Perficient

JANUARY 25, 2021

MY PREDICTION: Leaders from the Provider community will work with the new Federal Administration to develop a “third way” to improve quality and manage costs that is reliant neither fully on the private insurance market nor on governmental backing. Social determinants of health have been long identified. DISCOVER MORE: How U.S.

Community 429

Community System Trends Tools 429

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 259

Lending Community San Antonio Survey 259

Independent Banker

FEBRUARY 29, 2020

“Today’s technology environment opens the door to a world of opportunity for community bankers.”. Welcome to Independent Banker’s ICBA LIVE 2020 issue! As a child, the concept of the year 2020 seemed so far-fetched. Burgeoning customer expectations demand that technology plays a pivotal role in community banks’ strategies.

Community Bank 155

Community Bank Community Technology Customer Experience 155

Independent Banker

DECEMBER 31, 2022

ICBA is leaning into it, bringing its ThinkTECH Accelerator program and innovation efforts in-house to provide community bankers with targeted solutions. Here are what I believe will be the top five opportunities this year: Targeted fintech initiatives focused on meeting community bankers’ unique needs. billion in 2020 revenues.

Innovation 103

Innovation Trends Community Bank Community 103

Gonzobanker

AUGUST 21, 2020

If the first half of 2020 taught financial institutions anything, it’s that they must be nimble enough to adjust to change on short notice. Can current digital and other remote capabilities support growth and a competitive customer experience? The post Three Tips for Agile Planning in 2020 appeared first on Gonzobanker.

Software 78

Software Meeting Tools Community Bank 78

PYMNTS

JANUARY 22, 2021

I am simply amazed at how well my team, my clients and the industry pulled together in 2020 to conquer significant business and societal challenges. As a result, our communities have grown stronger and I think we have a newfound sense of confidence in our ability to handle change. It’s been a year of rapid change.

Innovation 172

Innovation Tools Leadership Customer Experience 172

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 195

Lending Community San Antonio Survey 195

PYMNTS

DECEMBER 30, 2020

With trade shows canceled and enterprise digitization accelerated, 2020 was a big year for the adoption of B2B eCommerce. To create a good customer experience, merchants need to adjust their checkout experience to match the specific needs and requests of that market. The Rise of the Marketplace.

Online 302

Online Meeting Payments Fintech 302

Gonzobanker

JULY 10, 2020

Community-based institutions have unique circumstances (and personal viewpoints) that impact how they see the world in the future and what planning will look like for them. Elevate priorities that support digital, automation and customer experience. Be hyper-sensitive to your community. Getting Back to Work.

Risk Management 88

Risk Management Capital Strategy social media 88

PYMNTS

APRIL 17, 2020

In today’s top news, Uber withdrew 2020 guidance as it anticipate revenue decline, and China’s economy will record its first-ever GDP loss. Uber Expects Revenue Plunge As It Retracts 2020 Guidance. The ongoing coronavirus pandemic has caused Uber to withdraw its 2020 guidance as it anticipates a $1.9 billion to $2.2

Payments 150

Payments Customer Experience America Survey 150

Perficient

JULY 30, 2020

Congratulations to our 2020 Hackathon winners, the Power (Platform) Rangers, and all of our teams that entered! See open jobs or join our community for career tips, job openings, company updates, and more! All of the solutions can be modified to fit any office looking to make the gradual transition back into the workplace.

Training 322

Training Community Innovation US 322

PopularBank

OCTOBER 28, 2020

SAN JUAN, Puerto Rico – October 28, 2020 – Popular, Inc. Popular Bank conducted a detailed review and analysis of its current network, including its usage, proximity to additional Popular Bank branches, the needs of customers and accessibility to supplemental services. million, of which $23.1

Puerto Rico 52

Puerto Rico New York Metro Community 52

PYMNTS

JUNE 3, 2020

million in Q1 2020 from $451.3 The company debuted a bolstered buy online, pick up in store ( BOPIS ) customer experience in some locations, with plans to expand that capability to the complete store base by the close of Q3. The retailer, however, reported that consolidated net sales dropped 53 percent to $210.3

Columbus 130

Columbus Illinois Ohio Guidelines 130

Perficient

SEPTEMBER 15, 2020

According to Forrester, 31% of companies want to use AI to significantly improve their customer experience. With an increasing number of experiences powered by AI, such as voice search and virtual agents, it’s reshaping how consumers behave and make decisions. Retrieved August 04, 2020, from [link]. 1 Gownder, J.,

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

DECEMBER 18, 2018

Through gpi, SWIFT and its community have managed to radically innovate the very core of correspondent banking, in what has been the biggest innovation in SWIFT’s 40 year history,” said SWIFT Chief Marketing Officer Luc Meurant in a press release providing the business update.

Customer Experience 139

Customer Experience Innovation Payments Community 139

Abrigo

FEBRUARY 27, 2020

This means having processes and people in place for bringing in borrowers, identifying the right loans to book, pricing them correctly, and closing loans quickly and efficiently enough to meet customer needs and institutional goals. See more of Abrigo’s 2020 Business Lending Readiness Survey: Preparing Now for Economic Uncertainty Ahead.

Lending 243

Lending Survey Data System 243

South State Correspondent

OCTOBER 26, 2023

Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience. This will present some customer experience and technological hurdles for many financial institutions. However, of course, it was generative AI that remained at the peak of the hype cycle.

Conference 221

Conference Las Vegas Fraud Case Study 221

Independent Banker

APRIL 30, 2022

It’s no secret why Alpine Bank’s mystery shopper program has helped the community bank meet and exceed customer expectations over the past two decades. started conducting “mystery shops” in the 1990s to maintain and improve its customer service, but the program has evolved over time. “We By William Atkinson. Name: Alpine Bank.

Community Bank 91

Community Bank Community Illinois Online 91

PYMNTS

DECEMBER 3, 2019

Lumin Digital has signed a multi-year contract with the University of Illinois Community Credit Union (UICCU) that will have Lumin’s cloud-based platform serve as the credit union’s digital banking solution for retail banking and bill payment.

Illinois 131

Illinois Digital Banking Customer Experience Analytics 131

Gonzobanker

FEBRUARY 8, 2022

It’s been a long two years since bankers and investment bankers nationwide made their annual pilgrimage to the Arizona desert for the Acquire or Be Acquired conference – and ohhh man, a completely different world has emerged since the January 2020 get-together! Let’s put COVID aside for a minute. Only the niched will survive.

Fintech 165

Fintech Customer Experience Conference Technology 165

Independent Banker

AUGUST 31, 2021

The payments space can be dizzying for even the most enterprising community bank. Experts point to a strategy built on customer input and relationship-building. For example, enabled by application programming interfaces (APIs), many community banks are embracing fintech solutions. The customer connection. Faster payments.

Trends 91

Trends How To Payments Community Bank 91

PYMNTS

OCTOBER 8, 2019

CUs are no longer confined to operating primarily as regional players, moving beyond the confines of original charters that had limited them to, say, specific communities or employers. As has been seen in other industries across financial services, credit unions, too, are consolidating, which means that scale is solidifying, too.

United States 102

United States Millennials Course Lending 102

Gonzobanker

MARCH 24, 2021

Reality According to Customer Experience Executives. Executives at the financial institution who have responsibility for customer service, digital banking and retail sales have one perspective. Community banks and credit unions, in total, have 56 million. Non-interest income, in total, was flat in 2020.

Customer Experience 128

Customer Experience Strategy Community ATM 128

PYMNTS

DECEMBER 10, 2019

Lumin Digital’s cloud-based digital banking platform was built using modern, market-leading technology and offers “a tightly integrated and customized experience.” Expected to go live in the spring of 2020, UICCU will have more than 21,000 active users on the platform.

Security 130

Security Illinois User Experience Digital Banking 130

PYMNTS

MAY 20, 2020

In its fiscal 2020 Q1, streaming platform Netflix reported adding nearly 16 million new subscribers and blasting net income into orbit at $709 million, more than double its Q1 2019 performance. Evidently, this can happen when the world goes on lockdown for an entire season.

Fraud 205

Fraud New York Video Customer Experience 205

Perficient

FEBRUARY 4, 2021

An accessible site can bring in additional customers and provide brand differentiation from your competitors. Many communities of people with disabilities are very close-knit and if your site is recognized as accessible, this ends up being a competitive advantage.

UX 531

UX Guidelines Compliance Study 531

PYMNTS

FEBRUARY 24, 2020

As 2020 unfolds, the retail business has been dramatically altered. But with consumer spending holding steady, it’s important for retailers to grasp the opportunity to create innovative ways to get, keep and grow customers. The consumer doesn’t just buy a candle – she has an experience that extends well beyond the purchase.

Retail 210

Retail Branding New York City Indiana 210

PYMNTS

DECEMBER 26, 2019

One can almost feel it in the bones: the excitement to come in the world of payments in 2020, as innovation sparks new business models and disruption. Furthermore, the lines between financial services, FinTech firms, payment providers and even open-source communities continue to blur as collaboration takes shape.

Software 132

Software Payments ATM Course 132

PYMNTS

JANUARY 6, 2021

“The three verticals that we service at NCR today — banking, restaurants and retail — I think they had the common bond for us that they was all about, ‘how do you simplify operations and the customer experience?’” Brown said in a recent conversation with PYMNTS’ Karen Webster. “So So we led with technology.”.

Innovation 318

Innovation Data Examples Community Bank 318

PYMNTS

JUNE 20, 2019

“Both brands are a by-word for reliability and trust, and we understand the emotional attachment customers and local communities have [toward] them,” said CYBG CEO David Duffy in a statement. Virgin Money will launch its business account service in the first half of 2020. percent to 5 percent.

Branding 108

Branding Customer Experience Groups Digital Banking 108

PYMNTS

JULY 28, 2017

From manufacturing to customer service, there have been several parts of today’s workforce that have been automated by some form of smart technology. Sean McKee, eCommerce and customer experience director at retail brand Schuh, shared his thoughts with Retail Week on how chatbots will benefit the industry.

Retail 179

Retail Case Study Customer Experience Technology 179

Abrigo

FEBRUARY 23, 2022

The consumer demand for digitization and customer-centric banking is higher than ever. Despite the challenges that come with adopting new procedures, community financial institutions by their very nature have a notable advantage over online and alternative lenders when it comes to small business lending. According to a J.D

How To 195

How To Lending Software Survey 195

Perficient

JULY 23, 2020

They were just named a 2020 Top Workplace in Minnesota , after all!). Part of Perficient’s culture is the community of asking questions. See open jobs or join our community for career tips, job openings, company updates, and more! (Does the friend get to say “I told you so”?). These are their stories.

Minneapolis 348

Minneapolis Leadership Minnesota Knowledge Base 348

Independent Banker

OCTOBER 31, 2021

It provides a real ROI, including increased efficiencies, more loan originations and a way to attract and retain customers. Community bankers tell us why. In early 2021, the $490 million-asset community bank launched its Finastra Consumerbot product, which offers online applications for consumer loans for items like boats and vehicles.

Lending 91

Lending Community Bank Community North Dakota 91

PYMNTS

APRIL 28, 2020

The year 2020 started strong for Starbucks , CEO Kevin Johnson noted in his call with investors after the firm’s second-quarter earnings hit the wires Tuesday (April 28). “We are leveraging our experience in China to inform our actions in other markets, including the U.S. That doesn’t mean there won’t be declines, however.

Innovation 159

Innovation Operations Customer Experience Community 159

Social Assurance

MARCH 19, 2021

The ICBA Connect theme was built around a celebration of community bankers, and the accomplishments achieved this past year. These community bankers were the heroes of their community in 2020 and were absolutely in the spotlight during the virtual conference. Amplify the Best Part of You. This story for all who attended.

Community 15

Community Conference Community Bank US 15

Perficient

SEPTEMBER 29, 2020

The world is quite a different place than it was six months ago, and with the 2020 holiday season fast approaching, the pressure is on to meet revenue goals in what’s been an uncertain year. But that agility is likely to become permanent if the customers and businesses can justify it. Yes, it’s great to be here.

Marketing 294

Marketing Branding Data Industry 294