PYMNTS

JUNE 16, 2020

Branch , the digital bank startup, is branching out. Consumers deserve fast and flexible mobile banking services that adapt to their needs,” said Branch CEO Atif Siddiqi in a statement. The study was conducted between April 10 and 12 of 17,000 consumers in 19 countries as stay-at-home orders and social distancing became common.

Digital Banking 199

Digital Banking Mobile Los Angeles San Francisco 199

Accenture

JUNE 1, 2021

In my first blog in this short series on how the behaviour of UK financial services customers has changed amid the pandemic, I looked at the way COVID-19 has accelerated consumers’ migration to digital banking services. And I drew on the UK findings from our Banking Consumer Study: Making digital more human to examine the….

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Study Digital Banking 485

Accenture

MARCH 30, 2021

The COVID-19 pandemic has driven a rapid uptake of digital banking around the world. The incredible speed of the adoption has rewritten some of the fundamentals of the industry, including how consumers behave and what they expect from banks in 2021.

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Study Digital Banking Industry Payments 405

PYMNTS

JANUARY 19, 2021

These results suggest that consumers find it difficult to access the information they are looking for because relevant information is often buried,” per the study. Digital Deliverance For Financial Content.

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Study social media Millennials Retail 196

PYMNTS

OCTOBER 6, 2020

Of course, the pandemic has forced banks – like all businesses – to rethink their priorities and make adjustments to how they interface with customers.

Digital Banking 256

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Ron Shevelin

MAY 13, 2019

Just 3% of Millennials have their primary checking account at a digital bank like Simple, Chime, or Moven, according to a new study from Cornerstone Advisors. And not surprisingly, that percentage drops to 1.5% of Gen Xers, and 0.8% of Baby Boomers.

Digital Banking 137

Digital Banking Millennials Study 137

Bank Innovation

OCTOBER 14, 2019

Indeed, many customers did not have a contextually relevant experience with their bank, which diminished overall loyalty. Alyson Clarke, principal analyst at Forrester Research and the author of a bank customer experience study released this […].

Digital Banking 199

Digital Banking Customer Experience Study Retail 199

BankInovation

JANUARY 18, 2022

In this episode of "The Buzz" podcast, hear how executives in retail digital banking are least confident in their organizations' ability to create a well-defined innovation strategy and measure the results. Over the next five years, banks expect most innovation to happen in product delivery.

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Digital Banking Innovation Innovation Strategies Study 98

ATM Marketplace

JUNE 7, 2019

Engaging customers over digital channels has become table stakes in financial services, A leading bank in India has deployed Mobile Pay, our Digital Banking Solution, to build an expansive partner ecosystem to engage customers and achieve services differentiation.

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Case Study Digital Banking Study Mobile 54

PYMNTS

JUNE 3, 2020

Digital technologies that can be quickly developed and integrated into banks’ platforms, particularly those that enable faster payments, will therefore be critical. The following Deep Dive examines how digital banking preferences are evolving as well as the ways FIs and FinTechs are responding — and partnering — to stay competitive.

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Digital Banking Mobile Tools Online 131

Accenture

APRIL 19, 2021

The spike in demand for digital banking experiences caused by the COVID-19 pandemic has already reshaped the global banking industry. As our recent Global Banking Consumer Study found, the pandemic has driven a huge shift towards digital interactions in every market.

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Study Digital Banking Examples Mobile 259

PYMNTS

JUNE 1, 2020

Banks today are familiar with the challenges of supporting digital platforms as an increasing number of customers turn to online-only solutions. One study found more than 45 percent of millennial users, for example, have at least considered leaving their FIs and signing up with fully digital banks.

Digital Banking 136

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PYMNTS

SEPTEMBER 25, 2019

Emirates banking group Emirates NBD has announced the creation of E20., a digital bank for the region, according to a release by the company. It will have a mobile app and provide different services necessary to carry out banking needs. It also takes about three months, in some cases, to open a bank account. .

Digital Banking 122

Digital Banking Regional ATM Groups 122

FICO

MAY 8, 2020

For more information and statistics, see the FICO Consumer Digital Banking Survey of 5,000 people across 10 countries including: Brazil. FICO solutions can help you to orchestrate and deliver a wide choice of biometrics, device recognition and communication services including multi-channel, one-time passcode delivery. Philippines.

Security 83

Security Digital Banking Study Survey 83

PYMNTS

SEPTEMBER 25, 2019

Emirates banking group Emirates NBD has announced the creation of E20., a digital bank for the region, according to a release by the company. It will have a mobile app and provide different services necessary to carry out banking needs. It also takes about three months, in some cases, to open a bank account. .

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Digital Banking Regional ATM Groups 109

PYMNTS

APRIL 30, 2020

Banks must now consider how to best expand remote services and emphasize these channels once consumers can safely visit branches again. This month’s Deep Dive examines how consumers are approaching digital banking and how FIs are leveraging online and mobile channels to prevent service gaps during the pandemic.

Digital Banking 150

Digital Banking Mobile Online Millennials 150

Banking Exchange

JULY 19, 2021

Technology and Covid-19 propel push towards cashless society according to new market study Technology Tech Management Feature3 The Economy Feature Digital.

Marketing 103

Marketing Digital Banking Study Technology 103

Accenture

AUGUST 3, 2021

In the first two posts, I drew on the UK findings of our Banking Consumer Study: Making digital more human to examine how COVID-19 has affected the shift to digital banking services across different…. The post How to make empathy part of UK banks’ digital skillset appeared first on Accenture Banking Blog.

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How To Study Digital Banking Customer Experience 221

PYMNTS

DECEMBER 30, 2020

Filling this void is digital banking, which has seen unprecedented levels of adoption as customers look to carry on their financial activities without leaving their homes. The average branch footprint for a bank chain in the U.K., This shift to digital banking is here to stay for many bank customers.

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Digital Banking Study Examples Meeting 240

FICO

JANUARY 11, 2022

Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! In addition to a new blog post that will be published monthly over 5 months, we are also excited to launch the following event: LinkedIn Live on Digital Banking.

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Digital Banking Customer Experience eBook UX 98

Bank Innovation

APRIL 24, 2018

Digital banking is bringing more consumers than ever into the fold of the financial ecosystem, especially as branches, and other physical products, wane in necessity: take non-prime Americans, for example.

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Online Study Digital Banking Examples 186

Insights on Business

FEBRUARY 13, 2019

Banks continue their digital transformation journey to create new business models to satisfy today’s demanding customers. How do banks prepare for this new reality? For Bradesco, a large Brazilian bank, NEXT is the answer. Next is a digital bank, completely disassociated from the Bradesco brand.

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Albuquerque Digital Banking Millennials social media 152

The Financial Brand

AUGUST 26, 2019

There was a time when banks and credit unions could rely on being digital 'fast followers.' An Accenture study finds that's no longer true. The post Study Proves Being a Digital Banking Leader Boosts Financial Returns appeared first on The Financial Brand.

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Study Digital Banking Branding Innovation Strategies 31

PYMNTS

JULY 30, 2019

population, 18 percent report having an overdraft at least once in the last year, according to a Pew study. Low-income households are also more likely to be “ high frequency overdrafters ” who run to a negative balance 14 or more times in a year, according to a different Pew study. In the general U.S.

Digital Banking 190

Digital Banking ATM Study FDIC 190

PYMNTS

JULY 22, 2020

In the July Digital-First Banking Tracker® , PYMNTS explores the latest in the world of digital-first banking, including the long-lasting effects brought on by the pandemic, the shifting attitudes surrounding ATM use, and how the digital banking development field is reaping dividends from the financial industry’s sea change.

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ATM Digital Banking Alabama Study 225

Accenture

APRIL 12, 2021

One of the most striking results from our recent Accenture Global Banking Consumer Study 2020 is the prevalence of banking Skeptics around the globe. Skeptics are one of the four persona groups identified in the study, which is built on input from 47,000 consumers from all over the world.

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Study Groups Survey Digital Banking 259

BankInovation

JANUARY 12, 2022

The future of payments is contactless, if 2021 is any indication, as digital payment services like Zelle and PayPal become increasingly ubiquitous. Ninety-three percent of 2,000 adults surveyed in a recent study by $3.3 trillion JPMorgan Chase said they used one or more digital payment services in 2021.

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Study Payments Survey Digital Banking 98

PYMNTS

JULY 1, 2020

“Migrating to cloud- and AI-based solutions could help FIs handle growing calls for faster banking tools during the COVID-19 pandemic, and recent trends show they are beginning to do so,” according to PYMNTS’ June 2020 Digital Banks And The Power Of The Cloud Tracker® done in collaboration with NuoDB.

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System Digital Banking Tools User Experience 268

PYMNTS

JANUARY 25, 2021

The banking industry is still grappling with the pandemic’s unprecedented effects, including a broad digital shift across numerous sectors. This increased digital engagement can create challenges, however, as it opens up new avenues for fraud in addition to making transactions more convenient for customers.

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Fraud Digital Banking Missouri Trends 235

FICO

FEBRUARY 12, 2023

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models. Read the full customer development post 4.

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Matt Wilcox Pro

NOVEMBER 15, 2016

WE HEAR it over and over: Digital banking is the future, and financial institutions are well advised to hop on that bandwagon yesterday or sooner. But the question has remained, Aside from keeping up with the times, what does digital banking offer financial institutions in terms of ROI?

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Digital Banking Study 60

Chris Skinner

JANUARY 20, 2020

Varun Mittal, Associate Partner with EY, recently posted a couple of interesting slides about the launch of virtual banking licences to encourage challenger banks in Asia. If you’re not aware, there’s a great deal of digital banking activity across Asia.

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Digital Banking Case Study Study Fintech 413

PYMNTS

AUGUST 4, 2020

The worldwide pandemic has fundamentally reshaped commerce — a fact confirmed in the new Back to Business study by Visa. Seventy-eight percent of consumers have changed how they pay for things so as to reduce contact in their commerce, according to the eight-nation study. BBVA was among the six banks that said on Monday (Aug.

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Google Payments Study Digital Banking 142

PYMNTS

NOVEMBER 3, 2020

Eighty-one percent of consumers in one recent study said that trusting brands was a major factor in determining whether they would interact with them, for example. For example, a September report found that the number of open banking users in the U.K. doubled to more than 2 million during the six months preceding the study.

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Study Data Regulation Digital Banking 192

PYMNTS

DECEMBER 10, 2020

PYMNTS research found that fi­nancial institutions (FIs) in the United States alone saw a 60 percent increase in the amount of consumers who downloaded mobile banking apps in April and May, for example. Developments From Around The World of Digital-First Banking.

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ATM Tools Study Mobile 233

NCR

MARCH 12, 2018

One example of how predictive analytics can function in the digital banking space is by delivering alerts to customers when they are likely to become overdrawn, based on historical spend analysis. The post Predictive analytics and its role in modern digital banking appeared first on Banking.com.

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Analytics Digital Banking Analysis Branding 75

NCR

JULY 28, 2017

This convenience offers many advantages to the consumer, but financial institutions and consumers need to recognize one of the biggest disadvantages of this technological expansion: the increased risk of digital banking fraud. Digital banking fraud affected 14 percent of consumers in 2016, up from 12 percent in 2015.

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Fraud Digital Banking Survey Security 74