September, will be linked to an online bank account from Saturn Bank.

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Miami Cards Branding Online 210

South State Correspondent

MAY 1, 2024

For inspiration in banking innovation, we often look to other industries. Honkook Kim and his Gentle Monster Brand is a perfect example. Instead of thinking traditionally, Gentle Monster pursued a strategy of innovation and creativity to become the hottest sunglass company globally, creating a company currently valued at $900 million.

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Innovation social media Branding Marketing 195

PYMNTS

AUGUST 8, 2019

Loyalty is a tricky proposition, especially as plastic cards have given way to mobile payments, and there is little mercy for those businesses that get loyalty wrong. percent of CUs actively invested in loyalty and rewards innovations during the past three years. The customer at this point is kind of expecting that.”.

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Fraud Innovation Customer Experience Branding 124

PYMNTS

JULY 30, 2020

Our new integration with Plaid supports our mission to remove the complexities of payment processing, so our clients can focus on innovation and the customer experience,” Galileo CEO Clay Wilkes said in the company’s announcement of the partnership. businesses paying millions of 1099 or contract workers, Galileo said.

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San Francisco User Experience Cards Customer Experience 159

Bank Innovation

OCTOBER 29, 2019

Bunq, a digital-only banking brand based in the Netherlands, is on a path to grow its customer base through travel rewards and an underwriting formula for its credit card based on how much money a customer has in their account. The seven-year old company launched in the U.K. this month.

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PYMNTS

JULY 29, 2020

That would be terrific news, Kount Chief Customer Experience Officer Rich Stuppy told PYMNTS in an interview, except for one thing: fraudsters love seeing consumer-centric innovations because those present fresh access points for ill-gotten gains. But he added that fighting fraud isn’t about building the highest possible wall.

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Fraud Branding Customer Experience Security 216

PYMNTS

JULY 3, 2018

With the completion of the deal, PayPal said it and Synchrony have extended their co-branded consumer credit card program agreement to make Synchrony the exclusive issuer of PayPal’s consumer financing program online in the U.S. Together we can provide an enhanced customer experience for thousands of merchants and consumers.”.

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PYMNTS

OCTOBER 24, 2019

Capital One ’s domestic card business provided strong results and continued to pick up momentum, the bank said on Thursday (October 24). The financial institution (FI) said that, as of the end of Q3, the domestic card loans ending balance stood at $104.7 Credit card loans increased 1 percent to $113.7

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Capital Cards Conference Customer Experience 101

PYMNTS

DECEMBER 6, 2016

Glen Fossella , CRO of Urban FT , recently joined Karen Webster for a discussion on where innovation in the banking environment is going and how banks — both big and small — are being challenged to keep up. KW: Innovation in the banking sector is blossoming. Here is an excerpt of the conversation.

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PYMNTS

AUGUST 7, 2020

While the barriers to reaching an international consumer base are low thanks to innovations in eCommerce, online retailers and merchants still struggle to provide their global consumers with the same payments experience their domestic ones have. Visa recently announced a new policy to help shoppers alleviate this pain point.

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Policies Online Retail Payments 302

PYMNTS

DECEMBER 5, 2019

MoneyGram, in partnership with Visa, has expanded its debit card deposit service, which was launched in collaboration with Visa Direct, Visa’s real-time push payments platform, according to a release. ” Visa Direct enables more than one billion cards around the world, and allows consumers to move money in real time.

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Customer Experience Cards Branding Innovation 130

PYMNTS

MARCH 10, 2020

What instant lending innovation have shoppers fallen in love with? As laid out in the latest Tracker, credit card usage has declined down under since BNPL went wide a few years ago, with 8 percent of all retail transactions in that country going through Afterpay in 2019. Here’s a hint: We’ll tell you now … and you can thank us later.

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Case Study Retail Millennials Branding 135

Perficient

JULY 27, 2020

Are you currently able to accept credit cards? Customer experiences will be lacking, your employees will struggle, and your technology won’t be able to support this new business venture. Medline at Home allows them to service the B2C customers in an experience that was designed specifically for that persona type.

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PYMNTS

JULY 11, 2018

Prosecutors contend Falkowski got QVC to pay more than $200,000 in chauffeured rides for himself and others, $70,000 in payments to pay down his own personal debt and $59,500 in American Express gift cards. Falkowski was sentenced to 30 months in a federal prison for being the brains behind a $1 million fraud scam.

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FICO

APRIL 9, 2019

Along with this comes expectations of better experiences, on-demand access and deeper insights. The good news is that consumer-permissioned data is providing the industry a platform for further innovation. Utilizing personal financial data effectively is one of the best ways to improve the customer experience.

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Security Innovation Data Customer Experience 66

PYMNTS

MARCH 2, 2020

Corporate payments innovation has cast a wide net to tackle the many pain points businesses experience today, with accounts payable (AP) one of the most popular targets for disruptors. The Prepaid Virtual Card Opportunity. From Gig Workers to Rebates.

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Payments Cards Meeting Lending 151

PYMNTS

JUNE 8, 2020

“Whatever model you have, you have to look [at it] through the lens of, ‘How is it going to appear on mobile devices, and how can we accelerate [that] experience for the shopper?’” . Enabling innovative payment experiences in brick-and-mortar stores is proving important for grocers. That is also a real positive.” .

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Online Mobile Tools Retail 144

Accenture

MAY 22, 2019

For years, banks have enjoyed a low bar on CFO expectations around payment product sophistication and innovation. Companies are moving cash off the balance sheet and investing in areas like wages, capital expansion and innovation. Customer experience mastery is core to their business models. The birth of the virtual CFO.

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Payments Customer Experience Survey Capital 150

PYMNTS

AUGUST 19, 2019

To serve a rising generation of parents who are used to direct-to-consumer (DTC) brands, eCommerce innovators are offering strollers via streamlined checkout and a business built around community. Parents can choose a color, add an item to their cart and check out with, say, Amazon Pay through the company’s eCommerce experience.

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Payments Branding Innovation Community 116

PYMNTS

SEPTEMBER 18, 2019

It is NFC-enabled and connects directly to the customer’s digital wallet. The device runs on FeliCa technology, which is very popular in Japan and is also used to power the coffee company’s card system. The pen will go on sale in a week and will be available in black, silver and white.

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Leadership Branding Customer Experience System 110

NCR

MAY 17, 2017

Offering a seamless customer experience across channels is becoming more important in the retail banking industry. As a result, many banks are placing an emphasis on omni-channel service delivery – providing a seamless, unified customer experience across all channels, from the ATM to mobile and beyond.

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Marketing Customer Experience ATM Branding 73

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. According to the 2018 Global Brand Counterfeiting Report , luxury fashion brands are a favored target. In the U.S.

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Online Fraud Branding social media 101

PYMNTS

JANUARY 22, 2019

In a new PYMNTS interview, Karen Webster and Rich Stuppy, chief customer experience officer at Kount , talked about all the recent digital and mobile strides that QSRs have been making — and why they are still behind the curve when it comes to protecting their technology, customers and brand reputations from online criminals.

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PYMNTS

MARCH 26, 2019

Innovators are seeing the potential to shape the way consumers place their orders at quick-service restaurants (QSRs) through digital technology. The service is currently live with a few customers, as Bensen conducts proof of concepts with other customers. The Voice AI Market.

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Technology Maine Study Google 121

PYMNTS

JUNE 25, 2019

Banks are required under PSD2 to develop API portals that provide their customers’ data to interested third parties, thus enabling such entities to build and offer competing products and services. Banks feel threatened that they’re going to lose the customer experience layer, which may gradually move to the third parties,” Zachariadis noted.

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PYMNTS

MAY 31, 2016

We want to be in an open wallet ecosystem,” Hari Gopalkrishnan, client-facing platforms technology CIO at Bank of America Merrill Lynch, told Bank Innovation. After all, what Bank of America is focused on is getting consumers to use its cards to spend — regardless of which wallet it’s on. It’s an open wallet strategy.”.

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PYMNTS

JANUARY 2, 2017

The payments space is filled with so much innovation — and new entrants eager to use that innovation to deliver a revolution to the industry — that it can be hard to see exactly where existing players fit into that vision. PYMNTS: How do you keep the Discover Global Network brand prominent in new payments technology?

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