CB Insights

MARCH 20, 2023

What are customer experience add-ons? Companies offer consumer-facing add-on solutions to enhance the customer experience and build customer loyalty. Become a CB Insights customer. Become a CB Insights customer. If you’re already a customer, log in here. Want the full expert post?

Customer Experience 54

Customer Experience Trends Report Marketing 54

Accenture

AUGUST 5, 2015

Every executive can see the extent to which digital is changing the card business. A convergence of new customer behaviors, technologies, competitors and regulations will require issuers, acquirers and processors to review their overall card strategy to align the customer. Read more.

Customer Experience 150

Customer Experience Cards Operations Strategy 150

Bank Innovation

NOVEMBER 5, 2019

According to a Deloitte survey, discounts and cash back aren’t enough to maintain credit card customer loyalty, and providers need to look to more holistic personal financial management tools as differentiators. credit card consumers would be willing […].

Cards 186

Cards Company Customer Experience Study 186

Payments Dive

OCTOBER 30, 2018

Not only do card fraud losses take a dollar-for-dollar toll on bottom line profitability, card fraud blights the customer experience—undermining consumers' trust and collectively costing issuers millions annually in lost business.

Fraud 218

Fraud Cards Customer Experience Payments 218

Bank Innovation

OCTOBER 9, 2019

Digital expense management company Expensify launched a corporate card this week, building on its automated transaction tracking technology. The card offers business customers a new tool to manage expenses and adds to the data repository that will help Expensify tailor customer experiences.

San Francisco 150

San Francisco Cards Customer Experience Tools 150

FICO

MARCH 9, 2022

The last few years have thrown up many challenges for banks and card providers as everything has shifted online, one of the primary challenges being fraud scams. Recent research we undertook looked at the connection between customer experience and fraud controls from a consumer perspective.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

Bank Innovation

OCTOBER 2, 2017

EXCLUSIVE— As recent hacks such as Equifax demonstrate, credit providers have work to do to gain back consumer trust, and doing so is going to require fixing the customer experience as well as data security.

Customer Experience 150

Customer Experience Security Data Online 150

PYMNTS

NOVEMBER 16, 2020

In Beyond the Card: Toward the Cardless and Contactless Future , a PYMNTS and i2c Inc. Physical cards are changing form, as some NFC-capable mini-cards are being embedded in rings and other wearables. Physical cards are changing form, as some NFC-capable mini-cards are being embedded in rings and other wearables.

Cards 239

Cards Payments Innovation Customer Experience 239

PYMNTS

JUNE 19, 2020

Honest customer feedback can be critical to improving customers’ experiences at QSRs as restaurants reopen and invite consumers into reconfigured dine-in areas. The chain will often send customers who have had such experiences cards for free burritos or other items to encourage them to return. “If

Customer Experience 141

Customer Experience social media Ohio Operations 141

PYMNTS

SEPTEMBER 22, 2020

For small, mom-and-pop retailers, complex or proprietary procurement platforms simply aren't in the cards. Today, commercial cards are on the rise for SMB B2B eCommerce, and Dean said he's seen a gradual shift in this arena away from net terms. And we ascribe that to the credit card company offering net-30, plus points.".

Cards 235

Cards Capital Online Security 235

PYMNTS

NOVEMBER 5, 2020

The Startup Accelerator is a portfolio of startup companies working across a varied set of fields, including customer experience, payments, marketing, risk and regulation, climate change and security, the release stated.

Cards 183

Cards User Experience Customer Experience Regulation 183

Bank Innovation

FEBRUARY 20, 2020

Rapyd, a startup that converts international payments, announced a partnership with Visa this week to grow its card issuing business. “A A major opportunity for us, and we’re seeing this around the world from a sheer use-case perspective, is card issuing,” said Marc Winitz, chief marketing officer at Rapyd.

Cards 284

Cards US Marketing Payments 284

PYMNTS

JANUARY 12, 2021

Customer experience management platform provider Paytronix released its holiday gift card report on Tuesday (Jan. 12) and found a mixed bag for restaurant sales of gift cards. Its research found that overall card sales ended the year down 31.8 percent rise in average spend per gift card during 2020.

Cards 149

Cards Study Customer Experience Tools 149

PYMNTS

MARCH 1, 2017

GhostBed customers are now presented with two Klarna financing options at checkout along with the ability to purchase using their existing credit or debit card. Billingsley said this experience provided an opportunity for the company to really tune into the voice of the customer and use that feedback accordingly.

Customer Experience 100

Customer Experience Millennials Branding Cards 100

PYMNTS

DECEMBER 21, 2020

Kroger customers can now expediently and simply order gift cards for curbside pickup in addition to their supermarket items at 1,900 of the chain’s locations throughout the nation, according to a Monday (Dec. 21) announcement from Blackhawk Network.

Cards 159

Cards Branding Customer Experience Innovation 159

PYMNTS

MARCH 26, 2019

The world knows by now that Apple has debuted its credit card — the Apple Card — in conjunction with Goldman Sachs and Mastercard. The card is available in both virtual and tangible, plastic forms. The broad outline is one where the digital version of the card can be used wherever Apple Pay is accepted. Not anymore.

Cards 238

Cards Apple Security Customer Experience 238

Perficient

SEPTEMBER 29, 2022

Uber is one of the most prominent examples of a company reaping the benefits of the convenience posed through embedded finance experiences. Uber users input their payment information upon account creation, eliminating the need to dig through a messy purse or fumble through a wallet to find cash or a credit card to pay for a ride.

Customer Experience 294

Customer Experience Software Cards Data 294

Insights on Business

MAY 22, 2019

The multi-million-dollar deal supports BNZ’s efforts to provide frictionless and safer payments experience to their customers. Many conveniences that customers enjoy as a result of modern banking carry an increased risk of fraud. Protecting customers and the customer experience.

Customer Experience 87

Customer Experience Payments Fraud Security 87

Bank Innovation

MARCH 12, 2020

Splitit, a payments company that divides purchases into installments on customers’ existing cards, announced a partnership with Visa last week.

Payments 243

Payments Customer Experience Cards Company 243

Perficient

FEBRUARY 2, 2023

A biometric payment is a point-of-sale technology that authenticates payments by pairing a payment card with a physical identifier of the cardholder. Both Visa and Mastercard rolled out pilot biometric payment cards in 2022. To use this offering, cardholders enrolled a fingerprint to have securely stored on their card.

Industry 471

Industry Trends social media Payments 471

FICO

JUNE 2, 2020

As a fraud professional, I am passionate about fighting financial crime — yet, at the same time, I tout the importance of balancing security with the customer experience. The frustrating treatment I received illustrates some lessons for a more positive customer experience. My former wireless provider, I will add.).

Customer Experience 52

Customer Experience Fraud Handbook Management 52

Bank Innovation

JANUARY 31, 2020

This week, the Consumer Financial Protection Bureau filed suit against Citizens Bank, alleging violations of the Truth in Lending Act (TILA), including implementing Regulation Z and the Credit Card Accountability Responsibility and Disclosure Act.

Cards 259

Cards Lending Regulation Management 259

PYMNTS

JULY 11, 2019

To offer customers greater choice and convenience in time for the summer holiday season, Hertz , Dollar and Thrifty are welcoming debit cards at selected European locations. The majority of people renting cars today pay with a credit card, according to the announcement, but many people across Europe do not have access to one.

Cards 183

Cards Customer Experience Policies How To 183

PYMNTS

FEBRUARY 3, 2020

Citi Commercial Cards is introducing an intelligent virtual agent (IVA) capability at its U.S. The IVA is an example of the technology investment strategy being employed by Citi Commercial Cards to enhance its digital services. Citi’s Commercial Card cardholders can use their own words and speak in their own voices.

Cards 133

Cards Innovation Customer Experience Technology 133

Payments Dive

FEBRUARY 23, 2018

Karen Katz, former president and CEO of Neiman Marcus Group, and Visa CEO Alfred Kelly shared insight, expectations and strategy during a panel talk at the NRF Big Show in January on boosting the retail mobile commerce customer experience.

Retail 272

Retail Mobile Innovation Cards 272

PYMNTS

DECEMBER 11, 2019

adults to possess a credit card , so the warp-speed adoption of mobile card apps has been a comparative blur. In surveying mobile card app usage for the December 2019 Bridging the Gap: Mobile Card App Adoption Report , PYMNTS found a vibrant, growing payments ecosystem. Mobile card app adopters are an enthusiastic bunch.

Mobile 132

Mobile Cards Survey Millennials 132

PYMNTS

NOVEMBER 21, 2018

For payments, King Children accepts all credit and debit cards; it also plans to take Flexible Spending Accounts (FSAs) and Heath Savings Accounts (HSAs) shortly. Zaveri also plans to integrate Apple Pay into the site soon.

Customer Experience 139

Customer Experience social media User Experience Marketing 139

ZootBlog

DECEMBER 29, 2015

Secure for card-present transactions, yes, seamless, no. My colleague attempted to use his new EMV chip-enabled card to make a purchase. The automated help line for the card processing machine further exasperated the merchant as a long line quickly formed with patrons eager to spend money in her store.

Customer Experience 63

Customer Experience Cards Security Meeting 63

Bank Innovation

SEPTEMBER 13, 2019

Mastercard is doubling down on its prepaid card business, which it sees as fuel for the rise of many consumer-facing fintech companies. During its investor day on Thursday, the payments giant said its prepaid card business grew 19% in gross dollar volume from the first half of last year.

Cards 225

Cards Fintech Payments Company 225

Bank Innovation

MARCH 5, 2020

Brex, the corporate card and financial product startup, has partnered with human resources company TriNet to reach new customers through exclusive rewards. Brex aims to reach the more than 18,000 TriNet client companies through cash-back rewards on coffee, gyms and food delivery with the tie-up.? “If

Cards 195

Cards Resources Company Customer Experience 195

PYMNTS

NOVEMBER 19, 2019

Among the biggest debates is how to construct and operate the best card program possible – a decision that served as the foundation for a new PYMNTS interview with Jim Geeslin, head of strategy for Elan Financial Services , an agent credit card issuer. Do FIs want to navigate card programs through that?”. Near-Term Challenges.

Cards 140

Cards Apple Data Innovation 140

PYMNTS

JANUARY 27, 2020

Commercial card technology company Cardlay , based in Denmark, has announced a partnership with Mastercard Europe, expanding the FinTech’s reach throughout the continent via Mastercard’s network of issuing banks. Reports in Finextra said on Monday (Jan. Reports in Finextra said on Monday (Jan.

Cards 109

Cards Customer Experience Management Fintech 109

Perficient

JANUARY 24, 2023

As a baseball card collector since childhood, I remember when eBay opened its URL back in 1995. One could buy and sell baseball cards on the site but had to mail a check, or await the arrival of a check, via snail mail. Baseball card heaven for both buyer and seller. Consider the evolution of eBay.

Branding 472

Branding Cards Strategy US 472

Bank Innovation

NOVEMBER 15, 2019

Adyen, the Netherlands-based company that supports back-end payments capabilities for marketplaces like eBay and Etsy, is getting into card issuing. The product allows marketplaces to issue cards to merchants, allowing them to issue virtual or physical cards that can be used online, in-app or in-store.

Cards 186

Cards Online Payments Company 186

PYMNTS

APRIL 1, 2020

billion non-prepaid debit card transactions in 2018, solidifying debit as a staple payment type. They insert or swipe their debit cards at stores’ point-of-sale (POS) devices — or key in details online — and maybe enter PINs, but the behind-the-scenes processes through which transactions are routed are kept invisible. shoppers made 72.7

Cards 141

Cards Payments Security Fraud 141

Bank Innovation

AUGUST 9, 2019

In this episode, Suman Bhattacharyya, deputy editor of Bank Innovation, speaks with Alyson Clarke, principal analyst at Forrester Research, about the following developments: With the much-awaited launch of Apple Card, the tech giant has taken a page […].

Apple 210

Apple Cards Video Fintech 210

PYMNTS

SEPTEMBER 13, 2018

Discover is adding to its suite of commercial card products. Its newest offering, the Discover It Business credit card, was announced in a press release Wednesday (Sept. Discover is zeroing in on cash back rewards for its corporate customers, offering unlimited 1.5

Cards 117

Cards Customer Experience Security Management 117