Remove 2020 Remove Management Remove Online Remove Retail
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Were online customers more satisfied during the COVID-19 pandemic?

Perficient

The COVID-19 pandemic stressed everyone in 2020. Other companies who were late to creating digital customer experiences suffered as people stayed away from traditional stores and shopped online. But even the best companies struggled to keep customer satisfaction levels high during 2020. So what went wrong in this pandemic?

Online 421
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Salesforce Unveils Loyalty Management Platform For Businesses As Online Sales Boom 

PYMNTS

Salesforce is rolling out a new product to let B2C and B2B companies easily add loyalty programs at a time when the company says online holiday retail sales grew 50 percent to top $1 trillion. 12) in unveiling the company’s new Loyalty Management product. 12) in unveiling the company’s new Loyalty Management product.

Online 279
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Lexus Gains A Partner In Online Reputation Management

PYMNTS

With so many retailers hustling to capture the digital shift, it’s easy to let the details suffer. Unanswered customer complaints is one common example, particularly for companies that are new to amplifying their online channels. Now more than ever, our customers are interacting with our dealerships online.

Online 151
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Curbside Pickup and How It Impacts Your Retail Strategy

Perficient

Before the COVID-19 pandemic, retailers were already seeing enthusiasm from customers for more convenient ways to interact during the purchasing process. While some retailers have offered limited order pickup options for some time, this was often limited to certain verticals or a small sub-set of products. The Challenges.

Retail 322
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Retailers, Banks Say Transaction Clarity Key To Moving From Dispute Management To Dispute Prevention

PYMNTS

Amid the great digital shift , retailers and financial institutions (FIs) must walk the fine line between challenging transactions and letting the consumer journey proceed frictionless. And then, after the transaction is made, there’s the task of understanding the byzantine codes and data that are tied to online statements.

Retail 228
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Digital Approaches To Retail And Corporate Spend

PYMNTS

Walgreens has followed in the footsteps of Walmart and Amazon to join the retailer-as-ad-agency trend , while BigCommerce recently launched Open Checkout to let developers, retailers and partners create tailored checkout experiences. And in B2B payments, virtual cards are helping firms manage spend in real time.

Retail 187
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Sage, Brightpearl Team Up To Boost Cloud-Based Retail

PYMNTS

Sage , which works in cloud business management, is working with digital operations platform Brightpearl on helping retailers utilize the cloud for their operations, a press release says. Digitising back office operations is a critical step towards transitioning to online commerce," Perkins added.

Retail 177