PYMNTS

SEPTEMBER 29, 2020

Mastercard, through its collaborative fraud and dispute resolution technology Ethoca , will now offer a new version of online statements with added logos and clear business names for each transaction. The release said doing so is a way to both clear up confusion for customers and also to allow brands a way to establish more presence.

Online 243

Online Guidelines Study Fraud 243

PYMNTS

APRIL 1, 2020

billion non-prepaid debit card transactions in 2018, solidifying debit as a staple payment type. They insert or swipe their debit cards at stores’ point-of-sale (POS) devices — or key in details online — and maybe enter PINs, but the behind-the-scenes processes through which transactions are routed are kept invisible. shoppers made 72.7

Cards 141

Cards Payments Security Fraud 141

Perficient

JANUARY 16, 2023

Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . I remember when my mother stopped shopping at one department store because they wouldn’t give her a charge card in her own name, but another store would on their private-label charge card.

blockchain 275

blockchain Software Customer Experience Strategy 275

FICO

MARCH 10, 2022

I’ve been writing recently about the results of our recent global consumer fraud survey. But like most things, it’s not as simple as it sounds, as large customer groups are likely to switch banks if they are dissatisfied with their response to a fraud management incident (more on that in a moment). your mobile phone).

Fraud 52

Fraud Survey Cards Customer Experience 52

PYMNTS

NOVEMBER 19, 2019

Among the biggest debates is how to construct and operate the best card program possible – a decision that served as the foundation for a new PYMNTS interview with Jim Geeslin, head of strategy for Elan Financial Services , an agent credit card issuer. Do FIs want to navigate card programs through that?”. Near-Term Challenges.

Cards 140

Cards Apple Data Innovation 140

PYMNTS

JANUARY 8, 2019

While the holiday retail rush meant big gains for some retailers, it also came with an influx of fraud, both in-store and online, as fraudsters took advantage of a high-pace, high-volume period of transactions. In fact, over 5 percent of online retail revenue is now lost to fraud. credit card losses will exceed $12 billion.

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Fraud Retail Security Branding 166

PYMNTS

OCTOBER 15, 2018

Both solutions provide increased fraud protection to online transactions made via debit or credit cards. Improving customer experiences was not the sole focus of 3DS 2.0’s The changes also include enhanced fraud protections for merchants. remains crucial in protecting payments and the customers making them.

Fraud 165

Fraud Security Mobile User Experience 165

PYMNTS

JUNE 15, 2017

Can data make all the difference in the fight against payments fraud? The discussion played off the findings of a new whitepaper from the firm titled, “Driving Up Conversion with Effective Fraud Management.”. What works in preventing payments fraud at a large airline or telco system may not be germane for an electronics retailer.

Fraud 115

Fraud Data Tools Management 115

PYMNTS

APRIL 26, 2017

The company’s successful start caught the attention of fraudsters who made off with $400,000 worth of luxury cars with stolen identities and credit cards. While the fraud-fighting technology available six years ago didn’t stand a chance of protecting HiGear, the current car-sharing market , which is projected to be worth $16.5

Fraud 121

Fraud San Francisco Retail Branding 121

PYMNTS

APRIL 9, 2020

And that has made it more critical than ever for firms of all types and descriptions to think hard about taking a more balanced approach to fraud prevention — but think more holistically about the field they are protecting. All to the good, Sevounts said, until fraud comes into play. Winning The New War With Account Takeover.

Online 236

Online Fraud Security Branding 236

PYMNTS

FEBRUARY 20, 2020

Fraud prevention and identity verification firm Kount is launching Email First Seen, a tool that serves as an indicator of email trust, the company announced on Thursday (Feb. The network consists of fraud and trust signals from over half a billion email addresses, 32 billion interactions and 17.5

Tools 135

Tools Fraud Idaho Branding 135

PYMNTS

OCTOBER 28, 2020

But what isn’t debatable is the essential truth of his purported statement — and how relevant it is to the 2020 holiday shopping season, as Kount Chief Customer Experience Officer Rich Stuppy recently told PYMNTS. Starting With A ‘Fraud Mindset’. Whether Sutton ever actually uttered that line is a matter of historical debate.

Fraud 280

Fraud Retail Tools Data 280

PYMNTS

MAY 14, 2020

In a recent conversation with PYMNTS’ Karen Webster, Miller discussed the impact of shifting buyer habits on merchants’ digital sales strategies, with optimized back-end payment processes essential to delivering a powerful customer experience on the front end. Brand Loyalty’s Surging Importance.

Payments 169

Payments Branding Customer Experience Strategy 169

PYMNTS

APRIL 15, 2020

The only way the industry can solve this growing and costly problem is through industry-wide collaboration between card issuers, merchants and card brands sharing purchase insight in real time through the channels consumers know and trust,” he added. The solution is now in place at a top five bank in the U.S. and globally. .

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Fraud Cards Tools Online 167

Insights on Business

NOVEMBER 22, 2017

The changes we see in the global payments landscape, driven by innovative technologies, are fundamentally changing the industry, but they come with a brand new set of challenges. On the other hand, technology capabilities are supporting increasingly complex, sophisticated and global fraud and cybercrime patterns. bn ($5.3Bn).

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Fraud Payments Innovation Industry 125

Insights on Business

NOVEMBER 1, 2018

Enterprise Fraud Management is being reinvented. Here are some key questions that should be asked of Enterprise Fraud Management vendors: Question #1: How versatile is your data model? Most fraud detection solutions only ingest out-of-the-box transactional data and basic customer and account information.

Fraud 107

Fraud Management Software Data 107

Cisco

JULY 12, 2021

At imi mobile, we believe in giving banks the tools they need to better protect their customers whilst enhancing the overall customer experience. Here are three ways in which banking providers can do this: Identify & reduce account takeover fraud. Build robust authentication processes. Every interaction builds trust.

Fraud 168

Fraud Mobile Security Customer Experience 168

Abrigo

OCTOBER 22, 2019

Financial institutions should be proactive with their fraud prevention on the dark web. . In recent years, cybercriminals implanted malicious skimming code directly on e-commerce shops and online content management and payment platforms as a way of stealing payment card data at scale. The New Frontier on the Dark Web. get started.

Fraud 150

Fraud Cards Data Payments 150

PYMNTS

AUGUST 8, 2019

Loyalty is a tricky proposition, especially as plastic cards have given way to mobile payments, and there is little mercy for those businesses that get loyalty wrong. Most of the purchases they make, most of the cards they choose, have loyalty rewards attached to them,” Stevens told Webster. Customer Experience.

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Fraud Innovation Customer Experience Branding 124

FICO

APRIL 12, 2018

It used to be that KPIs for the fraud department focused only on loss prevention, aligned to the amount of fraud stopped and money saved – this is no longer the case. Fraud communications and other interactions are increasingly seen as a vital part of the customer experience. Giving customers more control.

Fraud 40

Fraud Customer Experience Examples Branding 40

PYMNTS

JULY 11, 2018

Falkowski was sentenced to 30 months in a federal prison for being the brains behind a $1 million fraud scam. To protect himself, he created faulty invoices to trick QVC into paying for his fraud. The fraud happened from 2008 until he was fired in 2013, noted the report. QVC former director James D.

Company 102

Company New York City Fraud Retail 102

PYMNTS

OCTOBER 18, 2016

In retailing, as a Nobel laureate once wrote (and sort of sang!), “the times they are a-changin” — a sentiment that extends handily to gift cards. No longer confined to being silly (or maybe saccharine) cards tucked into envelopes, gifting can be a quick and painless digital pursuit. Unless retailers make it hard. Then, There’s 51.

Retail 100

Retail Cards Study Customer Experience 100

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. trillion by 2020, which has prompted some online marketplaces to work on resolving fraud repercussions. Online Resale. Social Media.

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Online Fraud Branding social media 101

PYMNTS

JANUARY 6, 2020

Or just look at the way stores’ physical plants are changing and evolving to meet the needs of an increasing number of customers coming in to grab and go, and a falling number waiting in line to order. This is the new normal,” Kount Chief Customer Experience Officer Rich Stuppy told Karen Webster in a recent conversation.

Fraud 131

Fraud Mobile Customer Experience Cards 131

PYMNTS

DECEMBER 21, 2020

It’s a will that we’ve see brands and retailers try to capture all year by leveling up their loyalty offerings. It wasn’t quite a banner year across the board, however, as electronics and appliance spend decreased about 11 percent, and luxury dropped 20 percent when measured against the same time period in 2019.

Retail 263

Retail Meeting Tools Examples 263

PYMNTS

JANUARY 22, 2019

Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. In fact, missteps in digital fraud prevention can, as Stuppy said, “put the entire digital investment at risk.” Fraud Prevention Optimism. Investment Risk.

How To 144

How To Fraud Online Mobile 144

PYMNTS

JULY 13, 2020

Account takeovers (ATOs) are a growing source of pain for financial institutions (FIs) and their customers, with losses from these attacks rising 164 percent in 2018. FIs must adopt fraud-fighting measures that are robust but do not create so much friction that legitimate customers find it difficult to access needed services.

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Security Fraud Survey Customer Experience 147

Gonzobanker

OCTOBER 6, 2015

While bankers may be a bit fatigued this year by articles about payments, the more enlightened Gonzo bankers are paying close strategic attention to the single most impactful payments trend in our industry: the shift from a plastic card to a “card-not-present” world. times faster than card-based transactions.

Cards 60

Cards Fraud Apple Google 60

PYMNTS

JANUARY 22, 2019

Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. In fact, missteps in digital fraud prevention can, as Stuppy said, “put the entire digital investment at risk.” Fraud Prevention Optimism. Investment Risk.

How To 108

How To Fraud Mobile Online 108

PYMNTS

AUGUST 1, 2019

Such boxes represent a small segment of the broader subscription market, but they face the same challenges, including fraud attempts like card-and-wallet tests and account takeovers (ATOs). They’re just sort of pinging our system and trying to see if they can find a valid card or card address match,” he said.

Security 108

Security Cards Fraud Survey 108

Gonzobanker

JUNE 25, 2021

As providers like Amazon, Netflix, and Instacart showed consumers that they could easily conduct business from the comfort of their living rooms, it fell on financial institutions to step up their game and deliver virtual services that are consistently quick, simple, and personalized to customer preferences. Customer Experience.

Customer Experience 105

Customer Experience Fraud Policies Training 105

ZootBlog

JANUARY 25, 2017

Arkadi Kuhlmann, founder of ING Direct USA and Zenbanx, challenges banks to create a new approach to customer experiences in order to change the payments conversation. Last summer, Costco terminated its relationship with American Express and its customers saw some frustration at checkout.

Lending 60

Lending Customer Experience Fraud Google 60

PYMNTS

JUNE 10, 2016

When it officially launches beyond the eCommerce option later this year (date TBD), it will serve as an app that will enable consumers to pay at the pump using their phone — without having to pull out a credit card. It was then that Chase announced the rollout would happen with the mobile-only, merchant-friendly network MCX.

Mobile 100

Mobile Fraud Customer Experience America 100

FICO

JUNE 15, 2023

Gone are the days of reaching into my pocket for a wallet , counting out bills or wiggling a credit card free or (if you can even remember these days) finding a checkbook and filling out a paper check. Our report opened my eyes because 77% of consumers worldwide say they want their banks to implement better fraud detection in general.

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Fraud South Carolina Survey Management 52

PYMNTS

JULY 5, 2017

Every brand is going through some type of digital transformation, and there is even greater need now to understand and meet the needs of companies redefining their customer experiences. Applause is massively expanding into helping top enterprises and brands perfect their digital experiences.

Innovation 121

Innovation Customer Experience Mobile Security 121

PYMNTS

JUNE 3, 2016

To adapt, let alone thrive, businesses with store locations must embrace EMV, the latest in payments security and authentication, especially considering the retailers themselves have taken on more responsibility for fraud after 2015’s liability shift. The challenge for the last year has just been educating our customer base.

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Retail Apple Fraud Online 100

ZootBlog

OCTOBER 28, 2015

My first experience using the new technology—or more accurately, the decades’ old technology recently adopted by the United States —was with my corporate card. I swiped my card (which also has a magnetic stripe) while on a business trip and it did not go through. Even that is faster than these new cards!”

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Cards United States Security Fraud 60