PYMNTS

SEPTEMBER 23, 2020

Financial crime is a pervasive threat to banks, credit unions, FinTechs and other financial institutions (FIs) the world over. A recent study from PwC found that 47 percent of companies had experienced fraud at least once in the past two years, with a grand total of $42 billion in funds stolen over this period of time. billion ($8.9

Technology 208

Technology Report Fraud Study 208

PYMNTS

FEBRUARY 28, 2020

Many banks are embracing digital-first technologies to stay competitive, leveraging tools such as cloud computing, data analytics and videoconferencing systems for bank tellers. Developments From Around The World Of Digital-first Banking.

ATM 159

ATM Study Analytics Meeting 159

PYMNTS

FEBRUARY 26, 2020

Credit unions (CUs) are performing well as the new decade dawns, with a recent study finding that CUs increased their loan originations by 29 percent from Q4 2018 to Q4 2019. Though still strong, this industry growth has slowed in recent years, with another survey finding that total loans only increased by 6.6 percent in 2019, compared to 10.5

Nevada 192

Nevada Security Innovation Data 192

Gonzobanker

FEBRUARY 19, 2020

Financial institutions are making fintech partnerships a key priority in 2020, according to a new study from Cornerstone Advisors. In What’s Going On In Banking 2020: Outlook for a New Decade , 65% of banks and 76% of credit unions say these partnerships will be an important part of their business strategies this year.

Strategy 110

Strategy Fintech Study Customer Experience 110

Perficient

DECEMBER 2, 2020

“Having a Balance With a Bank Doesn’t Make You a Customer.”. Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. It’s not for the faint of heart. Join Us Next Week. Please register today !

Data 294

Data Customer Experience Case Study Branding 294

PYMNTS

MAY 3, 2019

European corporate banks are lagging behind their U.S. In a blog post this week, the data and analytics company released its new report called “European Corporate Banking: U.S. Banks Gain Advantage with Digital Solutions for KYC,” which found that European banks’ U.S.

US 128

US Report Management Analytics 128

PYMNTS

OCTOBER 7, 2020

Businesses and financial institutions (FIs) are following suit, reordering their products and services for a new digital normal — but unfortunately, fraudsters are tagging along. One study found that just about half of all new account sign-ups on eCommerce merchant’s sites between March and June were identified as fraudulent, for example.

Online 223

Online Report Tools Fraud 223

PYMNTS

FEBRUARY 26, 2020

The debate around data privacy is getting a new boost as discussions of open banking get real. For a case study in the new privacy rules at scale, people are looking to China and its Multi-Level Protection Scheme 2.0 As covered in the Merchants’ Guide to Navigating Global Payments Regulations , MLPS 2.0

Regulation 130

Regulation Case Study Fraud Study 130

PYMNTS

SEPTEMBER 24, 2020

The ongoing COVID-19 pandemic and its associated social distancing and stay-at-home orders have pushed untold services online for easier consumer access, with banking serving as a prime example. We’ll see more and more [of this] action as digital [banking] progresses.”. Fraud Threats To Digital Banking.

Video 205

Video Fraud Digital Banking System 205

Gonzobanker

DECEMBER 8, 2021

Digital Security. This continued to be a hot area with several deals including: TransUnion’ s acquisition of identity analytics provider Neustar Mastercard acquired digital identity provider Ekata Canapi Ventures invested in security/behavior analytics firm Neuro-ID The aforementioned DefenseStorm funding round.

Fintech 210

Fintech Los Angeles Lending Analytics 210

Bank Innovation

DECEMBER 7, 2017

Voice assistants like Alexa and Siri could be the future of banking, as more and more consumers indicate a willingness to interact with their bank through these platforms, a study released this week by NTT Data found.

Study 287

Study Data Analytics Online 287

NCR

MARCH 11, 2016

The Impact of Electronic Payments: A study by Moodys Analytics examines the global economic impact of electronic payments and how they played a role in a country’s prosperity. This shows that there is a demand for banks to design multichannel solutions, meeting digital demands , while retaining a physical presence.

Digital Banking 40

Digital Banking Payments Study Analytics 40

Gonzobanker

FEBRUARY 26, 2019

Thirty-six percent of banks and credit unions plan to implement or replace digital account opening systems this year, according to Cornerstone Advisors’ What’s Going On In Banking 2019. That’s three times the change rate of core systems and twice the change rate of transactional digital banking systems.

Fintech 100

Fintech Analytics Lending Case Study 100

PYMNTS

NOVEMBER 20, 2020

CUs cannot rest on their laurels, however, given that competition in the banking space has been intense during the current economic downturn. Studies have shown that CUs must personalize their in-branch and digital offerings with products and services tailored to individual members’ needs to stay competitive.

Technology 253

Technology Indiana Michigan Tools 253

Chris Skinner

SEPTEMBER 19, 2017

I mentioned the Lego Bank not built by Lego recently. It’s all about the Open Marketplace of apps, APIs and analytics, and I said that the idea was illustrated well by firms like Solaris, Clear.bank and Bud.

Video 192

Video Analytics Case Study Study 192

PYMNTS

NOVEMBER 16, 2020

Fraud targeting digital banking users has been around as long as digital banking itself, but it has recently become more prevalent. The pandemic is exacerbating the problem, with a study finding that 22 percent of Americans were the targets of pandemic-related fraud attempts as of March.

Fraud 182

Fraud Security Strategy Digital Banking 182

PYMNTS

MARCH 3, 2020

Mobile and online banking’s prevalence has reduced physical branches’ importance, but these brick-and-mortar establishments are still vital to customers’ financial lives. Even millennials , who heavily lean on remote banking, still visit physical bank locations for more complex functions, such as loan applications. million.

ATM 151

ATM Fraud Study Regional 151

Cisco

APRIL 7, 2019

While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. It’s clear intelligent assistants will begin to play a significant role in consumer digital banking transactions. Smarter Analytics for Banks (McKinsey).

Trends 64

Trends Cyber Security Big Data Analytics 64

PYMNTS

NOVEMBER 25, 2019

The same artificial intelligence (AI) technology that helps CUs with analytics can also help hackers field botnets to overwhelm CU defenses. A recent Financial Crimes Enforcement Network (FinCEN) study found that 162 CUs across the U.S. Another CU issue currently awaiting federal regulation is legalized marijuana.

Alaska 154

Alaska Hawaii California Analytics 154

FICO

NOVEMBER 10, 2020

Many of the world’s leading banks and card issuers trust our Falcon Platform , which protects more than two-thirds of the world’s credit card and debit card transactions from fraud, as well as other forms or real-time payments and consumer banking funds transfers.

Fraud 98

Fraud Cards Analytics Mobile 98

PYMNTS

NOVEMBER 20, 2019

“Most of the use cases where we are currently using [AI and ML] — and we have been using AI [and] ML for a while at Scotiabank — have been internal use cases to create operational efficiencies, or [to] look at data for customer analytics and insights or for risk decisioning,” Llewellyn said. Talent and the Growing Fraud Problem.

Fraud 117

Fraud Data Management Analytics 117

Insights on Business

SEPTEMBER 13, 2018

End-to-end enterprise digitization. Cognitive computing and advanced analytics. The goal of topline revenue rejuvenation is to provide a tailored experience to the needs (not just banking) of each customer. Operating model transformation. Infrastructure modernization. Topline revenue rejuvenation. Operating model transformation.

Operations 184

Operations Case Study Customer Experience Analytics 184

Cisco

APRIL 7, 2019

While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. It’s clear intelligent assistants will begin to play a significant role in consumer digital banking transactions. Smarter Analytics for Banks (McKinsey).

Trends 48

Trends Cyber Security Big Data Analytics 48

Chris Skinner

JUNE 19, 2017

Derek is responsible for the drive to transform the customer value proposition, including global product and design, customer experience, launching new products and services and leveraging big data and customer analytics. The focus of most banks is on the age of glass, with a clear investment in mobile apps.

Big Data 270

Big Data Mobile Customer Experience Analytics 270

Abrigo

DECEMBER 17, 2021

In fact, corporate culture is more important to an innovative culture than the institution's size, level of investment, location, or regulatory environment, according to a recent study by the ? Digital Banking Report. As an executive, consider asking questions like: What analytics and insights are missing in our reports?

Fintech 195

Fintech How To Innovation System 195

FICO

SEPTEMBER 27, 2022

Analytics are frequently used to segment the portfolio — but analytical methods are often underleveraged when assigning decisions, measures or prices to these segments. This makes explainable analytics an imperative for reasons of investment security alone. Read posts by our chief analytics officer, Dr. Scott Zoldi.

Analytics 52

Analytics Strategy Operations Google 52

Gonzobanker

JANUARY 17, 2020

Banks are most afraid of big tech, just when these players face regulation. There have been hundreds of warehouses “spun up” and data lakes flooded, but most banks are still running their businesses the old-fashioned way. Robotic process automation and artificial intelligence will be big winners, but they are nowhere at most banks.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

FICO

MARCH 22, 2022

The pandemic impacted the financial situation of SME’s in various ways, including the need to suddenly adopt digital banking channels, arrange repayment deferrals and of course an increased need for lending; a need which is increasingly being targeted by new lenders offering a simplified digital lending process.

Lending 52

Lending System Regional Survey 52

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Branch employees must be empowered to engage on a deeper level.

Customer Experience 72

Customer Experience Retail San Diego Study 72

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Branch employees must be empowered to engage on a deeper level.

Customer Experience 48

Customer Experience Retail San Diego Study 48

BankUnderground

JANUARY 12, 2021

The analytical shortcut of focusing only on net capital flows often leads to confusion , one prime example being the conflation of foreign financing and saving. But the creation of dollars only requires digital bank credit, which is independent of physical trade deficits incurred by households and firms, as can be shown in our model.

Capital 129

Capital Policies US Examples 129

NCR

JULY 31, 2017

As we explored in the first part of this two-part guide, digital banking fraud is an escalating threat to financial institutions and their customers. Digital banking fraud can take many forms, such as identity fraud and account takeover , which are becoming increasingly common. million in 2016.

Fraud 74

Fraud Digital Banking social media Security 74

PYMNTS

JUNE 18, 2020

In a study published this month, “Cloud Computing — Thematic Research,” GlobalData , the London-based analytics company, reported cloud computing has grown significantly in recent years. In simple terms, cloud computing is storing and accessing data and programs over the internet instead of a computer’s hard drive.

Resources 221

Resources Innovation Strategies Analytics Innovation 221

FICO

JANUARY 5, 2021

3: FICO Digital Banking Study: Security And Authentication In A Digital World. Analytics-driven alert prioritization and RPA helps lower costs in the short term. These patterns create a behavioral signature that is unique to you, which can be assessed without asking you to perform additional tasks.”.

Fraud 52

Fraud Compliance Survey Google 52

Gonzobanker

MARCH 9, 2016

Accenture has urged banks to embrace an “outside-in strategy to reinvent customer experience in the age of digital banking.” Agility studies. Now ask yourself: how nimble, collaborative and quick to make decisions is my bank today? Creative Collaborative Efficient. Chaotic Responsive Bureaucratic.

National 60

National Innovation San Francisco Industry 60

Fintech Labs Insights

DECEMBER 2, 2015

“The digital banking experience matters when it comes to reaching millennials and retaining existing account holders,” he said, adding that Q2 is committed to serving the “increasingly digital modern consumer.” The company’s solutions are used in more than 275 community banks and credit unions.

Iowa 12

Iowa Austin Millennials Community Bank 12

PYMNTS

MARCH 2, 2020

Banks worldwide are leveraging various tools and technologies as they move toward digital-first branch locations. Cloud computing, advanced ATMs and data analytics are just some of the offerings being employed by financial institutions (FIs) to meet customers’ demands for digital experiences. Digital-First Challenges .

Tools 169

Tools Alabama ATM Digital Banking 169