PYMNTS

FEBRUARY 13, 2020

To bring digital transformation to banks, and to help them bring their assets to the “digital-first” consumer, look to the platform. Brown said the company has been working to become a software company, with digital-first banking firmly in the crosshairs. Looking At Open Banking.

Millennials 231

Millennials Digital Banking Mobile Course 231

Gonzobanker

MAY 14, 2019

If half of an institution’s origination volumes are coming through the digital channel, its origination process better be as smooth as 100-year-old scotch. Access digital banking? Get back to a customer on a loan approval? Manage a Batch List. Complete the application? Get a debit card? We think not.

Customer Experience 131

Customer Experience Digital Banking System Strategy 131

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

Gonzobanker

JUNE 25, 2021

So hats off to executives at community-based institutions who, according to Cornerstone Advisors’ What’s Going On In Banking 2021 study, said improving customer experience and service delivery was their No. These tips can help executives manage – and keep – the people so critical to customer care.

Customer Experience 95

Customer Experience Fraud Policies Training 95

Gonzobanker

MAY 14, 2019

If half of an institution’s origination volumes are coming through the digital channel, its origination process better be as smooth as 100-year-old scotch. Access digital banking? Get back to a customer on a loan approval? Manage a Batch List. Complete the application? Get a debit card? We think not.

Customer Experience 60

Customer Experience Digital Banking System Strategy 60

Gonzobanker

MAY 14, 2018

At least one mid-size bank showed up with its entire exec leadership team AND board of directors. It turns out that a conference about storytelling, design, customer experiences, applied data and delivery is a nice team fit. Even safe deposit boxes might go away with digital documents,” he said. ConTENT with CONtent?

Branding 121

Branding Industry Apple Marketing 121

PYMNTS

OCTOBER 4, 2019

With the recent launch of the Apple Card , Apple has sent a signal that they seek to offer a better user experience than banks. In fact, their slogan for the card is “Created by Apple, Not a Bank?.” But Apple changed the definition of a cellphone — to a smartphone,” she remarked.

Apple 198

Apple Cards User Experience Examples 198

FICO

AUGUST 23, 2021

The idea of the digitally native Generation Z does not extend to financial services. It is easy to jump to the conclusion that younger people are ready to self-serve and get onboard with digital banking and that older generations need help and education. Unintentional friction in the customer experience is always bad.

Survey 52

Survey Groups Digital Banking Customer Experience 52

PYMNTS

SEPTEMBER 6, 2016

In the last four years, we’ve had the adoption of bitcoin, Samsung and Apple Pay and the explosion of FinTech,” said Jenkins. Payments security is no longer the passenger but the driver of a great experience for the bank, the payments enabler and the consumer. “The This is what connects a bank’s services with third parties.

Security 100

Security CA Payments Big Data 100

PYMNTS

DECEMBER 6, 2016

The speed at which digital banking is being transformed by new technologies is rapidly increasing. From behavioral biometrics to new selfie technology, financial institutions are being presented with even more ways to distribute their services across digital channels to meet customers where they want to interact.

Innovation 100

Innovation Mobile Digital Banking Technology 100

BankInovation

MAY 5, 2020

The Berlin-based digital banking startup announced a $100 million extension of its Series D today, adding to an initial $300 million Series D in January 2019, and a $170 million extension in July. N26’s Series D funding round refuses to end. N26 has raised almost $800 million since its 2013 founding and has a valuation of […].

Digital Banking 69

Digital Banking Customer Experience Innovation Strategies Apple 69

FICO

JANUARY 24, 2018

There can sometimes be miscommunication between the IT function, which controls the items introducing risks, and the risk management group, which buys insurance cover to protect against these risks. All of the demos showed chatbot technology as an Apple iPhone app, with the presenter asking it questions on stage.

Conference 55

Conference Customer Experience Maine Exercises 55

FICO

MAY 6, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are completing our series of 5 deeper dive blog posts that group the 11 Commandments below into common themes: Digital lift-and-shift is not a strategy! Your existing customers expect and deserve VIP treatment. Respect the data.

Digital Banking 52

Digital Banking System Data Customer Experience 52

Gonzobanker

DECEMBER 17, 2021

Performance and multiples continue to be solid, outperforming most regional banks. Congrats to Randy and a great management team. Simultaneously the bank invested in Paladin Fraud, Trabian Technology, and Chartwell Compliance to provide compliance and risk management solutions in the complex and connected web of fintech partnerships.

Fintech 143

Fintech Strategy Leadership Lending 143

Gonzobanker

DECEMBER 20, 2019

billion of assets under management. Hats off the Schools Financial’s board and management for acknowledging that even multi-billion dollar credit unions can drive value via merging with someone bigger. Bank Acquisition of the Year. And this year’s Smarter Bank is … drum roll … USAA. The Experience Award.

Idaho 148

Idaho Conference Data Marketing 148

Gonzobanker

SEPTEMBER 27, 2016

Once transition costs are absorbed, the $9 million of run-rate operating expense is going to be focused on major upgrades to digital banking, a major Web site overhaul, a digital marketing system, a new call center system, and staff adds in digital, analytics and outbound contact center advisors.

Retail 60

Retail Strategy Training Compliance 60

William Mills

SEPTEMBER 9, 2016

Listening to banks and realized that they don’t have sentiments of their customers to create insights and they were not looking forward. Built a solution called Customer Insight for banking. Opportunity list on side list customers who have a high propensity for something to happen. 31 years sent excel was released.

social media 40

social media ATM Mobile Customer Experience 40

PYMNTS

MAY 21, 2016

What we want to see over time is how people continue to use it, especially to help them better manage their nuances,” Metzger said. Just like a human learning a new language, Santander UK’s voice assistant will bene t from experience communicating with customers before it picks up on certain aspects of the English language, Metzger said.

Technology 115

Technology Trends Maine Digital Banking 115

Gonzobanker

JULY 16, 2018

Although banks have certainly been disrupted by technology and have blown a few things competitively, this has not been a case of industry revenue being pulverized akin to what Napster, Apple and Spotify did to the music industry. People don’t want a single place for financial management. Source: Fortune.

Analytics 63

Analytics Industry Management Software 63

Gonzobanker

DECEMBER 19, 2022

Senators Dick Durbin (D-IL) and Roger Marshall (R-KS) with a rare bi-partisan move showing that pinch-your-banker-and-hug-your-merchant is apparently as wholesome America as apple pie. GonzoBanker of the Year: Bank. David Brager, Citizens Business Bank (Ontario, Calif.). Steven Schnall, CEO of Quontic Bank.

Community 216

Community Fintech Industry Innovation 216

Gonzobanker

DECEMBER 14, 2023

Meanwhile, technology changes continued at a breakneck pace, with generative AI the biggest topic around management tables. Importantly, Huntington has continued to focus on digital investments and its strong legacy of product management to remain a progressive regional bank. Paul Murphy, founder of Murphy & Co.

Fintech 194

Fintech Community Regional Technology 194

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. Worst practice of the sessions: “It’s an interesting time to be a bank and digital banking is part of an entire ecosystem.”

Chicago 97

Chicago Retail Branch Design Training 97

William Mills

SEPTEMBER 7, 2016

Data and Analytics are a profit center rather than something that just needs to be managed. Demo: A Wealth Management Company (ACME)– GoodData can embed analytics directly in ACME’s dashboard. Built a workflow for the bank so the bank can approve payment and see all compliance and tax information. Think” before you spend.

Mobile 40

Mobile Cards Fraud Data 40

CB Insights

JUNE 17, 2020

Customer service: Customer experience goes virtual with conversational AI. Finance: Demand for contactless options accelerates digital adoption. The pandemic has underscored the value of readily accessible health data — particularly as countries leveraging that information have had greater success managing the crisis.

Industry 101

Industry Technology Online Video 101

Lex Sokolin

AUGUST 19, 2020

The first was a dissatisfaction with British banks, whose customer experiences were poor and expensive (while being seen as prestigious). For all purposes, Monzo is competing with both Barclays for banking and Apple for the operating system of apps. Neobanks grew up out of three themes. This led to the Web 2.0

Comparison 52

Comparison Fintech Lending Analysis 52

Insights on Business

FEBRUARY 10, 2019

The conference holds an impressive line up of education and activities for financial leaders focused on developing a strategic point of view and prospective roadmap to lead their organizations into the future: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace.

San Francisco 79

San Francisco blockchain Conference Video 79