FICO

JULY 23, 2020

Electronic payments have paved the way for new and old authorised push payment (APP) scams to hit the UK market, with a 40% rise in 2019 ; 56% of Europeans surveyed experienced at least one type of fraud/scam in 2018/2019. Now let’s look at how analytics can support you in protecting your customers. The Data Challenge.

Analytics 52

Analytics Fraud Data Groups 52

Perficient

OCTOBER 23, 2020

In fact, a survey found that a one-second delay in a site’s load time can have a decrease in conversion rates by 20%. Here are some ways to identify issues and get started: Google Analytics Analysis. The best solution here would be to reach out to your managed hosting team and ask for input on how to decrease page load times.

Trends 515

Trends Analytics Google Online 515

FICO

JANUARY 22, 2020

We recently conducted a survey with banks in the region and found that 4 out of 5 (78 percent) have seen their fraud losses increase. Banks will need to move beyond passwords and OTPs and add biometrics, device telemetry and customer behavior analytics to keep up with the changing payments landscape. by Dan McConaghy.

Survey 52

Survey Fraud Payments Regional 52

FICO

NOVEMBER 9, 2018

Advanced analytics in telecommunications can facilitate a huge range of insight that should enable them to effectively engage with customers on a personal level. Our global survey with TM Forum demonstrates that many CSPs are at a relatively early stage of developing these capabilities — and European CSPs appear to be further behind.

Analytics 40

Analytics Fraud Customer Experience Operations 40

FICO

SEPTEMBER 16, 2020

FICO’s Integrated AML Compliance Survey has revealed that while the vast majority of banks in more than 11 countries around the Asia Pacific region believe that AI will strengthen anti-money laundering efforts, many remain unsure how to operationalize the advanced technology. Investment in compliance technology.

Survey 52

Survey Compliance Regional System 52

FICO

OCTOBER 26, 2021

5 Ways Credit Unions Can Be More Resilient with AI and Analytics. Use that information along with analytics to gain a deeper understanding of who that member is and how to best interact with them. Invest in digital solutions and analytics that enable you to respond quickly to changing market conditions. Joe Zeibert.

Analytics 52

Analytics Community Branding Data 52

ATM Marketplace

APRIL 21, 2021

Learn how industry leaders use data from surveys and Contact Centers—alongside employee and interaction data—to uncover the reasons behind low NPS, why customers leave for competitors, and how to improve product experiences. Learn about the power of Experience Analytics.

Strategy 65

Strategy Customer Experience Analytics Survey 65

PYMNTS

JANUARY 26, 2021

The pandemic has been driving consumer payment choices and purchasing behaviors, influencing how customers transact, which payments they use and why they use them, according to a new survey. CUs that prioritize digital upgrades combining analytics and automation are less likely to see their customers drift to larger FI competitors.

Tools 276

Tools Los Angeles New Jersey Trends 276

Abrigo

APRIL 21, 2023

Kirby “If you do it correctly, you can shrink your scope size and look at riskier portfolios,” said Kent Kirby, a retired banker with 39 years of experience in all aspects of commercial banking: lending, loan review, back-room operations, credit policy, portfolio management, and portfolio analytics.

Lending 195

Lending Risk Management Software System 195

PYMNTS

SEPTEMBER 9, 2019

Accountants and bookkeepers have a new reality with their small business clients: machines can do number-crunching and calculations, and these professionals are now forced to examine how to elevate their role with SMBs to continue to provide value. The Artificial Intelligence ‘Hype’.

Data 142

Data Analytics Tools Technology 142

FICO

JANUARY 18, 2023

Chief Analytics Officer. That’s why it’s frankly shocking to see, several years into full-bore AI revolution, that only 8% of the survey respondents have codified their AI model development standards. Scott Zoldi is chief analytics officer at FICO responsible for the analytic development of FICO's product and technology solutions.

Analytics 52

Analytics San Diego Regulation Compliance 52

Abrigo

JANUARY 25, 2022

Indeed, 35% of CEOs say investing in digitalization is their top business opportunity in 2022, according to the Independent Banker’s annual Community Bank CEO Outlook survey. That compares with about 5 in 10 in the 2019 survey. That compares with about 5 in 10 in the 2019 survey. “In How could we make our lenders’ jobs easier?

Management 195

Management Software Survey Fintech 195

FICO

JUNE 14, 2023

CLARKE: AI/ML are necessary to personalize at scale, yet according to Forrester’s 2022 Data and Analytics survey , less than one-third of banking data and analytics decision-makers say their firm is currently using AI technologies to scale and optimize personalization. Lack of trust is creating an internal barrier.

Analytics 52

Analytics Strategy Survey Technology 52

FICO

AUGUST 3, 2022

Joining me onstage for the discussion was Cortnie Abercrombie , CEO of AI Truth and author of “ What You Don’t Know: AI’s Unseen Influence on Your Life and How to Take Back Control.” Scott: When we survey our customers, trust is one of the topics that they put it at the very top of the list of what they respect, and they like about FICO.

Analytics 52

Analytics San Diego Cyber Security How To 52

FICO

FEBRUARY 23, 2022

You might think that fraud accounting for hundreds of billions of pounds of loss would be a top concern for consumers – but according to FICO’s recently completed Consumer Fraud Survey: 2021 , it is not. That finding stood out for me like a neon sign on a dark street and was one of the most surprising results of our survey. Model , .

Fraud 98

Fraud Survey Customer Experience Retail 98

Abrigo

MAY 18, 2023

How to evaluate loan review processes based on their scope and depth A closer look at loan review can help your institution determine what steps to take to please regulators and streamline processes. As our annual loan review survey pointed out, loan review units have a severe workforce shortage at the junior and senior levels.

Lending 195

Lending Training Guidelines Policies 195

Abrigo

DECEMBER 19, 2022

Couple this whitepaper with the on-demand webinar, “ Crypto in financial institutions – How to detect suspicious activity within your institution ,” and you’ll have a basic understanding of what AML programs need to do. This whitepaper explains the basics of crypto and blockchain technology. Free newsletter. Stay updated on AML, fraud trends.

Resources 195

Resources Training Fraud Compliance 195

PYMNTS

JULY 30, 2019

The right mix of member engagement and data analytics is among the most effective ways to understand the innovations members will value, according to Cobalt Credit Union President and CEO Gail DeBoer — and to determine which will deliver the highest payoffs. . I don’t think that’s always been the reputation CUs have had.” .

Innovation 108

Innovation Data Analytics Video 108

FICO

JULY 15, 2020

Though written more than 80 years ago – long before digital transformation – Dale Carnegie’s seminal book, How to Win Friends and Influence People , remains one of the top 20 business books of all time. It is all very data- and analytics-driven… but to the customer, it comes across as thoughtful, service-oriented, and perfectly-timed.

How To 52

How To Study Analytics Knowledge Base 52

FICO

NOVEMBER 14, 2019

These issues seem to be universal across the banking industry, as an Ovum survey of those that work in AML at UK banks found: 83% say a major business concern is the risk of reputation damage from failures to tackle financial crime. Diagram courtesy of MK2 Consulting Solving the Problem Requires Analytic Accuracy.

How To 40

How To Regulation Compliance Fraud 40

PYMNTS

FEBRUARY 4, 2019

.” Technology can “level the playing field” for small businesses to compete, Priest added, though another recent survey revealed that SMBs often struggle to use technology to its full advantage. In January, 63,000 jobs were added by small businesses , Moody’s Analytics and ADP said in their report.

Technology 130

Technology Analytics Survey Community 130

Cisco

APRIL 12, 2022

According to PwC’s 2021 Digital Banking Consumer Survey, two in three customers find branches to be meaningful channel to interact with their bank and 35% say that they would not use a bank that doesn’t have a nearby location. Provide analytics with insights into branch activity. Rethink how to execute the branch space.

America 105

America Customer Experience Operations Survey 105

FICO

NOVEMBER 10, 2020

I am always glad to see headlines like this one, which ran last summer in The New York Times: “ How to Reduce Credit Card Fraud.” FICO’s patented and proven fraud analytic capabilities have helped organizations save $90 billion+ per year. Industry surveys indicate that only 40% of people may return to branches when banks fully reopen.

Fraud 98

Fraud Cards Analytics Mobile 98

PYMNTS

SEPTEMBER 25, 2017

22) said that a survey of 600 online alternative finance firms across the Asia Pacific found that Australia’s market grew 53 percent in the last year alone. About two-thirds of survey respondents said Australia’s regulatory climate is appropriate for the alternative lending industry.

Lending 100

Lending Regional Analysis Survey 100

Bobsguide

JUNE 10, 2022

Firms will be well served by increasing their analytical capabilities to continuously assess what causes inevitable reporting errors and how to adjust processes accordingly. Ambiguity on how to interpret some new fields, such as for lifecycle events, is heightening the risk of breaks between counterparties.

Regulation 88

Regulation Resources Study Compliance 88

PYMNTS

SEPTEMBER 5, 2018

” A survey of 200 U.K. senior procurement professionals found the largest “gap” in being able to achieve the full potential benefits of an eProcurement system is personal productivity, affecting 37 percent of survey respondents. Separate research, recently released from Procurious and Michael Page in the U.K.,

Survey 101

Survey Technology Meeting System 101

Abrigo

NOVEMBER 28, 2014

How many times have you had to refer a client out to another financial services firm because your firm is too busy putting out fires with tax and audit work to provide business analytics or other advisory services ? At the same time, owners obviously have unmet needs related to growing their companies.

Taxes 192

Taxes Survey Technology Comparison 192

PYMNTS

JANUARY 3, 2020

WeNet is part of a world where so-called Big Data and smarter data analytics are carving paths to more personalization and efficiency in all types of digital and mobile encounters. The i-Log tool was developed at the University of Trento (UNITN) to collect in-situ data from phone sensors and short surveys.

social media 131

social media Big Data Mobile Data 131

PYMNTS

APRIL 27, 2016

More than half of treasury departments surveyed by the firm, however, say that a lack of visibility into their corporations’ exposure to this risk, as well as unreliable FX forecasts, are their top challenges. Inadequate data analytics tools are also slowing down treasurers, Deloitte explained.

Analytics 100

Analytics Risk Management System Survey 100

PYMNTS

SEPTEMBER 21, 2020

Companies are therefore investing in solutions and strategizing how to better distinguish between legitimate customers and fraudsters taking advantage of the higher volumes of digital activity. This platform offers a guest feedback form with questions regarding the visit as well as analytics tools to evaluate performance.

Fraud 177

Fraud Mobile social media Customer Experience 177

PYMNTS

DECEMBER 18, 2017

The voice-activated assistant can use context to anticipate what everyday users might need or want to do, and then offer helpful suggestions on how to get those things done. 50 percent | Portion of North American CFOs who believe large companies will benefit the most from tax reform, according to a CNBC survey. Of those, only 3.35

Bitcoin 100

Bitcoin Data Taxes cryptocurrency 100

FICO

FEBRUARY 23, 2022

You might think that fraud accounting for hundreds of billions of pounds of loss would be a top concern for consumers – but according to FICO’s recently completed Consumer Fraud Survey: 2021 , it is not. That finding stood out for me like a neon sign on a dark street and was one of the most surprising results of our survey. Model , .

Fraud 52

Fraud Survey Customer Experience Retail 52

Abrigo

APRIL 16, 2015

These firms, according to the Wolters Kluwer 2014 Accounting Firm Preparedness Survey , “view technology as a utility, a mechanism for greater day-to-day efficiency,” and they quantify the investment returns mostly in terms of “back-office” benefits, such as improved productivity and work quality. But other firms view technology as much more.

Technology 150

Technology Referral Marketing Survey Michigan 150

Abrigo

NOVEMBER 11, 2019

Most analysis focuses on the outcomes of these types of scenarios, and discussion concentrates on how to limit risk tied to rising rates. A majority of community financial institutions focus on how to limit the risk of rising rates instead of value creation,” he says. “A Using ALM to grow earnings and capital.

Management 150

Management FDIC Community Risk Management 150

South State Correspondent

AUGUST 15, 2022

Financial performance metrics, Net Promoter Scores, conversion ratio, new customers added, web analytics, call center performance metrics, etc. Customer reviews on Yelp/Google, survey results, chat transcripts, and social media comments. Collect Quantitative Data. Review Qualitative Data. Advance Customer Data Collection.

Customer Experience 195

Customer Experience Training Strategy social media 195

South State Correspondent

AUGUST 15, 2022

Financial performance metrics, Net Promoter Scores, conversion ratio, new customers added, web analytics, call center performance metrics, etc. Customer reviews on Yelp/Google, survey results, chat transcripts, and social media comments. Collect Quantitative Data. Review Qualitative Data. Advance Customer Data Collection.

Customer Experience 195

Customer Experience Training Strategy social media 195

PYMNTS

MAY 1, 2019

CUs need to understand members’ financial needs as early as possible if they want to stay ahead of competitors and retain members, said Brian Knollenberg, vice president of digital marketing and analytics at BECU. Even something as simple as conducting a transfer might get you a survey,” he said. “‘How How was your experience?’ ‘Are

United States 122

United States Survey Fintech Data 122